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Project and Product

Disclaimer: This page describes a scenario for a project course with the ambition to provide close to real industrial experience for the students. Zenterio has kindly agreed to play the role of the customer and let the students work with their products. This means that no information on this page can be regarded as official statements from Zenterio.

All members of the company must sign a Non-Disclosure Agreement (NDA) with Zenterio.

The resulting software will be licenced under MIT or similar.

Before the summer vacation 2017, the executive board of the company decided that a new product should be developed and marketed. They have forecasted a great demand for a new generation of TV operator decision support using big data technology. The time line is fairly ambitious; a first release of version 1.0 should be launched in December 2017 at the Valla Software and System Expo (VSSE).

The Product

The system does not exist today and should therefore be designed from start. However, the aim is to use some framework and build the system based on that. This is one of the tasks that the R&D department will consider in the beginning of the project.

The aim of the system is to offering all operators the decision support application. It must be easy to use and configurable so that it can fit several different operators' need, i.e., this is a general product that is not targeted for one particular operator.

There are two main criteria on the product:

  • The system shall contain innovative prediction (see below).
  • The development of the product shall prioritize usability.

Reference Customer

The product is only at an idea stage. Therefore, good customer input is essential in order to set up the right requirements. The customer will ask for new ideas, so there is also a need for brainstorming and creativity. Furthermore, since it is a new product, the company needs a good reference customer to be able to sell the product in the future. The CEO has managed to sign a contract with Zenterio AB in Linköping. This department has signed a contract consisting of a pre-paid pre-study, where our company should deliver a plan and suggestions of the product. If Zenterio accepts the pre-study, they will order the system, which must be delivered no later than December 2017.

Zenterio has long since realized many operators would benefit from a decision support using big data. Thus it has been decided to utilize an external contractor to continue the effort.

This arrangement with a reference customer gives several advantages. The customer will:

  • pay for some of the product development cost.
  • be our first reference customer for future marketing.
  • give us good requirements as input, which enable relevant features.

Customer contact

The project leader at Zenterio is Urko Serrano. He has internal backup from a reference group at the company, where input and requirements can come from different users.

All customer meetings must be arranged by setting up pre-booked meetings. Further correspondence can of course also take place via e-mail, but you should agree with the customer about how these procedures should take place. You will receive contact details from the CEO when the customer is ready.

Product Requirements

It is the P&S department's responsibility to organize, collect, and assemble the requirements for the product. The are many different stakeholders who can be the source of requirements (or potential requirements), where the most prominent are:
  • The reference customer
  • The CEO
  • Employees of our company
  • End-users
  • Competitors (by studying what they are offering)

Project Constraints

In an utopian world, there would be unlimited resources to produce and deliver products. However, in the real world, this is of course not the case. In this project there are many critical resource constraints, such as the available time for the customer, computer resources, budget, calender time etc.

Since we have signed a fixed price contract with the reference customer, the executive board has decided that the amount of time that we are allowed to spend on the product is limited. A corporate decision is made that each engineer in the project should spend approximately 160 hours on this project, including everything (project meetings, document preparations, implementation etc.) Since this project requirement is very important, it is up to the department managers' to collect time reports from employee and report this before each company or department meeting.

Page responsible: Kristian Sandahl
Last updated: 2017-08-28