Different ways of looking at how services change
After a long week at the office it might be nice to collapse on the couch and
stream a film, to not have to cook but order take-out food instead. If you are
not feeling well, it’s a reassuring idea that you can contact a doctor. In the
course of our lives we use countless services, both through digital channels
and face-to-face. At the same time, much is still unknown about how changes in
services actually come about and how they can be successful. In his thesis, Tim
Overkamp has developed two ways to frame and address how services are
transformed, how service practitioners can work to change services and how
designers can contribute to these changes.
The first way to see the implementation of service transformation builds on process models for product development, where concept design happens in an early phase and changes are realised in a later production phase. Service transformation then means that a service concept is designed first and that the prerequisites for rolling out the service are created once the service concept is defined. Designers can contribute to changes by applying implementation strategies while they are involved in a service development project. For example, developing support for implementing the outcomes of the project in the organisation by involving those who will work on implementation earlier in service development, to create ownership and buy-in. furthermore, is designers are hired as consultants, they can facilitate implementation by supporting the handover of the designed service concept to their client organisation. For instance, by helping the organisation translate the abstract service vision into concrete actions and steps towards realising the service.
The other way of looking at realising services builds on the idea that services are a collaboration between people who use their skills and knowledge to help each other. In this framing, changes in services lead to changes in the roles and relationships between actors in the service. These changes take place in an ongoing way. Designers can contribute by supporting service actors in learning what the relationships between service actors look like and the possible effects of changing the roles of service actors.
Through these two views of service transformation, we know a bit more about what the work that goes into allowing us to stream our favourite films and series or to seek medical help can look like.
R. Duncan Luce Outstanding Paper Award
Oleg Sysoev together with his co-authors is a winner of the Society for
Mathematical Psychology award for the most outstanding paper published in the
Journal of Mathematical Psychology in 2016-2019:
M.L. Kalish, J.C. Dunn, O.P. Burdakov and O. Sysoev (2016). A statistical test of the equality of latent orders. Journal of Mathematical Psychology, 70, 1-11.
Harold “Bud” Lawson, a co-founder of IDA, passed away on June 10, 2019.
Bud was a pioneer in computing technology and he made several significant
contributions to the industrial and academic sectors. During his long career,
he participated in several pioneering developments in software, hardware,
computer-based systems and international standards. For his invention of the
concept of pointer variables in programming languages, he was awarded the
prestigious IEEE Computer Society’s Computer Pioneer Award in 2000. He also
received the IEEE Simon Ramo Medal for his pioneering contributions to computer
systems, systems engineering, and standards, in 2019. He was a Fellow of ACM,
Fellow and Life Member of the IEEE, and Fellow of the International Council on
Systems Engineering INCOSE.
Bud came to Linköping in the early 1970s as a consultant to Datasaab. In this role he developed the incredibly innovative FCPU concept for computer architecture. In 1979, he was appointed full-time Professor of Computer Systems at Linköping University, and he became a member of the Department of Electrical Engineering (ISY). In 1983, he left ISY in order to co-found the Department of Computer and Information Science (IDA) together with Erik Sandewall and Eva-Chris Svensson. During his years at IDA, he started and led the CADLAB research group. Bud always maintained strong contacts with industry both in Sweden and abroad, and he was also an early promoter of international academic cooperation, in particular through his initiative for a Swedish International University. He later left IDA in order to do independent consulting from his new home in Stockholm.
We remember Bud for his important contributions to science and to education, where he was often at the very forefront of the field, and sometimes well ahead of it. We also remember him for his character as a very good friend and colleague, for his sense of humour and his persistent optimism, and for his thoughtful and constructive approach in all his initiatives.
Henrik Eriksson Zebo Peng Erik Sandewall
An additional 20 million for further training within AI
Last year, the Swedish government invested 20 million in continuing education
within AI, and in 2019 another 20 million.
Chalmers University of Technology will coordinate the venture, with the University of Gothenburg, KTH Royal Institute of Technology, Linköping University, Lund University, Umeå University and Örebro University participating.
Erik Sandewall becomes "jubeldoktor"
Uppsala University will during their Commencement Ceremony 2019 present Erik as one of their "jubeldoktorer" as it is 50 years since he defenced his PhD thesis and became a PhD.
Master thesis prize for 2018
The twentieth prize ceremony for the best Master thesis within the broad area
of IT took place in collaboration with the Computer Society (East). Among the
seven very strong theses nominated Mohammad Khodari with a thesis project at
Scania was awarded.
New member of IVA
Fredrik Heintz has been elected into the Royal Swedish Academy of Engineering
Traumatic Bleeding Control
Erik Prytz has, in collaboration with the center for disaster medicine and
traumatology, participated in several research project related to traumatic
These projects have now received some media attention, and you can find both a web-based story as well as a longer interview on SVT Play.
Måns Magnusson's thesis "Scalable and Efficient Probabilistic Topic Model
Inference for Textual Data" has been awarded the annual Cramér prize for Best
Thesis in Statistics and Mathematical Statistics. The prize is given annually
by the Cramér Society, the academic section of the Swedish Statistical
Tryggve Holm Medal 2018
Filip Strömbäck, IDA, has been awarded the Tryggve Holm Medal for the year
2018. The medal with the associated diploma is awarded to graduates with
particularly good study results, at various degree programs at LiTH, and is
part of donated funds that are intended to promote technical research and
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