IDA Dept. of Computer and Information science, Linköping University

IDA Technical Reports: abstract

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Sandahl, K., Eriksson, H., and Österlund, B. (1994). Tool-Based Knowledge Management and Distribution of Knowledge to Customers' End-User in a Biochemical Domain. Technical Report LiTH-IDA-R-94-35, Department of Computer and Information Science, Linköping University, Sweden. Accepted to The International Symposium on the Management of Industrial and Corporate Knowledge, Compi\x8f gne, France, October 26-27, 1994. (bibtex),

Abstract: Knowledge Management understood as the ability to store, distribute and utilize the human knowledge being produced and consumed in an organization is the topic of this paper. Due to the large number of complex problems that arise when computer-based Knowledge Management is introduced in an organization, a cooperation between industrial development and academic research is necessary to advance the field. Through a series of different implementation efforts, Pharmacia Biotech AB has now reached a stage where a large in-house knowledge base is utilized to produce knowledge-based systems which give added value both to control software of physical bio-chemical equipment as well as handbooks. In parallel, the knowledge-linker research project has focused the issue of how software supporting the Knowledge Management organization can be realized. A partial implementation in a problem obtained at Pharmacia has been completed. The architecture, is centered around a knowledge-acquisition tool used directly by experts to document their experience. This tool is in turn supported by a meta-tool, which aids the knowledge engineer in the creation and maintenance of several knowledge-acquisition tools in different generic domains. A key issue in this research has been to find a knowledge representation which allow a flexible utilization by the end-users including problem-solving, information retrieval and intelligent tutori

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