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Service designFDA182, 2005VT
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Course plan
No of lectures
will be specified later
Recommended for
PhD students interested in design methods and theories in the emerging design domain of service design. Typically, students from HCI, interaction design, informatics, service development, economic information systems, could participate.
The course was last given
New course
Goals
The objectives are to cooperatively
- create an overview of methods for Service design and develop a framework of
methods for Service design
- create an overview and insights into Service design research and the
possibilities for doing research on or with Service design
- understand and compile the critique towards Service design, as well as the
critique it directs towards its neighboring fields
Prerequisites
Organization
The course is planned as an extended workshop, where the group cooperatively and individually research, develop and define service design and its methods through constructive and analytic work.
Contents
Service design is a relatively new field of design. It is a natural development
beyond the design and development of products, with a focus on the character of
services. A traditional example is the train trip viewed as a product or as a
service, with touch-points and service evidence, etc.
The literature with design focus is scarce. Some work on method development
have been performed during the last few years, but there is little consensus on
frameworks or scope of methods or process steps. Therefore, the possibilites to
systematically perform research within the field of Service design relatively
small. Furthermore, several research subjects with different degrees of
relative maturity are regarded to be important components within the field of
Service design, e.g. informatics, economy, marketing, industrial design,
interaction design.
During the course we will review the Service design field through different
perspectives provided by literature from several domains, and review the
methods proposed to perform successful design of good services.
Literature
will be specified later
Lecturers
Stefan Holmlid
possible guests: Birgit Mager, Hans Frisk, Lavrans Lövlie
Examiner
Sture Hägglund
Examination
The examination is based on active participation and on individual examination of the students' contribution to the collaborative learning process, complemented with a critique of the area Service design.
Credit
5 credits
Comments
The course will be given during the later part of spring 2005.
Page responsible: Anne Moe
