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Holmlid, S. (forthcoming). Designing for Resourcefulness in Service. Some Assumptions and Consequences. Chapter in Miettinen, Valtonen (eds), Service Design with Theory. Univ of Lapland press. Correct version!

Segelström, F., Holmlid, S. (forthcoming). One Case, Three Ethnographic Styles: Exploring different ethnographic approaches to the same design brief. Accepted to EPIC 2012 conference.

Stickdorn et al. (forthcoming). Service Design in Tourism. Book.


Arvola, M., Blomkvist, J., Holmlid, S., Pezone, G. (2012). A Service Walkthrough in Astrid Lindgren's Footsteps. In Proceedings of ServDes 2012. Espoo, Finland. [PDF]

Blomkvist, J., Holmlid, S., Sandberg, F., Westerlund, B. (2012). Exploring participatory prototyping of services. Workshop at PDC 2012, Roskilde. [Description]

Blomkvist, J., Åberg, J., Holmlid, S. (2012). Service Walkthrough to Support Service Development. In Proceedings of ServDes 2012. Espoo, Finland. [PDF]

Hazel, W., Holmlid, S., Wetter Edman, K., Pacenti, E., Mager, B. (2012). What do tomorrow's service deisgners need to know. Workshop at ServDes 2012. Espoo, Finland.

Holmlid, S. (2012). The first case experience of designing for service. In Proceedings of ServDes 2012. Espoo, Finland. [PDF]


Blomkvist, J., Holmlid, S. (2011). Prototype Evaluation in Service Design: A Case Study at an Emergency Ward. International Association of Societies of Design Research, IASDR 2011. Delft, The Netherlands. [PDF]

Blomkvist, J., Segelström, F., & Holmlid, S. (2011). Investigating Prototyping Practices of Service Designers from a Service Logic Perspective. Nordic Academy of Management conference, NFF 2011 Stockholm, Sweden. [PDF]

Blomkvist, J., Holmlid, S., Segelström, F. (2011). Prototyping a Service Design Curriculum: Integratign Current Research in Teaching. Touchpoint "Learning, Changing, Growing", 3(1), p. 52-55. [PDF]
The Touchpoint journal is published by Service Design Network.

Blomkvist, J., Holmlid, S. (2011). Existing Prototyping Perspectives: Considerations for Service Design. Nordic Design Research Conference, NorDes 2011. Helsinki, Finland. [PDF]

Blomkvist, J., Holmlid, S. (2010). Service Designers on Including Stakeholders in Service Prototyping. Include 2011. London, UK. [PDF]

Holmlid, S. (2011). There?s more to services than interaction. Chapter in Meroni, A., Sangiorgi, D. (eds) Design for Services, Gower Publishing.

Segelström, F. & Holmlid, S. (2011). Service Design Visualisations meet Service Theory: Strengths, weaknesses and perspectives. Art & Science of Service, 2011. Almaden, CA, USA. [Paper | Presentation]


Artman, H., Dovhammar, U., Holmlid, S., Lantz, A., Lindquist, S., Markensten E., Swartling A. (2010). Att beställa något användbart är inte uppenbart.

Arvola, M., Lundberg, J., & Holmlid, S. (2010). Analysis of Precedent Designs: Competitive Analysis Meets Genre Analysis. In Proceedings of the 6th Nordic Conference on Human-Computer Interaction (NordiCHI 2010), pp. 23-31. Reykjavik, Iceland, October 16 - 20, 2010. New York, NY: ACM Press. [PDF]

Blomkvist, J., Holmlid, S. (2010).Service Prototyping According to Service Design Practitioners.In Proceedings of ServDes 2010. Linköping, Sweden. [PDF]

Blomkvist, J., Holmlid, S., Segelström, F. (2010). This is Service Design research. In Strickdorn, M., Schneider, J. (eds), This is Service Design Thinking. Austria.

Blomkvist, J., Holmlid, S. & Segelström, F. (2010). Service Design Research: Which direction do we want it to take? Workshop at ServDes.2010, Linköping 1-3 december. [Outline]

Blomkvist, J., Rankin, A., Anundi, D., & Holmlid, S. (2010). Barrier analysis as a design tool in complex safety critical systems. In Proceedings of Design Research Society International Conference. Montréal, Canada. [PDF]

Holmlid, S. (2010). The design value of business. ServDes.2010, Linköping 1-3 December 2010. [PDF]

Holmlid, S. (2010). Design och designledning på vägen mot väl designade e-myndigheter. Chapter in Lindblad-Gidlund, K., Ekelin, A., Eriksén, S., Ranerup, A. (eds) Förvaltning och medborgarskap i förändring: Etablerad praxis och kritiska perspektiv. Lund: Studentlitteratur.

Holmlid, S. (2010). Service design and product-service systems. In proceedings of the 2nd CIPR IPS2 conference, pp 195-202. Linköping, 14-15 april 2010. [PDF]

Holmlid, S. (2010). Editorial. Special issue on Service Design. Design Research Journal, 2010(1):24-25.

Holmlid, S., Hegeman, J. (2010). Workshop: Learning from failure. Touchpoint, 1(3):38-39.

Keitsch, M., Vavik, T., Morelli, N., Bolvig Poulsen, S., Koskinen, I., Holmlid, S., Blomkvist, J., Edman, T. (2010). LUDINNO - Learning-Labs for User-Driven Innovation, Nordic Innovation Centre. Oslo, Norway [Project report]

Lantz, A., Holmlid, S. (2010). Interaction design in procurement: The view of procurers and interaction designers. In CoDesign International Journal of CoCreation in Design and the Arts, 6(1):43-57.

Segelström, F., Howard, J. & Holmlid, S. (2010). Designing for Service Recovery (workshop). International Service Design Network Conference 2010. Berlin, Germany.

Segelström, F., Blomkvist, J. & Holmlid, S. (2010). Visualizations of Qualitative Research Material: Insights from the Service Design Community. In Proceedings of 19th Annual Frontiers in Service Conference. Karlstad, Sweden. [Extended abstract | Presentation]


Arnell, O., Gonzàlez. N., Mårtensson, I., Wreiner. T., Holmlid. S., Segelström, F. (2009). Designing for a car park operator. Nordic Conference on Service Design, Oslo 2009.

Artman, H., Holmlid, S., Lantz, A., Lindquist, S., Swartling, A., Dovhammar, U. (2009). Acquisition of usable IT: Acquisition projects to reflect on. Technical Report, HCI-66, Royal Institute of Technology. [PDF]

Blomkvist, J., & Holmlid, S. (2009). Examplars in Service Design. The Nordic Conference on Service Design and Service Innovation. Oslo, Norway. [PDF]

Holmlid, S. (2009). Participative, co-operative, emancipatory: From participatory design to service design. Nordic Conference on Service Design, Oslo 2009. [PDF]

Holmlid, S. (2009). Managing interaction design and business innovation: Understanding interaction design as a key activity of the operating core. Aesthesis, International journal of art and aesthetic in management and organizational life. [Published manuscript]

Holmlid, S. (2009). From interaction to service. Chapter in Miettinen, S., Koivisto, M. (eds) Designign services with innovative methods, pp 78-97. TAIK, Helsinki, Finland.

Holmlid, S. (2009). An active procurer: Advancing cooperative design. In Artman, H., Holmlid, S., Lantz, A., Lindquist, S., Swartling A., Dovhammar, U. (eds). Acquisition of usable IT: Acquisition projects to reflect on. Technical Report, HCI-66, Royal Institute of Technology. [PDF]

Kolterjahn, E., Adolfsson, Å., Holmlid, S. (2009). The dilemma of the care recipient. Touchpoint, 1(2):90-93. [PDF]

Kolterjahn, E., Adolfsson, Å., Holmlid, S. (2009). The journey through the care system as mentally disabled. Touchpoint, 1(2):94-97. [PDF]

Sangiorgi, D., Holmlid, S. (2009). Rigor in Service Design Research. Special Session at IASDR, Rigor and Relevance in Design, 2009, Seoul.

Segelström, F. & Holmlid, S. (2009). Online services and cultural diversity: Applying Hofstede?s framework to predict potential issues. In Strauss, B., Brown, S. W., Edvardsson, B. & Johnston, R. (eds): Proceedings of the QUIS 11 - Services Conference, June 11-14, 2009, Wolfsburg, Germany, pp 604-612. [Paper]

Segelström, F. & Holmlid, S. (2009). Visualization as tools for research: Service designers on visualizations. Nordic Design Research Conference, NorDes 2009. Oslo, Norway. [Paper]

Segelström, F., Holmlid, S., Alm, B. (2009). Back to the Roots: A Case for a New Ideal for Ethnographic Research for Design. Accepted to IASDR 2009, Rigor and Relevance in Design, Seoul. [Paper | Presentation]

Segelström, F., Raijmakers, B., Holmlid, S. (2009). Thinking and Doing Ethnography in Service Design. Accepted to Special Session on Rigor in Service Design Research at IASDR 2009, Rigor and Relevance in Design, Seoul. [Paper | Presentation]

Wentzel, J., Holmlid, S. (2009). Speed sketching with designers: User inspired brainstorming. In Proceedings from Designing Pleasurable Products and Interfaces 2009, DPPI 09, Compiegne, France. [PDF]


Arvola, M., Holmlid, S., Nygard, S., Segelström, F., & Wentzel, J. (2008). Greta & Torsten: Två personas för äldre användare av hälsans nya verktyg (Greta & Torsten: Two personas for elderly users of new tools for health). Project report. Linköping: Santa Anna IT Research Institute AB and Hälsans Nya Verktyg. In Swedish. [PDF]

Holmlid, S. (2008). Towards an understanding of the challenges for design management and service design. Design Management Conference, Paris. [PDF]

Holmlid, S., Evenson, S. (2008). Bringing Service Design to Service Sciences, Management and Engineering. In Hefley, B., Murphy, W. (eds) Service Science, Management and Engineering: Education for the 21st Century, Springer Verlag, pp 341-345. [Book | Chapter

Holmlid, S., Lantz, A., Artman, H. (2008). Design management of interaction design. Conference on Art of Management, Banff.

van Dijk, G., Segelström, F., Raijmakers, B., & Holmlid., S (2008). See the bigger/smaller picture - Ethnography in Service Design. Workshop at the International Service Design Network Conference 2008. Amsterdam, The Netherlands. [Photo documentation]


Holmlid, (2007). Interaction design and service design: Expanding a comparison of design disciplines. Nordes 2007.

Holmlid, S. (2007). Stefan Holmlid. In nextD journal, Special Issue Beautiful Diversion, p33. available at http://nextd.org/pdf_download/NextD_SPECIALISSUE.pdf

Holmlid, S., & Arvola, M. (2007). Developing a thematic design curriculum as a Bologna master. In Proceedings of the 9th International Conference on Engineering and Product Design Education (EPDE 2007), 13-14 September 2007, Northumbria University, Newcastle upon Tyne, UK. [PDF]

Holmlid, S., & Evenson, S. (2007). Prototyping and enacting services: Lessons learned from human-centered methods. QUIS 10. Orlando, Florida.

Holmlid, S., & Hertz, A. (2007). Service-scape and white space: White space as structuring principle in service design. European Academy of Design conference, Dancing with disorder: Design, discourse & disaster, Turkey.

Sökjer, P., Holmlid, S., Tholander, J., Lantz, A. (2007). The dynamics of objects in client-designer communication. The Virtual 2007.


Holmlid, S. (2006). Introducing white space in service design: This space intentionally left blank. Emergence conference. Emergence 06 - Service design, Carnegie Mellon.

Holmlid, S. (2006). Interaction design and design management: Challenges for industrial interaction design in software and system development. Wonderground, Design Research Society International Conference, november 2006, Lisbon.

Holmlid, S., & Evenson, S. (2006). Bringing design to services. Invited to IBM Service Sciences, Management and Engineering Summit: Education for the 21st century. New York, October.

Holmlid, S., Montaño, F. C., & Johansson, K. (2006). Gender and design: Issues in design processes. In Proceedings from Women in information technology, University of Salford.

Holmlid, S., Lantz, A. (2006). Developing e-services in a government authority: Different views on design in procurement and system development. NordiCHI workshop on User involvement and representation in e-Government projects. Oslo, October.


Holmlid, S. (2005). A design program for a new world of design. Presented at CUL-dagen 2005.

Holmlid, S. (2005). Service Design methods and UCD practice. In Proceedings from User Involvement in e-Government development projects, workshop at IFIP conference Interact, Rome.

Montaño, F., C., Johansson, K., & Holmlid, S (2005). Genusaspekter på designprocesser. In Proceedings from Teori möter verklighet: Genusvetenskaplig konferens, Malmö.

Swartling, A., Dovhammar, U., Arvola, M., & Artman, H. (2005). Förstudie om FMV:s roll i försvarets beställningsprocess. Technical report TRITA-NA-P0505, NADA, February 2005. In Swedish. Pre-study of The Swedish Defence Material Administration's role in The Swedish Armed Forces' acquirement process.


Holmlid, S. (2004). Issues for cooperative design: A procurement perspective. In Proceedings from pdc 2004.

Holmlid, S., & Artman H. (2004). Shared Object - Asymmetrical and Conflicting Objectives. Contribution to First International Workshop on Activity Theory Based Practical Methods for IT Design, atit 2004.


Holmlid, S., & Artman H. (2003). A tentative model for procuring usable systems. In Proceedings of HCI International 2003.

Holmlid, S., & Björklind, A. eds (2003). Ambient intelligence to go: AmIGo White Paper on mobile intelligent ambience. sar-03-03, Santa Anna IT Research Institute, Linköping.

Lundberg, J., Arvola, M., & Holmlid, S. (2003). Genres, use qualities and interactive artifacts. In Proceedings HCI 2003: Designing for Society, Volume 2. September 8–12, 2003, Bath, UK. Bristol, UK: Research Press International on behalf of British HCI Group. [PDF]


Holmlid, S. (2002). Adapting users: Towards a theory of use quality. Linköpings Studies in Science and Technology, Dissertation No. 765.

Holmlid, S. (2002). Selecting the abstract: When you get what you want. Presented at ecue «02.


Borgström,E., Artman,H., & Holmlid, S. (2001). Beställar- och leverantörsinteraktion i systemutveckling. Presented at stimdi '01

Holmlid, S. (2001). Usability as a tool for competence development. In Usability throughout the software development lifecycle - A summary of the interact 2001 workshop. Technical report 2001-026, pp 56-57, Uppsala Universitet, Dept. Information Technology.

2000 and older

Arvola, M., & Holmlid, S. (2000). IT-artefacts for socializing: Qualities-in-use and research framework. In Proceedings of the 23rd Information Systems Research Seminar in Scandinavia, IRIS 23: Doing IT together. August 12–15, 2000 at Lingatan, Sweden. Trollhättan, Sweden: Laboratorium for Interaction Technology, University of Trollhättan Uddevalla. [PDF]

Holmlid, S. (2000). The interactive in art: Conversation with a material. Electrohype 2000, 25-27 October 2000, Malmö.

Holmlid, S., Arvola, M., & Ampler, F. (2000). Genres and design considerations of iTV cases. In Proceedings of NordiCHI 2000: Design vs. Design. October 23–25, 2000 at Royal Institute of Technology, Stockholm, Sweden. Stockholm, Sweden: STIMDI. [ PDF ]

Holmlid, S. (1998). Futurism and retrospect: User strategies to learning opportunities in cases of surprise or confusion. In Human IT, 2(3):115-130. [PDF]

Holmlid, S., Ericsson, M. (1998). Designstudion som läromiljö - erfarenheter från interaktionsdesign. In proceedings from Högskoleverkets conference on Quality in higher education, Luleå, 10-11 juni. [The studio as a learning environment - experiences from interaction design, In Swedish].

Holmlid, S., & Ericsson, M. (1998). Studion som arbetsform - en läromiljö för design av användbara IT-system. Submitted to the cancelled national conference Studerandeaktiva arbetsformer, 16-17 November 1998, Linköpings universitet.

Ericsson, M., & Holmlid, S. (1997). Interaktionsdesign - Att lära i studioform [Interaction design - Learning in a studio]. In proceedings from Verklighet och vision, First conference on universitet pedagogy, Linköpings universitet, November 1997. ISBN 91-7219-104-X. In Swedish.

Holmlid, S. (1997). User perceptions of effects of training: In search for qualities in use. Linköping electronic articles in computer and information science, Vol 2(1997): nr 8. http://www.ep.liu.se/ea/cis/1997/008/. August 29, 1997.

Holmlid, S. (1997). Transfer of training: An attempt to interpret subjectively perceived usability. In proceedings from Användbarhet imorgon: Funktion eller passion, the STIMDI '97 conference, Linköping, Sweden.

Holmlid, S. (1997). Learning for usability: An explorative study of qualities in use. In Extended Abstracts Human Factors in Computing Systems (CHI '97), pp 59-60. New York, ACM.

Stefan Holmlid, interaction and service design, assistant professor

Stefan Holmlid

Assistant professor, interaction and service design

Page responsible: Stefan Holmlid
Last updated: 2014-03-09