pa|RONIN International is a market research and consultancy firm that addresses the needs of large corporations as well as research agencies. Our comprehensive range of services are designed specifically for the IT, healthcare and B2B sectors, a key offering of which is Customer Experience research. We work globally, from our centralised London base which guarantees a consistent level of service and implementation. We have an excellent track record in delivering thorough and insightful results to even the most challenging briefs. Offering both qualitative and quantitative market research worldwide, we are proud to be the research partner of many leading global brands. Reach senior decision-makers in national and international B2B companies, to understand buying habits and inform decisions on product and brand development. Read More RONIN International’s enviable IT Decision Maker Panel ensures a consistently high standard of response to any IT industry research project, including hardware, software and SaaS topics. Read More With an established Partner Network alongside our global Healthcare Panel, we provide comprehensive coverage of all aspects of the healthcare industry. Read More Offering design, implementation, analysis and reporting of in-depth customer insight studies, including ongoing brand tracking programs on a global scale. Read More RONIN International is a market research and consultancy firm that addresses the needs of large corporations as well as research agencies. Our comprehensive range of services are designed specifically for the IT, healthcare and B2B sectors, a key offering of which is Customer Experience research. We work globally, from our centralised London base which guarantees a consistent level of service and implementation. We have an excellent track record in delivering thorough and insightful results to even the most challenging briefs. Offering both qualitative and quantitative market research worldwide, we are proud to be the research partner of many leading global brands. In business for over 30 years, we are known for our commitment to meeting our clients’ needs while adhering to demanding timelines and producing actionable reports and recommendations. Our clients are the largest firms in the Technology and Healthcare sectors, plus market research and consulting firms who use our Global Data Collection Centre for consistent, high quality-data. Good data needs to be focussed and part of a wider strategic approach. RONIN’s service, headed by our new Research Director Rob Plant, will provide a unique tailored approach to meet your needs, rather than an off-the-shelf price-tiered solution. RONIN consolidates its global opinion former offering: a case study. In the previous 12 months, RONIN have delivered on an increasing number of projects with thought leaders, opinion formers and senior stakeholders across a range of key sectors, including the media, academic research, non-governmental organisations, senior decision-makers in the public sector and elected officials as well as C-suite participants in the finance, energy, investment, technology and sustainability sectors in over 20 markets. We were delighted and incredibly proud of our teams’ hard work in winning not one, but two MRS Operations Awards in September, 'Best Data Collection – Telephone' and 'Best Training & Development'. We were also highly commended in ‘Operational Excellence’. With the new normal slowly decanting in everyone’s minds, we have been monitoring response rates carefully over the past few weeks to keep ahead of the curve… RONIN International announced as Finalists in 3 MRS Operations Awards!
h2|Experts in the application of research data B2B Information Technology Healthcare Customer Experience Globally established agency of over 30 years In 2015, over 225,000 interviews conducted, 30 languages in 55 countries Award winning multichannel data collection methods A leader in building global Healthcare and IT Decision Maker Panels Now part of the award winning Fat Media Group Our Clients Latest News Contact Us
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pa|06 Oct 2020 Good data needs to be focussed and part of a wider strategic approach. RONIN’s service, headed by our new Research Director Rob Plant, will provide a unique tailored approach to meet your needs, rather than an off-the-shelf price-tiered solution. 05 Oct 2020 RONIN consolidates its global opinion former offering: a case study. In the previous 12 months, RONIN have delivered on an increasing number of projects with thought leaders, opinion formers and senior stakeholders across a range of key sectors, including the media, academic research, non-governmental organisations, senior decision-makers in the public sector and elected officials as well as C-suite participants in the finance, energy, investment, technology and sustainability sectors in over 20 markets. 30 Sep 2020 We were delighted and incredibly proud of our teams’ hard work in winning not one, but two MRS Operations Awards in September, 'Best Data Collection – Telephone' and 'Best Training & Development'. We were also highly commended in ‘Operational Excellence’. 27 Sep 2020 With the new normal slowly decanting in everyone’s minds, we have been monitoring response rates carefully over the past few weeks to keep ahead of the curve… 03 Aug 2020 RONIN International announced as Finalists in 3 MRS Operations Awards!
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pa|: 12 June 2019 : 25 May 2018 RONIN International is an independent market research firm based in London, UK. We take the privacy of all users of our website and research participants very seriously. We developed this Privacy Policy to inform you of the principles governing our use of personal data and help you understand who we are and how we work. This Policy applies to the data collected by the RONIN International website and to the data we collect and hold for you for and from market research studies online and over the phone – either as a one-time research participant or a member of our panels. For your convenience, this Policy includes links to resources that may aid you in understanding how our Policy applies to you. This Policy does not extend to these external resources and we have only included these links for information and reference purposes. If you go to these 3 -party sites, you will become subject to their privacy policies. Please refer to them for guidance on your data. We conduct telephone and online market research all over the world from our UK office to service the needs of our clients and their clients in understanding you, as current or potential customers (or as a person representative of their potential customers), the market you live and work in, and the products and services that you use – that is market research. Our research is conducted on behalf of a range of clients, such as small businesses hoping to develop products and services to better suit your needs, research agencies contracted by pharmaceutical manufacturers that need to know how their products are doing, government agencies that need to find out how to shape future policy – and everything in between. We may run projects for other sponsors like consultancies and business owners. Your participation in our studies will never result in sales or marketing communication from us, our clients, or any linked third-party. Market research is an important function that lets businesses thrive, offer better service, and where healthcare market research is concerned even lets us report instances of adverse events in patients to support the efforts of pharmacovigilance departments worldwide. Any communication you receive from us, such as e-mail invitations or phone calls, will clearly identify us and explain the purpose(s) of our contact. When we contact you, it will generally be for one of the following purposes: We may occasionally contact you for other purposes; we would have asked for your permission upfront before contacting you again. If we contact you for any other reason, we will always ensure the purpose is compatible with your previous consent. In nearly all cases, we will only process your data based on your informed consent to do so. The only exception to this will be in case we share your contact details with a carefully-selected third party we commission to carry out a validation on your information, like confirming that you took part in a recent survey. This is to ensure that we meet our strenuous quality requirements and because it would not be practical to seek for your specific consent when doing so. This is a legitimate interest for a business such as ours, but we will always do so in accordance with this Policy and will only do this after carefully assessing how this will impact your privacy. If the assessment is not satisfactory, we will not proceed. The contact details we have for you can come from a variety of sources. We will always let you know what the source of your contact details were when you speak to us. Our contact form will collect the following information from you: a name, e-mail address, the name of your company and a telephone number. This allows us to help you with your query and provide any feedback we may have. If you want to join our IT or Healthcare communities, we’ll ask you for your full name, telephone number, e-mail address, medical specialty or job title, and your country of residence. This is so that our team can get in touch and validate your details as a member of our panel. We will ask you a few more questions to understand your specific circumstances. If you are applying to join our telephone research teams, we’ll ask for the same kind of information, but we’ll also ask for your address so that we can check whether you’d find it easy to reach us for work, and of course we’ll need to know which languages you speak. You can also choose to include a CV to your submitted form for our team to review. As we will tell you whenever speaking with you over the phone, we record all of our calls to ensure our teams are treating you fairly, working in a professional and courteous manner, and delivering a level of service that meets our internal standards and those of the relevant Codes of Conduct. We will always confirm this is fine with you before proceeding with the call, and these recordings will never be shared with anyone other than individuals whose role at RONIN includes responsibility for quality control – unless there is a separate purpose for which these recordings are needed, such as analysis, in which case we will ask you to consent to this separately before proceeding with the call. If you successfully completed one of our surveys, it is possible that you are entitled to receive an incentive (also referred to as honorarium or payment). The value of this incentive will vary depending on the length, complexity, and topic of the survey. We will always tell you upfront what the value, currency and method of this incentive payment will be. All RONIN International incentive payments are governed by specific Terms and Conditions, available at: . We handle all the incentive payments for our surveys, but on occasion we recruit participants to take part in the surveys of third parties. When this is the case, the 3 -party may be administering the incentive. We will make this clear to you when contacting you about taking part in any survey. For you to receive an incentive, we will need your e-mail address to send you an Amazon voucher or PayPal payment. Unless you previously consented to other purposes, your e-mail address will only be used to send you this payment and will be deleted once we have confirmation that the payment was received successfully and to your satisfaction. When we get in touch with you, we will always tell you who we are, provide our contact details, and provide the name(s) of the data controller(s) that decided how your data should be processed. Most of the time, we are commissioned by our clients to get in touch with you, either as named individuals or as professionals that fit within the category of respondents being researched, and this means that they are the data controller, i.e. without them, no data processing would have occurred. This applies even if your relationship is with us, and they will never receive any of your personal data (if that were ever the case, we would ask for your informed, specific consent before doing so). Depending on the circumstances, we may be joint data controllers. Because you enter in a relationship with us when you take part in our surveys, we have a legal obligation to give effect to some of your rights, should you choose to exercise them. Please read on to find out what this means and how this can affect you. In a market research survey, different parties come together to form the ‘ ’. It begins with the , the company that decides they want to run a market research project. Next comes the research that designs the survey and will report its findings back to the research sponsor. Then comes the that implements the survey online or over the phone and speaks to respondents all the over the world to collect the opinions and insights that are needed to write the reports. In addition, some might get involved to help with some specialised elements of the project, which will vary widely project by project. Under the applicable data protection legislation, a data controller is the entity that determines the purpose for which (“why”) and the manner in which (“how”) data is processed. On the other hand, a data processor will act on the specific instructions of the data controller and hold you details for only as long as necessary to complete the work requested of them by the data controller. In any market research project, there will often be more than one data controller and it may also include the support of multiple data processors. All of these parties are legally-bound to protect your privacy and give effect to your rights provided by GDPR. At any time, you can to the personal data we hold about you. Once you get in touch, we will need to determine whether we are the data controller for your personal details. If we are not, we will ask you to get in touch, speak directly with the data controller or ask you if we can get in touch with them on your behalf. If we are the data controller, you may be able to access this personal data, and correct, amend or delete it, except in the following circumstances: Based on your consent for us to process data, you also have a , which means you can request to receive personal data you provided to us in a format that is easy to read and that could be reused by others, if you wanted to share it with another data controller. You can also ask us to we hold on you. Inaccurate information can lead to frustration or misleading communication, and we are committed to making sure the information we hold on you is as accurate as possible. We work hard to keep personal information in our control accurate, complete, current and relevant, based on the most recent information available to us. We rely on you to help us keep your personal information accurate and current by answering our questions honestly. You also have a , also known as the ‘right to be forgotten’. If you consented to our holding or processing your data, you have a right to have any data we hold for you erased if you want to withdraw your consent. Because we often contact you on behalf of other companies that may have shared your contact details with us, we will sometimes need to get back to the company that shared your details and advise them of your decision to withdraw consent. There are limits to what this right to erasure can accomplish: if we erase all your details, we may be in contact with you again by random chance simply because market research must often get in touch with a representative sample of the population; it does not mean we kept your details, but that they came up in random sample selection. You are also allowed to exercise your the processing of your personal data. The right to restrict means that we will no longer do any further processing with your data, other than storing your details for the sole purpose of making sure we do not carry out any further data processing; we would do nothing else with your details. This is often the best way to prevent any further contact from us because it allows us to keep just enough information to make sure your contact details are excluded from any subsequent projects. As mentioned, we may sometimes share your personal data with 3 -party vendors for quality control purposes. Because our legal basis for doing so is legitimate interests, you have a to this processing. Any vendors we contract will operate in accordance with data protection legislation and will make it clear to you when first contacting you that you may object to this processing at any time – this will be communicated to us and acted upon. If you want to exercise any of these rights, please contact us via e-mail or postal mail at the contact details provided under ‘Getting in touch’. Our teams will endeavour to act on your requests no later than 30 days after receipt. If we require more time, we will let you know within this timeframe. We may need to get in touch first to ask for additional information confirming your identity, so that we do not act on malicious or fraudulent requests. This information will only be stored to verify that your request is genuine after which it will be destroyed; it will not be used for any other purpose. If your request is likely to affect other data subjects, we may take additional verification steps, but this will be communicated to you in writing. If we cannot deliver on your request at all, we will be in touch in writing to explain why. If the request is deemed unreasonable or excessive, we may request you to pay a small fee before we send you a copy of your data – this will be kept to a reasonable amount. If you previously consented to our processing your personal data, you can withdraw this consent at any time. There are two methods for you to do so: When you participate in our research, we may ask you for your personal opinions, as well as demographic information, such as your age and household composition. You are under no obligation to answer any question we ask you and you can discontinue participation in a study at any time. If you join the RONIN market research panel, you may leave it at any time by following the unsubscribe instructions that we include in every e-mail that we send you. When working on reports or feeding back the results of surveys we conduct, we include your responses in a list with all the other participants and report this in a file to our client where you are not identifiable. This may then be used by our client to report to the research sponsor with findings from the survey. We will never report your individual survey responses or convey them in such a way that you are personally identifiable in the file, with a few exceptions. We may disclose your data and survey responses to 3 -parties as follows: Your survey responses may be collected, stored or processed by our affiliated companies or non-affiliated vendors, both within and outside the EU. They are contractually bound to keep any information they collect and disclose to us or we collect and disclose to them confidential and must protect it with security standards and practices that are equivalent to our own, no matter where they themselves are based. See ‘International transfer of data’. We inform and train our employees about our policies and procedures regarding confidentiality, security and privacy, and we emphasise the importance of complying with them. Our security procedures are consistent with generally accepted commercial standards used to protect personal information and are reviewed regularly to ensure this is maintained. We may transfer personal information to affiliated companies or non-affiliated vendors for research-related purposes, such as data processing. We require these companies to safeguard all personal information in a way that is consistent with our measures and as regulated by law. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. These include encryption, password-protection, secure file transfer and other measures like limiting the number of users that can access your information at any point in time – we review this on a regular basis. We will sometimes need to transfer your data outside of the European Economic Area (‘EEA’) to make sure we can deliver on our services, either the support of vendors or because our clients are not based in the EEA. When we do this, we will tell you upfront before processing your data and get your explicit consent to do so and any transfer of data will be done securely. The data will only be used in the same way it would be used in the EEA, with the same concern for your rights and your privacy. This will be safeguarded by at least one of these measures: We will always make sure to keep only the data we need and only for the time we need it for. We review the data we hold on a regular basis. If we find the purpose for which we collected it is no longer relevant – we delete it. We also strive to collect the data we need. The specific timeframe will vary but if we have no business or legal need to keep it, we will either delete it securely or anonymise it to ensure no one can ever link you to it. For example: Our commitment to you and the quality of our work is enshrined in the following memberships of trades associations and certification to ISO standards. For more information on these laws, codes and guidelines, please go online. We hope that you are satisfied with the content and nature of our communication with you, but if you no longer want to receive e-mails from RONIN, please click on the ‘unsubscribe’ link at the bottom of our e-mails. We have appointed a Data Protection Officer who is the point of contact for any questions you may have in relation to this Policy, your personal data and how we use it. The DPO also acts as the point of contact for any organisation or regulatory body that would have questions about your data and how we use it. If you have any questions, including about this Policy, please e-mail our DPO on or reach out by postal mail to: FAO: Data Protection Officer Harling House, 4th floor 47-51 Great Suffolk Street SE1 0BS, London, UK We will always endeavour to address any complaints or disputes that individuals have about their personal data or privacy, but if you have reason to believe we have not treated you fairly and our response to you have not been satisfactory, you can choose to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s Data Protection Authority and supervisory authority in the UK, by telephone on 0303 123 1113 or on . If you are not based in the UK, you may want to lodge a complaint with your local data protection authority. A list of these institutions is available (last accessed 9 May 2018). From time to time, we may need or choose to amend this Policy. If we change this Policy in ways that affect how we use your personal data, we will post a notice on our website to advise you of this change. This will apply from the moment that the change is made on our site.
li|To invite you to take part in a market research or customer satisfaction survey To conduct a telephone interview as part of a market research survey To verify the answers you recently provided in a market research survey To validate your registration to our panel If you are part of our panel, to update and ensure our records are accurate If we are contacting you by e-mail, you had spoken to us previously and you indicated an interest in taking part in further and similar types of research. At this point, you would have shared an e-mail address we can use for this purpose. Alternatively, we may be contacting you on behalf of our client. If they provide you with products and services, they could have asked us, as an independent research agency, to speak with you to understand how satisfied you are with them. Sometimes, employers also ask us to run internal staff surveys to understand how satisfied you are with them, too. The privacy notice of our client will mention they sometimes share your details and work with companies such as ours for market research purpose. If we are contacting you by phone, the above still applies but we may also have found your phone number on publicly available databases, because we think you meet the criteria of our research. This process is called ‘desk research’ and helps us reach appropriate research candidates by phone, based on country of residence, job title, or industry sector. We sometimes also work with third-party vendors that build lists of publicly available information to help us reach the right individuals. Alternatively, your telephone number might have come up during a process called ‘random-digit-dialling’ – visit to find out more! We sometimes send documentation about our work to your workplace, so that you can reach out to register your interest, like a ‘register your interest’ poster. You might see some posts from us on social media. Alternatively, if you’re on LinkedIn, you may have been the recipient of one of our campaigns. Whenever this happens, we’ll ask you to submit some details about you and contact you directly to confirm that you meet the criteria for a specific survey. The cost of doing so would be disproportionate and unreasonable; or We could not release your data without releasing data from other individuals, or confidential commercial information of RONIN or our clients If you would like to do so over the phone during a survey, please let our telephone interviewers know and we will act on this immediately. We will end the interview and record your consent withdrawal for that survey. please e-mail us at quoting your full e-mail invitation reference number and stating you no longer consent to taking part in this study. You can also end your participation at any time by closing the survey. If you no longer want us to process your data for any purpose, including future survey invitations, please e-mail us at to let us know. You request or consent to sharing your identifying information and individual responses with the third parties for a specified purpose; We provide your responses to a 3 -party who is contractually bound to keep the information disclosed confidential and use it only for research purposes; this may be to ensure they do not contact you again to take part in a survey you already completed or for quality control purposes; In the rare but possible circumstance that the information is subject to disclosure pursuant to judicial, legal or regulatory requirements. The transfer will be with a country that has data protection laws recognised by the European Commission to provide protection adequate with the standards of the EEA; We will put in place a contract between the recipient of the data that requires them to protect your data to the same standards as those applicable in the EEA. We may need to hold information about you for longer than usual in case you earned an incentive by taking part in research, but you have yet to redeem it on our website. If you are a healthcare professional, we may need to keep reports of Adverse Events you mentioned about patients until we are satisfied it was followed-up on properly. Company Partners of Corporate Members of Associate Members of Members of the Registered with the Information Commissioner’s Office ( ) -certified (quality management system for operational excellence)
st|Last amended Effective date We only carry out market research projects. By e-mail By phone Other methods On our website Over the phone request access right to portability rectify the records right to erasure right to restrict right to object Over the phone Online E-mail
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h2|1. Our work 2. Our clients 3. Why we contact you 4. How we contact you and where our contact details come from 5. The data we collect 6. Incentive payments 7. Our role in the processing of your data 8. Data controllers and data processor 9. Exercising your rights provided under GDPR a. Access b. Portability c. Rectification d. Erasure e. Restriction f. Objection g. Timelines and identity verification 10. Withdrawing consent and withholding information 11. Confidentiality of survey responses and personal data 12. Security of personal information 13. International transfer of data 14. Retention of data 15. Quality Standards 16. How to opt-out from further e-mails 17. Getting in touch 18. Amendments to this Policy Contact Us
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em|What is market research? Who do we work for? You heard from us. Helping you understand how we reach you What information do we get from you? Earn money by taking part in valuable research Who is responsible for your data? Who is responsible for your data? research sponsor agency fieldwork agency other third-parties Data relationships on your own terms No obligations in research Protecting your identity Protecting your data Protecting your data within the EEA and abroad If we don’t need it, we delete it only Business excellence delivered Getting too many e-mails? Questions or queries?
pa|RONIN International conducts complex market research and data collection projects on a global scale, from our research centre in London, which operates around the clock to conduct research worldwide. Using native-speaking interviewers, we have over thirty years’ experience of contacting hard-to-reach respondents needed for the most exacting B2B and medical research. RONIN’s data collection capability is typically used for large-scale quantitative studies. We handle major studies for market research agencies and multinational companies using phone or online interviewing techniques. Our staff are multilingual and multicultural in outlook and we believe there is no substitute for knowledge gained through experience. We can offer full project support from questionnaire design and programming through to data file or tables delivery. RONIN uses Confirmit data collection software alongside our bespoke reporting and management reports. We are committed to high quality data collection with validated and verified respondents. Each study is overseen by one of our experienced Project Managers, who offer a single point of contact for the largest of co-ordinated research studies. We have four areas of specialism; , , , and .
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pa|RONIN International conducts market research and data collection services to address the needs of large corporations as well as research agencies in the B2B, healthcare and technology sectors. With multilingual capabilities, our research is conducted via telephone and online from our data collection centre in central London. RONIN's roots in marketing consulting position it as a market research supplier that understands how to apply research data. With an emphasis on marketplace insight, our work goes well beyond providing data or even information. It addresses the issues of what the data means for our clients and how it can be used. It forms the basis for management decisions and actions to address the major business issues of that business unit or corporation. With over thirty years of research experience in the healthcare, IT and B2B sectors, we have a solid understanding of these industries, the competitive environment and the technical aspects of the products and services being developed and sold by our clients.
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin About Us RONIN International HQ and our global operations centre are in Central London, UK. We are part of the Fat Media Group. [email protected] Linkedin
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pa|Over the years we have built up an enviable client list, and conducted varied research projects over our four key sectors. These have included both qualitative and quantitative research studies, conducted worldwide in over 55 languages. Below is just a handful of examples of our work. For further information, or to discuss your own research project, don’t hesitate to with our expert team.
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pa|If you are on this page, it is likely you received a phone call from us. RONIN International is an independent market research company that carries out telephone research projects all over the world on behalf on a wide range of clients with the generous support of every single participant. If you do not want to receive any more calls from us, please let us know via e-mail to with the telephone number you do not want us to call. Our teams will add these phone numbers to our ‘do not call’ list. Your number will not be stored for any other purpose than to prevent us from calling it again in future and will not be shared with any 3 -party. We will only store your phone number and none of your other details to protect your privacy. So that we can speak with a statistically representative cross-section of individuals, we use a method called ‘random-digit-dialling’ (RDD). This means the phone number is generated at random by combining a list of area codes with numbers until we have phone numbers we can call. We have no control over the types of devices or individuals we reach in this way. Storing your phone number means that if by chance the random-digit generation suggests your number again, we’ll know to exclude you every single time to prevent any further calls. Not all of our projects are run by using random-digit-dialling technology. Our clients sometimes provide us with lists of phone numbers from their own database of customers, for example. If this is the case, we would identify the sponsor of the research on the phone. We may also look for phone numbers on publicly-available databases via a process called desk research if your profile matches the one we think is compatible with our research – think of the Yellow Pages, for example. If there is anything else you would like to know or if you are unhappy about the call (either the call itself or how our agent handled themselves), you are more than welcome to contact us at , the same address you can use to ask us to exclude your phone number from any further research. If you want us to get back to you, please make sure to include an e-mail address and telephone number so we can best assist you. We will always aim to action your requests within 2-3 working days. If you are not sure if the call was from us, check your call history: it should have come from (if you reside in an English-speaking country outside of the UK, such as Ireland or South Africa for example). The Telephone Preference Service (TPS) is designed to protect consumers from cold calls in collaboration with the Information Commissioner’s Office. Our calls are only for you to take part in genuine market research projects and are intended to market, sell, or promote goods or services to you, and as such are not covered by the TPS. Find out more by clicking this to the TPS website. Part of the reason behind this is to ensure that TPS registration does not bias the findings of public and private market research efforts in a way that would impact products and policies relevant to you. Although we are not legally required to filter our calls against phones numbers registered on the TPS lists, you can request for us to exclude your number from future research by following the instructions higher on this page. Our commitment to the security of your details and any information you choose to share with us is of utmost importance. Our legal, regulatory and ethical obligations to you as data subjects and your concern for privacy drive our processes and how we work as a business. This is reflected in our membership of the Market Research Society and adherence to its Code of Conduct. We also work in accordance with the General Data Protection Regulation (GDPR). Our interviewers will always make sure you have all the information you need to give your informed consent to participate in our research surveys, including your right to withhold any information you are not comfortable sharing or interrupting the interview at any time. If you want to find out more about our work and your rights, please consult our . You will never receive unsolicited sales calls as a result of agreeing to take part in our research surveys.
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pa|19 Mar 2020 A message from Simon Glanville, Managing Director of RONIN about COVID-19 (coronavirus). 05 Feb 2020 It has been a busy year for us here at RONIN in the areas of privacy and compliance! Whilst the GDPR seems to have become business as usual in most situations, we welcome questions and challenges from our clients relating to its implementation in a creative and commercial manner and to ensure business objectives are met in a reasonable and compliant way. 20 Sep 2019 RONIN is proud to host the BIG Forum event "The Client's Perspective" with Charlotte Klahn of Nuffield Health. 04 Jun 2019 In 2019 RONIN is celebrating 21 years of operating in the UK. Take a look at some of these facts from over the years... 06 Nov 2018 The Fat Media Group of families gets Fatter! Reading Room acquired by Fat Media.
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pa|04 Aug 2017 We’re extremely proud to announce that we have been recognised as a Major Donor to the British Red Cross. 14 Jun 2017 RONIN International’s account director Aaron Rattue will be hosting a session at this year’s EphMRA Conference, in Amsterdam. 20 Feb 2017 RONIN International are proud to announce we have re-joined EphMRA for 2017. 03 Feb 2017 Following their acquisition by the Fat Media Group, RONIN International have undertaken a rebranding project and are proud to show their new website. 20 Dec 2016 RONIN International have become a part of the Fat Media Group, a leading digital agency offering website design and development, marketing strategy and brand consultancy.
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pa|06 Oct 2020 Good data needs to be focussed and part of a wider strategic approach. RONIN’s service, headed by our new Research Director Rob Plant, will provide a unique tailored approach to meet your needs, rather than an off-the-shelf price-tiered solution. 05 Oct 2020 RONIN consolidates its global opinion former offering: a case study. In the previous 12 months, RONIN have delivered on an increasing number of projects with thought leaders, opinion formers and senior stakeholders across a range of key sectors, including the media, academic research, non-governmental organisations, senior decision-makers in the public sector and elected officials as well as C-suite participants in the finance, energy, investment, technology and sustainability sectors in over 20 markets. 30 Sep 2020 We were delighted and incredibly proud of our teams’ hard work in winning not one, but two MRS Operations Awards in September, 'Best Data Collection – Telephone' and 'Best Training & Development'. We were also highly commended in ‘Operational Excellence’. 27 Sep 2020 With the new normal slowly decanting in everyone’s minds, we have been monitoring response rates carefully over the past few weeks to keep ahead of the curve… 03 Aug 2020 RONIN International announced as Finalists in 3 MRS Operations Awards!
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pa|14 May 2018 RONIN International's Xavier Fonder announced as BHBIA Fieldwork Forum Chair 12 Apr 2018 We've moved! 26 Jan 2018 Simon Glanville returns to RONIN International and the team heads off to NYC for Quirks. 12 Oct 2017 4 members of the RONIN team will be exhibiting at this year's Research & Results show in Munich. 01 Sep 2017 Three senior members of the RONIN team are excited to attend the ESOMAR Congress on 10-13th September.
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pa|RONIN International are experienced in conducting B2B market research in many industries, including manufacturing, freight, finance and communications. Using a combination of Computer Assisted Telephone Interviews (CATI) and online interactive questionnaires, we are able to achieve high volumes of responses from senior and typically difficult to reach participants, including department heads and C-level professionals, as well as tradespeople including plumbers, painters and electricians. B2B market research may include both qualitative and quantitative studies, and RONIN’s consultants are able to advise on which would be most suitable for your project if required. Our market research methods are tried and tested, having been honed specifically for the B2B space over our 30 years in the research industry. Recent market research projects for B2B brands have included ongoing brand tracking surveys, research into purchasing trends and competitor studies. For specific examples, please visit our . RONIN International also provide list verification and data cleansing services, enabling our clients to streamline their sales process by eradicating out-of-date information from their CRMs. to learn more about how we can help with your B2B market research fieldwork.
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pa|: 9. juni 2019 : 25. maj 2018 RONIN International er en uafhængig markedsanalysevirksomhed baseret i London, England. Vi tager datasikkerhed for alle brugere af vores hjemmeside og forskningsdeltagere meget alvorligt. Vi har udviklet denne privatlivspolitik for at oplyse om principperne for vores brug af personoplysninger og give dig mulighed for at forstå, hvem vi er, og hvordan vi arbejder. Privatlivspolitikken gælder for de data, som er indsamlet via RONIN Internationals hjemmeside, og de data, vi indsamler og opbevarer for dig til og fra markedsundersøgelser lavet online eller over telefonen - enten som engangsdeltager i en undersøgelse eller som medlem af vores paneler. For nemheds skyld indeholder denne privatlivspolitik links til ressourcer, som kan hjælpe dig med at forstå, hvordan vores privatlivspolitik gælder for dig. Privatlivspolitikken gælder ikke for disse eksterne ressourcer, og vi har kun medtaget disse links af informations- og referenceformål. Hvis du går til disse tredjeparters hjemmesider, vil du være underlagt deres privatlivspolitikker. Der henvises til dem for vejledning om dine data. Vi foretager telefon- og online markedsundersøgelser i hele verden fra vores kontor i Storbritannien for at dække vores kunders og deres kunders behov for at forstå dig, som er deres nuværende eller potentielle kunde (eller som er repræsentativ for deres potentielle kunder), markedet, du lever og arbejder i, og hvilke produkter og tjenester, du bruger - det er markedsundersøgelse. Vores undersøgelser foretages på vegne af en række kunder såsom mindre virksomheder, der ønsker at udvikle produkter og tjenester, så de passer bedre til folks behov, forskningsinstitutioner, der har indgået kontrakt med lægemiddelproducenter, som ønsker at vide, hvordan deres produkter klarer sig på markedet, statslige myndigheder, der ønsker at finde ud af, hvordan den fremtidige politik skal se ud - og alt derimellem. Vi kører også projekter for andre sponsorer som konsulentfirmaer og virksomhedsejere. Din deltagelse i vores undersøgelser vil aldrig resultere i salg eller markedsføringskommunikation fra os, vores kunder eller eventuelle relaterede tredjeparter. Markedsundersøgelser er vigtige, da de giver virksomheder mulighed for at trives, yde en bedre service, og når det kommer til markedsundersøgelser indenfor sundhedssektoren, giver det os endog mulighed for at indberette bivirkninger hos patienterne og dermed støtte lægemiddelovervågningsafdelingernes indsats på verdensbasis. Enhver meddelelse, du modtager fra os, f.eks. e-mailinvitationer eller telefonopkald, identificerer os tydeligt og forklarer formålet eller formålene med vores kontakt. Når vi kontakter dig, vil det typisk være med et af følgende formål: Vi kontakter dig måske lejlighedsvis af andre grunde; vi vil have bedt om tilladelse på forhånd, før vi kontakter dig igen. Hvis vi kontakter dig af en hvilken som helst anden grund, vil vi altid sikre, at formålet er foreneligt med din forudgående accept. Vi vil i næsten alle tilfælde kun behandle dine data på grundlag af dit informerede samtykke hertil. Den eneste undtagelse hertil er, hvis vi deler dine kontaktoplysninger med en nøje udvalgt tredjepart, som vi bemyndiger til at foretage en validering af dine oplysninger, som for eksempel at bekræfte, at du har deltaget i en nylig undersøgelse. Dette er for at sikre, at vi lever op til vore store kvalitetskrav, og fordi det ikke ville være praktisk at bede om dit udtrykkelige samtykke i denne forbindelse. Dette er en legitim interesse for en virksomhed som vores, men vi vil altid gøre det i overensstemmelse med denne privatlivspolitik, og vi vil kun gøre det efter nøje at have vurderet, hvordan det vil påvirke din datasikkerhed. Hvis bedømmelsen ikke er tilfredsstillende, vil vi ikke gå videre. De kontaktoplysninger vi har på dig, kan komme fra forskellige kilder. Vi vil altid fortælle dig, hvilken kilde dine kontaktoplysninger kommer fra, når du taler med os. Vores kontaktformular indsamler følgende oplysninger fra dig: navn, e-mailadresse, navnet på din virksomhed og et telefonnummer. Det giver os mulighed for at hjælpe dig med din forespørgsel og komme med eventuelle tilbagemeldinger. Hvis du vil deltage i vores IT- eller sundhedsfaglige gruppe, vil vi bede dig om dit fulde navn, telefonnummer, e-mailadresse, medicinsk speciale eller jobtitel og dit bopælsland. På den måde kan vores team komme i kontakt med dig og validere dine oplysninger som medlem af vores panel. Vi vil stille lidt flere spørgsmål for at kende til din specifikke situation. Hvis du søger om optagelse på vores telefonundersøgelseshold, beder vi dig om samme type information, men vi vil også bede om din adresse, så vi kan kontrollere, om det vil være let for dig at komme hen til os for at arbejde, og vi skal selvfølgelig vide, hvilke sprog du taler. Du kan også vælge at vedhæfte et CV til din indleverede ansøgning, som vores team kan gennemgå. Som vi fortæller dig, når du taler med os over telefonen, optager vi alle vores opkald for at sikre, at vores team behandler dig retfærdigt, arbejder på en professionel og høflig måde, og leverer et serviceniveau, der opfylder vores interne standarder og de relevante adfærdskodekser. Vi vil altid bekræfte, at du er indforstået med dette, før vi går videre med samtalen, og disse optagelser vil aldrig blive udleveret til andre end personer, hvis rolle ved RONIN omfatter ansvaret for kvalitetskontrol – medmindre optagelserne er krævet til et særligt formål såsom analyse. Hvis det er tilfældet, vil vi bede dig om samtykke til dette separat, inden vi fortsætter samtalen. Hvis du har gennemført en af vores undersøgelser, er det muligt, at du er berettiget til at modtage et incitament (også benævnt honorar eller betaling). Værdien af dette incitament varierer afhængigt af undersøgelsens længde, kompleksitet og emne. Vi vil altid informere dig på forhånd om det økonomiske incitaments værdi, valuta og betalingsmetode. Alle RONIN Internationals økonomiske incitamenter er underlagt særlige vilkår og betingelser, som kan findes på: . Vi behandler alle økonomiske incitamenter for vores undersøgelser, men lejlighedsvis rekrutterer vi deltagere til at deltage i tredjeparters undersøgelser. Når dette er tilfældet, kan det være tredjepart, der administrerer incitamentet. Vi vil oplyse dig om dette, når vi henvender os til dig vedrørende deltagelse i en undersøgelse. For at du kan modtage betalingen skal vi bruge din e-mailadresse for at sende dig et Amazon-gavekort eller en PayPal-betaling. Medmindre du forinden har givet samtykke til andre formål, vil din e-mailadresse udelukkende blive brugt til at sende dig denne betaling og vil blive slettet, når vi har bekræftet, at betalingen er modtaget korrekt og til din tilfredshed. Når vi kontakter dig, vil vi altid fortælle dig, hvem vi er, give vores kontaktoplysninger, og angive navn(e) på de(n) dataansvarlige, der afgør, hvordan dine data skal behandles. For det meste er vi bestilt af vores kunder til at tage kontakt til dig, enten som en udpeget enkeltperson eller som en fagperson, der passer ind i den respondentkategori, der undersøges, og det betyder, at de er dataansvarlige, dvs. uden dem ville der ikke have fundet nogen databehandling sted. Dette gælder også, selvom kontakten er mellem dig og os, og de aldrig kommer til at modtage nogen af dine personoplysninger (hvis det var tilfældet, ville vi bede om dit forudgående udtrykkelige samtykke hertil). Afhængigt af omstændighederne kan vi være fælles dataansvarlige. Da du indgår i et samarbejde med os, når du deltager i vores undersøgelser, har vi en juridisk forpligtelse til at håndhæve nogle af dine rettigheder, hvis du vælger at udøve dem. Læs videre for at finde ud af, hvad det betyder, og hvordan det kan berøre dig. I en markedsundersøgelse går forskellige parter sammen om at danne ' '. Det begynder med , selskabet der beslutter, at de vil køre et markedsundersøgelsesprojekt. Dernæst kommer undersøgelses , der designer undersøgelsen og fremlægger resultaterne deraf for undersøgelsessponsoren. Derefter kommer som gennemfører undersøgelser online eller over telefonen og taler med respondenter over hele verden for at indsamle meninger og den indsigt, der er nødvendig for at udarbejde rapporterne. Derudover kan nogle være med til at hjælpe med nogle særlige elementer i projektet, som varierer bredt for hvert enkelt projekt. Under den gældende databeskyttelseslovgivning er den dataansvarlige den, som afgør til hvilket formål ("hvorfor") og på hvilken måde ("hvordan"), data behandles. Til gengæld skal en databehandler handle i overensstemmelse med den dataansvarliges specifikke instruktioner og kun opbevare dine oplysninger så længe, det er nødvendigt for at udføre det arbejde, som denne anmodes om af den dataansvarlige. Der vil ofte være flere dataansvarlige i et markedsundersøgelsesprojekt, og det kan desuden omfatte assistance fra flere databehandlere. Alle disse parter er juridisk forpligtet til at beskytte din datasikkerhed og efterkomme dine rettigheder iht. den generelle forordning om databeskyttelse (GDPR). Du kan til enhver tid til de personoplysninger, vi opbevarer om dig. Når du tager kontakt, skal vi afgøre, om vi er dataansvarlige for dine personoplysninger. Hvis vi ikke er det, vil vi bede dig om at tage direkte kontakt til den dataansvarlige, eller vi vil spørge dig, om vi må tage kontakt til vedkommende på dine vegne. Hvis vi er dataansvarlige, kan du muligvis få adgang til personoplysningerne og rette, ændre eller slette dem, bortset fra følgende tilfælde: På baggrund af dit samtykke til at vi behandler data, har du også , hvilket betyder, at du kan anmode om at modtage personoplysninger, du har givet os, i et format, der er let at læse, og som kan genbruges af andre, hvis du ønsker at dele dem med en anden dataansvarlig. Du kan også bede os om at , vi har om dig. Urigtige oplysninger kan medføre frustration eller vildledende kommunikation, og vi har forpligtet os til at sikre, at de informationer vi har om dig, er så nøjagtige som muligt. Vi gør os store bestræbelser på at sikre, at de personlige oplysninger, vi opbevarer, er nøjagtige, fuldstændige, aktuelle og relevante – baseret på de nyeste oplysninger, vi har til rådighed. Vi stoler på, at du hjælper os med at opretholde nøjagtige og aktuelle personoplysninger om dig ved at besvare vores spørgsmål ærligt. Du har også , også kendt som "retten til at blive glemt". Hvis du har samtykket i, at vi opbevarer eller behandler dine data, har du ret til at få slettet alle oplysninger, vi har om dig, hvis du ønsker at trække dit samtykke tilbage. Da vi ofte kontakter dig på vegne af andre firmaer, der muligvis har videregivet dine kontaktoplysninger til os, er det sommetider nødvendigt, at vi kontakter det firma, der har videregivet dine oplysninger, og informerer dem om din beslutning om at tilbagetrække samtykket. Der er grænser for, hvad denne ret til sletning kan omfatte: hvis vi sletter alle dine oplysninger, vil vi måske komme i kontakt med dig igen ved en tilfældighed, fordi markedsundersøgelser ofte handler om at komme i kontakt med et repræsentativt udsnit af befolkningen. Det er ikke ensbetydende med, at vi har opbevaret dine oplysninger, men at de kom frem ved en tilfældig stikprøveudvælgelse. Du kan også gøre brug af din behandlingen af dine personoplysninger. Retten til begrænsning betyder, at vi ikke længere foretager yderligere behandling af dine personoplysninger ud over opbevaring af dine oplysninger med det ene formål at sikre, at vi ikke foretager nogen yderligere databehandling; vi ville ikke bruge dine oplysninger til andet. Det er ofte den bedste måde at forhindre enhver yderligere henvendelse fra os, fordi det giver os mulighed for at beholde lige netop tilstrækkelig information til at sikre, at dine kontaktoplysninger er udelukket fra alle efterfølgende projekter. Som nævnt deler vi nogle gange dine personoplysninger med tredjepartsleverandører med henblik på kvalitetskontrol. Da retsgrundlaget herfor er legitime interesser, har du mod denne behandling. Eventuelle leverandører, vi indgår aftale med, vil arbejde i henhold til lovgivningen om databeskyttelse. Når de kontakter dig for første gang, vil de forklare dig, at du til enhver tid kan gøre indsigelse mod behandlingen af data – dette vil blive meddelt os og taget til efterretning. Hvis du vil udøve nogen af disse rettigheder, bedes du kontakte os pr. e-mail eller brev ved brug af de kontaktoplysninger, du finder under "Kontakt". Vores team vil bestræbe sig på at efterkomme din anmodning senest 30 dage efter modtagelsen. Hvis vi behøver mere tid, giver vi dig besked inden for denne tidsramme. Vi får måske brug for at kontakte dig for at bede om supplerende oplysninger, der bekræfter din identitet, så vi ikke handler ved ondsindede eller svigagtige anmodninger. Disse oplysninger vil kun blive gemt for at kontrollere, om din anmodning er ægte, hvorefter de bliver destrueret. Oplysningerne vil ikke blive brugt til andre formål. Hvis det er sandsynligt, at din anmodning vil påvirke andre dataområder, kan vi tage yderligere kontroltiltag, men dette vil blive meddelt dig skriftligt. Hvis vi ikke kan efterkomme din anmodning, tager vi kontakt skriftligt for at forklare hvorfor. Hvis anmodningen anses for urimelig eller overdreven, kan vi bede dig om at betale et lille gebyr, før vi sender dig en kopi af dine data – dette holdes inden for et rimeligt beløb. Hvis du tidligere har givet samtykke til vores behandling af dine personoplysninger, kan du til enhver tid trække dette samtykke tilbage. Der er to måder, du kan gøre dette på: Når du deltager i vores undersøgelse, vil vi måske spørge om dine personlige meninger samt demografiske oplysninger som for eksempel din alder og husstandens sammensætning. Du er ikke forpligtet til at besvare eventuelle spørgsmål, vi stiller dig, og du kan ophøre med deltagelse i en undersøgelse på et hvilket som helst tidspunkt. Hvis du slutter dig til RONIN markedsundersøgelsespanelet, kan du til enhver tid forlade det ved at følge vejledningen i afmelding, som du finder i alle de e-mails, vi sender dig. Når der arbejdes med rapporter eller formidling af resultater fra vores undersøgelser, inkluderer vi dine svar på en liste sammen med alle de andre deltageres svar og rapporterer dette i en fil til vores kunde, hvor du ikke kan identificeres. Denne kan derefter anvendes af vores kunde til at rapportere resultaterne fra undersøgelsen til undersøgelsens sponsor. Vi rapporterer aldrig dine individuelle undersøgelsessvar eller formidler dem på en sådan måde, at du er personligt identificerbar i filen, med nogle få undtagelser. Vi kan videregive dine data og undersøgelsessvar til tredjeparter på følgende måde: Dine undersøgelsessvar kan indsamles, opbevares og behandles af vores søsterselskaber eller ikke-tilknyttede leverandører, både inden for og uden for EU. De er kontraktligt forpligtet til at fortroligholde alle oplysninger, som de indsamler og videregiver til os, eller som vi indsamler og videregiver til dem, og de skal beskytte dem med sikkerhedsstandarder og -praksisser, der svarer til vores, uanset hvor de er etableret. Se "International overførsel af data". Vi informerer og uddanner vores medarbejdere i vores politikker og procedurer vedrørende fortrolighed, sikkerhed og databeskyttelse, og vi understreger betydningen af at overholde dem. Vores sikkerhedsprocedurer stemmer overens med de almindelige anerkendte kommercielle standarder, der bruges til at beskytte personloplysninger, og de gennemgås regelmæssigt for at sikre, at dette opretholdes. Vi kan videregive personoplysninger til associerede selskaber eller ikke-tilknyttede leverandører til undersøgelsesrelaterede formål såsom databehandling. Vi kræver, at disse virksomheder beskytter alle personoplysninger på en måde, der stemmer overens med vores forholdsregler og med loven. Vi overholder generelt accepterede branchestandarder med henblik på at beskytte personoplysninger, der sendes til os, både i forbindelse med overførslen og når vi modtager oplysningerne. Disse omfatter kryptering, beskyttelse med adgangskode, sikker filoverførsel og andre foranstaltninger som for eksempel at begrænse antallet af brugere, der har adgang til dine oplysninger, på et hvilket som helst tidspunkt – vi gennemgår dette regelmæssigt. Vi vil nogle gange have behov for at overføre dine data uden for Det Europæiske Økonomiske Samarbejdsområde ("EØS") for at sikre, at vi kan levere vores tjenester, enten leverandørers støtte, eller fordi vores kunder ikke har hjemsted i EØS. Når vi gør dette, informerer vi dig i forvejen før behandling af dine data, og vi vil bede om dit udtrykkelige samtykke hertil. Al overførsel af data sker på forsvarlig vis. Data vil kun blive anvendt på samme måde, som de ville i EØS, med samme hensyntagen til dine rettigheder og databeskyttelse. Data vil blive beskyttet med mindst én af følgende foranstaltninger: Vi vil altid sørge for kun at beholde de data, vi har brug for, og kun så længe, vi har brug for dem. Vi gennemgår regelmæssigt de data, vi har. Hvis vi finder ud af, at formålet hvortil vi har indsamlet data, ikke længere er relevant, sletter vi disse data. Vi stræber også efter at indsamle de oplysninger, vi har brug for. Den specifikke tidsramme varierer, men hvis vi ikke har nogen retlig eller erhvervsmæssig grund til at beholde data, vil vi enten slette dem på sikker vis eller anonymisere dem for at sikre, at ingen nogensinde kan knytte dig til dem. For eksempel: Vores forpligtelse over for dig og kvaliteten af vores arbejde er forankret i følgende medlemsskaber af faglige sammenslutninger og certificering iht. ISO-standarder. For mere information om disse love, regler og retningslinjer henviser vi til internettet. Vi håber, at du er tilfreds med indholdet og typen af vores kommunikation med dig, men hvis du ikke længere ønsker at modtage e-mails fra RONIN, kan du klikke på ”Afmeld"-linket i bunden af vores e-mails. Vi har udpeget en databeskyttelsesansvarlig, som er kontaktperson ved eventuelle spørgsmål, du måtte have i forbindelse med denne politik, dine personligoplysninger, og hvordan vi bruger dem. Den databeskyttelsesansvarlige (DBA) er desuden kontaktperson for organisationer og myndigheder, der har spørgsmål om dine data, og hvordan vi bruger dem. Hvis du har spørgsmål, herunder vedrørende denne politik, kan du sende en e-mail vores DBA på eller kontakte os pr. post til: FAO: Data Protection Officer Harling House, 4th floor 47-51 Great Suffolk Street SE1 0BS, London, England Vi vil altid bestræbe os på at behandle eventuelle klager eller konflikter med personer vedrørende deres personoplysninger eller databeskyttelse, men hvis du har grund til at tro, vi har ikke behandlet dig retfærdigt, og vores svar til dig ikke er tilfredsstillende, kan du vælge at indgive en klage til Information Commissioner's Office (ICO), databeskyttelses- og tilsynsmyndigheden i Storbritannien, pr. telefon på 0303 123 1113 eller på . Hvis du ikke har hjemsted i Storbritannien, kan du indgive en klage til din lokale databeskyttelsesmyndighed. Du kan se en liste over disse institutioner (Sidst revideret 9. maj 2018). Vi kan fra tid til anden have behov for eller vælge at ændre denne politik. Hvis vi ændrer denne politik på en måde, der påvirker, hvordan vi anvender dine personlige oplysninger, vil vi bringe en meddelelse på vores website for at informere dig om ændringen. Ændringen vil gælde fra det tidspunkt, hvor ændringen foretages på vores hjemmeside.
li|For at invitere dig til at deltage i en markedsundersøgelse eller kundetilfredshedsundersøgelse For at gennemføre et telefoninterview som del af en markedsundersøgelse For at kontrollere de svar, du for nylig har givet i en markedsundersøgelse For at bekræfte din tilmelding til vores panel For at opdatere og sikre, at vores oplysninger er nøjagtige, hvis du er en del af vores panel Hvis vi kontakter dig via e-mail, har du talt med os tidligere, og du har udvist interesse i at deltage i yderligere og lignende typer undersøgelser. På dette tidspunkt vil du have givet os en e-mailadresse, vi kan bruge til dette formål. Alternativt kan vi kontakte dig på vegne af vores kunde. Hvis du bruger deres produkter og tjenester, kan de have bedt os som værende et uafhængigt analysebureau om at tale med dig for at få indsigt i, hvor tilfreds du er med dem. Nogle gange beder arbejdsgivere os også om at køre interne personaleundersøgelser for at forstå, hvor tilfreds du er med dem. I vores kundes privatlivsbekendtgørelse vil der stå, at de nogle gange deler dine oplysninger og samarbejder med virksomheder som vores med henblik på at foretage markedsundersøgelser. Hvis vi kontakter dig telefonisk, gælder ovenstående stadig, men vi kan også have fundet dit telefonnummer i offentligt tilgængelige databaser, fordi vi mener, at du opfylder kriterierne for vores undersøgelse. Denne proces kaldes 'desk research' og hjælper os til at komme i kontakt med egnede kandidater til undersøgelsen via telefon på basis af bopælsland, jobtitel eller branche. Nogle gange arbejder vi med tredjepartsleverandører, som opretter lister over offentligt tilgængelige oplysninger, der kan hjælpe os med at nå ud til de rigtige personer. Alternativt kan dit telefonnummer være kommet frem i en proces kaldet "random-digit-dialling’ [tilfældigt-nummeropkald] – besøg for at få mere at vide! Nogle gange sender vi dokumentation om vores arbejde til din arbejdsplads, så du kan tilmelde dig som interesseret, f.eks. en "tilmeld dig"-plakat. Måske ser du invitationer fra os på de sociale medier. Hvis du er på LinkedIn, har du muligvis også været modtager af en af vores kampagner. Når det sker, vil vi bede dig om at indsende nogle oplysninger om dig, og vi vil kontakte dig direkte for at bekræfte, at du opfylder kriterierne for en bestemt undersøgelse. Omkostningerne forbundet hermed ville være uforholdsmæssige og urimelige; eller Vi kan ikke frigive dine data uden at frigive data fra andre personer eller fra RONINS eller vores kunders fortrolige forretningsoplysninger Hvis du ønsker at gøre dette over telefonen under en undersøgelse, så fortæl vores telefoninterviewere det, og vi vil reagere på det med det samme. Vi vil afslutte interviewet og registrere din tilbagetrækning af samtykket til undersøgelsen. Send os en e-mail på og angiv hele referencenummeret fra din e-mail-invitation, og tilkendegiv, at du ikke længere giver samtykke til at deltage i undersøgelsen. Du kan også afslutte deltagelsen på et hvilket som helst tidspunkt ved at afslutte undersøgelsen. Hvis du ikke længere ønsker, at vi behandler dine data til noget formål, herunder fremtidige invitationer til undersøgelser, er du velkommen til at sende os en e-mail på og lade os det vide. Du anmoder om eller giver samtykke til deling af dine identificerende oplysninger og personlige svar med en tredjepart til et bestemt formål. Vi leverer dine svar til en tredjepart, som er kontraktmæssigt forpligtet til at fortroligholde de videregivne oplysninger og kun anvende dem til undersøgelsesformål; dette kan være for at sikre, at de ikke kontakter dig igen for at anmode dig om at deltage i en undersøgelse, du allerede har gennemført, eller til kvalitetskontrolformål. I de sjældne, men mulige tilfælde, hvor oplysningerne er underlagt videregivelse i henhold til juridiske, lovmæssige eller myndighedskrav. Overførslen sker til et land, der har regler for databeskyttelse, som Europa-Kommissionen har anerkendt som værende regler, der giver beskyttelse svarende til EØS-standarderne; Vi vil etablere en kontrakt med modtageren af oplysningerne, der forpligter dem til at beskytte dine data i overensstemmelse med samme standarder som dem, der gælder i EØS. Vi har muligvis behov for at beholde oplysninger om dig i længere tid end normalt, hvis du har tjent et incitament ved at deltage i en undersøgelse, og du stadig mangler at indløse det på vores hjemmeside. Hvis du er ansat i sundhedsvæsenet, kan vi have behov for at beholde dine bivirkningsrapporter om patienter, indtil vi er sikre på, at der er sket korrekt opfølgning deraf. Virksomhedspartner af Virksomhedsmedlem af Associeret medlem af Medlem af Registreret hos Information Commissioner's Office ( ) -certificeret (kvalitetsstyringssystem til optimal drift)
st|Sidst ændret Gælder fra Vi udfører kun markedsundersøgelsesprojekter. Via e-mail: Via telefon: Andre metoder På vores hjemmeside: Over telefonen: anmode om adgang ret til portabilitet berigtige de oplysninger ret til at blive slettet ret til at begrænse ret til at gøre indsigelse Over telefonen Online E-mail
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h2|1. 2. 3. 4. 5. 6. 7. 8. 9. a. b. c. d. e. f. g. 10. 11. 12. 13. International overførsel af data 14. Opbevaring af data 15. 16. 17. 18. Contact Us
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin Dansk Vores arbejde Hvad er markedsundersøgelse? Vores kunder Hvem arbejder vi for? Derfor kontakter vi dig Du har hørt fra os. Hvordan kontakter vi dig, og hvor kommer vores kontaktoplysninger fra? Forklaring til, hvordan vi kommer i kontakt med dig Hvilke data indsamler vi? Hvilke informationer får vi fra dig? Økonomiske incitamenter Tjen penge ved at deltage i værdifulde undersøgelser Vores rolle i behandlingen af dine data Hvem har ansvaret for dine data? Dataansvarlige og databehandler Hvem har ansvaret for dine data? Udøvelse af dine rettigheder i henhold til den generelle forordning om databeskyttelse Datarelationer på dine betingelser Adgang Portabilitet Berigtigelse Sletning Begrænsning Indsigelse Tidslinjer og identitetskontrol Tilbagekaldelse af samtykke og tilbageholdelse af oplysninger Ingen forpligtelser ved undersøgelser [email protected] [email protected] Fortrolighed vedrørende undersøgelsessvar og personoplysninger Beskyttelse af din identitet Sikkerhed vedrørende personoplysninger Beskyttelse af dine data Kvalitetsstandarder Business af høj kvalitet Sådan fravælges yderligere e-mails Modtager du for mange e-mails? Kontakt Spørgsmål eller forespørgsler? [email protected] her Ændringer af denne politik [email protected] Linkedin
em|undersøgelsessponsoren bureauet feltarbejdsbureauet, andre tredjeparter Beskyttelse af dine data inden for EØS og i udlandet Hvis vi ikke behøver dem, sletter vi dem kun
pa|: 9 2019 r. : 25 maja 2018 r. RONIN International jest niezależną agencją prowadzącą badania rynkowe, której siedziba znajduje się w Londynie (Wielka Brytania). Bardzo poważnie podchodzimy do prywatności wszystkich użytkowników naszej strony internetowej oraz uczestników badań. Opracowaliśmy niniejszą Politykę prywatności w celu przekazania ci informacji na temat zasad, zgodnie z którymi wykorzystujemy dane osobowe, a także aby pomóc ci zrozumieć, kim jesteśmy i w jaki sposób pracujemy. Niniejsza Polityka dotyczy danych gromadzonych za pośrednictwem strony internetowej RONIN International, a także danych, które zbieramy od ciebie i przechowujemy w celu przeprowadzania badań rynkowych za pośrednictwem Internetu lub telefonu – w ramach twojego jednorazowego udziału w badaniu lub w ramach członkostwa w naszych panelach. Dla wygody niniejsza Polityka zawiera łącza do informacji, które mogą pomóc ci zrozumieć, w jaki sposób nasza Polityka cię dotyczy. Niniejsza Polityka nie dotyczy jednak takich informacji zewnętrznych, a łącza do nich zawarliśmy wyłącznie do celów informacyjnych i referencyjnych. Jeżeli odwiedzisz takie strony internetowe stron trzecich, będziesz wówczas podlegać polityce prywatności takich podmiotów. Zapoznaj się z zawartymi w nich informacjami na temat twoich danych. Z naszego biura w Wielkiej Brytanii prowadzimy badania rynkowe na całym świecie za pośrednictwem telefonu i Internetu, aby zaspokajać potrzeby naszych klientów oraz ich klientów związane z rozumieniem ciebie jako obecnego lub potencjalnego klienta (albo jako osoby reprezentatywnej dla potencjalnych klientów), rynku, na którym mieszkasz i pracujesz, a także produktów i usług, z których korzystasz – na tym właśnie polegają badania rynku. Badania prowadzimy w imieniu różnych klientów, np. małych firm chcących opracowywać produkty i usługi lepiej dopasowane do twoich potrzeb, agencji badawczych zatrudnionych przez firmy farmaceutyczne, które chcą dowiedzieć się, jak radzą sobie ich produkty, agencji rządowych chcących dowiedzieć się, jak kształtować przyszłą politykę – i wykonujemy wszystko, co się z tym wiąże. Możemy prowadzić projekty dla innych sponsorów, np. firm doradczych lub właścicieli przedsiębiorstw. Twój udział w naszych badaniach nigdy nie spowoduje, że będziesz otrzymywać komunikaty handlowe lub marketingowe od nas, naszych klientów czy jakichkolwiek powiązanych stron trzecich. Badania rynkowe są ważną funkcją, dzięki której przedsiębiorstwa się rozwijają, oferują lepszą obsługę, a w przypadku badań rynku opieki zdrowotnej – pozwalają nam zgłaszać przypadki działań niepożądanych u pacjentów, aby wspierać działania departamentów nadzoru nad bezpieczeństwem farmakoterapii na całym świecie. Wszelkie otrzymane od nas wiadomości, np. zaproszenia e-mailowe lub telefony, zawierają dokładne informacje, kim jesteśmy i w jakim celu się z tobą kontaktujemy. Jeżeli kontaktujemy się z tobą, to zasadniczo z jednej z poniższych przyczyn: Od czasu do czasu możemy kontaktować się z tobą w innych celach – w takim wypadku przed ponownym kontaktem uzyskamy najpierw twoją zgodę. Jeżeli skontaktujemy się z tobą w jakimkolwiek innym celu, zawsze dopilnujemy, by cel tej komunikacji odpowiadał udzielonej przez ciebie wcześniej zgodzie. W prawie wszystkich przypadkach będziemy przetwarzać twoje dane na podstawie twojej świadomej zgody w tym zakresie. Jedynym wyjątkiem od tej reguły jest sytuacja, w której przekażemy twoje dane kontaktowe starannie wybranej stronie trzeciej, której zlecimy weryfikację twoich informacji, np. potwierdzenie, że brałeś(-aś) niedawno udział w badaniu. Robimy to, aby upewnić się, że spełniamy swoje wysokie wymagania jakościowe, a także dlatego, że w takim wypadku zwracanie się do ciebie o wyrażenie zgody byłoby niepraktyczne. Mimo że leży to w uzasadnionym interesie naszego przedsiębiorstwa, będziemy zawsze robić to zgodnie z niniejszą Polityką i wyłącznie po dokładnej ocenie wpływu na twoją prywatność. Jeżeli ocena nie będzie zadowalająca, zrezygnujemy z działania. Twoje dane do kontaktu mogą pochodzić z wielu różnych źródeł. Zawsze podczas kontaktu z tobą będziemy cię informować, z jakiego źródła pochodzą twoje dane do kontaktu. W naszym formularzu kontaktowym zbieramy następujące informacje na twój temat: imię i nazwisko, adres e-mail, nazwę firmy i numer telefonu. Dzięki temu możemy obsłużyć twoje zapytanie i przekazać ci ewentualnie wszelkie informacje zwrotne. Jeżeli chcesz dołączyć do naszej społeczności informatycznej lub medycznej, poprosimy cię o podanie imienia i nazwiska, numeru telefonu, adresu e-mail, specjalizacji lekarskiej lub stanowiska, a także kraju zamieszkania. W ten sposób nasz zespół będzie mógł skontaktować się z tobą i zweryfikować twoje dane jako członka naszego panelu. Zadamy ci kilka dodatkowych pytań, aby szczegółowo poznać twoją sytuację. Jeżeli zgłosisz się do pracy w naszym telefonicznym zespole badawczym, poprosimy cię o podanie tych samych informacji, a także poprosimy o adres, aby móc sprawdzić, czy łatwo będzie ci dotrzeć do pracy. Będziemy również chcieli wiedzieć, jakimi językami się posługujesz. Do przesłanego formularza możesz także dołączyć swoje CV, aby nasz zespół mógł się z nim zapoznać. Przy każdej rozmowie telefonicznej z nami zostaniesz poinformowany(-a), że nagrywamy wszystkie nasze rozmowy telefonicznie, aby mieć pewność, że nasi pracownicy traktują cię uczciwie, pracują w sposób profesjonalny i uprzejmy, a także że zapewniają poziom obsługi spełniający nasze standardy wewnętrzne oraz postanowienia odpowiednich Kodeksów postępowania. Zawsze przed rozpoczęciem rozmowy będziemy upewniali się, że wyrażasz na to zgodę, zaś nagrania nie będą udostępniane nikomu innemu niż osobom, które w agencji RONIN są odpowiedzialne za kontrolę jakości – chyba że istnieje odrębny powód, dla którego nagranie jest konieczne, np. do analizy, ale wówczas poprosimy cię o wyrażenie osobnej zgody na kontynuowanie rozmowy. Jeżeli z powodzeniem wypełnisz jedną z naszych ankiet, możliwe, że będziesz uprawniony(-a) do otrzymania wynagrodzenia motywacyjnego (które nazywamy także honorarium lub płatnością). Wartość wynagrodzenia będzie różna w zależności od długości, złożoności i tematu ankiety. Zawsze z góry uprzedzimy cię o wartości, walucie i metodzie płatności takiego wynagrodzenia. Wszystkie płatności motywacyjne dokonywane przez RONIN International podlegają szczegółowemu Regulaminowi dostępnemu pod adresem: . Wszystkie płatności motywacyjne za nasze ankiety obsługujemy sami, ale czasami rekrutujemy uczestników do udziału w ankietach podmiotów trzecich. Wówczas to podmiot trzeci może zarządzać wypłatą wynagrodzenia motywacyjnego. Poinformujemy cię o tym podczas kontaktu w sprawie udziału w jakiejkolwiek ankiecie. Abyś mógł/mogła otrzymać wynagrodzenie motywacyjne, będziemy potrzebowali twojego adresu e-mail, na który prześlemy ci voucher Amazon lub płatność w serwisie PayPal. O ile nie zgodziłeś(-aś) się wcześniej na wykorzystanie adresu e-mail w innych celach, posłuży on nam jedynie do przesłania ci płatności i zostanie usunięty po otrzymaniu przez nas potwierdzenia, że otrzymałeś(-aś) płatność od nas i nie zgłaszasz żadnych uwag. Kontaktując się z tobą, zawsze poinformujemy cię, kim jesteśmy, podamy ci nasze dane kontaktowe, a także nazwiska administratorów danych, którzy postanowili, w jaki sposób powinny być przetwarzane twoje dane. W większości przypadków to nasi klienci zlecają nam kontakt z tobą – albo jako osobą wskazaną konkretnie, albo jako specjalistą zaliczającym się do kategorii badanych respondentów. Oznacza to, że to oni są administratorem danych, tzn. bez nich nie doszłoby do przetwarzania danych. Zasada ta obowiązuje nawet wówczas, gdy współpracujesz z nami, a klient nie otrzyma nigdy żadnych twoich danych osobowych (w takim bowiem przypadku poprosilibyśmy cię o świadomą i szczegółową zgodę przed ich udostępnieniem). W zależności od okoliczności możemy pełnić rolę współadministratora danych. Ponieważ poprzez udział w naszych ankietach nawiązujesz z nami współpracę, naszym obowiązkiem na mocy prawa jest umożliwienie ci skorzystania z przysługujących ci praw. Poniżej znajdziesz wyjaśnienie, co to oznacza i jaki może mieć na ciebie wpływ. W badaniu rynkowym różne podmioty współpracują z sobą, tworząc „ ”. Na jego początku znajduje się , czyli firma, która decyduje, że chce zrealizować projekt badania rynkowego. Dalej znajduje się , która projektuje ankietę i informuje sponsora badania o jej wynikach. Następnym ogniwem jest , która realizuje ankietę przez Internet lub telefonicznie i rozmawia z respondentami z całego świata, by zebrać ich opinie i przemyślenia konieczne do sporządzenia raportów. Ponadto, niektóre mogą zostać zaangażowane do pomocy przy niektórych specjalistycznych elementach projektu, które bywają bardzo różne przy poszczególnych badaniach. Zgodnie z obowiązującymi przepisami o ochronie danych administratorem danych jest podmiot, który określa cel („dlaczego”) i sposób („jak”) przetwarzania danych. Z drugiej strony podmiot przetwarzający dane działa na podstawie szczegółowych instrukcji administratora danych i przechowuje twoje dane przez okres niezbędny do wykonania pracy zleconej mu przez administratora danych. W projekcie badań rynkowych często występuje więcej niż jeden administrator danych; może on także obejmować wsparcie wielu podmiotów przetwarzających dane. Wszystkie te podmioty są zobowiązane na mocy prawa do ochrony twojej prywatności i realizacji twoich uprawnień na mocy RODO. Możesz w dowolnym momencie do posiadanych przez nas twoich danych osobowych. Kiedy się z nami skontaktujesz, będziemy musieli ustalić, czy jesteśmy administratorem twoich danych osobowych. Jeżeli okaże się, że nim nie jesteśmy, poprosimy cię o skontaktowanie się bezpośrednio z administratorem danych albo zapytamy cię, czy możemy skontaktować się z nim w twoim imieniu. Jeżeli okaże się, że jesteśmy administratorem danych, będziesz mógł/mogła uzyskać dostęp do swoich danych osobowych, poprawiać je, zmieniać lub usuwać, z wyjątkiem następujących okoliczności: Na podstawie twojej zgody udzielonej nam na przetwarzanie danych masz także , co oznacza, że możesz zażądać otrzymania danych osobowych, które nam przekazałeś(-aś), w formacie łatwym do odczytania umożliwiającym ich wykorzystanie przez inne podmioty, jeżeli będziesz chciał(a) udostępnić swoje dane innemu administratorowi danych. Możesz także zwrócić się do nas o , które posiadamy na twój temat. Niepoprawne informacje mogą prowadzić do frustracji lub mylącej komunikacji, dlatego zależy nam na tym, by posiadane przez nas dane na twój temat były możliwie jak najbardziej dokładne. Ciężko pracujemy, aby znajdujące się pod naszą kontrolą dane były dokładne, kompletne, aktualne i adekwatne, na podstawie najnowszych udostępnionych nam informacji. Liczymy, że pomożesz nam zachować dokładność i aktualność swoich danych osobowych poprzez udzielanie szczerych odpowiedzi na nasze pytania. Przysługuje ci także , nazywane także „prawem do bycia zapomnianym”. Jeżeli wyraziłeś(-aś) zgodę na posiadanie lub przetwarzanie przez nas twoich danych, masz prawo do usunięcia wszelkich twoich danych, które posiadamy, jeżeli zechcesz wycofać swoją zgodę. Ponieważ często kontaktujemy się z tobą w imieniu innych przedsiębiorstw, które mogły nam udostępnić twoje dane do kontaktu, czasem będziemy musieli skontaktować się z przedsiębiorstwem, które przekazało nam twoje dane, i poinformować je o twojej decyzji o wycofaniu zgody. Istnieją pewne ograniczenia dotyczące skutków prawa do usunięcia danych: jeżeli usuniemy wszystkie twoje dane, możemy skontaktować się z tobą ponownie w sposób losowy, ponieważ badania rynkowe często wymagają skontaktowania się z reprezentatywną próbą populacji; nie oznacza to, że zachowaliśmy twoje dane, ale że pojawiły się one przy losowym doborze próby. Możesz również skorzystać z przysługującego ci przetwarzania twoich danych osobowych. Prawo do ograniczenia przetwarzania oznacza, że nie będziemy dłużej przetwarzać twoich danych w sposób inny niż przechowywanie twoich danych wyłącznie w celu zapewnienia, że nie będziemy dokonywać na nich żadnego przetwarzania; to znaczy, że nie będziemy wykonywać żadnych innych czynności na twoich danych. Jest to często najlepszy sposób, aby uniknąć ponownego kontaktu z nami, ponieważ dzięki temu możemy zachować wystarczającą ilość informacji, aby mieć pewność, że twoje dane kontaktowe zostaną wykluczone ze wszelkich przyszłych projektów. Jak już wspomniano, możemy czasem udostępniać twoje dane osobowe niezależnym dostawcom na potrzeby kontroli jakości. Ponieważ podstawą prawną tej czynności jest dla nas nasz uzasadniony interes, masz wobec takiego przetwarzania. Wszyscy zatrudniani przez nas dostawcy będą postępowali zgodnie z przepisami o ochronie danych i wyraźnie poinformują cię przy pierwszym kontakcie, że możesz wyrazić sprzeciw wobec takiego przetwarzania w dowolnym czasie – twój sprzeciw zostanie nam przekazany i zrealizowany. Jeżeli chcesz skorzystać z któregokolwiek z powyższych praw, skontaktuj się z nami e-mailem lub pocztą tradycyjną pod adresem podanym w sekcji „Kontakt”. Nasze zespoły dołożą wszelkich starań, by zrealizować twoje żądania w ciągu maksymalnie 30 dni od ich otrzymania. Jeżeli będziemy potrzebowali więcej czasu, poinformujemy cię o tym w tym terminie. Możemy być zmuszeni skontaktować się najpierw z tobą, aby uzyskać dodatkowe informacje w celu potwierdzenia twojej tożsamości, abyśmy nie spełniali żądań zgłoszonych złośliwie lub oszukańczo. Informacje te będą przechowywane wyłącznie w celu weryfikacji autentyczności twojego żądania, po czym zostaną zniszczone. Nie będą one wykorzystywane w żadnym innym celu. Jeżeli twoje żądanie będzie miało wpływ na inne osoby, których dane dotyczą, możemy podjąć dodatkowe kroki weryfikacyjne, ale zostaną ci one przekazane na piśmie. Jeżeli nie będziemy mogli zupełnie spełnić twojego żądania, skontaktujemy się z tobą pisemnie, by wyjaśnić powody takiej odmowy. Jeżeli żądanie zostanie uznane za nieracjonalne lub przesadne, możemy poprosić cię o uiszczenie niewielkiej opłaty, zanim prześlemy ci kopię danych – opłata ta będzie miała rozsądną wysokość. Jeżeli wcześniej wyraziłeś(-aś) zgodę na przetwarzanie przez nas swoich danych osobowych, możesz wycofać tę zgodę w dowolnym momencie. Można to zrobić na dwa sposoby: Podczas udziału w naszych badaniach możesz być pytany(-a) o zdanie, a także o dane demograficzne, takie jak wiek czy skład gospodarstwa domowego. Nie masz obowiązku udzielenia odpowiedzi na żadne z zadanych ci pytań i możesz w dowolnym momencie przerwać udział w badaniu. Jeżeli dołączysz do panelu badawczego RONIN, możesz opuścić go w dowolnym momencie poprzez wykonanie instrukcji rezygnacji, które znajdziesz w każdym przesyłanym do ciebie e-mailu. Przy opracowywaniu raportów lub przekazywaniu wyników przeprowadzonych przez nas ankiet twoje odpowiedzi umieszczamy na liście wszystkich uczestników i przekazujemy je klientowi w pliku, który uniemożliwia ustalenie twojej tożsamości. Następnie nasz klient może wykorzystać te dane do przekazania wyników badania jego sponsorowi. Nigdy nie będziemy przekazywać twoich indywidualnych odpowiedzi na pytania ankietowe ani nie będziemy ich komunikować w sposób umożliwiający ustalenie twojej tożsamości w pliku – z kilkoma wyjątkami. Możemy ujawniać twoje dane i odpowiedzi ankietowe podmiotom trzecim w następujących sytuacjach: Twoje odpowiedzi ankietowe mogą być gromadzone, przechowywane lub przetwarzane przez nasze spółki stowarzyszone lub niezwiązanych z nami dostawców, zarówno w UE, jak i poza nią. Podmioty te są zobowiązane umownie do zachowania poufności wszystkich gromadzonych i ujawnianych nam informacji oraz informacji gromadzonych i ujawnianych im przez nas, a także do zapewnienia im ochrony zgodnej ze standardami i praktykami równoważnymi do naszych, bez względu na to, gdzie znajduje się siedziba takiego podmiotu. Patrz „Przekazywanie danych za granicę”. Informujemy i szkolimy naszych pracowników na temat naszych zasad polityki i procedur dotyczących poufności, bezpieczeństwa i prywatności, a także podkreślamy znaczenie ich przestrzegania. Nasze procedury bezpieczeństwa są zgodne z ogólnie przyjętymi standardami komercyjnymi stosowanymi do ochrony danych osobowych i są regularnie poddawane przeglądowi dla zapewnienia ich utrzymania. Możemy przekazywać dane osobowe spółkom stowarzyszonym lub niezależnym dostawcom w celach związanych z badaniami, takich jak przetwarzanie danych. Od tych spółek wymagamy zabezpieczenia wszelkich danych osobowych w sposób zgodny ze stosowanymi przez nas środkami oraz zgodnie z przepisami prawa. Przestrzegamy ogólnie przyjętych standardów branżowych związanych z ochroną przekazywanych nam danych osobowych, zarówno podczas przekazywania danych i po ich otrzymaniu. Dotyczy to między innymi szyfrowania, ochrony za pomocą hasła, bezpiecznego przesyłania plików oraz innych metod, takich jak ograniczenie liczby użytkowników, którzy mają dostęp do twoich danych w danym momencie – metody te poddajemy regularnie przeglądowi. Czasem będziemy potrzebowali przekazać twoje dane poza terytorium Europejskiego Obszaru Gospodarczego („EOG”), aby zapewnić realizację naszych usług ze względu na wsparcie dostawców lub dlatego, że nasi klienci mają siedzibę poza EOG. W takiej sytuacji poinformujemy cię o tym z góry przed przetwarzaniem twoich danych i uzyskamy twoją wyraźną zgodę na dokonanie tej czynności, a wszelkie przekazywanie danych będzie się odbywało w bezpieczny sposób. Dane będą wykorzystywane w taki sam sposób, w jaki zostałyby wykorzystane w EOG, z zachowaniem takiej samej dbałości o twoje prawa i twoją prywatność. Zostanie to zagwarantowane za pomocą co najmniej jednej spośród poniższych metod: Zawsze będziemy zatrzymywać wyłącznie te dane, które są nam potrzebne, i jedynie przez okres, przez jaki są nam one potrzebne. Regularnie dokonujemy przeglądu posiadanych przez nas danych. Jeżeli uznamy, że cel, w którym zostały zgromadzone, nie jest już aktualny – usuwamy je. Staramy się także gromadzić niezbędne nam dane. Konkretne przedziały czasowe są różne, ale jeżeli nie mamy potrzeby biznesowej lub prawnej, by przechowywać dane, usuwamy je w bezpieczny sposób albo dokonujemy ich anonimizacji, aby nikt nie mógł ich powiązać z tobą. Na przykład: Nasze zobowiązanie wobec ciebie oraz jakość naszej pracy są zagwarantowane przez nasze członkostwo w następujących stowarzyszeniach branżowych i certyfikacji zgodności z normami ISO. Dodatkowe informacje na temat powyższych przepisów, kodeksów i wytycznych można znaleźć w Internecie. Mamy nadzieję, że jesteś zadowolony(-a) z treści i charakteru naszej komunikacji z tobą. Jeśli jednak nie chcesz otrzymywać e-maili od firmy RONIN, kliknij link „Zrezygnuj z subskrypcji” znajdujący się na końcu naszych e-maili. Powołaliśmy inspektora ochrony danych, do którego należy kierować wszelkie pytania dotyczące niniejszej Polityki, twoich danych osobowych oraz sposobu, w jaki je wykorzystujemy. IOD jest także odpowiedzialny za kontakty z wszelkimi organizacjami i organami nadzoru, które mogą mieć pytania dotyczące twoich danych i sposobu, w jaki je wykorzystujemy. W razie jakichkolwiek pytań, w tym także dotyczących niniejszej Polityki, napisz e-mail do naszego IOD na adres: lub prześlij pismo na adres: Do wiadomości: Data Protection Officer (Inspektor ochrony danych) Harling House, 4th floor 47-51 Great Suffolk Street SE1 0BS, London, UK (Wielka Brytania) Zawsze będziemy dokładać wszelkich starań, by rozstrzygać wszelkie zgłaszane nam skargi i reklamacje dotyczące danych osobowych lub prywatności. Jeśli jednak masz powody, by uznać, że nie potraktowaliśmy cię uczciwie, a nasza odpowiedź nie była dla ciebie zadowalająca, możesz złożyć skargę w Urzędzie ds. Danych Osobowych (Information Commissioner’s Office, ICO), który jest brytyjskim urzędem ochrony danych i organem nadzorczym w Wielkiej Brytanii, pod numerem telefonu: 0303 123 1113 lub na stronie: . Jeżeli nie mieszkasz w Wielkiej Brytanii, możesz złożyć skargę do miejscowego urzędu ochrony danych. Wykaz tych instytucji znajduje się (ostatni dostęp: 9 maja 2018 r.). Zastrzegamy sobie prawo do każdorazowej zmiany niniejszej Polityki. Jeżeli zmienimy Politykę w sposób, który negatywnie wpływa na metody wykorzystania przez nas twoich danych osobowych, umieścimy na naszej stronie internetowej zawiadomienie informujące o takiej zmianie. Zmiany będą obowiązywały od momentu wprowadzenia zmiany na naszej stronie internetowej.
li|aby zaprosić cię do udziału w badaniu rynkowym lub badaniu zadowolenia klientów, aby przeprowadzić wywiad telefoniczny w ramach badania rynkowego, aby zweryfikować odpowiedzi podane przez ciebie niedawno w badaniu rynkowym, aby zweryfikować twoją rejestrację w naszym panelu, jeżeli należysz już do naszego panelu – aby zaktualizować naszą dokumentację i upewnić się, że jest dokładna. Jeżeli kontaktujemy się z tobą za pośrednictwem poczty e-mail, oznacza to, że mieliśmy już wcześniej kontakt, a ty wyraziłeś(-aś) zainteresowanie udziałem w dalszych badaniach i badaniach podobnego rodzaju. Wówczas także podałeś(-aś) nam w tym celu swój adres e-mail. Możemy także kontaktować się z tobą w imieniu naszego klienta. Jeżeli klient dostarczył ci produkty lub usługi, mógł zwrócić się do nas jako niezależnej agencji badawczej o skontaktowanie się z tobą i uzyskanie odpowiedzi, na ile jesteś zadowolony(-a) ze współpracy z nim. Czasami także pracodawcy proszą nas o przeprowadzenie wewnętrznych badań wśród pracowników, aby poznać poziom ich zadowolenia. W polityce prywatności naszego klienta znajduje się zapis, że może on czasem udostępniać twoje dane i współpracować z firmami takimi jak nasza w celu prowadzenia badań rynkowych. Jeżeli kontaktujemy się z tobą telefonicznie, możliwe są wyżej opisane sytuacje, ale także możliwe jest, że znaleźliśmy twój numer telefonu w publicznie dostępnych bazach danych, ponieważ uważamy, że spełniasz kryteria naszych badań. Proces ten nazywany jest „analizą danych wtórnych” i pomaga nam kontaktować się telefonicznie z kandydatami do badań na podstawie ich kraju zamieszkania, zajmowanego stanowiska lub branży. Czasami współpracujemy także z dostawcami zewnętrznymi, którzy tworzą listy informacji dostępnych publicznie i pomagają nam skontaktować się z odpowiednimi osobami.Twój numer telefonu mógł także pojawić się w ramach procedury „losowego wybierania numerów” – wejdź na stronę: , aby dowiedzieć się więcej! Czasami przesyłamy dokumenty dotyczące naszej działalności do twojego miejsca pracy, aby umożliwić ci skontaktowanie się z nami i zgłoszenie swojego zainteresowania. Posty od nas możesz także napotkać w serwisach społecznościowych. Jeżeli masz konto w serwisie LinkedIn, być może byłeś(-aś) odbiorcą jednej z naszych kampanii. W takiej sytuacji poprosimy cię o pewne dane na twój temat, a następnie skontaktujemy się z tobą bezpośrednio, by potwierdzić, że spełniasz kryteria określonego badania. jeżeli koszt takiej czynności byłby nieproporcjonalny i nieracjonalny; lub jeżeli nie moglibyśmy udostępnić twoich danych bez udostępnienia danych innych osób lub poufnych danych handlowych agencji RONIN lub naszych klientów. Jeżeli chcesz dokonać tego telefonicznie podczas ankiety, poinformuj o tym naszych ankieterów telefonicznych, a my natychmiast się tym zajmiemy. Zakończymy rozmowę i zarejestrujemy wycofanie twojej zgody dotyczące tej ankiety. Napisz do nas na adres: , podając pełny numer zaproszenia elektronicznego i oświadczając, że nie wyrażasz już zgody na udział w tym badaniu. Możesz także zakończyć swój udział w dowolnym momencie poprzez zamknięcie ankiety. Jeżeli nie chcesz, abyśmy dalej przetwarzali twoje dane w jakimkolwiek celu, w tym również do wysyłania ci zaproszeń do udziału w ankietach w przyszłości, napisz do nas e-mail na adres: , aby nas o tym poinformować. Zażądasz lub wyrazisz zgodę na udostępnienie informacji umożliwiających ustalenie twojej tożsamości oraz swoich szczegółowych odpowiedzi podmiotom trzecim w określonym celu; Przekazujemy twoje odpowiedzi podmiotowi trzeciemu, który jest zobowiązany umownie do zachowania poufności ujawnionych mu informacji i do wykorzystania ich wyłącznie w celach badawczych; może to mieć na celu zapewnienie, że podmiot ten nie skontaktuje się z tobą ponownie w sprawie udziału w badaniu, w którym już wziąłeś/wzięłaś udział, albo na potrzeby kontroli jakości; W rzadkich, ale możliwych, sytuacjach, gdy informacje te podlegają ujawnieniu zgodnie z wymaganiami wymiaru sprawiedliwości, prawa lub urzędów nadzoru. Przekazywanie będzie odbywało się do kraju posiadającego przepisy o ochronie danych, które zostały uznane przez Komisję Europejską za zapewniające ochronę adekwatną do standardów EOG; Zawrzemy z odbiorcą danych umowę zobowiązującą go do ochrony twoich danych zgodnie ze standardami obowiązującymi w EOG. Możemy przechowywać twoje dane przez okres dłuższy niż zwykle w przypadku, gdy uzyskałeś(-aś) wynagrodzenie za udział w badaniu, ale nie wypłaciłeś(-aś) go jeszcze za pośrednictwem naszej strony. Jeżeli jesteś pracownikiem służby zdrowia, możemy być zobowiązani do przechowywania twoich zgłoszeń o działaniach niepożądanych u pacjentów, dopóki nie zostaniemy poinformowani, że zostały one odpowiednio skontrolowane. Partnerzy firmowi Członkowie korporacyjni Członkowie stowarzyszeni Członkowie Zarejestrowani w Urzędzie ds. Danych Osobowych (Information Commissioner’s Office, ) (system zarządzania jakością dla doskonałości operacyjnej)
st|Ostatnia zmiana Data wejścia w życie Realizujemy wyłącznie projekty dotyczące badań rynkowych. Kontakt e-mailem Kontakt telefoniczny Inne metody Na naszej stronie internetowej Telefonicznie zażądać dostępu prawo do przenoszenia danych sprostowanie zapisów prawo do usunięcia danych prawa do ograniczenia prawo do wyrażenia sprzeciwu Telefonicznie Przez Internet E-mailem
h1|POLITYKA PRYWATNOŚCI
h2|1. 2. 3. 4. 5. 6. 7. 8. 9. a. b. c. d. e. f. g. 10. 11. 12. 13. Przekazywanie danych za granicę 14. Zatrzymywanie danych 15. 16. 17. 18. Contact Us
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin Polski czerwiec Nasza praca Czym są badania rynkowe? Nasi klienci Dla kogo pracujemy? Dlaczego kontaktujemy się z tobą Otrzymałeś(-aś) od nas wiadomość. Metody kontaktu z tobą oraz pochodzenie twoich danych do kontaktu W jaki sposób się z tobą kontaktujemy Gromadzone dane Jakie informacje zbieramy od ciebie? Płatności motywacyjne Zarabiaj na udziale w cennych badaniach Nasza rola w przetwarzaniu twoich danych Kto odpowiada za twoje dane? Administratorzy danych i podmiot przetwarzający Kto odpowiada za twoje dane? Wykonywanie twoich uprawnień na mocy RODO Powiązania danych na twoich warunkach Prawo dostępu do danych Prawo do przenoszenia danych Prawo do sprostowania danych Prawo do usunięcia danych Prawo do ograniczenia przetwarzania Prawo do wyrażenia sprzeciwu Terminy i weryfikacja tożsamości Wycofanie zgody i zatrzymywanie informacji Brak zobowiązań dotyczących badań [email protected] [email protected] Poufność danych osobowych i udzielonych odpowiedzi na pytania Ochrona twojej tożsamości Bezpieczeństwo danych osobowych Ochrona twoich danych Standardy jakości Doskonałość biznesowa w praktyce Certyfikat Jak zrezygnować z otrzymywania kolejnych e-maili Dostajesz zbyt wiele e-maili? Kontakt Masz pytania? [email protected] tutaj Zmiany Polityki [email protected] Linkedin
em|sponsor badania agencja badawcza agencja terenowa inne podmioty zewnętrzne Ochrona twoich danych w EOG i za granicą Usuwamy niepotrzebne nam dane wyłącznie
pa|30 September 2020 We were delighted and incredibly proud of our teams’ hard work in winning not one, but two MRS Operations Awards in September, ' and '. We were also highly commended in ‘ ’. We are immensely grateful to our clients, who have continued to trust us with ambitious work that allowed us to showcase our skills, knowledge, and determination. Driven by their insight needs, we delivered on some of our biggest projects to date to scoop these Awards. Here is what the judges had to say about our ' entry: “ ” As we continue to grow from strength to strength in the coming months, we look forward to supporting our clients’ ongoing insights needs. Well done to all Winners and Finalists! To read the full feedback, please visit:
st|'Best Data Collection – Telephone 'Best Training & Development Operational Excellence 'Best Data Collection – Telephone
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em|RONIN International demonstrated great expertise in successfully delivering this complex and high-profile global study comprising 1000 interviews across 71 countries in 20 different languages. RONIN utilised highly effective multi-mode recruitment and desk research techniques to access the hard to reach audiences required and implemented bespoke project training to equip the multi-lingual team with all the necessary tools to maximise response rates and deliver quality data for their client. The (…) end client team highlighted the success of the approach and the rigorous and credible expert views obtained.
pa|The Fat Media Group comprises of two leading businesses in the marketing sector. Our full service digital agency: Our market research and data collection agency:
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pa|: 12. Juni 2019 : 25. Mai 2018 RONIN International ist ein unabhängiges Marktforschungsunternehmen mit Sitz in London, Vereinigtes Königreich. Wir nehmen die Privatsphäre aller Nutzer unserer Website und Marktforschungsteilnehmer sehr ernst. Um Sie darüber zu informieren, welche Grundsätze wir bei der Nutzung Ihrer personenbezogenen Daten beachten, und um Ihnen zu erklären, wer wir sind und wie wir arbeiten, haben wir diese Datenschutzrichtlinie erstellt. Diese Richtlinie gilt für die Daten, die über die Website RONIN International erfasst werden, und die Daten, die wir für bzw. über Marktforschungsstudien online und telefonisch für Sie erfassen und besitzen – entweder als einmaliger Forschungsteilnehmer oder als ein Mitglied unserer Panels. Um es für Sie so einfach wie möglich zu machen, enthält diese Richtlinie Links zu weiterführenden Quellen, mit deren Hilfe Sie genau erfahren können, wie sich unsere Richtlinie auf Sie auswirkt. Diese Richtlinie deckt diese externen Quellen nicht ab. Wir haben diese Links lediglich für Informations- und Belegzwecke aufgenommen. Wenn Sie Websites Dritter besuchen, unterliegen Sie damit automatisch deren Datenschutzrichtlinien. Beachten Sie bitte die jeweiligen Datenschutzrichtlinien, um zu verstehen, wie mit Ihren Daten umgegangen wird. Von unserem Firmensitz im Vereinigten Königreich aus führen wir telefonisch und online überall auf der Welt Marktforschungsstudien durch, um die Bedürfnissen unserer Kunden und deren Kunden zu erfüllen. Diese wollen Sie als aktuellen oder potenziellen Kunden (oder als Person, die repräsentativ für ihre potenziellen Kunden ist), den Markt, in dem Sie leben und arbeiten, und die Produkte und Dienstleistungen, die Sie nutzen, besser verstehen – das ist Marktforschung. Unsere Forschung wird im Auftrag verschiedener Kunden durchgeführt. Dazu zählen kleine Unternehmen, die Produkte und Dienstleistungen entwickeln, die Ihren Bedürfnissen besser gerecht werden, Forschungseinrichtungen, die von Herstellern pharmazeutischer Produkte, die den Erfolg Ihrer Mittel nachvollziehen müssen, beauftragt werden, und staatliche Stellen, die Wege zur Gestaltung zukünftiger politischer Regelwerke erkunden – und alles, was sich dazwischen befindet. Unter Umständen führen wir auch Studien für andere Träger, wie zum Beispiel Beratungsfirmen und Firmeninhaber, durch. Ihre Teilnahme an unseren Studien wird nie dazu führen, dass Sie Vertriebs- oder Werbemitteilungen von uns, unseren Kunden oder anderen mit uns in Beziehung stehenden Dritten erhalten. Marktforschung spielt eine wichtige Rolle, dank der Unternehmen florieren und bessere Dienstleistungen anbieten können. Und wenn es um Marktforschung im Bereich Gesundheitspflege geht, unterstützen wir die Arbeit von Arzneimittelüberwachungsstellen weltweit, indem wir über Vorkommnisse von Nebenwirkungen bei Patienten berichten. Wir stellen uns in sämtlichen Mitteilungen, die Sie von uns erhalten, zum Beispiel E-Mail-Einladungen oder Telefonanrufe, deutlich vor und erklären Ihnen den/die Zweck(e) unserer Kontaktaufnahme. In der Regel werden wir uns mit Ihnen aus einem der folgenden Gründe in Verbindung setzen: Gelegentlich werden wir Sie auch zu anderen Zwecken kontaktieren; in einem solchen Fall haben wir Sie aber zuvor um Ihre Zustimmung gebeten, bevor wir uns erneut an Sie wenden. Wenn wir Sie aus einem anderen Grund kontaktieren, stellen wir immer sicher, dass der Zweck unserer Kontaktaufnahme mit Ihrer zuvor erklärten Zustimmung im Einklang steht. In nahezu allen Fällen werden wir Ihre Daten nur auf der Grundlage Ihrer Einverständniserklärung verarbeiten. Die einzige Ausnahme hierzu ergibt sich, wenn wir Ihre Kontaktdaten an sorgfältig ausgewählte Dritte weitergeben, die wir mit einer Validierung Ihrer Daten beauftragen. Zum Beispiel lassen wir uns bestätigen, dass Sie an einer kürzlich durchgeführten Umfrage teilgenommen haben, so stellen wir sicher, dass wir unsere strengen Qualitätsanforderungen erfüllen, es wäre aber nicht zweckmäßig, dafür Ihre Zustimmung einzuholen. Hierbei handelt es sich für ein Unternehmen wie unseres um ein berechtigtes Interesse, aber wir werden dies immer nur in Übereinstimmung mit dieser Richtlinie machen und nur, nachdem wir sorgfältig abgewogen haben, welche Auswirkungen sich dadurch auf Ihre Privatsphäre ergeben. Wenn die Bewertung nicht zufriedenstellend ist, werden wir von der Weitergabe absehen. Die Kontaktdaten, die wir von Ihnen haben, stammen aus unterschiedlichen Quellen. Wenn Sie mit uns sprechen, werden wir Sie immer darüber informieren, aus welcher Quelle Ihre Kontaktdaten stammen. Über das Kontaktformular auf unserer Website erfassen wir die folgenden Daten von Ihnen: ein Name, E-Mail-Adresse, der Name Ihrer Firma und eine Telefonnummer. Mithilfe dieser Angaben können wir Ihre Anfrage beantworten und gegebenenfalls Rückmeldungen geben. Wenn Sie unseren IT- oder Gesundheitspflege-Communities beitreten wollen, fragen wir Sie nach Ihrem vollständigen Namen, Ihrer Telefonnummer und E-Mail-Adresse, Ihrem medizinischen Fachgebiet oder Ihrer Stellenbezeichnung und dem Land Ihres Wohnorts. Das machen wir, damit unser Team mit Ihnen in Kontakt treten und Ihre Daten als ein Mitglied unseres Panels validieren kann. Wir stellen Ihnen einige weitere Fragen, um mehr über Ihre spezifischen Umstände zu erfahren. Wenn Sie sich als Mitglied unserer Telefonbefragungsteams bewerben, werden wir dieselben Daten von Ihnen erfragen. Zusätzlich werden wir Sie in diesem Fall nach Ihrer Adresse fragen, damit wir überprüfen können, ob es für Sie einfach sein wird, für uns zu arbeiten und selbstverständlich müssen wir wissen, welche Sprachen Sie sprechen. Sie können uns auch gemeinsam mit Ihrer Bewerbung einen Lebenslauf senden, damit unser Team diesen überprüfen kann. Wie wir Ihnen bei jedem Telefongespräch mitteilen, zeichnen wir alle unsere Anrufe auf. So können wir sicherstellen, dass unsere Teams Sie korrekt behandeln, professionell und zuvorkommend arbeiten und Dienstleistungen erbringen, die unseren internen Standards sowie den Vorgaben der einschlägigen Verhaltenskodizes genügen. Wir werden Sie immer fragen, ob Sie damit einverstanden sind, bevor wir mit dem Telefonat fortfahren. Diese Aufzeichnungen werden nie an andere weitergegeben, außer an Personen, die bei RONIN eine Funktion mit Verantwortung für Qualitätskontrolle ausüben – es sei denn im Fall, dass diese Aufzeichnungen aus einem anderen besonderen Grund benötigt werden, wie etwa zu Analysezwecken. In einem solchen Fall werden wir Sie separat um Ihre entsprechende Zustimmung bitten, bevor wir das Telefongespräch fortführen. Nach einer erfolgreichen Teilnahme an einer unserer Umfragen haben Sie eventuell Anspruch auf eine Prämie (auch als Honorar oder Zahlung bezeichnet). Die Höhe dieser Prämie variiert je nach Länge, Komplexität und Thema der Befragung. Die Höhe, Währung und Auszahlungsweise der Prämie teilen wir Ihnen stets im Voraus mit. Alle Prämienzahlungen von RONIN International unterliegen bestimmten Allgemeinen Bedingungen. Diese finden Sie auf: . Wir bearbeiten alle Prämienzahlungen für unsere Umfragen eigenständig, aber gelegentlich rekrutieren wir auch Personen für die Teilnahme an Umfragen Dritter. Sollte dies der Fall sein, wird die Prämie von dem jeweiligen Dritten verwaltet. Wir werden Sie deutlich darauf hinweisen, wenn wir Sie in Bezug auf die Teilnahme an einer Befragung kontaktieren. Damit Sie Ihre Prämie erhalten können, benötigen wir Ihre E-Mail-Adresse, damit wir Ihnen einen Amazon-Gutschein oder eine PayPal-Zahlung senden können. Sofern Sie nicht an anderer Stelle der Nutzung Ihrer E-Mail-Adresse für andere Zwecke zugestimmt haben, wird Ihre E-Mail-Adresse ausschließlich dazu verwendet, Ihnen diese Zahlung zu senden, und wird gelöscht, nachdem wir eine Bestätigung erhalten haben, dass die Zahlung erfolgreich und zu Ihrer Zufriedenheit ausgeführt wurde. Wenn wir mit Ihnen in Kontakt treten, werden wir Ihnen immer sagen, wer wir sind. Zugleich teilen wir Ihnen immer unsere Kontaktdaten mit und nennen den/die Namen der verantwortlichen Stelle(n), die entschieden hat/haben, wie Ihre Daten verarbeitet werden sollen. Meistens werden wir von unseren Kunden damit beauftragt, mit Ihnen in Kontakt zu treten, entweder als benannte Person oder als Fachkraft innerhalb der Kategorie der Befragten, die Gegenstand der Untersuchung sind. Das bedeutet, dass unsere Kunden die verantwortlichen Stellen sind, d. h. ohne sie würde keine Datenverarbeitung stattfinden. Dies gilt selbst dann, wenn Sie mit uns in Beziehung stehen. In keinem Fall werden unsere Kunden irgendwelche Ihrer personenbezogenen Daten erhalten (wäre dies der Fall, würden wir Sie um Ihre spezifische Einwilligung bitten). Je nach den konkreten Umständen, tragen wir möglicherweise die geteilte Verantwortung für die Datenverarbeitung. Da Sie eine Beziehung mit uns aufnehmen, wenn Sie an unseren Befragungen teilnehmen, haben wir eine gesetzliche Verpflichtung, Ihnen gewisse Rechte einzuräumen, sollten Sie sich dazu entscheiden, diese auszuüben. Lesen Sie bitte weiter, um zu erfahren, was das bedeutet und wie es sich auf Sie auswirken kann. In einer Marktforschungsstudie kommen verschiedene Parteien zusammen und bilden die „ “. Es beginnt mit dem , dem Unternehmen, das entscheidet, das ein Marktforschungsprojekt durchgeführt werden soll. Danach kommt das beauftragte Marktforschungs , das die Umfrage entwickelt und dem Studienträger über die Ergebnisse berichtet. Anschließend kommt das , das die Befragung online oder per Telefon durchführt und mit den Teilnehmern überall auf der Welt spricht, um die für das Schreiben der Berichte benötigten Meinungen und Erkenntnisse zu erheben. Darüber hinaus können auch noch einige involviert sein, die Unterstützung bei speziellen Projektelementen leisten. Diese können von Projekt zu Projekt stark variieren. Im Sinne der geltenden Datenschutzgesetzgebung ist eine verantwortliche Stelle die Funktionseinheit, die den Zweck, für den („warum“) sowie die Art und Weise („wie“) die Daten verarbeitet werden, festlegt. Ein Auftragsdatenverarbeiter wird demgegenüber konkreten Anweisungen der verantwortlichen Stelle entsprechend handeln und Ihre Daten so lange speichern, wie es für die Fertigstellung der von der verantwortlichen Stelle angefragten Arbeit erforderlich ist. Bei Marktforschungsprojekten gibt es oft mehr als eine verantwortliche Stelle und manchmal ist auch mehr als ein Auftragsdatenverarbeiter beteiligt. Alle diese Parteien sind gesetzlich verpflichtet, Ihre Privatsphäre zu schützen und Ihnen die durch die DSGVO festgelegten Rechte einzuräumen. Sie können jederzeit auf die personenbezogenen Daten , die wir über Sie speichern. Wenn Sie diesbezüglich mit uns in Kontakt treten, müssen wir zunächst feststellen, ob wir die verantwortliche Stelle für Ihre personenbezogenen Daten sind. Falls wir nicht die verantwortliche Stelle sind, werden wir Sie bitten, sich direkt an die verantwortliche Stelle zu wenden oder Sie fragen, ob wir in Ihrem Namen mit der verantwortlichen Stelle in Kontakt treten sollen. Wenn wir die verantwortliche Stelle sind, können Sie auf Ihre Daten zugreifen und diese korrigieren, ergänzen oder löschen, mit Ausnahme der folgenden Umstände: Auf der Grundlage Ihrer Zustimmung zur Verarbeitung Ihrer personenbezogenen Daten durch uns haben Sie auch das . Das bedeutet, dass Sie beantragen können, die uns von Ihnen zur Verfügung gestellten Daten in einem Format zu erhalten, das einfach zu lesen ist und von anderen weiterverwendet werden kann, wenn Sie die Daten an eine andere verantwortliche Stelle weitergeben wollen. Sie können auch uns bitten, die , die wir über Sie gespeichert haben, . Ungenaue Informationen können Frustration oder irreführende Kommunikation zur Folge haben. Wir sind verpflichtet, sicherzustellen, dass die Informationen, die wir über Sie gespeichert haben, so genau wie möglich sind. Wir arbeiten hart daran, personenbezogene Daten unter unserer Kontrolle auf der Grundlage der neuesten, uns zur Verfügung stehenden Informationen, genau, vollständig, aktuell und relevant zu halten. Um Ihre personenbezogenen Daten exakt und aktuell zu halten, benötigen wir Ihre Unterstützung, indem Sie unsere Fragen ehrlich beantworten. Sie haben auch ein , auch bekannt als „Recht, vergessen zu werden“. Wenn Sie zugestimmt haben, dass wir Ihre Daten speichern oder verarbeiten dürfen, steht Ihnen auch das Recht zu, Daten, die wir über Sie gespeichert haben, löschen zu lassen, wenn Sie Ihre Zustimmung widerrufen wollen. Da wir Sie oft im Auftrag anderer Unternehmen kontaktieren, die Ihre Kontaktdaten an uns weitergegeben haben, müssen wir bisweilen in Rücksprache mit dem Unternehmen treten, das uns Ihre Daten weitergegeben hat und dieses Unternehmen über Ihre Entscheidung, Ihre Zustimmung zu widerrufen, informieren. Es gibt Einschränkungen bezüglich dessen, was das Recht auf Löschung erreichen kann: wenn wir alle Ihre Daten löschen, treten wir eventuell zukünftig erneut per Zufall wieder mit Ihnen in Kontakt, da Marktforschung oft mit einer repräsentativen Stichprobe aus der Bevölkerung in Kontakt treten muss. Das bedeutet nicht, dass wir Ihre Daten behalten haben, sondern dass sie per Zufallsauswahl ausgewählt wurden. Des Weiteren steht es Ihnen frei, Ihr der Verarbeitung Ihrer personenbezogenen Daten auszuüben. Das Recht auf Einschränkung bedeutet, dass wir keine weitere Verarbeitung Ihrer Daten vornehmen, mit Ausnahme der Speicherung Ihrer Daten für den alleinigen Zweck, um sicherzustellen, dass wir keine weitere Datenverarbeitung mehr durchführen; hiervon abgesehen würden wir Ihre Daten zu nichts Anderem nutzen. Dies ist oft die beste Möglichkeit, jegliche weitere Kontaktaufnahme durch uns zu verhindern, da wir so gerade so viele Informationen behalten können, die nötig sind um sicherzustellen, dass Ihre Kontaktdaten von sämtlichen zukünftigen Projekten ausgenommen werden. Wie bereits erwähnt, ist es möglich, dass wir Ihre personenbezogenen Daten gelegentlich zu Qualitätssicherungszwecken an Drittanbieter weitergeben. Da unser Recht hierfür auf legitimen Interessen beruht, haben Sie das , dieser Verarbeitung zu . Alle unsere Auftragnehmer werden unter Beachtung der Datenschutzgesetzgebung arbeiten und Sie bei der ersten Kontaktaufnahme darauf hinweisen, dass Sie dieser Verarbeitung jederzeit widersprechen können – dies wird uns mitgeteilt und wir respektieren Ihre Entscheidung. Wenn Sie eines dieser Rechte ausüben wollen, kontaktieren Sie uns bitte per E-Mail oder postalisch unter den Kontaktdaten, die Sie im Abschnitt „Wie Sie mit uns in Kontakt treten können“ finden. Unsere Teams werden sich bemühen, auf Ihre Anfragen spätestens innerhalb von 30 Tagen nach Erhalt Ihrer Mitteilung zu reagieren. Wenn wir mehr Zeit benötigen, werden wir es Ihnen innerhalb dieser Zeitspanne mitteilen. Um sicherzustellen, dass wir nicht aufgrund von bösartigen oder betrügerischen Anfragen tätig werden, kann es erforderlich sein, dass wir zunächst mit Ihnen in Kontakt treten und weitere Informationen zur Bestätigung Ihrer Identität abfragen. Diese Informationen werden nur gespeichert, um zu verifizieren, dass Ihre Anfrage echt ist. Anschließend werden sie unverzüglich gelöscht; sie werden für keine anderen Zwecke verwendet. Wenn die Wahrscheinlichkeit besteht, dass Ihre Anfrage sich auf andere Datensubjekte auswirken könnte, führen wir eventuell zusätzliche Verifizierungsschritte durch, dies wird Ihnen jedoch schriftlich mitgeteilt. Wenn wir Ihrer Anfrage nicht nachkommen können, werden wir Ihnen die Gründe in einer schriftlichen Antwort darlegen. Wenn die Anfrage als unzumutbar oder übermäßig betrachtet wird, werden wir möglicherweise eine geringe Gebühr von Ihnen verlangen, bevor wir Ihnen eine Kopie Ihrer Daten senden – diese wird sich in einem angemessenen Rahmen bewegen. Wenn Sie der Verarbeitung Ihrer personenbezogenen Daten durch uns zuvor zugestimmt haben, können Sie diese Zustimmung jederzeit widerrufen. Dafür stehen Ihnen zwei Optionen zur Verfügung: Wenn Sie sich an unserer Marktforschung beteiligen, fragen wir Sie eventuell nach Ihren persönlichen Meinungen und nach demografischen Informationen, wie zum Beispiel Ihrem Alter und der Zusammensetzung Ihres Haushalts. Sie sind nicht verpflichtet, die von uns gestellten Fragen zu beantworten und können Ihre Teilnahme an einer Studie jederzeit abbrechen. Wenn Sie dem Marktforschungs-Panel von RONIN beitreten, können Sie es jederzeit wieder verlassen, indem Sie die Anleitung zum Abmelden befolgen, die Sie jeder an Sie gesendeten E-Mail entnehmen können. Bei der Arbeit an Berichten oder der Rückmeldung von Ergebnissen aus von uns durchgeführten Befragungen tragen wir Ihre Antworten in eine Liste für alle anderen Teilnehmer ein und berichten diese in einer Datei an unseren Kunden, wobei Sie nicht persönlich identifiziert werden können. Diese Liste kann anschließend von unserem Kunden genutzt werden, um die Ergebnisse der Umfrage an den Studienträger zu berichten. Von einigen wenigen Ausnahmen abgesehen, werden wir Ihre individuellen Antworten im Rahmen einer Umfrage nie berichten oder so übermitteln, dass Sie in der Datei identifiziert werden können. Möglicherweise leiten wir Ihre Daten und Umfrageantworten wie folgt an Dritte weiter: Ihre Umfageantworten können von mit uns verbundenen Unternehmen oder nicht mit uns verbundenen Anbietern, sowohl innerhalb als auch außerhalb der EU erfasst, gespeichert oder verarbeitet werden. Diese sind vertraglich gebunden, sämtliche Informationen, die Sie erfassen und an uns weiterleiten bzw. Informationen, die wir erfassen und an sie weiterleiten, vertraulich zu behandeln und müssen sie durch Sicherheitsstandards und -praktiken schützen, die den unseren entsprechen, unabhängig davon, wo sie ihren Firmensitz haben. Siehe „Internationale Datenübertragung“. Wir informieren und schulen unsere Mitarbeiter über unsere Richtlinien und Verfahren bezüglich Vertraulichkeit, Sicherheit und Privatsphäre und weisen Sie darauf hin, wie wichtig es ist, diese einzuhalten. Unsere Sicherheitsverfahren entsprechen den allgemein anerkannten geschäftlichen Standards, die zum Schutz personenbezogener Daten eingesetzt werden; durch regelmäßige Kontrollen wird sichergestellt, dass dies beibehalten wird. Wir können personenbezogene Daten an mit uns verbundene Unternehmen oder nicht mit uns verbundene Anbieter für Zwecke im Zusammenhang mit Marktforschung, wie zum Beispiel zur Datenverarbeitung, weiterleiten. Wir verlangen von diesen Unternehmen, dass sie alle personenbezogenen Daten in einer Weise schützen, die unseren Maßnahmen sowie den gesetzlichen Vorschriften entspricht. Wir befolgen allgemein anerkannte Branchenstandards zum Schutz an uns übermittelter personenbezogener Daten, sowohl während der Übertragung als auch, nachdem wir sie empfangen haben. Dies umfasst Verschlüsselung, Kennwortschutz, sichere Dateiübertragung und andere Maßnahmen, wie zum Beispiel die Beschränkung der Anzahl an Nutzern, die zu jedem beliebigen Zeitpunkt auf Ihre Daten zugreifen können – dies wird regelmäßig von uns überprüft. Gelegentlich müssen wir Ihre Daten in ein Land außerhalb des Europäischen Wirtschaftsraums („EWR“) übertragen, um sicherzustellen, dass wir unsere Dienstleistungen erbringen können; entweder weil die Unterstützung von Anbietern oder weil unsere Kunden sich nicht im EWR befinden. Wenn wir dies machen, werden wir es Ihnen mitteilen, bevor wir Ihre Daten verarbeiten und werden Ihre ausdrückliche Zustimmung hierfür einholen. Darüber hinaus erfolgen alle Datenübertragungen auf sichere Art und Weise. Die Daten werden ausschließlich auf dieselbe Art und Weise genutzt, wie wenn sie innerhalb des EWR verwendet würden, und Ihre Rechte und Ihre Privatsphäre werden genauso berücksichtigt. Dies wird durch mindestens eine dieser Maßnahmen sichergestellt: Wir werden immer sicherstellen, dass wir nur die Daten gespeichert haben, die wir benötigen und nur so lange, wie wir sie benötigen. Wir überprüfen die Daten, die wir gespeichert haben, regelmäßig. Wenn wir feststellen, dass der Zweck, für den wir die Daten erfasst haben, nicht mehr relevant ist – löschen wir die Daten. Darüber hinaus bemühen wir uns, die Daten zu erfassen, die wir benötigen. Der jeweilige Zeitrahmen wird variieren, wenn wir jedoch keine geschäftliche oder gesetzliche Notwendigkeit haben, die Daten weiterhin zu speichern, werden wir sie entweder auf sichere Weise löschen oder anonymisieren, um sicherzustellen, dass niemand Sie mit Ihnen in Verbindung bringen kann. Ein Beispiel: Unser Engagement für Sie und die Qualität unserer Arbeit ist in den folgenden Mitgliedschaften bei Verbänden und Zertifizierungen nach ISO-Standards verankert. Weitere Informationen über diese Gesetze Vorschriften und Richtlinien finden Sie online. Wir hoffen, dass Sie mit dem Inhalt und der Art und Weise unserer Kommunikation mit Ihnen zufrieden sind. Falls Sie jedoch keine weiteren E-Mails von RONIN erhalten möchten, klicken Sie bitte auf den Link „Abmelden“ am Ende unserer E-Mails. Wir haben einen Datenschutzbeauftragten ernannt. Er ist die erste Anlaufstelle für alle Fragen, die Sie im Zusammenhang mit dieser Richtlinie, Ihren personenbezogenen Daten und wie wir diese nutzen, eventuell haben. Der Datenschutzbeauftragte ist auch die erste Anlaufstelle für jede Organisation oder Regulierungsbehörde mit Fragen zu Ihren Daten und der Art und Weise, wie wir diese nutzen. Wenn Sie Fragen haben, einschließlich Fragen zu dieser Richtlinie, senden Sie unserem Datenschutzbeauftragten bitte eine E-Mail an oder wenden Sie sich schriftlich an: FAO: Data Protection Officer Harling House, 4th floor 47-51 Great Suffolk Street SE1 0BS, London, UK Wir werden uns stets bemühen, alle Beschwerden oder Meinungsverschiedenheiten, die Einzelpersonen bezüglich ihrer personenbezogenen Daten haben, umgehend und zufriedenstellend zu bearbeiten. Wenn Sie aber Grund zur Annahme haben, dass wir Sie nicht fair behandelt haben, oder wenn Sie mit unserer Antwort nicht zufrieden sind, können Sie jederzeit eine Beschwerde beim Information Commissioner’s Office (ICO) (Amt für Datensicherheit), der Datenschutzbehörde des Vereinigten Königreichs – UK Data Protection Authority und Aufsichtsbehörde im Vereinigten Königreich per Telefon unter 0303 123 1113 oder über einreichen. Wenn Sie Ihren Wohnsitz außerhalb des Vereinigten Königreichs haben, können Sie Ihre Beschwerde jederzeit auch bei der für Sie zuständigen Datenschutzbehörde einreichen. Eine Liste dieser Institutionen finden Sie (letzter Zugriff am 9. Mai 2018). Wir werden diese Richtlinie gelegentlich ändern wollen oder müssen. Wenn wir diese Richtlinie in einer Form ändern, dass sich die Änderung auf Ihre personenbezogenen Daten auswirkt, werden wir dies auf unserer Website mitteilen, um Sie über diese Änderung zu informieren. Dies gilt ab dem Zeitpunkt, zu dem die Änderung auf unserer Website erfolgt.
li|Um Sie einzuladen, an einer Marktforschungsstudie oder einer Umfrage zur Kundenzufriedenheit teilzunehmen; Um ein Telefoninterview im Rahmen einer Marktforschungsstudie durchzuführen; Um die von Ihnen in einer kürzlich durchgeführten Marktforschungsstudie gegebenen Antworten zu überprüfen; Um Ihre Registrierung in unserem Panel zu bestätigen; Für den Fall, dass Sie Mitglied unseres Panels sind, um sicherzustellen, dass unsere Einträge korrekt sind. Wenn wir Sie per E-Mail kontaktieren, hatten Sie zuvor schon mit uns gesprochen und Ihr Interesse an der Teilnahme an weiteren und ähnlichen Studien bekundet. In diesem Zusammenhang haben Sie uns eine E-Mail-Adresse angegeben, die wir für diesen Zweck nutzen können. Eine andere Möglichkeit ist, dass wir uns im Auftrag unseres Kunden an Sie wenden. Falls Sie deren Produkte bzw. Dienstleistungen nutzen, wurden wir als unabhängiges Marktforschungsunternehmen eventuell beauftragt, mit Ihnen zu reden, um herauszufinden, wie zufrieden Sie mit unserem Kunden sind. Manchmal bitten uns auch Arbeitgeber, Personalbefragungen durchzuführen, um herauszufinden, wie zufrieden ihre Mitarbeiter sind. Aus den Datenschutzhinweisen unserer Kunden ist zu entnehmen, dass sie Ihre Daten mitunter weitergeben und zu Marktforschungszwecken mit Unternehmen wie dem unseren zusammenarbeiten. Wenn wir Sie per Telefon kontaktieren, trifft das zuvor Genannte ebenfalls zu, allerdings haben wir Ihre Telefonnummer eventuell in öffentlich verfügbaren Datenbanken ermittelt, weil wir annehmen, dass Sie die Kriterien unserer Studie erfüllen. Dieses Verfahren wird als „Schreibtischforschung“ bezeichnet. Es hilft uns, geeignete Forschungskandidaten per Telefon, auf der Grundlage des Wohnorts, der Tätigkeitsbeschreibung oder der Branche, zu finden. Gelegentlich arbeiten wir auch mit Drittanbietern zusammen, die Listen mit öffentlich verfügbaren Daten erstellen, und uns auf diese Weise dabei helfen, die richtigen Personen zu finden. Möglich ist auch, dass Ihre Nummer im Rahmen eines als „Zufallswahltelefonbefragung“ bezeichneten Verfahrens gewählt wurde – besuchen Sie ! Wir senden Ihnen gelegentlich eine Dokumentation über unsere Arbeit an Ihren Arbeitsplatz, so dass Sie sich mit uns in Verbindung setzen können, um Ihr Interesse zu bekunden, zum Beispiel über ein „Bekunden Sie Ihr Interesse“-Feld. Unter Umständen werden Ihnen unsere Beiträge auf sozialen Netzwerken angezeigt. Wenn Sie bei LinkedIn registriert sind, kann es auch sein, dass Sie schon einmal Empfänger einer unserer Kampagnen waren. Wann immer dies erfolgt, bitten wir Sie, uns einige Angaben über Sie zu senden. Anschließend kontaktieren Sie direkt, um zu bestätigen, dass Sie die Kriterien für eine bestimmte Studie erfüllen. Die Kosten hierfür wären unverhältnismäßig und unangemessen; oder Ihre Daten könnten nicht freigegeben werden, ohne die Daten anderer Personen oder vertrauliche Geschäftsdaten von RONIN oder unserer Kunden freizugeben. Wenn Sie Ihre Zustimmung während einer Umfrage per Telefon widerrufen wollen, teilen Sie es unseren Telefoninterviewern bitte mit und wir werden Ihrer Bitte unverzüglich nachkommen. Wir werden das Interview beenden und Ihren Widerruf der Zustimmung für diese Befragung protokollieren. Senden Sie uns bitte eine E-Mail an , geben Sie darin bitte die vollständige Referenznummer Ihrer E-Mail-Einladung an und erklären Sie, dass Sie nicht länger zustimmen, an dieser Studie teilzunehmen. Sie können Ihre Teilnahme auch jederzeit beenden, indem Sie die Befragung beenden. Wenn Sie nicht länger wollen, dass wir Ihre Daten für beliebige Zwecke verarbeiten, einschließlich für zukünftige Befragungseinladungen, senden Sie uns bitte eine E-Mail an , um uns dies mitzuteilen. wenn Sie beantragen oder zustimmen, dass Ihre identifizierenden Informationen und individuelle Antworten für einen bestimmten Zweck an Dritte weitergegeben werden; wenn wir Ihre Antworten an Dritte weiterleiten, die vertraglich verpflichtet sind, die offengelegten Informationen vertraulich zu behandeln und diese nur für Marktforschungszwecke zu nutzen; Auf diese Weise stellen wir gegebenenfalls sicher, dass diese nicht erneut mit Ihnen in Kontakt treten, um Sie zur Teilnahme an einer Studie einzuladen, an der Sie bereits teilgenommen haben, oder zu Zwecken der Qualitätskontrolle. im seltenen, aber möglichen Fall, dass die Informationen aufgrund von gerichtlichen, rechtlichen oder regulatorischen Anforderungen offengelegt werden müssen. Die Übertragung erfolgt in ein Land, das über Datenschutzgesetze verfügt, die von der Europäischen Kommission anerkannt sind und einen Schutz bieten, der dem Schutz innerhalb des EWR entspricht. Wir werden mit dem Empfänger der Daten einen Vertrag abschließen, durch den er verpflichtet wird, Ihre Daten nach denselben Standards zu schützen wie den im EWR geltenden. Wir müssen eventuell Daten über Sie länger als üblich gespeichert halten, wenn Sie sich durch die Teilnahme an einer Studie eine Prämie verdient haben, diese aber noch über unsere Website einlösen müssen. Wenn Sie im Gesundheitswesen tätig sind, müssen wir Aufzeichnungen über Nebenwirkungen, die Sie uns von Patienten gemeldet haben, aufbewahren, bis wir mit der ordnungsgemäßen Nachverfolgung der Angelegenheit zufrieden sind. Unternehmenspartner der Unternehmensmitglied der Assoziiertes Mitglied der Mitglied der Registriert beim Information Commissioner's Office (Amt für Datensicherheit) ( ) -zertifiziert (Qualitätsmanagementsystem für betriebliche Vortrefflichkeit)
st|Letzte Änderung Datum des Inkrafttretens Wir führen ausschließlich Marktforschungsprojekte durch. Per E-Mail Per Telefon Andere Methoden Auf unserer Website Per Telefon Zugriff verlangen Recht auf Datenübertragbarkeit Einträge zu berichtigen Recht auf Löschung Recht auf Einschränkung Recht widersprechen Per Telefon Online E-Mail
h1|DATENSCHUTZHINWEIS
h2|1. 2. 3. 4. 5. 6. 7. 8. 9. a. b. c. d. e. f. g. 10. 11. 12. 13. Internationale Datenübertragung 14. Datenspeicherung 15. 16. 17. 18. Contact Us
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin Deutsch Unsere Arbeit Was ist Marktforschung? Unsere Kunden Für wen arbeiten wir? Warum wir Sie kontaktieren Sie haben von uns gehört. Auf welchem Wege wir Sie kontaktieren und woher Ihre Kontaktdaten stammen Wir helfen Ihnen, zu verstehen, wie wir Sie erreichen , um mehr darüber zu erfahren Die Daten, die wir erfassen Welche Daten erhalten wir von Ihnen? Leistungsprämien Mit der Teilnahme an wertvoller Marktforschung Geld verdienen Unsere Rolle in der Verarbeitung Ihrer Daten Wer ist für Ihre Daten verantwortlich? Verantwortliche Stellen und Auftragsdatenverarbeiter Wer ist für Ihre Daten verantwortlich? Ausübung Ihrer Rechte gemäß der Datenschutz-Grundverordnung Datenbeziehungen zu Ihren eigenen Bedingungen Zugang Datenübertragbarkeit Berichtigung Löschung Einschränkung Widerspruch Zeitrahmen und Identitätsfeststellung Zustimmung widerrufen und Informationen zurückhalten Keine Verpflichtungen in der Marktforschung [email protected] [email protected] Vertraulichkeit der Umfrageantworten und Ihrer personenbezogenen Daten Schutz Ihrer Identität Sicherheit personenbezogener Daten Schutz Ihrer Daten Qualitätsstandards Betriebliche Spitzenleistungen garantiert Wie Sie sich von weiteren E-Mails abmelden können Sie erhalten zu viele E-Mails? Kontakt aufnehmen Fragen oder Anfragen? [email protected] hier Änderungen an dieser Richtlinie [email protected] Linkedin
em|Studienträger unternehmen beauftragte Feldarbeitsunternehmen andere Dritte Schutz Ihrer Daten innerhalb und außerhalb des Europäischen Wirtschaftsraums Was wir nicht benötigen, löschen wir nur
pa|: 12 de junio de 2019 : 25 de mayo de 2018 RONIN International es una empresa independiente de estudios de mercado radicada en Londres, Reino Unido. Nos tomamos muy en serio la privacidad de todos los usuarios de nuestro sitio web y de los participantes de nuestros estudios. Desarrollamos esta Política de privacidad para informarle de los principios que regulan el uso que hacemos de sus datos personales y ayudarle a entender quiénes somos y cómo trabajamos. La presente Política se aplica a los datos recogidos en el sitio web de RONIN International y a los datos que recopilamos y almacenamos sobre usted para los estudios de mercado que realizamos en línea y por teléfono, ya sea como participante ocasional o como miembro de nuestros paneles de estudios de mercado. Para su comodidad, esta Política incluye enlaces a los recursos que pueden ayudarle a entender cómo esta se aplica a usted. La Política no se aplica a estos recursos externos y solo incluimos los enlaces a título informativo y con fines de consulta. Si visita los sitios de estos terceros, quedará sujeto a sus respectivas políticas de privacidad. Sírvase consultarlas para obtener información sobre el uso de sus datos. Realizamos estudios de mercado por vía telefónica y en línea en todo el mundo desde nuestra oficina del Reino Unido para satisfacer las necesidades que nuestros clientes y los clientes de estos (o como representante de sus clientes potenciales) tienen de conocerle a usted, el mercado en el que reside y trabaja, y los productos y servicios que utiliza. Nuestros estudios se realizan en nombre de diversos clientes, como pequeñas empresas que desean desarrollar los productos y servicios que mejor se adapten a sus necesidades, agencias de investigación contratadas por fabricantes de productos farmacéuticos que necesitan conocer la eficacia de sus productos, organismos gubernamentales que quieren saber cómo configurar las políticas futuras, y otros interesados. Podemos ejecutar proyectos para otros promotores, como empresas de consultoría y empresarios. Su participación en nuestros estudios nunca dará lugar a comunicaciones de ventas o marketing por nuestra parte, por parte de nuestros clientes o de terceros vinculados. Los estudios de mercado cumplen una función importante, ya que permiten que las empresas avancen y ofrezcan mejores servicios y, cuando se trata de estudios de mercado enmarcados en el ámbito de la atención sanitaria, nos permiten notificar casos de acontecimientos adversos experimentados por pacientes para apoyar las iniciativas de los departamentos de farmacovigilancia de todo el mundo. En todas las comunicaciones que le enviemos, como invitaciones por correo electrónico o llamadas telefónicas, nos identificaremos claramente y explicaremos el propósito de nuestro contacto. Cuando nos pongamos en contacto con usted, por lo general será con uno de los siguientes fines: En ocasiones, podemos ponernos en contacto con usted con otros fines; pero, antes de hacerlo, le pediremos permiso. Si nos ponemos en contacto con usted por otros motivos, siempre nos aseguraremos de que el propósito sea compatible con su consentimiento previo. En casi todos los casos, solo trataremos los datos sobre la base de su consentimiento informado para hacerlo. La única excepción a esta norma será en los casos en que compartamos sus datos de contacto con un tercero cuidadosamente seleccionado para llevar a cabo una validación de su información, como confirmar su participación en un estudio reciente. Lo hacemos para asegurarnos de cumplir nuestros estrictos criterios de calidad y porque no resultaría práctico solicitar su consentimiento para ello. Este es un interés legítimo de una empresa como la nuestra, pero siempre lo haremos con arreglo a la presente Política y solo después de evaluar detenidamente cómo afectará a su privacidad. Si el resultado de la evaluación no es satisfactorio, no seguiremos adelante. Los datos de contacto que tenemos sobre usted pueden proceder de diversas fuentes. Siempre le informaremos de la fuente de sus datos de contacto cuando hable con nosotros. En nuestro formulario de contacto recogeremos la siguiente información sobre usted: su nombre, su dirección de correo electrónico, el nombre de su empresa y un número de teléfono. Esto nos permite ayudarle con su consulta y ofrecerle la información que podamos obtener. Si desea unirse a nuestras comunidades de TI o Atención sanitaria, le pediremos su nombre completo, número de teléfono, dirección de correo electrónico, especialidad médica o cargo, y su país de residencia. Estos datos los utilizamos para que nuestro equipo pueda ponerse en contacto con usted y validar los datos como miembro de nuestro panel de estudios de mercado. Le formularemos algunas preguntas más para conocer sus circunstancias concretas. Si solicita unirse a nuestros equipos de estudios telefónicos, le pediremos el mismo tipo de información, pero además solicitaremos su dirección para comprobar si le resultaría fácil trabajar con nosotros y, por supuesto, necesitaremos saber qué idiomas habla. También puede adjuntar un CV al formulario para que nuestro equipo lo revise. Como le diremos cada vez que hablemos con usted por teléfono, grabaremos todas las llamadas para comprobar que nuestros equipos le tratan de una forma justa, profesional y educada, y para ofrecerle un nivel de servicio acorde con nuestras normas internas y las contempladas en los Códigos de conducta pertinentes. Antes de proceder con la llamada, le preguntaremos si autoriza esta grabación, advirtiéndole de que esta solo se compartirá con los empleados de RONIN que tengan responsabilidades de control de calidad, salvo que exista otro fin que requiera la grabación, como el análisis, en cuyo caso le pediremos que autorice esta grabación por separado antes de seguir adelante. Si participó en uno de nuestros estudios, es posible que tenga derecho a percibir un incentivo (también denominado honorario o pago). El valor de este incentivo variará en función de la duración, la complejidad y el tema del estudio. Siempre le comunicaremos por adelantado el valor, la moneda y el método de pago del incentivo. Todos los pagos de incentivos de RONIN International están regulados por Condiciones generales específicas disponibles en: . Gestionamos personalmente todos los pagos de incentivos de nuestros estudios, aunque en ocasiones reclutamos a participantes para estudios de terceros. De ser así, el programa de incentivos puede estar administrado por dicho tercero. Le informaremos de este punto cuando nos pongamos en contacto con usted para realizar un estudio. Necesitaremos su dirección de correo electrónico para enviarle un cupón de Amazon o proceder al pago a través de PayPal. Su dirección de correo electrónico solo se utilizará para enviarle este pago y se eliminará una vez confirmada la recepción del pago a su entera satisfacción, salvo que haya autorizado su uso para otros fines. Cuando nos pongamos en contacto con usted, le diremos siempre quiénes somos y le proporcionaremos nuestros datos de contacto y los nombres de los responsables del tratamiento que deciden cómo deben tratarse sus datos. Normalmente, nuestros clientes nos encomiendan que nos pongamos en contacto con usted, bien como particular o como profesional que encaja en la categoría de encuestados solicitados, y esto significa que ellos son los responsables del tratamiento, es decir, sin ellos, no tendría lugar el tratamiento de los datos. Esto se aplica aunque su relación solo sea con nosotros y ellos nunca reciban sus datos personales (si este fuera el caso, le pediríamos su consentimiento informado explícito antes de hacerlo). En función de las circunstancias, podemos ser responsables conjuntos del tratamiento. Puesto que cuando participa en nuestros estudios establece una relación con nosotros, tenemos la obligación legal de dar efecto a algunos de sus derechos, en caso de que decida ejercerlos. Sírvase seguir leyendo para saber lo que esto significa y cómo puede afectarle. En un estudio de mercado, varias partes se unen para formar la denominada « ». Empieza con el , la empresa que se decide a llevar a cabo un proyecto de estudio de mercado. Sigue con la de estudios, que diseña el estudio y notifica sus resultados al promotor del mismo. A continuación, interviene la , que ejecuta el estudio en línea y por teléfono y habla con participantes de todo el mundo para recabar las opiniones y las perspectivas necesarias para redactar los informes. Además, pueden participar para ayudar con determinados elementos especializados del proyecto, que pueden variar mucho de unos proyectos a otros. En virtud de la legislación aplicable en materia de protección de datos, un responsable del tratamiento es la entidad que determina el fin para el que se tratan los datos («¿por qué?») y el modo en que se hace («¿cómo?»). Por otro lado, el encargado del tratamiento actuará siguiendo las instrucciones concretas del responsable del tratamiento y conservará sus datos solo durante el tiempo necesario para llevar a cabo el trabajo solicitado por este último. Normalmente, en cualquier proyecto de estudio de mercado habrá más de un responsable del tratamiento y también puede incluir el apoyo de varios encargados del tratamiento. Todas estas partes están obligadas por ley a proteger su privacidad y a dar efecto a los derechos que le asisten en virtud del RGPD. Puede a los datos personales sobre usted que obren en nuestro poder en cualquier momento. Una vez que se ponga en contacto con nosotros para ello, tendremos que determinar si somos el responsable del tratamiento de sus datos personales. De no serlo, le pediremos que se ponga en contacto directamente con el responsable de los datos o solicitaremos su permiso para ponernos en contacto con este en su nombre. De serlo, podrá acceder a estos datos personales, y rectificarlos o eliminarlos, salvo en las siguientes circunstancias: En base a su autorización para que tratemos sus datos, también tendrá de los mismos, lo cual significa que puede solicitar recibir sus datos personales en un formato de fácil lectura y que pueda ser reutilizado por otros, en caso de que deseara compartirlo con otro responsable del tratamiento. También puede solicitar que que obran en nuestro poder en relación con su persona. La información inexacta puede generar frustración y comunicaciones erróneas, y nos comprometemos a garantizar que la información que tenemos sobre usted sea lo más exacta posible. Trabajamos con ahínco para mantener datos personales exactos, completos, actualizados y pertinentes, basados en la información más reciente que se nos haya facilitado. Confiamos en usted para que nos ayude a mantener su información personal exacta y actualizada respondiendo a nuestras preguntas con sinceridad. También tiene sus datos, el denominado «derecho al olvido». Si nos concedió su permiso para guardar o tratar sus datos, tiene derecho a revocar dicho permiso y solicitar que suprimamos sus datos. Puesto que con frecuencia nos ponemos en contacto con usted en nombre de otras empresas que pueden haber compartido sus datos de contacto, a veces tendremos que ponernos en contacto con estas para comunicarle su decisión de revocar su consentimiento. Existen límites con respecto a este derecho de supresión: si suprimimos todos sus datos, podremos volver a ponernos en contacto con usted por azar sencillamente porque un estudio de mercado requiere el contacto con una muestra representativa de la población; esto no significa que conservemos sus datos, sino que el contacto ha sido fruto de una selección aleatoria. También tiene derecho a ejercer su el tratamiento de sus datos personales. El derecho de limitación implica que no podremos seguir tratando sus datos; solo podremos almacenarlos con el fin de asegurarnos de que no se realice ningún tipo de tratamiento adicional de los mismos. Por lo general, esta es la mejor forma de impedir que volvamos a ponernos en contacto con usted, porque nos permite conservar la información estrictamente necesaria para asegurarnos de que sus datos queden excluidos de proyectos futuros. Como se ha dicho, en ocasiones podemos compartir sus datos personales con proveedores terceros con fines de control de calidad. Puesto que nuestra base jurídica para hacerlo responde a intereses legítimos, tiene a este tratamiento. Todos los proveedores que contratamos operarán de conformidad con la legislación en materia de protección de datos y la primera vez que se pongan en contacto con usted le informarán de que puede oponerse a este tratamiento en cualquier momento, en cuyo caso nos lo notificarán y actuaremos en consecuencia. Si desea ejercer cualquiera de estos derechos, sírvase ponerse en contacto con nosotros por vía postal o electrónica utilizando los datos de contacto que figuran en la sección «Contacto». Nuestros equipos harán todo lo posible por responder a su solicitud en un plazo de 30 días. Si necesitáramos más tiempo, se lo haríamos saber dentro de este plazo. Es posible que antes tengamos que ponernos en contacto con usted al objeto de solicitar información adicional para confirmar su identidad, a fin de no atender solicitudes maliciosas o fraudulentas. Esta información solo se almacenará para verificar que su solicitud es auténtica, tras lo cual, se destruirá; esta información no se utilizará con ningún otro fin. Si su solicitud pudiera afectar a otros interesados, es posible que debamos adoptar otras medidas de verificación, que le comunicaremos por escrito. Si no pudiéramos atender su solicitud, nos pondríamos en contacto con usted por escrito para explicarle los motivos. Si la solicitud se considerara desproporcionada o excesiva, podremos solicitar el pago de un pequeño canon antes de enviarle una copia de sus datos; este importe siempre será razonable. Si previamente autorizó nuestro tratamiento de sus datos personales, podrá retirar este consentimiento en cualquier momento. Existen dos formas de hacerlo: Cuando participe en nuestros estudios, es posible que le pidamos sus opiniones personales, así como información demográfica, como su edad y la composición de su unidad familiar. No está obligado a contestar a ninguna de las preguntas que le hagamos y puede interrumpir su participación en un estudio en cualquier momento. Si se une al panel de estudios de mercado de RONIN, puede abandonarlo en cualquier momento siguiendo las instrucciones de cancelación de la suscripción que se incluyen en todas las comunicaciones que le enviamos. Al elaborar los informes o notificar los resultados de los estudios que realizamos, incluimos sus respuestas junto a las del resto de los participantes y las comunicamos en un archivo de forma que nuestro cliente no pueda identificarle personalmente. Nuestro cliente podrá utilizar este archivo para comunicar los resultados del estudio al promotor del mismo. Nunca comunicaremos sus respuestas individuales de una forma que permita identificarle personalmente, con algunas excepciones que pasamos a detallar. Podemos divulgar sus datos y las respuestas del estudio a terceros del modo que sigue: Las respuestas del estudio podrán ser recogidas, almacenadas o tratadas por nuestras filiales o por proveedores no afiliados, tanto dentro como fuera de la UE. Estos están obligados por contrato a mantener la confidencialidad de la información que recojan y nos comuniquen, y de la información que nosotros recogemos y les comunicamos, y deben proteger dicha información aplicando normas y prácticas de seguridad equivalentes a las nuestras, con independencia del lugar desde el cual operen. Véase la sección «Transferencia internacional de los datos». Informamos y formamos a nuestros empleados sobre nuestras políticas y procedimientos en materia de confidencialidad, seguridad y privacidad, y hacemos hincapié en la importancia de su cumplimiento. Nuestros procedimientos de seguridad son coherentes con las normas comerciales generalmente aceptadas aplicadas para proteger la información personal y se revisan con regularidad para garantizar dicha protección. Podemos transferir información personal a nuestras filiales y a proveedores no afiliados con fines de investigación, como el tratamiento de los datos. Exigimos a estas empresas que protejan toda la información personal de un modo coherente con nuestras medidas y con las leyes. Aplicamos las normas de la industria generalmente aceptadas para proteger la información personal que recibimos, tanto durante la transmisión como una vez recibida. Entre estas normas se incluyen el cifrado, la protección con contraseña, la transferencia segura de archivos y otras medidas, como la limitación del número de usuarios que pueden acceder a su información en un momento dado, y revisamos estas normas regularmente. En ocasiones, tendremos que transferir sus datos fuera del Espacio Económico Europeo («EEE») para poder prestarle nuestros servicios, bien para apoyar a los proveedores o bien porque nuestros clientes no están radicados en el EEE. Cuando lo hagamos, se lo comunicaremos antes de tratar sus datos y solicitaremos su consentimiento expreso para hacerlo, garantizando una transmisión segura de los mismos. Los datos solo se utilizarán del modo en que se utilizarían dentro del EEE, con el mismo respeto por sus derechos y su privacidad. Para garantizarlo, se aplicará al menos una de estas medidas: En todo momento nos aseguraremos de conservar únicamente los datos que necesitemos y solo durante el tiempo que los necesitemos. Revisamos con regularidad los datos que conservamos. Si consideramos que el fin para el que los conservábamos deja de ser pertinente, los suprimiremos. También nos esforzamos por recoger los datos que necesitamos. El plazo concreto variará, pero si no tenemos una necesidad comercial o legal para conservarlos, los suprimiremos de una forma segura o los anonimizaremos para que nadie pueda vincularlos con su persona. Por ejemplo: Nuestro compromiso con usted y con la calidad de nuestro trabajo se constata a través de nuestra afiliación a asociaciones profesionales y la certificación de normas ISO. Si desea más información sobre estas leyes, códigos y directrices, visite los sitios web. Esperamos que esté contento con el contenido y la naturaleza de las comunicaciones que le enviamos, pero si quiere dejar de recibir mensajes de RONIN, solo tiene que hacer clic en el enlace «cancelar la suscripción» que encontrará al final de los mismos. Hemos designado un delegado de protección de datos a quien puede dirigir sus preguntas sobre esta Política, sus datos personales y el uso que hacemos de ellos. Este delegado también actúa como punto de contacto con las organizaciones y los organismos reguladores que deseen formular preguntas sobre sus datos y el uso que hacemos de ellos. Si tiene alguna pregunta, también sobre esta Política, envíe un mensaje a nuestro delegado de protección de datos a , o diríjase a nosotros mediante correo postal a: A/A: Data Protection Officer (delegado de protección de datos) Harling House, 4th floor 47-51 Great Suffolk Street SE1 0BS, Londres, Reino Unido Haremos todo lo posible por abordar las reclamaciones o las controversias surgidas en relación con los datos personales o la privacidad, pero si tiene motivos para creer que no hemos tratado sus datos de manera leal y nuestra respuesta no le satisface, puede presentar una reclamación ante la Information Commissioner’s Office (ICO), la autoridad de protección de datos del Reino Unido y la autoridad de control en el Reino Unido, llamando al teléfono 0303 123 1113 o enviando un mensaje a . Si no reside en el Reino Unido, puede presentar una reclamación ante su autoridad de protección de datos nacional. encontrará una lista de las instituciones pertinentes (último acceso: 9 de mayo de 2018). Es posible que necesitemos o decidamos modificar esta Política periódicamente. Si lo hacemos de un modo que afecte al modo de usar sus datos personales, publicaremos un aviso en nuestro sitio web para advertirle de esta modificación. Dicha modificación se aplicará desde el momento en que se realice en nuestro sitio web.
li|Invitarle a participar en un estudio de mercado o una encuesta de satisfacción de clientes Llevar a cabo una entrevista telefónica enmarcada en un estudio de mercado Verificar las respuestas que ofreció en un estudio de mercado reciente Validar su registro en nuestro panel de estudios de mercado Si forma parte de un panel, actualizar y garantizar la exactitud de nuestros registros Si contactamos con usted por correo electrónico, antes habrá hablado con nosotros y nos habrá comunicado su interés por participar en estudios similares. En este punto, usted nos habrá facilitado una dirección de correo electrónico que usaremos para tal fin. Opcionalmente, podemos contactar con usted en nombre de nuestro cliente. Si este le suministra productos o le presta algún servicio, puede habernos pedido que hablemos con usted en calidad de agencia de investigación independiente, para conocer su grado de satisfacción. A veces, las empresas también nos piden que realicemos encuestas internas de satisfacción del personal. En la política de privacidad de nuestro cliente se indicará que a veces comparte sus datos y trabaja con empresas como la nuestra con fines de estudio de mercados. Si nos ponemos en contacto con usted a través del teléfono, se aplica todo lo anterior, y le informamos de que es posible que hayamos encontrado su número de teléfono en bases de datos de acceso público y nos hayamos puesto en contacto con usted porque creemos que cumple los criterios de nuestro estudio. Este proceso se denomina «trabajo de documentación» y nos ayuda a localizar candidatos idóneos para nuestros estudios por teléfono, en función del país de residencia, el puesto de trabajo o el sector de la industria. En ocasiones, también trabajamos con proveedores terceros que crean listas de información de acceso público para ayudarnos a contactar con las personas idóneas. De manera alternativa, su número de teléfono puede haberse marcado como resultado de un proceso denominado «marcación aleatoria»; visite si desea más información. En ocasiones, enviamos documentación sobre nuestra labor a su lugar de trabajo, para que se ponga en contacto con nosotros en caso de estar interesado. Puede que vea publicaciones nuestras en las redes sociales. Si utiliza LinkedIn, puede que haya sido el destinatario de una de nuestras campañas. Siempre que esto ocurra, le pediremos que nos envíe detalles sobre usted y nos pondremos directamente en contacto con usted para confirmar que cumple los criterios de un estudio concreto. Que el coste de hacerlo fuera desproporcionado o irrazonable; o Que no pudiéramos divulgar sus datos sin divulgar a la vez los datos de otros individuos, o la información confidencial de RONIN o de sus clientes Si quiere hacerlo por teléfono durante un estudio, informe a nuestros encuestadores y procederemos de inmediato. Pondremos fin a la entrevista y registraremos la retirada del consentimiento para ese estudio. Envíenos un mensaje a , citando el número de referencia completo que figura en su invitación e indicando que no quiere seguir participando en este estudio. También puede poner fin a su participación en cualquier momento cerrando el estudio. Si no desea que sigamos tratando sus datos con ningún fin, incluidas futuras invitaciones a estudios, envíenos un mensaje a para comunicárnoslo. Si usted solicita o autoriza compartir su información identificativa y sus respuestas personales con terceros con un fin concreto; Proporcionamos sus respuestas a terceros obligados por contrato a mantener la confidencialidad de la información divulgada y a usarla solo con fines de investigación; podemos hacerlo para asegurarnos de que no vuelvan a ponerse en contacto con usted para participar en un estudio que ya haya realizado o con fines de control de calidad; En el extraño, pero posible, caso de que la información esté sujeta a divulgación para cumplir requisitos reglamentarios, legales o judiciales. La transferencia tendrá como destinatario un país que cuente con leyes de protección de datos que, según la Comisión Europea, proporcionen un nivel de protección adecuado conforme a las normas del EEE; Formalizaremos un contrato con el destinatario de los datos que le exija conceder a sus datos el mismo nivel de protección que el aplicado en el EEE. Puede que tengamos que conservar su información durante más tiempo del habitual en caso de que haya ganado un incentivo por participar en un estudio, pero aún no lo haya canjeado en nuestro sitio web. Si es usted un profesional sanitario, puede que tengamos que conservar los informes de acontecimientos adversos experimentados por sus pacientes hasta estar seguros de que estos han recibido un seguimiento adecuado. Socios de la Socios de Socios de Socios de la Inscritos en la Information Commissioner’s Office ( ) (sistema de gestión de la calidad para la excelencia operativa)
st|Última modificación Fecha de entrada en vigor Solo llevamos a cabo proyectos de estudios de mercado. Por correo electrónico Por teléfono Otros métodos En nuestro sitio web Por teléfono solicitar el acceso derecho a la portabilidad rectifiquemos los registros derecho a suprimir derecho a limitar derecho a oponerse Por teléfono En línea Correo electrónico
h1|POLÍTICA DE PRIVACIDAD
h2|1. 2. 3. 4. 5. 6. 7. 8. 9. a. b. c. d. e. f. g. 10. 11. 12. 13. Transferencia internacional de los datos 14. Conservación de los datos 15. 16. 17. 18. Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Español Nuestro trabajo ¿Qué son los estudios de mercado? Nuestros clientes ¿Para quién trabajamos? Por qué nos ponemos en contacto con usted Nos hemos puesto en contacto con usted. Cómo nos ponemos en contacto con usted y fuentes de nuestros datos de contacto Cómo contactamos con usted Los datos que recogemos ¿Qué información recogemos sobre usted? Pagos de incentivos Gane dinero participando en estudios valiosos Nuestra función en el tratamiento de sus datos ¿Quién es el responsable de sus datos? Responsables del tratamiento y encargado del tratamiento ¿Quién es el responsable de sus datos? Ejercicio de los derechos que le asisten en virtud del RGPD Derechos en relación con sus datos Acceso Portabilidad Rectificación Supresión Limitación Oposición Plazos y verificación de la identidad Retirada del consentimiento y conservación de la información Ausencia de obligaciones [email protected] [email protected] Confidencialidad de las respuestas del estudio y de los datos personales Protección de su identidad Seguridad de la información personal Protección de sus datos Normas de calidad Excelencia empresarial Certificado Cómo dejar de recibir nuestros mensajes ¿Recibe demasiados mensajes? Contacto ¿Alguna pregunta o consulta? [email protected] Aquí Modificaciones de esta Política [email protected] Linkedin
em|promotor del estudio agencia agencia de trabajo de campo otros terceros Protección de sus datos dentro y fuera del EEE Si no los necesitamos, los suprimimos únicamente
pa|: 9 juni 2019 : 25 maj 2018 RONIN International är ett oberoende marknadsundersökningsföretag med säte i London, Storbritannien. Vi tar integriteten för alla användare av våra webbsajter och deltagare i marknadsundersökningar på största allvar. Vi utvecklade den här integritetsskyddspolicyn för att informera dig om principerna för vår användning av personuppgifter och för att hjälpa dig förstå vilka vi är och hur vi arbetar. Denna policy omfattar de uppgifter som samlas in av RONIN Internationals webbsajt och de uppgifter som vi samlar in och lagrar för dig för och från marknadsundersökningsstudier online och via telefon - antingen som enskild deltagare eller som medlem i våra paneler. För att underlätta för dig, inkluderar den här policyn länkar till källor som kan hjälpa dig förstå hur du omfattas av vår policy. Denna policy omfattar inte dessa utomstående källor och vi har endast inkluderat dessa länkar i informations- och referenssyfte. Om du går till dessa tredjepartssajter kommer du att omfattas av deras integritetspolicyer. Vi hänvisar till dessa för vägledning avseende dina uppgifter. Vi utför marknadsundersökningar online och via telefon världen över från våra kontor i Storbritannien för att tillgodose våra kunders och deras kunders behov att förstå dig, som nuvarande eller potentiell kund (eller som en person som representerar deras potentiella kunder), den marknad du lever och arbetar inom, och de produkter och tjänster som du använder - det är vad marknadsundersökning innebär. Våra undersökningar utförs för en omfattande kundkrets, såsom småföretag som hoppas utveckla produkter och tjänster som bättre motsvarar dina behov, marknadsundersökningsföretag som kontrakterats av läkemedelstillverkare som behöver veta hur deras produkter fungerar, statliga organ som behöver ta reda på hur framtida policyer ska utformas - och allting däremellan. Vi kan genomföra projekt för andra sponsorer som till exempel rådgivningsverksamheter och företagsägare. Ditt deltagande i våra studier kommer aldrig att leda till försäljnings- eller marknadsföringskommunikation från oss, våra kunder, eller någon tredjepart som är knuten till oss. Marknadsundersökning är en viktig funktion som får affärsverksamheter att blomstra, erbjuda bättre service, och när det gäller marknadsundersökningar inom hälsovård låter de oss även rapportera fall med biverkningar hos patienter för att stödja ansträngningarna hos övervakningsavdelningar för läkemedel världen över Kommunikation som du får från oss, såsom inbjudningar via e-post eller telefonsamtal, kommer tydligt att identifiera oss och förklara syftet(syftena) till att vi kontaktar dig. När vi kontaktar dig kommer det i allmänhet vara för ett av följande skäl: Vi kan emellanåt kontakta dig av andra skäl; i så fall ber vi dig om tillåtelse i förväg innan vi kontaktar dig igen. Om vi kontaktar dig i något annan syfte, kommer vi alltid att se till att syftet är förenligt med ditt tidigare samtycke. I nästan alla fall kommer vi endast att behandla dina uppgifter baserat på ditt informerade samtycke till detta. Det enda undantaget till detta kommer att vara i händelse av att vi delar dina kontaktuppgifter med en noggrant utvald tredjepart som vi anlitar för att utföra en validering av dina uppgifter, som att bekräfta att du deltog i en studie nyligen. Detta för att försäkra oss om att vi uppfyller våra stränga kvalitetskrav och därför att det inte vore praktiskt att begära ett specifikt samtycke från dig för detta. Detta utgör ett berättigat intresse för en verksamhet som vår, men vi kommer alltid att göra detta i enlighet med denna policy och kommer endast att göra detta efter noggrann bedömning av hur detta kommer att påverka din integritet. Om bedömningen inte är tillfredsställande så kommer vi inte att fortskrida. De kontaktuppgifter vi har till dig kan komma från en rad olika källor. Vi kommer alltid att informera dig om vilken källan till dina kontaktuppgifter var när du talar med oss. Vårt kontaktformulär kommer att samla in följande information från dig: ett namn, e-postadress, namnet på ditt företag och ett telefonnummer. Detta gör det möjligt för oss att hjälpa dig med din förfrågan och ge dig sådan feedback som vi kan ha. Om du vill delta i vår IT- eller hälsovårdsgrupp, kommer vi fråga efter ditt fullständiga namn, telefonnummer, e-postadress, medicinsk specialitet eller befattning, och ditt bosättningsland. Detta för att vårt team ska kunna kontakta dig och validera dina uppgifter som deltagare i vår panel. Vi kommer att ställa ett par frågor till för att förstå dina specifika omständigheter. Om du ansöker om anslutning till våra telefonundersökningsteam, kommer vi att be om samma slags information, men vi kommer även att be om din adress så att vi kan kontrollera om du utan besvär kan komma till oss för att arbeta, och vi kommer givetvis att behöva veta vilka språk du talar. Du kan även välja att bifoga ett CV till det formulär som du lämnar in till vårt team för granskning. Som vi kommer att informera dig om närhelst vi talar med dig på telefon, spelar vi in alla våra samtal för att försäkra oss om att våra team behandlar dig rättvist, arbetar på ett professionellt och tillmötesgående vis, och tillhandahåller en servicenivå som uppfyller våra interna standarder och standarderna i relevant uppförandekod. Vi kommer alltid att bekräfta att detta är okej för dig innan vi fortskrider med samtalet, och dessa inspelningar kommer aldrig att delas med någon annan än personer vars uppgift på RONIN omfattar ansvar över kvalitetskontroll - såvida det inte finns ett separat syfte som dessa inspelningar behövs till, såsom analys, varvid vi kommer att be om ditt samtycke till detta separat innan vi fortskrider med samtalet. Om du framgångsrikt fullföljde en av våra undersökningar är det möjligt att du är berättigad till att erhålla ett incitament (även kallat arvode eller betalning). Detta incitaments värde kommer att variera beroende på längden, svårigheten och undersökningens ämnesområde. Vi kommer alltid i förväg tala om vilket värde, vilken valuta och vilken metod som kommer att användas för utbetalning av detta incitament. Samtliga incitamentsutbetalningar från RONIN International omfattas av specifika villkor, som finns tillgängliga på: . Vi hanterar alla incitamentsutbetalningar för våra undersökningar, men ibland rekryterar vi deltagare för deltagande i tredjepartsundersökningar. När så är fallet är det möjligt att tredjeparten administrerar incitamentet. Vi kommer att göra detta tydligt för dig när vi kontaktar dig om deltagande i en annan undersökning. För att du ska motta ett incitament kommer vi att behöva din e-postadress för att skicka en Amazon-voucher eller PayPal-betalning. Såvida du inte i förväg har gett ditt samtycke till andra syften, kommer din e-postadress att användas endast för att skicka denna betalning till dig och kommer att raderas så snart vi har fått bekräftelse om att betalningen framgångsrikt mottagits och till din belåtenhet. När vi tar kontakt med dig, kommer vi alltid att tala om för dig vem vi är, tillhandahålla våra kontaktuppgifter, och tillhandahålla namnet (namnen) på den (de) dataregisteransvariga som bestämt hur dina uppgifter ska behandlas. För det mesta kontaktar vi dig på uppdrag av våra kunder, antingen som namngivna enskilda personer eller som yrkesverksamma som passar in i den kategori av intressenter som undersökningen görs om, och detta betyder att de utgör registeransvariga, dvs. utan dem skulle ingen behandling av uppgifter ha skett. Detta omfattar även ditt förhållande till oss, och de kommer aldrig att erhålla dina personuppgifter (om det någonsin vore fallet så skulle vi be dig om ett specifikt informerat samtycke till detta). Beroende på omständigheterna, kan vi utgöra registeransvariga gemensamt. Eftersom du ingår i en relation med oss när du deltar i våra undersökningar, har vi rättsliga krav som omfattar en del av dina rättigheter, om du skulle välja att åberopa dessa. Fortsätt läsa för att få reda på vad detta betyder och hur detta kan påverka dig. I en marknadsundersökning går olika parter samman och bildar " ". Den börjar med , det företag som beslutar sig för att genomföra ett marknadsundersökningsprojekt. Sedan kommer marknadsundersöknings- som utformar undersökningen och kommer att redogöra för resultaten till undersökningens sponsor. Därefter kommer som genomför undersökningen online eller via telefon och talar med respondenter världen över för att samla in de åsikter och insikter som behövs för att skriva redogörelserna. Dessutom, kan en del delta för att hjälpa till med en del specialiserade delar av projektet, som kommer att variera mycket från ett projekt till ett annat. Under tillämplig dataskyddslagstiftning, utgör en registeransvarig den entitet som avgör syftet för vilket ("varför") och det sätt som ("hur") uppgifter behandlas på. Däremot kommer en registerförare att agera enligt specifika anvisningar från den registeransvarige och lagra dina uppgifter så länge som det är nödvändigt för att genomföra det arbete som den registeransvarige kräver av dem. I marknadsundersökningsprojekt kommer det ofta att finnas mer än en registeransvarig och det kan även omfatta stöd från flera dataförare. Alla dessa parter är rättsligt förpliktade att skydda din integritet och tillämpa de rättigheter som GDPR tillhandahåller dig. Du kan närsomhelst till de personuppgifter vi lagrar om dig. När du kontaktar oss kommer vi att behöva avgöra om vi utgör den registeransvarige för dina personuppgifter. Om vi inte gör det kommer vi be dig att kontakta och tala direkt med den registeransvarige eller fråga dig om vi kan kontakta honom/henne för dig. Om vi utgör den registeransvarige kan du få åtkomst till dessa personuppgifter, och korrigera, ändra eller radera dem, bortsett från vid följande omständigheter: Med ditt samtycke till att vi behandlar uppgifter som underlag, har du även , vilket betyder att du kan begära att få personuppgifter som du har tillhandahållit oss i ett format som är lätt att läsa och som kan återanvändas av andra om du skulle vilja dela dessa uppgifter med en annan registeransvarig. Du kan även be oss vi innehar om dig. Felaktig information kan leda till frustration eller vilseledande kommunikation, och det är vårt åtagande att försäkra oss om att den information vi innehar om dig är så korrekt som möjligt. Vi arbetar hårt för att hålla personuppgifter som vi lagrar korrekta, fullständiga, aktuella och relevanta, baserat på den senaste information som är tillgänglig för oss. Vi litar på din hjälp med att hålla dina personuppgifter korrekta och aktuella genom att svara ärligt på våra frågor. Du har även , även kallad "rätten att bli glömd". Om du har gett ditt samtycke till att vi lagrar eller behandlar dina uppgifter, har du rätt att få uppgifter som vi lagrar om dig raderade om du vill återkalla ditt samtycke. Eftersom vi ofta kontaktar dig för andra företag som kan ha delat dina kontaktuppgifter med oss, kommer vi ibland att behöva ta kontakt igen med det företag som delade dina uppgifter och upplysa dem om ditt beslut att återkalla samtycket. Det finns gränser för vad denna rätt att radera kan åstadkomma: om vi raderar alla dina uppgifter, är det möjligt att vi kontaktar dig igen slumpmässigt helt enkelt därför att marknadsstudier ofta måste kontakta ett representativt urval av populationen; vilket inte betyder att vi behållit dina uppgifter, utan att de kom fram vid ett slumpmässigt urval. Du har även rätta att åberopa din behandlingen av dina personuppgifter. Rätten att begränsa innebär att vi inte längre kommer att utföra någon vidare behandling av dina uppgifter, bortsett från att lagra dina uppgifter endast för att säkerställa att vi inte utför någon vidare behandling av uppgifter; vi skulle inte göra något annat med dina uppgifter. Detta är ofta det bästa sättet att förhindra vidare kontakt från oss därför att det gör det möjligt för oss att behålla tillräckligt med information för att säkerställa att dina kontaktuppgifter utesluts från efterföljande projekt. Så som vi redan angett, delar vi ibland dina personuppgifter med tredjepartsäljare för kvalitetskontrollsändamål. Eftersom vår rättsliga grund för detta utgörs av berättigade intressen, har du denna behandling. Säljare som vi kontrakterar kommer att agera i enlighet med dataskyddslagstiftningen och kommer att klargöra för dig när de kontaktar dig första gången att du kan invända mot denna behandling närsomhelst - vi kommer att bli informerade om detta och agera i linje med det. Om du vill utöva någon av dessa rättigheter, kontakta oss via e-post eller brevpost med de kontaktuppgifter som tillhandahålls under "Ta kontakt". Våra team kommer att anstränga sig att uppfylla din begäran inom högst 30 dagar efter mottagande. Om vi behöver mer tid kommer vi att meddela dig detta inom denna tidsram. Vi kan komma att behöva kontakta dig först för att be om ytterligare information som bekräftar din identitet, så att vi inte uppfyller illvilliga eller bedrägliga önskemål. Denna information kommer endast att lagras för att kontrollera att din begäran är genuin och därefter kommer den att förstöras; den kommer inte att användas för något annat ändamål. Om det är troligt att din begäran kan påverka andra registrerade, kan vi komma att vidta ytterligare verifieringsåtgärder, men du kommer att meddelas om detta skriftligen. Om vi inte kan bifalla din begäran alls, kommer vi att kontakta dig skriftligen för att förklara varför. Om begäran anses orimlig eller oskälig, kan vi komma att kräva att du betalar en liten avgift innan vi skickar en kopia av dina uppgifter - denna kommer att vara på en skälig nivå. Om du tidigare gett ditt samtycke till att vi behandlar dina personuppgifter, kan du återkalla detta samtycke närsomhelst. Det finns två sätt som du kan göra detta på: När du deltar i vår forskning, kan vi komma att be dig om dina personliga åsikter, liksom demografisk information, såsom din ålder och ditt hushålls sammansättning. Du är inte tvungen att besvara frågor som vi ställer till dig och du kan avbryta deltagandet i en studie närsomhelst. Om du går med i en marknadsundersökningspanel från RONIN, kan du lämna den närsomhelst genom att följa anvisningarna för avslutande som vi inkluderar i varje e-post som vi skickar till dig. När vi skriver redogörelser eller återrapporterar resultat från undersökningar som vi utför, inkluderar vi dina svar i en lista för alla de övriga deltagarna och redogör för denna i en fil till vår kund där du inte är identifierbar. Detta kan användas av vår kund för att redogöra undersökningens resultat till undersökningens sponsor. Vi kommer aldrig att redogöra för dina enskilda undersökningssvar eller förmedla dem på ett sådant sätt att du är personligen identifierbar i filen, med ett par undantag. Vi kan komma att röja dina uppgifter och undersökningssvar till tredjeparter enligt följande: Din undersökning kan samlas in, lagras eller behandlas av våra dotterbolag eller icke anslutna försäljare, såväl inom som utom EU. De är avtalsmässigt bundna till att hålla den information som de samlar in och lämnar till oss eller vi samlar in och lämnar till dem konfidentiell och måste skydda den med säkerhetsstandarder och förfaranden som är likvärdiga med våra egna, oavsett var de själva har sin hemvist. Se "Internationell överföring av uppgifter". Vi informerar och utbildar våra anställda om våra policyer och förfaranden angående konfidentialitet, säkerhet och integritet, och vi betonar betydelsen av att följa dem. Våra säkerhetsförfaranden motsvarar allmänt accepterade kommersiella standarder som används för att skydda personuppgifter och granskas regelbundet för att säkerställa att detta upprätthålls. Vi kan komma att överföra personuppgifter till dotterbolag eller icke anknutna försäljare för undersökningsrelaterade ändamål, såsom databehandling. Vi kräver att dess företag skyddar alla personuppgifter på ett sätt som överensstämmer med våra åtgärder och som lagen föreskriver. Vi följer allmänt accepterade branschstandarder för att skydda personuppgifter som lämnats till oss, såväl vid överföring som när vi mottagit dem. Dessa inkluderar kryptering, skydd av lösenord, säker filöverföring och andra åtgärder som att begränsa det antal användare som kan få åtkomst till din information vid något tillfälle - vi granskar detta regelbundet. Vi kommer emellanåt att behöva överföra dina uppgifter utanför det Europeiska ekonomiska samarbetsområdet ("EES") för att säkerställa att vi kan tillhandahålla våra tjänster, antingen säljarsupport eller därför att våra kunder inte har sin hemvist i EES. När vi gör detta, kommer vi att tala om det för dig i förväg innan vi behandlar dina uppgifter och få uttryckligt samtycke från dig att göra detta och all överföring av uppgifter kommer att göras på ett säkrare vis. Uppgifterna kommer endast att användas på samma vis som de skulle ha använts inom EES, med samma omsorg vad gäller dina rättigheter och din integritet. Dessa kommer att skyddas genom minst en av dessa åtgärder: Vi kommer alltid att se till att endast behålla de uppgifter som vi behöver och endast så länge som vi behöver dem. Vi granskar regelbundet de uppgifter vi lagrar. Om vi har uppfyllt det syfte som vi samlade in dem för så är de inte längre relevanta - vi raderar dem. Vi strävar även efter att samla in de uppgifter vi behöver. Den specifika tidsramen kommer att variera men om vi inte har något affärsmässigt eller rättsligt behov att behålla dem, kommer vi antingen radera dem på ett säkert sätt eller anonymisera dem för att säkerställa att ingen någonsin kan koppla ihop dem med dig. Till exempel: Vårt engagemang gentemot dig och vårt arbetes kvalitet är förankrat i följande medlemsskap i branschorganisationer och certifiering enligt ISO-standarder. För mer information om dessa lagar, koder och riktlinjer se online. Vi hoppas att du är nöjd med innehållet och karaktären i vår kommunikation med dig, men om du inte längre vill få e-post från RONIN, klicka på "avsluta prenumeration"-länken längst ned på våra e-postmeddelanden. Vi har utsett ett dataskyddsombud som agerar som kontaktpunkt för frågor du kan ha angående denna policy, dina personuppgifter och hur vi använder dem. Dataskyddsombudet agerar även som kontaktpunkt för organisationer och tillsynsmyndigheter som kan ha frågor om dina uppgifter och hur vi använder dem. Om du har några frågor, inklusive om den här policyn, skicka e-post till vårt dataskyddsombud på eller kontakta via brevpost till: FAO: Data Protection Officer Harling House, 4th floor 47-51 Great Suffolk Street SE1 0BS, London, Storbritannien Vi kommer alltid anstränga oss att besvara klagomål och tvister från enskilda individer angående deras personuppgifter eller integritet, men om du har anledning att tycka att vi inte har behandlat dig rättvist och att vårt svar till dig inte har varit tillfredsställande, så kan du välja att framföra ett klagomål till dataskyddsmyndighetens kontor (Information Commissioner’s Office (ICO)), Storbritanniens dataskyddsmyndighet och tillsynsmyndighet i Storbritannien, genom att ringa 0303 123 1113 eller på . Om du inte är bosatt i Storbritannien är det möjligt att du skulle vilja framföra ett klagomål till din lokala dataskyddsmyndighet. En lista över dessa institutioner finns tillgänglig (senaste åtkomst den 9 maj 2018). Emellanåt kan vi behöva eller välja att ändra den här policyn. Om vi ändrar den här policyn på sätt som påverkar hur vi använder dina personuppgifter, kommer vi att publicera ett meddelande på vår webbsajt och meddela dig om denna ändring. Denna kommer att gälla från den tidpunkt då ändringen gjordes på vår sajt.
li|För att erbjuda dig att delta i en marknadsundersökning eller en undersökning om kundtillfredsställelse För att, som en del i en marknadsundersökning, utföra en intervju via telefon För att kontrollera svar som du nyligen angett i en marknadsstudie För att validera din inskrivning i vår panel Om du deltar i vår panel, för att uppdatera våra register och försäkra oss om att de stämmer Om vi kontaktar dig via e-post, hade du talat med oss tidigare och angett ditt intresse för att delta i fler och liknande typer av undersökningar. Vid denna tidpunkt förmedlade du en e-postadress som vi kan använda i detta syfte. Alternativt skulle vi kunna kontakta dig åt vår kund. Om de tillhandahåller dig med produkter och tjänster, kan de ha bett oss, som oberoende marknadsundersökningsföretag, att tala med dig för att få veta hur nöjd du är med dem. Ibland ber arbetsgivare oss att även genomföra interna personalundersökningar för att förstå hur nöjd du är med dem också, Vår kunds integritetsmeddelande kommer att ange att de ibland förmedlar dina uppgifter och samarbetar med företag som vårt av marknadsundersökningsskäl. Om vi kontaktar dig via telefon, så gäller åter ovanstående men vi kan även ha hittat ditt telefonnummer i allmänt tillgängliga databaser, därför att vi tror att du motsvarar kriterierna för vår undersökning. Denna process kallas "skrivbordsundersökning" och hjälper oss nå lämpliga undersökningsdeltagare via telefon, baserat på bosättningsland, befattning eller bransch. Ibland arbetar vi även med tredjepartsäljare som skapar listor med allmänt tillgänglig information för att hjälpa oss nå rätt individer. Alternativt kan ditt telefonnummer ha dykt upp under en process som kallas "uppringningar med slumpvis utvalda nummer" - besök för att få reda på mer! Ibland skickar vi ut dokumentation om vårt arbete till din arbetsplats, så att du kan kontakta oss för att ange ditt intresse, som en affisch "för att anmäla ditt intresse". Du kan ha sett poster från oss på sociala medier. Alternativt, om du är på LinkedIn, kan du ha varit mottagare av en av våra annonskampanjer. Närhelst detta inträffar ber vi dig skicka in uppgifter om dig och kontaktar dig direkt för att bekräfta att du uppfyller kriterierna för en specifik studie. Kostnaden för att göra detta skulle vara oproportionerlig och orimlig; eller Vi inte kunde lämna ut dina uppgifter utan att lämna ut uppgifter från andra enskilda personer, eller konfidentiell kommersiell information från RONIN eller våra kunder Om du skulle vilja göra detta via telefon vid en undersökning, meddela detta till våra telefonintervjuare så kommer vi agera utifrån detta omedelbart. Vi kommer att avsluta intervjun och spela in din återkallelse av samtycke för den undersökningen. skicka en e-post till oss på där du anger ditt fullständiga referensnummer från din inbjudan via e-post och uppger att du inte längre samtycker till att delta i denna undersökning. Du kan även välja att avsluta ditt deltagande närsomhelst genom att avsluta undersökningen. Om du inte längre vill att vi ska behandla dina uppgifter för något ändamål, däribland inbjudningar till kommande undersökningar, skicka ett e-postmeddelande på för att meddela oss Din begäran eller ditt samtycke till att dela din identifierande information och enskilda svar med tredjeparter för ett specifikt ändamål; Vi tillhandahåller dina svar till en tredje part som är avtalsmässigt bunden att hålla den förmedlade informationen konfidentiell och att endast använda den för forskningsändamål; detta för att säkerställa att de inte kontaktar dig igen för att delta i en undersökning som du redan har avslutat eller för kvalitetskontrollsändamål; I de sällsynta men möjliga fall där informationen omfattas av juridiska, rättsliga eller lagstadgade krav på röjande av informationen. Överföringen kommer att göras till ett land som har dataskyddslagar som den Europeiska kommissionen anser tillhandahåller skydd som motsvarar EES-standarder. Vi kommer att upprätta ett avtal mellan mottagaren av de uppgifter som kräver att de skyddar dina uppgifter enligt samma standarder som de som är tillämpliga i EES. Vi kan komma att behöva lagra information om dig längre än normalt om du tjänade ett incitament genom deltagande i en undersökning, men du inte har löst ut det från vår webbsajt ännu. Om du är sjukvårdsanställd, kan vi behöva behålla redogörelser om biverkningar som du nämnde om patienter tills vi är helt nöjda med att detta har följts upp ordentligt. Företagspartner i Företagsmedlem i Associerad medlem i Medlem i Registrerad i informationskommissionärens kabinett ( -certifierad (system med kvalitetsledning för operativ kompetens)
st|Senast ändrat Datum för ikraftträdande Vi utför endast marknadsundersökningsprojekt. Via e-post Via telefon Andra metoder På vår webbsajt Via telefon begära åtkomst rätt till portabilitet korrigera de register rätt att radera rätt att begränsa rätt att invända mot Via telefon Online E-post
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h2|1. 2. 3. 4. 5. 6. 7. 8. 9. a. b. c. d. e. f. g. 10. 11. 12. 13. Internationell överföring av uppgifter 14. Lagring av uppgifter 15. 16. 17. 18. Contact Us
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin Svenska Vårt arbete Vad innebär marknadsundersökning? Våra kunder Vem arbetar vi för? Varför vi kontaktar dig Du hörde av oss. Hur vi kontaktar dig och var våra kontaktuppgifter kommer från För att hjälpa dig förstå hur vi når dig De uppgifter vi samlar in Vilken typ av information får vi från dig? Incitamentsutbetalningar Tjäna pengar genom att delta i värdefulla undersökningar Vår roll i behandlingen av dina uppgifter Vem har ansvar för dina uppgifter Registeransvariga och registerförare Vem har ansvar för dina uppgifter Utövande av de rättigheter som GDPR tillhandahåller dig Förhållanden till uppgifter på dina egna villkor Åtkomst Portabilitet Korrigering Radering Begränsning Invändning Tidsramar och verifiering av identitet Återkallelse av samtycke och undanhållande av information Inga skyldigheter i undersökningar [email protected] [email protected] Konfidentialitet avseende undersökningssvar och personuppgifter Skydda din identitet Säkerhet för personuppgifter Skydda dina uppgifter Kvalitetsstandarder Utmärkande företagsbedrifter har levererats Så här väljer man bort ytterligare e-post Får du för mycket e-post? Ta kontakt Frågor eller oklarheter? [email protected] här Ändringar av denna policy [email protected] Linkedin
em|undersökningens sponsor företaget fältarbetesagenturen andra tredjeparter Skydda dina uppgifter inom EES och utomlands Om vi inte behöver dem, raderar vi dem endast
pa|03 August 2020 RONIN is delighted to announce that we have been selected as finalists on no less than 3 MRS Operations Awards. We couldn’t be happier to see our collective efforts recognised in this way by the MRS and owe huge thanks for our clients for their glowing testimonials and trust in our work. We are Oppies finalists in: Every year, the Oppies recognise the cream of the crop in the UK market research world. Winners will be announced in the Oppies+ broadcast 24 September, at 4 p.m., and we cannot wait to tune in to the virtual ceremony with all our colleagues from the industry. Simon Glanville, MD, on the news: “ ” Thanks to the collaborative approach of our internal CATI and Digital Recruitment team, we make it our mission to take ownership of your projects and to deploy the optimal multichannel strategy to go above and beyond your expectations for quality-focused qualitative and quantitative fieldwork. We are pleased the judges have recognised the value in our solution-oriented expertise and ability to constructively challenge assumptions to support our clients in informed discussions. If you have any questions about how RONIN can deploy its best-in-class expertise to support your research objectives, please get in touch with or and we will happy to help! Here is some of the feedback from our clients that have propelled us forward in these Awards: “ ” “ ” “ “ “ ” Massive thanks again to our clients for these stellar contributions!
st|Best Data Collection – Telephone Best Training & Development Operational Excellence Divisional Managing Partner Senior Research Manager Insight Director & Lead Project Consultant Head of Research Solutions
h1|Oppies 2020
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin Oppies 2020 Category: RONIN News [email protected] Linkedin
em|We are delighted that everyone’s hard work on such demanding global mixed methodology projects – across telephone, digital recruitment and online – has been recognised by the MRS panel of judges. My congratulations go out to the whole team on making it to the finalist stage. We have gone from strength to strength in the previous 12 months, delivering on some of our most challenging projects to date, so this is hugely rewarding news. We use RONIN International for ongoing work with a very hard to reach B2B audience and they do such a fantastic job for us. We really appreciate their always can-do attitude, creative thinking, and digital competence when it comes to tough data collection problems. They will always strive to set realistic expectations and have continually delivered on their promises time and time again. We have been working with RONIN International for the past two years on a global study with key opinion leaders and have been so pleased with our collaboration. In addition to the project being delivered on time and on budget, it was also executed to a very high standard. Since then, RONIN International have been one of our most trusted partners on similar projects. The quality and profile of the recruits we could reach exceeded our expectations and made for strong and insightful results. [The] piece is now commissioned on a yearly basis. [This was] the most extensive programme ever conducted on the topic, and by far the largest ever market research programme designed by Brand Finance. We set RONIN International a big challenge: can you deliver a high-quality global sample of experts and influencers of many different types, and deliver on-time and on-budget? Interviewers presented both RONIN International and Brand Finance very professionally, and all deadlines were met. We have obtained a rigorous and credible ‘expert view’ on this big issue. With a substantial challenge of completing 1000 interviews across 71 countries, RONIN swiftly implemented an approach to managing the sample down to individual quota cells which proved highly effective. Our partnership has helped us win, successfully deliver, and consequently grow projects (e.g. into more countries). Project management / client service has been consistently excellent – always proactive, responsive, and highly organised. RONIN also shares our strong commitment to high data quality, and this is a key reason we work with them. I wouldn’t hesitate to recommend RONIN for data collection services.
pa|: 12 juin 2019 : 25 mai 2018 RONIN International est un cabinet d'études de marché indépendant basé à Londres, au Royaume-Uni. Nous prenons très au sérieux la protection de la vie privée de tous les utilisateurs de notre site Internet, ainsi que celle des participants à nos études. La présente politique de confidentialité a été élaborée pour vous informer des principes régissant notre utilisation des données à caractère personnel et vous aider à comprendre qui nous sommes et comment nous travaillons. La présente politique s'applique aux données collectées par le site Internet de RONIN International et aux données que nous collectons et conservons à votre sujet et lors des études de marché en ligne et par téléphone (soit en tant que participant ponctuel aux études, soit en tant que membre de nos panels). Pour votre confort, le présent document inclut des liens vers des ressources qui pourraient vous aider à comprendre comment notre politique s'applique à vous. La présente politique ne s'applique pas à ces ressources externes et ces liens sont inclus uniquement à des fins d'information et de référence. Si vous consultez ces sites tiers, vous serez soumis à leurs politiques de confidentialité. Veuillez vous y référer pour en savoir plus sur la façon dont ils traitent vos données. Nous réalisons des études de marché téléphoniques et en ligne partout dans le monde depuis notre bureau au Royaume-Uni pour répondre aux besoins de nos clients et de leurs clients en vous comprenant, en tant que clients actuels ou potentiels (ou car vous correspondez au profil de leurs clients potentiels), ainsi que le marché dans lequel vous évoluez et travaillez, et les produits et services que vous utilisez : c'est cela une étude de marché. Nos études sont menées pour le compte de nombreux clients, tels que des PME souhaitant développer des produits et services pour mieux répondre à vos besoins, des instituts de recherche contractés par des laboratoires pharmaceutiques désirant savoir comment leurs produits se portent sur le marché, des organismes publics devant identifier comment façonner les politiques à venir, et bien d’autres. Nous pouvons réaliser des projets pour d'autres commanditaires, par exemple des cabinets de conseil et des propriétaires d'entreprise. . Votre participation à nos études n'entraînera jamais de communication commerciale ou marketing de notre part, ni de la part de nos clients ou d’un tiers quelconque. Les études de marché ont un rôle important permettant aux entreprises de prospérer, d'offrir un meilleur service, et dans le cas des études de marché médicales, elles nous permettent même de signaler des événements indésirables chez les patients et d’assister les départements de pharmacovigilance dans leurs efforts à travers le monde. Toute communication que vous recevez de notre part, par exemple des invitations par e-mail ou des appels téléphoniques, nous identifiera clairement et expliquera le(s) but(s) de notre message. Lorsque nous vous contacterons, ce sera généralement dans l'un des buts suivants : A l’occasion, il se peut que vous soyez contacté à d’autres fins ; dans un tel cas nous vous aurions demandé la permission avant de vous contacter à nouveau. Si nous vous contactons pour toute autre raison, nous veillerons toujours à ce que le but soit compatible avec ce à quoi vous avez préalablement consenti. Dans la grande majorité des cas, nous ne traitons vos données que sur la base de votre consentement éclairé. La seule exception pourrait être l’éventualité dans laquelle nous partagerons vos coordonnées avec un tiers soigneusement sélectionné engagé pour valider certaines informations, comme par exemple confirmer votre participation à une enquête récente. Il s’agit pour nous de s'assurer de respecter nos critères de qualité très stricts et il ne serait pas commode, dans un tel cas, de vous demander votre consentement spécifique. Ceci est un intérêt légitime pour une entreprise comme la nôtre, mais nous le ferons toujours conformément à la présente politique et nous ne le ferons qu'après avoir soigneusement évalué l'impact sur votre vie privée. Si l'évaluation n'est pas satisfaisante, nous ne procéderons pas. Les coordonnées que nous avons vous concernant peuvent provenir de diverses sources. Nous vous ferons toujours savoir d’où proviennent vos coordonnées lors de nos échanges. En remplissant notre formulaire de contact nous vous demanderons les informations suivantes : votre nom, votre adresse e-mail, le nom de votre société et un numéro de téléphone où vous joindre. Cela nous permet de vous aider avec votre demande et de vous répondre. Si vous souhaitez rejoindre nos communautés informatique ou santé, nous vous demanderons votre nom complet, votre numéro de téléphone, votre adresse e-mail, votre spécialité médicale ou votre intitulé de poste, ainsi que votre pays de résidence. Cela permet à notre équipe d’entrer en contact avec vous et de confirmer vos coordonnées en tant que membre de notre panel. Nous vous poserons quelques questions supplémentaires pour comprendre votre situation particulière. Si vous postulez pour rejoindre nos équipes d’enquêteurs téléphoniques, nous vous demanderons le même type d'informations, ainsi que votre adresse afin de pouvoir vérifier que vous pouvez facilement vous rendre à nos bureaux, et bien sûr nous devrons savoir quelles langues vous parlez. Vous pouvez également choisir d'inclure un CV dans votre formulaire pour que notre équipe puisse l'examiner. Comme cela vous sera indiqué lors de chaque échange téléphonique, nos appels sont enregistrés pour s’assurer que nos équipes vous traitent équitablement, travaillent de manière professionnelle et courtoise, et offrent un niveau de service conforme à nos normes internes et à celles des codes de conduite pertinents. Nous vérifierons toujours que cela vous convient avant de procéder à l'appel, et ces enregistrements ne seront jamais partagés avec des personnes autres que celles dont le rôle chez RONIN inclut la responsabilité du contrôle qualité (sauf si ces enregistrements ont un but distinct, comme l'analyse, auquel cas nous vous demanderons d’y consentir séparément avant de procéder à l'appel). Si vous avez rempli avec succès l'une de nos enquêtes, il est possible que vous ayez droit à une récompense (aussi appelée honoraire ou paiement). La valeur de cette récompense varie en fonction de la longueur, de la complexité et du sujet de l'enquête. Nous vous dirons toujours à l'avance quelle en sera la valeur, la devise et la méthode de paiement. Tous les paiements de récompenses de RONIN International sont régis par des conditions particulières, disponibles sur : . Nous traitons tous les paiements de récompenses de nos enquêtes, mais à l'occasion nous recrutons des participants pour prendre part à des enquêtes de tiers. Lorsque c'est le cas, il est possible que la récompense soit gérée par ledit tiers. Cela vous sera indiqué lorsque nous vous contacterons pour participer à une enquête. Pour recevoir une récompense, nous aurons besoin de votre adresse e-mail pour vous envoyer un bon d’achat Amazon ou un paiement PayPal. Sauf si vous avez précédemment consenti à d'autres fins, votre adresse e-mail ne sera utilisée que pour vous envoyer ce paiement et sera supprimée dès que nous aurons la confirmation que le paiement a été reçu avec succès et que vous êtes satisfaits. Lorsque nous entrerons en contact avec vous, nous vous indiquerons toujours qui nous sommes, nos coordonnées et le(s) nom(s) du(des) responsable(s) du traitement ayant décidé de la façon dont vos données seront traitées. La plupart du temps, nos clients nous demandent de vous contacter, soit en tant qu'individus nommés, soit en tant que professionnels appartenant à la catégorie de répondants recherchés, ce qui signifie qu'ils sont responsables du traitement des données, c'est-à-dire que sans eux aucun traitement de données n’aurait eu lieu. Cela s'applique même si votre relation est avec nous, et qu’ils ne recevront jamais aucune de vos données à caractère personnel (si tel était le cas, nous vous demanderions préalablement votre consentement éclairé et particulier). Selon les circonstances, il se peut que nous soyons les responsables associés du traitement. Puisque que vous entrez en relation avec nous lorsque vous participez à nos enquêtes, nous avons l'obligation légale de donner effet à certains de vos droits, si vous choisissez de les exercer. Veuillez lire la suite du présent document pour savoir ce que cela signifie et comment cela peut vous affecter. Dans une étude de marché, différentes parties s’associent pour former la « ». Cela commence avec le , l'entreprise qui décide de mener un projet d'étude de marché. Vient ensuite le d’études qui conçoit l'enquête et qui rendra compte de ses découvertes au commanditaire de l’étude. Puis vient l' qui réalise l’enquête en ligne ou par téléphone et parle aux répondants partout dans le monde pour recueillir les opinions et les idées nécessaires à la rédaction des rapports. En outre, d'autres pourraient être impliquées pour fournir de l’aide sur certains éléments spécialisés du projet, qui varieront largement d’un projet à l’autre. En vertu de la législation applicable en matière de protection des données, le responsable du traitement des données est l'entité qui détermine le but pour lequel (« pourquoi ») et la manière (« comment ») dont les données sont traitées. D'autre part, le chargé de traitement des données agira selon les instructions spécifiques du responsable de traitement des données et ne conservera vos informations que le temps nécessaire pour compléter le travail demandé par le responsable de traitement des données. Dans tout projet d'étude de marché, il y aura souvent plus d'un responsable de traitement des données et il se pourrait qu’ils soient assistés de plusieurs chargés de traitements des données. Toutes ces parties sont légalement tenues de protéger votre vie privée et de garantir les droits qui vous sont octroyés par le RGPD. Vous pouvez à tout moment aux données à caractère personnel que nous détenons à votre sujet. Une fois que vous nous aurez contactés, nous devrons déterminer si nous sommes responsables du traitement de vos données à caractère personnel. Si ce n'est pas le cas, nous vous demanderons de prendre contact directement avec le responsable du traitement ou si nous vous nous autorisez à prendre contact avec eux en votre nom. Si nous sommes responsables du traitement, vous pourrez accéder à ces données à caractère personnel, les corriger, les modifier ou les supprimer, sauf dans les circonstances suivantes : Selon le consentement que vous nous avez accordé à traiter les données, vous avez également un , ce qui signifie que vous pouvez demander à recevoir les données à caractère personnel vous concernant, que vous nous avez fournies dans un format facile à lire et réutilisable par d'autres, si vous souhaitez les partager avec un autre responsable de traitement des données. Vous pouvez également nous demander de que nous détenons vous concernant. Des informations inexactes peuvent entraîner une frustration ou une communication trompeuse, et nous nous engageons à nous assurer que les informations que nous détenons vous concernant soient aussi précises que possible. Nous nous efforçons de garder les informations personnelles qui sont sous notre contrôle précises, complètes, mises à jour et pertinentes, sur la base des informations à notre disposition les plus récentes. Nous comptons sur vous pour nous aider à garder vos informations personnelles exactes et à jour en répondant honnêtement à nos questions. Vous avez également un , également connu sous le nom de « droit à l'oubli ». Si vous avez consenti à ce que nous conservions ou traitions vos données, vous avez le droit d'effacer les données que nous détenons à votre propos si vous souhaitez révoquer votre consentement. Étant donné que nous vous contactons souvent au nom d'autres sociétés qui ont peut-être partagé vos coordonnées avec nous, nous devons parfois communiquer avec la société ayant partagé vos coordonnées et l’informer de votre décision de révoquer votre consentement. Il y a des limites à ce que ce droit d'effacement peut accomplir : si nous effaçons toutes vos données, il se peut que nous soyons de nouveau en contact avec vous par hasard en raison du fait que les études de marché doivent souvent entrer en contact avec un échantillon représentatif de la population ; cela ne veut pas dire que nous avons gardé vos informations, mais plutôt qu’elles sont apparues lors de la sélection d’un échantillon aléatoire. Vous êtes également autorisé à exercer votre du traitement de vos données à caractère personnel. Le droit de limitation signifie que nous ne ferons plus aucun traitement de vos données, si ce n'est la conservation de vos données dans le seul but de nous assurer que nous n'effectuons aucun autre traitement des données ; nous ne ferions rien d'autre avec vos informations. C'est souvent le meilleur moyen d'éviter tout autre contact de notre part car cela nous permet de garder juste assez d'informations pour nous assurer que vos coordonnées seront exclues de tous les projets suivants. Comme mentionné, nous pouvons parfois partager vos données à caractère personnel avec des prestataires externes à des fins de contrôle qualité. Puisque ces actions ont comme base légale l’intérêt légitime, vous avez le à un tel traitement des données. Tous les prestataires que nous engageons opèreront conformément à la législation sur la protection des données et vous indiqueront clairement, lors de votre premier contact, que vous pouvez vous opposer à ce traitement à tout moment ; cela nous sera communiqué et pris en compte. Si vous souhaitez exercer l'un de ces droits, veuillez nous contacter par e-mail ou par courrier postal aux coordonnées indiquées dans la section « Nous contacter ». Nos équipes s'efforceront d'agir selon vos demandes au plus tard 30 jours après réception. Si nous avons besoin de plus de temps, nous vous le ferons savoir dans ce délai. Nous pouvons être amenés à vous contacter pour demander des informations supplémentaires et vérifier votre identité, afin de ne pas donner suite à des demandes malveillantes ou frauduleuses. Ces informations ne seront conservées que pour vérifier l’authenticité de votre demande, après quoi elles seront détruites ; elles ne seront utilisées dans aucun autre but. Si votre demande est susceptible d'affecter d'autres personnes concernées, il se peut que nous prenions des mesures de vérification supplémentaires, mais celles-ci vous seront communiquées par écrit. Si nous ne pouvons pas répondre à votre demande, nous vous contacterons par écrit pour vous en expliquer la raison. Si la demande est jugée déraisonnable ou excessive, nous pouvons vous demander de payer une somme modique avant de vous envoyer une copie de vos données ; il s’agira d’un montant raisonnable. Si vous avez précédemment consenti à ce que nous traitions vos données à caractère personnel, vous pouvez révoquer ce consentement à tout moment. Deux méthodes sont à votre disposition : Lorsque vous participez à nos études, il se peut que nous vous demandions de nous fournir vos opinions personnelles, ainsi que des informations démographiques, telles que votre âge et la composition de votre ménage. Vous n'êtes pas obligé de répondre aux questions que nous vous posons et vous pouvez interrompre votre participation à l’étude à tout moment. Si vous rejoignez le panel d'études de marché de RONIN, vous pouvez le quitter à tout moment en suivant les instructions de désabonnement que nous incluons dans chaque e-mail que nous vous envoyons. Lorsque nous travaillons à la rédaction des rapports ou que nous transmettons les résultats d'enquêtes, nous incluons vos réponses dans une liste avec celles tous les autres participants et nous les communiquons à notre client dans un fichier de façon à ce que vous ne soyez pas identifiable. Cela peut ensuite être utilisé par notre client pour rapporter les résultats de l’enquête au commanditaire de l’étude. Nous ne ferons jamais état de vos réponses individuelles aux enquêtes, ni ne les transmettrons de manière à vous identifier personnellement dans le fichier, à quelques exceptions près. Nous pouvons divulguer vos données et vos réponses à des tiers dans les cas suivants : Vos réponses à l'enquête peuvent être collectées, conservées ou traitées par nos sociétés affiliées ou par des prestataires non affiliés, tant à l'intérieur qu'à l'extérieur de l'UE. Ils sont contractuellement tenus de conserver toute information qu'ils collectent et nous divulguent ou que nous collectons et leur divulguons confidentielle et doivent les protéger grâce à des normes et des pratiques de sécurité équivalentes aux nôtres, quel que soit l’endroit où ils se trouvent. Voir « Transfert international de données ». Nous informons et formons nos employés sur nos politiques et procédures en matière de confidentialité, de sécurité et de protection de la vie privée, et nous mettons l’accent sur l'importance de s'y conformer. Nos procédures de sécurité sont conformes aux normes commerciales généralement reconnues pour protéger les informations à caractère personnel et sont revues régulièrement pour s'assurer qu'elles sont maintenues à jour. Nous pouvons transférer des informations personnelles à des sociétés affiliées ou à des prestataires non affiliés à des fins de recherche, telles que le traitement de données. Nous exigeons que ces entreprises protègent tous les renseignements personnels conformément à nos mesures et à la loi. Nous respectons les normes généralement reconnues par le secteur pour protéger les renseignements personnels qui nous sont soumis, à la fois pendant la collecte et une fois que nous les avons reçus. Cela inclut le cryptage, la protection par mot de passe, le transfert sécurisé de fichiers et d'autres mesures telles que la limitation du nombre d'utilisateurs qui peuvent accéder à vos informations à tout moment ; ceci est mis à jour régulièrement. Nous aurons parfois besoin de transférer vos données en dehors de l'Espace économique européen (« EEE ») pour nous assurer que nous pouvons vous fournir nos services, soit avec l’aide de prestataires, soit parce que nos clients ne sont pas basés dans l'EEE. Lorsque nous faisons cela, nous vous préviendrons à l’avance avant de traiter vos données et nous obtiendrons votre consentement explicite pour le faire et le transfert de données sera effectué en toute sécurité. Les données seront utilisées de la même manière que dans l'EEE, avec la même préoccupation pour vos droits et votre vie privée. Cela sera garanti par au moins l’une de ces mesures : Nous nous assurerons toujours de ne conserver que les données dont nous avons besoin et seulement pour le temps qui est nécessaire. Nous passons en revue les données que nous détenons régulièrement. Si nous estimons que le but pour lequel nous les avons collectées n'est plus pertinent, nous les supprimons. Nous nous efforçons également de collecter les données dont nous avons besoin. Le délai spécifique variera, mais si nous n'avons aucune raison légale ou commerciale de les conserver, nous les supprimerons en toute sécurité ou les rendrons anonymes afin de garantir que personne ne pourra les associer à vous. Par exemple : Notre engagement envers vous et envers la qualité de notre travail est entériné par notre adhésion aux associations professionnelles suivantes et par notre certification aux normes ISO. Pour plus d'informations sur ces lois, codes et directives, rendez-vous en ligne. Nous espérons que vous êtes satisfait du contenu et de la nature des communications que nous vous envoyons, mais si vous ne souhaitez plus recevoir d'e-mails de la part de RONIN, veuillez cliquer sur le lien « se désabonner » en bas de nos e-mails. Nous avons nommé un Délégué à la Protection des Données qui est votre point de contact pour toutes les questions que vous pourriez avoir concernant la présente politique, vos données à caractère personnel et comment nous les utilisons. Le DPD agit également comme point de contact pour toute organisation ou organisme de réglementation qui aurait des questions sur vos données et comment nous les utilisons. Si vous avez des questions, y compris sur la présente politique, veuillez envoyer un e-mail à notre DPD à l’adresse ou nous envoyer un courrier à l’adresse ci-dessous : FAO: Data Protection Officer Harling House, 4th floor 47-51 Great Suffolk Street SE1 0BS, London, UK Nous nous efforcerons toujours de répondre à toute réclamation ou litige concernant vos données à caractère personnel ou votre vie privée, mais si vous avez des raisons de croire que nous ne vous avons pas traité équitablement et que notre réponse n'a pas été satisfaisante, vous pouvez choisir de porter plainte auprès du Commissariat à l'information (ICO), la Data Protection Authority du Royaume-Uni et l'autorité de surveillance au Royaume-Uni, par téléphone au +44(0)303 123 1113 ou sur le . Si vous n'êtes pas basé au Royaume-Uni, vous pouvez déposer une plainte auprès de votre autorité locale de protection des données. Une liste de ces institutions est disponible (dernière visite le 9 mai 2018). De temps en temps, nous pouvons avoir besoin ou choisir de modifier la présente politique. Si nous modifions cette politique d'une manière qui affecte la façon dont nous utilisons vos données à caractère personnel, nous publierons un avis sur notre site Internet pour vous informer de ce changement. Ce changement prendra effet au moment dès sa publication sur notre site.
li|Vous inviter à participer à une étude de marché ou à une enquête de satisfaction des clients ; Réaliser un entretien téléphonique dans le cadre d'une étude de marché ; Vérifier les réponses que vous avez récemment fournies dans une étude de marché ; Valider votre inscription à notre panel ; Si vous êtes membre de notre panel, pour mettre à jour vos coordonnées et nous assurer que nous avons les bonnes informations vous concernant. Si nous vous contactons par e-mail, alors vous nous avez déjà parlé et vous avez manifesté un intérêt à participer à d'autres types d’études similaires. À ce stade, vous nous auriez donné une adresse e-mail que nous pouvons utiliser dans ce but. Nous pouvons également vous contacter au nom de notre client. S'il vous fournit des produits et services, il pourrait nous demander, en tant que cabinet d’étude indépendant, de vous contacter pour comprendre votre satisfaction à son égard. Parfois, les employeurs nous demandent également de mener des enquêtes internes auprès du personnel afin de comprendre votre satisfaction à leur égard. La déclaration de confidentialité de notre client mentionnera qu'il partage parfois vos coordonnées et travaillent avec des sociétés comme la nôtre à des fins d’étude de marché. Si nous vous contactons par téléphone, ce qui précède s'applique toujours, mais nous pouvons également avoir trouvé votre numéro de téléphone sur des bases de données accessibles au public, et vous contacter parce que nous pensons que vous répondez aux critères de notre étude. Ce processus est appelé « recherche documentaire » et nous aide à joindre par téléphone des candidats correspondant à nos études, en fonction de leur pays de résidence, de leur poste ou de leur secteur d'activité. Nous travaillons aussi parfois avec des prestataires externes qui créent des listes d'informations accessibles au public pour nous aider à joindre les bonnes personnes. Votre numéro de téléphone aurait également pu apparaître lors d'un processus appelé « numérotation aléatoire ». Rendez-vous sur pour en savoir plus ! Nous envoyons parfois de la documentation concernant notre activité à votre lieu de travail, afin que vous puissiez signaler votre intérêt. Cela peut être par exemple sous la forme une affiche « signalez votre intérêt ». Vous pourriez également voir apparaitre des messages de notre part sur les réseaux sociaux. D’autre part, si vous êtes sur LinkedIn, vous avez peut-être été le destinataire de l'une de nos campagnes. Lorsque cela se produit, nous vous demanderons de fournir des informations à votre sujet et nous vous contacterons directement pour vérifier si vous répondez aux critères d'une enquête spécifique. Le coût de cette démarche serait disproportionné et déraisonnable ; ou Nous ne pourrions pas divulguer vos données sans divulguer les données d'autres personnes ou des informations commerciales confidentielles de RONIN ou de nos clients. Si vous souhaitez le faire par téléphone lors d'une enquête, veuillez en informer nos enquêteurs téléphoniques et nous agirons immédiatement. Nous terminerons l'entretien et enregistrerons votre retrait de consentement pour cette enquête. Veuillez nous envoyer un e-mail à en indiquant le numéro de référence inscrit dans votre invitation par e-mail et en écrivant que vous ne consentez plus à participer à cette enquête. Vous pouvez également mettre fin à votre participation à tout moment en fermant la fenêtre d’enquête. Si vous ne voulez plus que nous traitions vos données dans quelque but que ce soit, y compris pour l’envoi de futures invitations à participer à des enquêtes, veuillez nous envoyer un email à pour nous en informer. Vous demandez ou consentez à partager vos informations d'identification et vos réponses individuelles avec ces tiers dans un but précis ; Nous fournissons vos réponses à un tiers qui est contractuellement tenu de garder l'information divulguée confidentielle et de l'utiliser uniquement à des fins de recherche ; cela peut être pour s’assurer que vous ne serez pas contacté pour participer à une enquête que vous avez déjà effectuée, ou à des fins de contrôle qualité ; Dans le cas rare mais possible où l'information serait sujette à divulgation en vertu d'exigences judiciaires, légales ou réglementaires. Le transfert se fera avec un pays disposant de lois sur la protection des données reconnues par la Commission européenne comme assurant une protection adéquate aux normes de l'EEE ; Un contrat sera établi avec le destinataire des données l’obligeant à protéger vos données selon les mêmes normes que celles qui sont applicables dans l'EEE. Il se peut que nous devions détenir des informations vous concernant plus longtemps que d'habitude si vous avez bénéficié d'une récompense en participant à des études, mais que vous ne les avez pas encore réclamées sur notre site Internet. Si vous êtes un professionnel de santé, nous devrons peut-être conserver des déclarations sur les événements indésirables que vous avez mentionnés concernant des patients jusqu'à ce que nous soyons convaincus qu'ils ont été correctement suivis. Entreprise partenaire de la Société membre de la Membre associé de la Membre de l’ Inscrit auprès du Commissariat à l’information ( ) Certification (excellence opérationnelle du système de contrôle qualité)
st|Dernière mise à jour Prend effet le Nous réalisons uniquement des projets d'études de marché Par e-mail Par téléphone Autres méthodes Sur notre site Internet Au téléphone demander l'accès droit à la portabilité rectifier les informations droit d'effacement droit de limitation droit de vous opposer Par téléphone En ligne E-mail
h1|Politique de confidentialité
h2|1. Notre travail 2. Nos clients 3. Pourquoi nous vous contactons 4. Comment nous vous contactons et d’où proviennent nos informations 5. Les données que nous collectons 6. Versement des récompenses 7. Notre rôle dans le traitement de vos données 8. Responsables du traitement des données et chargés de traitement 9. Exercer les droits qui vous sont octroyés par le RGPD a. Accès b. Portabilité c. Rectification d. Effacement e. Limitation f. Opposition g. Délais et vérification d’identité 10. Révocation du consentement et rétention d’informations 11. Confidentialité des réponses aux enquêtes et des données à caractère personnel 12. Sécurité des informations à caractère personnel 13. Transfert international des données 14. Rétention des données 15. Normes de qualité 16. Comment se désinscrire des communications futures 17. Prendre contact 18. Amendements à la présente politique Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Français [email protected] [email protected] [email protected] [email protected] Linkedin
em|Que sont les études de marché ? Pour qui travaillons-nous ? Nous vous avons contacté. Nous vous aidons à comprendre comment nous vous contactons Quelles sont les informations que nous recueillons auprès de vous ? Gagnez de l’argent en participant à des études importantes Qui est responsable de vos données ? Qui est responsable de vos données ? commanditaire de l’étude cabinet agence de terrain parties externes Vous contrôlez vos données Aucune obligation générée par les études Protéger votre identité Protéger vos données Protéger vos données au sein de l’EEE et à l’étranger Si nous n’en avons pas besoin, nous le supprimerons uniquement Nous vous offrons l’excellence Vous recevez trop d’e-mails ? Des questions ou des demandes ?
pa|: 12 giugno 2019 : 25 maggio 2018 RONIN International è una impresa indipendente che si occupa di ricerche di mercato e che ha sede a Londra, Regno Unito. Consideriamo molto seriamente la privacy di tutti gli utenti del nostro sito web e di coloro che partecipano alle ricerche. Scopo della presente Politica sulla privacy è informarvi dei principi che disciplinano l’uso che facciamo dei dati personali, aiutandovi a comprendere chi siamo e come operiamo. La presente Politica si applica ai dati raccolti dal sito web di RONIN International così come ai dati che raccogliamo e conserviamo per voi e da studi di ricerche di mercato online e per telefono – sia in veste di partecipante una tantum a ricerche, sia in qualità di membro dei nostri panel. Per praticità, la presente Politica contiene link a risorse che potrebbero esservi utili a comprendere le sue modalità di applicazione nei vostri confronti. Essa non si applica a tali risorse esterne e abbiamo inserito tali link unicamente per scopi informativi e a titolo di riferimento. Se deciderete di visitare tali siti di terzi sarete soggetti alle rispettive politiche sulla privacy. Si rimanda a queste ultime per istruzioni in merito ai vostri dati. Effettuiamo ricerche di mercato telefoniche e online in tutto il mondo dalla nostra sede nel Regno Unito per rispondere alle esigenze dei nostri clienti, e dei clienti di questi ultimi, volte a capire voi, in qualità di clienti attuali o potenziali (oppure in veste di soggetto rappresentante dei loro clienti potenziali), il mercato in cui vivete e lavorate, nonché i prodotti e i servizi da voi utilizzati – questa è la ricerca di mercato. La nostra ricerca viene effettuata per conto di una gamma di clienti, quali piccole imprese che sperano di sviluppare prodotti e servizi che meglio si addicano alle vostre esigenze, oppure di agenzie di ricerca incaricate da case farmaceutiche che hanno bisogno di conoscere l’andamento dei loro prodotti, oppure, ancora, di enti pubblici cui serve scoprire come modellare politiche future – e quant’altro. Gestiamo inoltre progetti per altri sponsor come società di consulenza e titolari di attività. Dalla vostra partecipazione ai nostri studi non deriveranno mai comunicazioni marketing o di vendite da parte nostra, di nostri clienti o di terzi collegati. La ricerca di mercato è una funzione importante che consente alle imprese di prosperare, di offrire un servizio migliore e – nei casi di ricerca di mercato in ambito sanitario – che consente perfino di conoscere i casi di effetti collaterali nei pazienti, per sostenere l’impegno degli enti di farmacovigilanza a livello mondiale. Ogni comunicazione che riceverete da noi, come inviti tramite e-mail o telefonate, ci identificherà con chiarezza, illustrando le finalità del nostro contatto. Sarete generalmente contattati per una delle seguenti finalità: Potremo all’occorrenza contattarvi per altri scopi, ma chiederemo la vostra autorizzazione prima di chiamarvi nuovamente. Se vi contatteremo per altri motivi, ci assicureremo sempre che la finalità sia compatibile con il vostro previo consenso. In quasi tutti i casi sottoporremo a trattamento i vostri dati unicamente sulla base del vostro consenso informato al riguardo. L’unica deroga a tale regola sarà qualora condividiamo le vostre informazioni di contatto con terzi accuratamente selezionati e da noi incaricati di eseguire una convalida delle vostre informazioni, come la conferma che avete partecipato a un recente sondaggio. Tale deroga serve a garantire che soddisfiamo i nostri rigorosi requisiti di qualità ed è giustificata dal fatto che non sarebbe pratico chiedere il vostro consenso specifico quando vi provvediamo. Si tratta di un legittimo interesse per un’impresa come la nostra; tuttavia, agiremo sempre nel rispetto della presente Politica e lo faremo soltanto dopo aver attentamente valutato come tale interesse influisce sulla vostra privacy. Se la valutazione non è soddisfacente non procederemo. Le informazioni di contatto in nostro possesso e che vi riguardano provengono da una molteplicità di fonti. Comunicheremo sempre la fonte delle vostre informazioni di contatto quando parlerete con noi. Il nostro modulo di contatto raccoglierà le seguenti informazioni che vi riguardano: un nome, un indirizzo e-mail, il nome della vostra azienda e un numero di telefono. Questo ci consente di prestare assistenza alle vostre richieste e di fornire nostri eventuali feedback. Se desiderate far parte della nostra comunità IT o di quella Healthcare, vi chiederemo di indicarci il vostro nome per esteso, il numero di telefono, la specializzazione medica o la qualifica professionale e il vostro Stato di residenza. Questi dati servono al nostro personale per contattarvi e per confermare le vostre informazioni in qualità di membro del nostro panel. Vi porremo alcuni ulteriori quesiti per conoscere meglio le circostanze specifiche che vi riguardano. Se chiedete di partecipare ai nostri team di ricerca telefonica, chiederemo il medesimo tipo di informazioni e pure il vostro indirizzo, in maniera da poter controllare se vi sarebbe facile raggiungerci per lavoro e, naturalmente, ci servirà conoscere le lingue che conoscete. Potete altresì decidere se allegare un CV al modulo consegnato, affinché il nostro staff lo esamini. Ogni volta che parleremo con voi al telefono, vi informeremo del fatto che registriamo tutte le telefonate per accertarci che il nostro personale vi tratti correttamente, operando in maniera cortese e professionale e offrendo un livello di servizio in linea con i nostri standard interni e con quelli dei codici di condotta pertinenti. Confermeremo sempre che siete d’accordo prima di continuare con la telefonata e queste registrazioni non saranno mai condivise con nessuno, tranne con le persone il cui ruolo presso RONIN prevede anche il compito del controllo qualità – ad eccezione dei casi in cui sussista una finalità distinta per cui tali registrazioni siano necessarie, come l’analisi; in questo caso, vi chiederemo di fornire il vostro consenso distinto prima di procedere con la telefonata. Se avete completato con successo uno dei nostri sondaggi, probabilmente avete diritto a ricevere un premio (indicato anche come compenso o pagamento). Il valore di tale premio sarà variabile, in funzione della lunghezza, della complessità e dell’argomento del sondaggio. Sarete sempre preventivamente informati del valore, della valuta e del metodo di pagamento del premio. Tutti i pagamenti di premi di RONIN International sono disciplinati da termini e condizioni reperibili su: . Gestiamo noi tutti i pagamenti dei premi dei nostri sondaggi ma, all’occorrenza, incarichiamo partecipanti per partecipare a sondaggi di terzi. In tal caso, è possibile che siano queste terze parti a occuparsi della gestione del premio. Ve lo renderemo noto nel momento in cui vi contatteremo per la partecipazione a un sondaggio. Affinché possiate ricevere un premio, abbiamo bisogno del vostro indirizzo e-mail per inviarvi un buono Amazon o un pagamento tramite PayPal. In mancanza di vostro precedente consenso per altre finalità, il vostro indirizzo e-mail sarà usato unicamente per inviarvi tale pagamento e sarà eliminato una volta ottenuta conferma che avete ricevuto correttamente e per intero il suddetto pagamento. Nel momento in cui vi contatteremo, vi diremo sempre chi siamo, fornendovi i nostri contatti e i nomi dei titolari del trattamento che hanno deciso le modalità del trattamento dei vostri dati. Il più delle volte sono nostri clienti che ci incaricano di contattarvi, in veste di persone specifiche oppure come professionisti che rientrano nella categoria di persone intervistate, il che significa che essi sono i responsabili del trattamento, ossia che in assenza di essi non vi sarebbe alcun trattamento di dati. Quanto sopra vale anche se il vostro rapporto è con noi ed essi non riceveranno mai vostri dati personali (se ciò dovesse accadere, chiederemmo il vostro specifico consenso informato prima di procedere). Potremmo essere titolari congiunti del trattamento, a seconda delle circostanze. Posto che entrate in contatto con noi nel momento in cui partecipate a nostri sondaggi, siamo giuridicamente tenuti ad applicare alcuni vostri diritti, qualora decidiate di esercitarli. Vi preghiamo di continuare la lettura per comprendere il significato di tale osservazione e in che modo potrebbe riguardarvi. In una ricerca di mercato, parti diverse si uniscono per dar vita a una “ “. Si inizia con uno , ossia l’azienda che decide di voler svolgere una ricerca di mercato. Poi viene l’ che progetta l’indagine e che ne riferirà i risultati allo sponsor della ricerca. Quindi è il turno dell' , che realizza il sondaggio online e parla alle persone intervistate in tutto il mondo per raccogliere le opinioni e le analisi necessarie a redigere i rapporti. Altri potrebbero essere altresì coinvolti per prestare assistenza riguardo ad alcuni elementi specializzati del progetto, che varieranno considerevolmente in funzione di ciascun progetto. Ai sensi della vigente normativa sulla protezione dei dati, il responsabile del trattamento è l’organismo che stabilisce le finalità (“motivo”) e le modalità (“in quale modo”) del trattamento dei dati. Sarà, invece, un responsabile del trattamento ad agire in base alle istruzioni specifiche del titolare del trattamento, conservando le vostre informazioni unicamente per il tempo necessario a ultimare il lavoro richiesto dal responsabile medesimo. In un progetto di ricerca di mercato ci sarà sovente più di un responsabile del trattamento, potendo altresì essere prevista l’assistenza di molteplici responsabili del trattamento. Tutte queste parti sono giuridicamente vincolate a proteggere la vostra privacy e ad applicare i vostri diritti previsti dal RGPD. Potete ai dati personali che vi riguardano in qualunque momento. Una volta che saremo in contatto, occorre stabilire se siamo noi i titolari del trattamento delle vostre informazioni personali. Se non lo siamo, vi chiederemo di contattare direttamente il responsabile del trattamento oppure di chiedere se possiamo contattarlo per conto vostro. Se siamo noi il responsabile del trattamento, potrete essere in grado di accedere a tali dati personali, correggendoli, modificandoli o cancellandoli, salvo nei seguenti casi: Sulla base del vostro consenso accordatoci per il trattamento di dati, vantate altresì il , ossia potete richiedere di ricevere dati personali che ci avete fornito in un formato di agevole lettura e facilmente riutilizzabile da altri se era vostra intenzione condividerlo con un altro titolare del trattamento. Potete inoltre chiederci di che vi riguardano e che sono in nostro possesso. Informazioni imprecise possono comportare contrasti o comunicazione fuorviante e siamo tenuti ad accertarci che le informazioni che vi riguardano e che sono in nostro possesso siano il più possibile precise. Ci impegniamo a conservare le informazioni personali in nostro possesso in maniera precisa e completa, in modo che siano aggiornate e pertinenti, basate sui dati più recenti a nostra disposizione. Confidiamo sulla vostra collaborazione per aiutarci a mantenere le vostre informazioni personali precise e aggiornate rispondendo con sincerità alle nostre domande. Vantate altresì il , noto anche come “diritto all’oblio”. Se acconsentite alla conservazione o al trattamento dei vostri dati da parte nostra, avete diritto alla cancellazione di qualunque vostro dato presso di noi se desiderate revocare il consenso. Capita sovente che vi contattiamo per conto di altre aziende che potrebbero aver condiviso con noi vostre informazioni di contatto e, in tal caso, dovremo comunicare all’azienda che condivideva informazioni che vi riguardano la vostra decisione di revocare il consenso. Esistono limiti a tale diritto alla cancellazione: se eliminiamo tutti i dati che vi riguardano potremmo nuovamente contattarvi, per caso, semplicemente perché la ricerca di mercato interpella sovente un campione rappresentativo di persone; questo non significa che conserviamo le vostre informazioni ma che queste potrebbero emergere in un campionamento casuale. Siete altresì autorizzati a esercitare il al trattamento dei vostri dati personali. Il diritto di limitazione significa che non sottoporremo più ad alcun trattamento i vostri dati, tranne con riferimento alla relativa conservazione unicamente al fine di accertarci di non effettuare alcun ulteriore trattamento; i vostri dati non saranno più toccati. Questo è spesso il modo migliore per impedire futuri contatti da parte nostra, in quanto ci consente di conservare abbastanza informazioni per essere certi che le vostre informazioni di contatto siano escluse da progetti futuri. Abbiamo già osservato che potremmo talvolta condividere vostri dati personali con fornitori terzi per finalità di controllo qualità. Posto che il nostro fondamento giuridico per farlo costituisce un legittimo interesse, voi vantate il a tale trattamento. I fornitori da noi incaricati opereranno nel rispetto della normativa sulla protezione dei dati, chiarendovi subito al primo contatto che potete opporvi a tale trattamento in qualunque momento – opposizione che ci verrà comunicata e trattata di conseguenza. Se desiderate esercitare uno di questi diritti, contattateci via e-mail o mediante posta ordinaria ai recapiti forniti alla sezione “Getting in touch” (restiamo in contatto). Il nostro staff cercherà di evadere le vostre richieste entro non oltre 30 giorni dal ricevimento. Se ci servirà più tempo, ve lo comunicheremo entro i suddetti 30 giorni. Potremmo dovervi contattare innanzi tutto per chiedervi ulteriori informazioni a conferma della vostra identità, per non procedere a fronte di richieste malevole o fraudolente. Tali informazioni saranno conservate unicamente per verificare l’autenticità della vostra richiesta, dopodiché saranno distrutte e non utilizzate per altre finalità. Qualora la vostra richiesta possa riguardare altre persone interessate, potremmo applicare ulteriori fasi di verifica, che, in tal caso, vi saranno comunicate in forma scritta. Se non saremo in grado di soddisfare la vostra richiesta per alcun motivo, ve ne renderemo conto in forma scritta. Qualora la richiesta sia ritenuta irragionevole o eccessiva, potremmo chiedervi il versamento di un piccolo corrispettivo, che sarà ridotto al minimo, prima di inviarvi copia dei vostri dati. Qualora abbiate previamente consentito al trattamento di vostri dati personali, potete revocare il consenso in qualunque momento. Esistono due metodi per farlo: Nel momento in cui partecipate alla nostra ricerca, potremmo chiedervi opinioni personali e dati demografici come l’età e la composizione del nucleo familiare. Non siete in alcun modo tenuti a rispondere a tali domande e potete interrompere la partecipazione a uno studio in qualunque momento. Se fate parte del panel di ricerche di mercato RONIN, potrete lasciarlo in qualunque momento seguendo le apposite istruzioni che inseriamo in ogni e-mail che vi inviamo. Lavorando sulle relazioni o trasmettendo i risultati di sondaggi da noi condotti inseriamo le vostre risposte in un elenco a beneficio di tutti gli altri partecipanti e lo indichiamo al nostro cliente in un file in cui non siete identificabili. Questo file potrebbe poi essere usato dal nostro cliente per riferire i risultati del sondaggio allo sponsor della ricerca. Non riferiremo mai le vostre singole risposte nel sondaggio, né le trasmetteremo in maniera che voi possiate essere identificati nel file, salvo alcune deroghe. Potremmo divulgare a terzi vostri dati e risposte fornite in sondaggi come segue: Le vostre risposte ai sondaggi possono essere raccolte, conservate o sottoposte a trattamento da nostre società affiliate oppure da fornitori non affiliati, entrambi nell’UE o fuori da essa. Questi sono vincolati sotto il profilo contrattuale alla riservatezza delle informazioni che raccolgono e che ci trasmettono o delle informazioni che noi raccogliamo e che trasmettiamo loro, proteggendole con norme e prassi di sicurezza equivalenti alle nostre, a prescindere da dove essi abbiano sede. Cfr. “Trasferimenti internazionali di dati”. Informiamo e formiamo i nostri dipendenti sulle politiche e sulle procedure in materia di riservatezza, di sicurezza e sulla privacy, sottolineando l’importanza di rispettarle. Le nostre procedure di sicurezza sono in linea con i principi commerciali generalmente accettati e sono riviste periodicamente per garantirne l’osservanza. Potremmo trasferire informazioni personali a società affiliate oppure a fornitori non affiliati per finalità connesse alla ricerca, come il trattamento di dati. Chiediamo a tali società di proteggere tutte le informazioni personali in maniera coerente con le nostre misure e in base alle disposizioni di legge. Ci atteniamo a regole del settore generalmente accettate per proteggere le informazioni personali che ci sono state trasmesse, sia durante la trasmissione, sia una volta ricevute. Fra tali misure figura la crittografia, la protezione della password, il trasferimento sicuro di file e altre come la limitazione del numero di utenti che possono accedere alle vostre informazioni in qualunque momento – misure che rivediamo periodicamente. Dovremo talora trasferire vostri dati fuori dallo Spazio economico europeo (“SEE”) per essere certi di poter prestare i nostri servizi, per prestare assistenza ai fornitori o perché i nostri clienti non si trovano nello SEE. Quando opereremo in tal senso, ve ne informeremo prima di procedere al trattamento dei vostri dati, ottenendo il vostro consenso esplicito al riguardo, e i trasferimenti di dati saranno effettuati in sicurezza. Le modalità di utilizzo dei dati saranno identiche a quelle che sarebbero impiegate nello SEE, con la medesima attenzione prestata ai vostri diritti e alla vostra privacy. La protezione sarà garantita da almeno una delle seguenti misure: Ci accerteremo sempre di conservare soltanto i dati necessari e unicamente per il lasso di tempo utile. Rivediamo periodicamente i dati che possediamo. Li cancelliamo se rileviamo la sopravvenuta irrilevanza dello scopo per cui li abbiamo raccolti. Inoltre, cerchiamo di raccogliere i dati che ci servono. Il lasso di tempo specifico sarà variabile ma in assenza di necessità aziendale o giuridica per trattenerli, li cancelleremo in maniera sicura o li renderemo anonimi per garantire che nessuno possa mai collegarvi a essi. Per esempio: La nostra appartenenza alle seguenti associazioni di categoria, come pure la certificazione ISO, sanciscono il nostro impegno nei vostri confronti e la qualità del nostro lavoro. Si invita alla consultazione online per ulteriori informazioni su tali leggi, codici e linee guida. Speriamo che apprezziate il contenuto e la natura delle nostre comunicazioni ma se non desiderate più ricevere e-mail da RONIN, fate clic sul link “unsubscribe” in fondo a ciascuna e-mail. Abbiamo nominato un Responsabile della protezione dei dati che è il punto di riferimento per qualunque dubbio possiate avere sulla presente Politica, sui vostri dati personali e sulle modalità che impieghiamo per usarli. Il Responsabile della protezione dei dati agisce anche come punto di riferimento per qualunque azienda od organismo di regolamentazione che potrebbero nutrire dubbi sui vostri dati e sulle modalità che impieghiamo per usarli. In presenza di dubbi, anche sulla presente Politica, inviate un'e-mail al nostro Responsabile della protezione dei dati all’indirizzo o scrivete a: FAO: Data Protection Officer Harling House, 4th floor 47-51 Great Suffolk Street SE1 0BS, London, UK Cercheremo sempre di risolvere reclami o controversie di persone fisiche su loro dati personali o sulla privacy; tuttavia, se avete motivo di ritenere che non vi abbiamo trattato correttamente e che la nostra risposta non è stata soddisfacente, potete decidere di sporgere reclamo presso l'Information Commissioner’s Office (ICO), l’autorità garante del Regno Unito per la protezione dei dati e l’autorità di vigilanza nel Regno Unito, telefonando al numero 0303 123 1113 oppure sul sito . Se non avete sede nel Regno Unito, è probabile che intendiate sporgere reclamo presso l’autorità garante del vostro Stato. Un elenco di tali istituzioni è disponibile (ultimo accesso 9 maggio 2018). All’occorrenza, potremo decidere o essere costretti a modificare la presente Politica. Nel caso in cui dovessimo modificarla in maniera da influire sulle modalità d’uso dei vostri dati personali, pubblicheremo un annuncio sul nostro sito web per informarvene. Tale modifica avrà efficacia dalla data in cui sarà effettuata sul nostro sito.
li|invitarvi a partecipare a una ricerca di mercato o a un sondaggio di gradimento condurre un’intervista telefonica nell’ambito di una ricerca di mercato verificare la risposta da voi fornita di recente in una ricerca di mercato confermare la vostra registrazione al nostro panel aggiornare e accertarsi della precisione dei nostri dati, in caso siate un membro del nostro panel Se vi contatteremo tramite e-mail significa che avete già parlato con noi e che avete manifestato interesse a partecipare in altri e analoghi tipi di ricerca. A questo punto, avrete condiviso un indirizzo e-mail che possiamo utilizzare per tale finalità. In alternativa, potremmo contattarvi per conto del nostro cliente. Se quest’ultimo vi fornisce prodotti e servizi, potrebbe averci chiesto di parlare con voi, in qualità di agenzia di ricerca autonoma, per conoscere il vostro livello di soddisfazione nei suoi confronti. Talvolta, anche i datori di lavoro ci chiedono di svolgere sondaggi interni fra il personale per conoscere il vostro livello di soddisfazione nei loro confronti. L’informativa sulla privacy del nostro cliente indicherà che esso condivide talora informazioni che vi riguardano e che collabora con aziende come la nostra per finalità di ricerche di mercato. Se vi contatteremo telefonicamente, continueranno a essere valide le suddette considerazioni ma potremmo altresì aver trovato il vostro numero di telefono in banche dati pubbliche, in quanto riteniamo che voi soddisfiate i criteri della nostra ricerca. Questa procedura è denominata “ricerca a tavolino” e ci serve a raggiungere telefonicamente candidati idonei in base al luogo di residenza, al titolo professionale o al settore industriale. Occasionalmente collaboriamo anche con venditori terzi che creano elenchi di informazioni di pubblico dominio per aiutarci a raggiungere le persone giuste. In alternativa, il vostro numero di telefono potrebbe essere emerso nel corso di una procedura denominata “random-digit-dialling” – si rimanda al sito web per saperne di più! Talora inviamo documenti sulla nostra attività presso il vostro luogo di lavoro, in forma di volantino “indica i tuoi interessi”, in maniera che voi possiate contattarci per inserirveli. Potreste leggere nostri post su social media. In alternativa, se avete un profilo LinkedIn, potreste aver ricevuto una delle nostre campagne. Qualunque cosa accada, vi chiederemo di trasmettere alcune informazioni che vi riguardano, contattandovi direttamente per confermarvi che soddisfate i criteri per una ricerca specifica. il costo per provvedervi sarebbe esagerato e irragionevole; oppure non potremo divulgare vostri dati senza divulgare quelli di altre persone, oppure informazioni riservate di RONIN o di nostri clienti. se desiderate revocare il consenso al telefono durante un sondaggio, comunicatelo all’intervistatore e noi agiremo di conseguenza senza indugio. Termineremo l’intervista e registreremo la vostra revoca al consenso per tale sondaggio. inviateci un e-mail all’indirizzo indicando per esteso il vostro numero di riferimento dell’invito e-mail e dichiarando che non acconsentite più a partecipare a tale studio. Potrete altresì interrompere la vostra partecipazione in qualunque momento ponendo fine al sondaggio. Se non desiderate più che sottoponiamo a trattamento i vostri dati personali per qualunque motivo, fra cui futuri inviti a sondaggi, inviateci un e-mail al seguente indirizzo per comunicarcelo. vostra richiesta o consenso a condividere con terzi, per una finalità specifica, le vostre risposte e le informazioni che vi identificano; trasmettiamo le vostre risposte a terzi che sono vincolati sotto il profilo contrattuale a mantenere la riservatezza sulle informazioni divulgate e a utilizzarle soltanto per finalità di ricerca; questa circostanza potrebbe verificarsi per garantire che detti terzi non vi contattino nuovamente per partecipare a un sondaggio che avete già ultimato o per il controllo qualità; nel caso raro, ma possibile, che le informazioni possano essere divulgate in virtù di obblighi di legge o in forza di richiesta giudiziale. il trasferimento avrà luogo verso uno Stato che possiede normative sulla protezione dei dati che siano riconosciute dalla Commissione europea e che forniscano una protezione adeguata rispetto alle regole dello SEE; stipuleremo un contratto con il destinatario dei dati che li richiede, al fine di proteggere i vostri dati in base alle medesime regole applicabili nello SEE. potremmo dover conservare informazioni che vi riguardano per un periodo di tempo più lungo del previsto nel caso in cui otteniate un premio per aver partecipato a una ricerca ma dobbiate ancora riscattarlo sul nostro sito web. Se siete un professionista sanitario, potremmo dover conservare relazioni su eventi avversi che riguardano vostri pazienti fino a che non riteniamo che tali relazioni siano state controllate adeguatamente. Partner aziendali di Membri di Membri associati di Membri della Registrati presso l'Information Commissioner’s Office ( ) (sistema di gestione della qualità per eccellenza operativa)
st|Ultimo aggiornamento Data di entrata in vigore Eseguiamo soltanto progetti di ricerca di mercato. Tramite e-mail Per telefono Altri metodi Sul nostro sito web Al telefono richiedere l’accesso diritto alla portabilità rettificare i dati diritto alla cancellazione diritto di limitazione diritto di opporvi al telefono Online E-mail
h1|Informativa sulla privacy
h2|1. 2. 3. 4. 5. 6. 7. 8. 9. a. b. c. d. e. f. g. 10. 11. 12. 13. Trasferimento internazionale di dati 14. Conservazione di dati 15. 16. 17. 18. Contact Us
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin Italiano La nostra attività Cos’è la ricerca di mercato? I nostri clienti Per chi lavoriamo? Perché vi contattiamo Parliamo con voi. In che modo vi contattiamo e da dove provengono le nostre informazioni di contatto Vi aiutiamo a comprendere le nostre modalità di contatto Dati raccolti Quali informazioni otteniamo da voi? Pagamenti di premi Guadagnare partecipando a ricerche importanti Il nostro ruolo nel trattamento dei vostri dati Chi si occupa dei vostri dati? Titolari del trattamento e responsabili del trattamento Chi si occupa dei vostri dati? Esercizio dei vostri diritti previsti dal RGPD Rapporti rispetto ai dati secondo i vostri termini Accesso Portabilità Rettifica Cancellazione Limitazione Opposizione Tempistiche e verifica dell’identità Revoca del consenso e informazioni celate Nessun obbligo di ricerca [email protected] [email protected] Riservatezza delle risposte del sondaggio e dei dati personali Protezione dell’identità Sicurezza delle informazioni personali Protezione dei dati Norme di qualità Eccellenza dell’azienda Certificazione Come escludersi da ulteriori e-mail Troppe e-mail? Rimaniamo in contatto Dubbi o domande? [email protected] qui Modifiche alla presente Politica [email protected] Linkedin
em|sponsor della ricerca agenzia di ricerca agenzia sul campo terzi Protezione dei dati nello SEE e all’estero Se non ci servono, li cancelliamo soltanto
pa|Thank you for your enquiry. We will get back to you as soon as possible. If you would like to submit an RFP directly, please e-mail us at We look forward to hearing from you!
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin Enquiry Received [email protected] Linkedin
pa|If you are on this page, it is likely you received a phone call from us. RONIN International is an independent market research company that carries out telephone research projects all over the world on behalf on a wide range of clients with the generous support of every single participant. If you do not want to receive any more calls from us, please let us know via e-mail to with the telephone number you do not want us to call. Our teams will add these phone numbers to our ‘do not call’ list. Your number will not be stored for any other purpose than to prevent us from calling it again in future and will not be shared with any 3 -party. We will only store your phone number and none of your other details to protect your privacy. So that we can speak with a statistically representative cross-section of individuals, we use a method called ‘random-digit-dialling’ (RDD). This means the phone number is generated at random by combining a list of area codes with numbers until we have phone numbers we can call. We have no control over the types of devices or individuals we reach in this way. Storing your phone number means that if by chance the random-digit generation suggests your number again, we’ll know to exclude you every single time to prevent any further calls. Not all of our projects are run by using random-digit-dialling technology. Our clients sometimes provide us with lists of phone numbers from their own database of customers, for example. If this is the case, we would identify the sponsor of the research on the phone. We may also look for phone numbers on publicly-available databases via a process called desk research if your profile matches the one we think is compatible with our research – think of the Yellow Pages, for example. If there is anything else you would like to know or if you are unhappy about the call (either the call itself or how our agent handled themselves), you are more than welcome to contact us at , the same address you can use to ask us to exclude your phone number from any further research. If you want us to get back to you, please make sure to include an e-mail address and telephone number so we can best assist you. We will always aim to action your requests within 2-3 working days. If you are not sure if the call was from us, check your call history: it should have come from (if you reside in an English-speaking country outside of the UK, such as Ireland or South Africa for example). The Telephone Preference Service (TPS) is designed to protect consumers from cold calls in collaboration with the Information Commissioner’s Office. Our calls are only for you to take part in genuine market research projects and are intended to market, sell, or promote goods or services to you, and as such are not covered by the TPS. Find out more by clicking this to the TPS website. Part of the reason behind this is to ensure that TPS registration does not bias the findings of public and private market research efforts in a way that would impact products and policies relevant to you. Although we are not legally required to filter our calls against phones numbers registered on the TPS lists, you can request for us to exclude your number from future research by following the instructions higher on this page. Our commitment to the security of your details and any information you choose to share with us is of utmost importance. Our legal, regulatory and ethical obligations to you as data subjects and your concern for privacy drive our processes and how we work as a business. This is reflected in our membership of the Market Research Society and adherence to its Code of Conduct. We also work in accordance with the General Data Protection Regulation (GDPR). Our interviewers will always make sure you have all the information you need to give your informed consent to participate in our research surveys, including your right to withhold any information you are not comfortable sharing or interrupting the interview at any time. If you want to find out more about our work and your rights, please consult our . You will never receive unsolicited sales calls as a result of agreeing to take part in our research surveys.
st|Our Privacy Notice has been updated! Please click to find out more. Why do you need to retain my number? Why not simply get rid of it? Is this how you got my number? I have more questions or a complaint I would like to make about this call. 020 7091 1419 or 0044 20 7091 1419 I am on a ‘do not contact’ list like the Telephone Preference Service (TPS), why can you contact me? There is a legal requirement for you to exclude me. I have concerns about the security of the information I have shared.
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pa|: 9 juni 2019 : 25 mei 2018 RONIN International is een onafhankelijk bureau voor marktonderzoek gevestigd in Londen, VK. Wij nemen de privacy van alle gebruikers van onze website en onderzoeksdeelnemers zeer serieus. Wij hebben dit privacybeleid ontwikkeld om u te informeren over de principes die van toepassing zijn op ons gebruik van persoonlijke gegevens en om u te helpen begrijpen wie wij zijn en hoe wij werken. Dit beleid is van toepassing op de gegevens die worden verzameld door de RONIN International-website en op de gegevens die wij voor u verzamelen en bewaren voor en van marktonderzoek, online en telefonisch: hetzij als een eenmalige onderzoeksdeelnemer of als lid van onze panels. Voor uw gemak bevat dit beleid koppelingen naar bronnen die u kunnen helpen bij het begrijpen van hoe ons beleid op u van toepassing is. Dit beleid strekt zich niet uit tot deze externe bronnen en wij hebben deze links alleen opgenomen voor informatie en referentiedoeleinden. Als u naar deze sites van derden gaat, wordt u onderworpen aan hun privacybeleid. Raadpleeg hen voor advies over uw gegevens. Wij voeren wereldwijd telefonisch en online marktonderzoek uit vanuit ons kantoor in het Verenigd Koninkrijk om te voorzien in de behoeften van onze klanten en hun klanten om u te begrijpen, als huidige of potentiële klanten (of als een persoon die representatief is voor hun potentiële klanten), de markt waarin u leeft en werkt, en de producten en diensten die u gebruikt: dat is marktonderzoek. Ons onderzoek wordt uitgevoerd in opdracht van een aantal klanten, zoals kleine bedrijven die producten en diensten willen ontwikkelen die beter aansluiten op uw behoeften, onderzoeksbureaus die zijn gecontracteerd door farmaceutische fabrikanten die moeten weten hoe hun producten het doen en overheidsinstanties die moeten uitzoeken hoe het toekomstige beleid vorm te geven, en alles daartussenin. Wij kunnen projecten uitvoeren voor andere sponsors zoals adviesbureaus en bedrijfseigenaren. Uw deelname aan onze studies zal nooit resulteren in verkoop- of marketingcommunicatie van ons, onze klanten of een verbonden derde partij. Marktonderzoek is een belangrijke functie die bedrijven laat gedijen, betere service bieden en wat het marktonderzoek in de gezondheidszorg betreft ons zelfs laat rapporteren over bijwerkingen van patiënten ter ondersteuning van de inspanningen van afdelingen voor geneesmiddelenbewaking wereldwijd. Alle communicatie die u van ons ontvangt, zoals e-mailuitnodigingen of telefoongesprekken, identificeren ons duidelijk en leggen het doel (de doelen) van onze contactpersoon uit. Wanneer wij contact met u opnemen, zal dit over het algemeen voor een van de volgende doeleinden zijn: Wij kunnen af ​​en toe contact met u opnemen voor andere doeleinden; wij hebben dan wel uw toestemming vooraf gevraagd voordat wij weer contact met u opnemen. Als wij om een andere reden contact met u opnemen, zullen wij er altijd voor zorgen dat het doel verenigbaar is met uw eerdere toestemming.en dat het doel verenigbaar is met uw vorige toestemming. In bijna alle gevallen verwerken wij uw gegevens alleen op basis van uw geïnformeerde toestemming om dit te doen. De enige uitzondering hierop is in het geval dat wij uw contactgegevens delen met een zorgvuldig geselecteerde externe partij die wij opdracht geven om uw informatie te valideren, bijvoorbeeld om te bevestigen dat u heeft deelgenomen aan een recent onderzoek. Dit is om ervoor te zorgen dat wij aan onze zware kwaliteitseisen voldoen en omdat het niet praktisch is om hiervoor specifieke toestemming te vragen. Dit is een legitiem belang voor een bedrijf als het onze, maar wij zullen dit altijd doen in overeenstemming met dit beleid en zullen dit alleen doen na zorgvuldig te hebben beoordeeld hoe dit uw privacy zal beïnvloeden. Als de beoordeling niet bevredigend is, gaan wij niet verder. De contactgegevens die wij van u hebben, kunnen afkomstig zijn van verschillende bronnen. Wij zullen u altijd laten weten wat de bron van uw contactgegevens was wanneer u met ons spreekt. Onscontactformulier zal de volgende informatie van u verzamelen: een naam, e-mailadres, de naam van uw bedrijf en een telefoonnummer. Dit stelt ons in staat om u te helpen met uw vraag en eventuele feedback te geven. Als u lid wilt worden van onze IT- of gezondheidszorggemeenschappen, vragen wij u om uw volledige naam, telefoonnummer, e-mailadres, medische specialiteit of functie en uw land van verblijf. Dit is omdat ons team contact met u kan opnemen en uw gegevens kan valideren als lid van ons panel. Wij stellen u een paar vragen om inzicht te krijgen in uw specifieke omstandigheden. Als u zich aanmeldt om lid te worden van onze telefonische onderzoeksteams, vragen wij u om dezelfde informatie, maar wij vragen ook om uw adres, zodat wij kunnen controleren of u het gemakkelijk vindt om ons te bereiken voor werk, en natuurlijk moeten wij weten welke talen u spreekt. U kunt er ook voor kiezen om een ​​cv bij uw ingediende formulier te voegen zodat ons team deze kan beoordelen. Telkens wanneer wij telefonisch met u spreken, nemen wij al onze oproepen op om ervoor te zorgen dat onze teams u eerlijk behandelen, op een professionele en beleefde manier werken en een serviceniveau leveren dat voldoet aan onze interne normen en die van de relevante gedragscodes. Wij zullen altijd laten bevestigen dat u dit goed vindt voordat wij verder gaan met de oproep en deze opnames zullen nooit worden gedeeld met iemand anders dan personen wiens rol bij RONIN de verantwoordelijkheid voor kwaliteitscontrole omvat, tenzij er een ander doel is waarvoor deze opnames nodig zijn, zoals analyse, in welk geval wij u afzonderlijk zullen vragen om hier toestemming voor te geven voordat u verder gaat met de oproep. Als u een van onze enquêtes succesvol heeft afgesloten, is het mogelijk dat u recht heeft op een incentive (ook wel aangeduid als honorarium of betaling). De waarde van deze incentive varieert afhankelijk van de lengte, complexiteit en het onderwerp van de enquête. Wij zullen u vooraf altijd vertellen wat de waarde, valuta en methode van deze aanmoedigingsbetaling zullen zijn. Alle incentives van RONIN International zijn onderhevig aan specifieke bepalingen en voorwaarden, beschikbaar op: . Wij behandelen alle aanmoedigingsbetalingen voor onze enquêtes, maar af en toe werven wij deelnemers aan om deel te nemen aan enquêtes van derden. Wanneer dit het geval is, zal de derde partij de incentive beheren. Wij zullen u dit duidelijk maken wanneer wij contact met u opnemen over deelname aan een enquête. Om een ​​incentive te ontvangen, hebben wij uw e-mailadres nodig om u een Amazon-voucher of PayPal-betaling te sturen. Tenzij u eerder heeft toegestemd met andere doeleinden, wordt uw e-mailadres alleen gebruikt om u deze betaling te sturen en wordt dit verwijderd zodra wij hebben bevestigd dat de betaling met succes en naar uw tevredenheid is ontvangen. Wanneer wij contact met u opnemen, zullen wij u altijd vertellen wie wij zijn, onze contactgegevens opgeven en de naam (namen) opgeven van de gegevensbeheerder(s) die besloten hebben hoe uw gegevens moeten worden verwerkt. Meestal nemen wij in opdracht van onze klanten contact met u op, hetzij als individuele personen of als professionals die passen binnen de categorie van respondenten die worden onderzocht en dit betekent dat zij de gegevensbeheerder zijn, d.w.z. dat er zonder hen geen gegevensverwerking zou hebben plaatsgevonden. Dit is zelfs van toepassing als u een relatie met ons heeft en zij nooit uw persoonlijke gegevens zullen ontvangen (als dat ooit het geval zou zijn, vragen wij u om uw geïnformeerde, specifieke toestemming voordat wij dit doen). Afhankelijk van de omstandigheden kunnen wij gezamenlijk gegevensbeheerder zijn. Omdat u een relatie met ons aangaat wanneer u deelneemt aan onze enquêtes, hebben wij een wettelijke verplichting om te handelen naar een aantal van uw rechten, mocht u ervoor kiezen om ze uit te oefenen. Lees verder om erachter te komen wat dit betekent en hoe dit u kan beïnvloeden. In een marktonderzoekenquête komen verschillende partijen samen om de ' ' te vormen. Het begint met de , het bedrijf dat beslist om een ​​marktonderzoeksproject uit te voeren. Vervolgens komt het dat het onderzoek ontwerpt en haar bevindingen zal melden aan de onderzoekssponsor. Daarna komt het dat de enquête online of telefonisch implementeert en spreekt met respondenten over de hele wereld om de meningen en inzichten te verzamelen die nodig zijn om de rapporten te schrijven. Daarnaast kunnen een aantal worden ingeschakeld om te helpen met enkele gespecialiseerde elementen van het project, die van project tot project sterk zullen verschillen. Volgens de toepasselijke wetgeving inzake gegevensbescherming is een gegevensbeheerder de entiteit die bepaalt voor welk doel ("waarom") en de manier waarop ("hoe") gegevens worden verwerkt. Aan de andere kant zal een gegevensverwerker werken volgens de specifieke instructies van de gegevensbeheerder en uw gegevens bewaren zolang als nodig is om het gevraagde werk van de verantwoordelijke voor de verwerking te voltooien. In elk marktonderzoeksproject zal er vaak meer dan één gegevensbeheerder zijn en het kan ook de ondersteuning van meerdere gegevensverwerkers omvatten. Al deze partijen zijn wettelijk verplicht om uw privacy te beschermen en uitvoering te geven aan uw rechten onder de AVG. U kunt op elk moment tot de persoonlijke gegevens die wij over u bewaren. Zodra u contact opneemt, zullen wij moeten bepalen of wij de gegevensbeheerder zijn voor uw persoonlijke gegevens. Als dat niet het geval is, vragen wij u contact op te nemen met de gegevensbeheerder of u te vragen of wij namens u contact met hen kunnen opnemen. Als wij de gegevensbeheerder zijn, heeft u mogelijk toegang tot deze persoonlijke gegevens en kunt u deze corrigeren, wijzigen of verwijderen, behalve in de volgende omstandigheden: Op basis van uw toestemming om gegevens te verwerken, heeft u ook , wat betekent dat u kunt verzoeken om persoonlijke gegevens die u ons heeft verstrekt in een formaat dat gemakkelijk te lezen is en dat door anderen kan worden gebruikt als u deze met een andere gegevensbeheerder zou willen delen. U kunt ons ook vragen wij over u hebben te . Onnauwkeurige informatie kan leiden tot frustratie of misleidende communicatie en wij doen er alles aan om ervoor te zorgen dat de informatie die wij over u hebben zo nauwkeurig mogelijk is. Wij werken er hard aan om persoonlijke informatie in ons bezit accuraat, volledig, actueel en relevant te houden, op basis van de meest recente informatie die voor ons beschikbaar is. Wij vertrouwen op u om ons te helpen uw persoonlijke informatie accuraat en actueel te houden door onze vragen eerlijk te beantwoorden. U heeft ook het , ook bekend als het 'recht om te worden vergeten'. Als u ermee instemt dat wij uw gegevens bijhouden of verwerken, heeft u het recht om alle gegevens die wij voor u bewaren te wissen als u uw toestemming wilt intrekken. Omdat wij vaak contact met u opnemen namens andere bedrijven die uw contactgegevens mogelijk met ons hebben gedeeld, moeten wij soms teruggaan naar het bedrijf dat uw gegevens heeft gedeeld en hen adviseren over uw beslissing om toestemming in te trekken. Er zijn grenzen aan wat dit recht op wissen kan bewerkstelligen: als wij al uw gegevens wissen, kunnen wij opnieuw toevallig met u in contact komen omdat het marktonderzoek vaak in contact moet komen met een representatief deel van de bevolking; dit betekent niet dat wij uw gegevens hebben bewaard, maar dat ze in een willekeurige steekproefselectie zijn bekomen. U mag ook uw uitoefenen om de verwerking van uw persoonlijke gegevens te beperken. Het recht van restrictie betekent dat wij uw gegevens niet langer verder verwerken, maar dat wij uw gegevens opslaan met als enige doel ervoor te zorgen dat wij geen verdere gegevensverwerking uitvoeren; wij zullen niets anders doen met uw gegevens. Dit is vaak de beste manier om verder contact met ons te voorkomen, omdat het ons in staat stelt om net genoeg informatie bij te houden om ervoor te zorgen dat uw contactgegevens worden uitgesloten van eventuele volgende projecten. Zoals gezegd, delen wij soms uw persoonlijke gegevens met derden voor kwaliteitscontrole. Omdat onze wettelijke basis om dit te doen legitieme belangen zijn, heeft u het tegen deze verwerking. Alle leveranciers die wij contracteren, zullen werken in overeenstemming met de wetgeving inzake gegevensbescherming en zullen u duidelijk maken wanneer ze voor het eerst contact met u opnemen dat u te allen tijde bezwaar kunt maken tegen deze verwerking - dit zal aan ons worden gecommuniceerd en worden uitgevoerd. Als u een van deze rechten wilt uitoefenen, neemt u contact met ons op via e-mail of per post via de contactgegevens die u vindt onder 'Contact opnemen'. Onze teams zullen ernaar streven om uw verzoeken uiterlijk 30 dagen na ontvangst in behandeling te nemen. Als wij meer tijd nodig hebben, laten wij u dit weten binnen dit tijdsbestek. Mogelijk moeten wij eerst contact opnemen om aanvullende informatie te vragen ter bevestiging van uw identiteit, zodat wij niet reageren op kwaadwillende of frauduleuze verzoeken. Deze informatie wordt alleen opgeslagen om te verifiëren dat uw verzoek echt is, waarna deze wordt vernietigd; het zal niet voor enig ander doel worden gebruikt. Als uw verzoek waarschijnlijk van invloed is op andere betrokkenen, kunnen wij aanvullende verificatiestappen ondernemen, maar dit zal u schriftelijk worden meegedeeld. Als wij uw vraag helemaal niet kunnen beantwoorden, nemen wij schriftelijk contact met u op om uit te leggen waarom. Als de aanvraag onredelijk of buitensporig wordt geacht, kunnen wij u vragen om een ​​kleine vergoeding te betalen voordat wij u een kopie van uw gegevens toesturen. Dit wordt tot een redelijk bedrag beperkt. Als u eerder heeft ingestemd met onze verwerking van uw persoonlijke gegevens, kunt u deze toestemming op elk gewenst moment intrekken. Er zijn twee methoden om dit te doen: Wanneer u deelneemt aan ons onderzoek, kunnen wij u om uw persoonlijke mening vragen, evenals demografische informatie, zoals uw leeftijd en samenstelling van het huishouden. U bent niet verplicht om enige vraag te beantwoorden die wij u stellen en u kunt op elk moment stoppen met deelname aan een onderzoek. Als u lid wordt van het RONIN-marktonderzoekspanel, kunt u het op elk gewenst moment verlaten door de instructies voor afmelding te volgen die wij opnemen in elke e-mail die wij u sturen. Wanneer wij aan rapporten werken of feedback geven over de resultaten van enquêtes die wij uitvoeren, nemen wij uw antwoorden op in een lijst voor alle andere deelnemers en rapporteren wij dit in een bestand aan onze klant waar u niet kunt worden geïdentificeerd. Dit kan vervolgens door onze klant worden gebruikt om aan de onderzoekssponsor te rapporteren met bevindingen uit de enquête. Wij zullen nooit uw individuele enquêteantwoorden melden of deze zo weergeven dat u persoonlijk identificeerbaar bent in het bestand, met een paar uitzonderingen. Wij kunnen uw gegevens en antwoorden op de enquête vrijgeven aan derden als volgt: Uw enquêteantwoorden kunnen worden verzameld, opgeslagen of verwerkt door onze gelieerde bedrijven of niet-gelieerde leveranciers, zowel binnen als buiten de EU. Ze zijn contractueel verplicht om alle informatie die ze verzamelen te bewaren en aan ons bekend te maken, of wij verzamelen en maken informatie openbaar aan hen op vertrouwelijke wijze en moeten deze beschermen met beveiligingsstandaarden en -praktijken die gelijk zijn aan de onze, ongeacht waar ze zich bevinden. Zie 'Internationale overdracht van gegevens' Wij informeren en trainen onze medewerkers over ons beleid en onze procedures met betrekking tot vertrouwelijkheid, veiligheid en privacy, en wij benadrukken het belang van naleving ervan. Onze beveiligingsprocedures zijn in overeenstemming met algemeen aanvaarde commerciële normen die worden gebruikt om persoonlijke informatie te beschermen en worden regelmatig herzien om ervoor te zorgen dat deze worden gehandhaafd. Wij kunnen persoonlijke informatie overdragen aan gelieerde bedrijven of niet-gelieerde leveranciers voor onderzoeksgerelateerde doeleinden, zoals gegevensverwerking. Wij eisen van deze bedrijven dat ze alle persoonlijke informatie beschermen op een manier die consistent is met onze maatregelen en zoals wettelijk is vastgelegd. Wij volgen algemeen aanvaarde industriestandaarden om de aan ons verstrekte persoonlijke gegevens te beschermen, zowel tijdens de verzending als nadat wij deze hebben ontvangen. Deze omvatten versleuteling, wachtwoordbeveiliging, beveiligde bestandsoverdracht en andere maatregelen, zoals het beperken van het aantal gebruikers dat op elk moment toegang heeft tot uw informatie. Wij bekijken dit regelmatig. Soms moeten wij uw gegevens overdragen buiten de Europese Economische Ruimte ('EER') om ervoor te zorgen dat wij onze diensten kunnen leveren, hetzij door de ondersteuning van leveranciers of omdat onze klanten niet in de EER zijn gevestigd. Wanneer wij dit doen, zullen wij dit van tevoren aan u vertellen voordat wij uw gegevens verwerken en uw uitdrukkelijke toestemming krijgen om dit te doen. Elke overdracht van gegevens wordt veilig uitgevoerd. De gegevens worden alleen op dezelfde manier gebruikt als in de EER, met dezelfde zorg voor uw rechten en uw privacy. Dit wordt gewaarborgd door ten minste een van deze maatregelen: Wij zullen er altijd voor zorgen alleen de gegevens te bewaren die wij nodig hebben en alleen gedurende de tijd die wij nodig hebben. Wij beoordelen de gegevens die wij hebben regelmatig. Als wij het doel waarvoor wij het hebben verzameld niet langer relevant vinden, dan verwijderen wij het. Wij streven er ook naar de gegevens te verzamelen die wij nodig hebben. Het specifieke tijdsbestek zal variëren, maar als wij geen zakelijke of wettelijke noodzaak hebben om het te houden, zullen wij het ofwel veilig verwijderen ofwel het anonimiseren om te zorgen dat niemand u er ooit aan kan koppelen. Een voorbeeld: Onze toewijding aan u en de kwaliteit van ons werk is verankerd in de volgende lidmaatschappen van beroepsverenigingen en certificering aan ISO-normen. Voor meer informatie over deze wetten, codes en richtlijnen, raden wij u aan online te gaan. Wij hopen dat u tevreden bent over de inhoud en de aard van onze communicatie met u, maar als u geen e-mails van RONIN meer wilt ontvangen, klikt u op de link 'Abonnement opzeggen' onderaan onze e-mails. Wij hebben een functionaris voor gegevensbescherming aangesteld die het aanspreekpunt is voor eventuele vragen in verband met dit beleid, uw persoonlijke gegevens en hoe wij deze gebruiken. De DPO (Data Protection Officer) fungeert ook als aanspreekpunt voor elke organisatie of regelgevende instantie die vragen zou hebben over uw gegevens en hoe wij deze gebruiken. Als u vragen heeft, waaronder over dit beleid, kunt u een e-mail sturen naar onze DPO op of per post contact opnemen met: FAO: Functionaris voor gegevensbescherming Harling House, 4th floor 47-51 Great Suffolk Street SE1 0BS, Londen, Verenigd Koninkrijk Wij zullen ons altijd inspannen om eventuele klachten of geschillen die personen over hun persoonlijke gegevens of privacy hebben te behandelen, maar als u reden heeft om te geloven dat wij u niet eerlijk hebben behandeld en onze reactie niet bevredigend is, kunt u ervoor kiezen om een ​​klacht in te dienen bij de Information Commissioner's Office (ICO), Data Protection Authority in het Verenigd Koninkrijk en de toezichthouder in het Verenigd Koninkrijk, telefonisch op +44 303 123 1113 of op Als u niet in het VK bent gevestigd, kunt u een klacht indienen bij uw lokale autoriteit voor gegevensbescherming. Een lijst van deze instellingen is beschikbaar (laatst geopend 9 mei 2018). Van tijd tot tijd moeten of kiezen wij ervoor dit beleid te wijzigen. Als wij dit beleid wijzigen op manieren die van invloed zijn op hoe wij uw persoonlijke gegevens gebruiken, plaatsen wij een kennisgeving op onze website om u van deze wijziging op de hoogte te stellen. Dit is van toepassing vanaf het moment dat de wijziging op onze website is aangebracht.
li|Om u uit te nodigen om deel te nemen aan een marktonderzoek of klanttevredenheidsonderzoek Een telefonisch interview houden als onderdeel van een marktonderzoekenquête Om de antwoorden te verifiëren die u onlangs heeft verstrekt in een marktonderzoekenquête Om uw registratie bij ons panel te valideren Als u deel uitmaakt van ons panel: om gegevens bij te werken en ervoor te zorgen dat deze kloppen Als wij per e-mail contact met u opnemen, heeft u eerder met ons gesproken en heeft u aangegeven geïnteresseerd te zijn in verdere en vergelijkbare soorten onderzoek. Op dit punt zou u dan een e-mailadres hebben gedeeld dat wij voor dit doel kunnen gebruiken. Als alternatief kunnen wij contact met u opnemen in de naam van onze klant. Als zij u producten en diensten leveren, kunnen zij ons als onafhankelijk onderzoeksbureau hebben gevraagd om met u te spreken om te begrijpen hoe tevreden u bent met hen. Soms vragen werkgevers ons ook om interne personeelsonderzoeken uit te voeren om te begrijpen hoe tevreden u bent met hen. De privacyverklaring van onze klant vermeldt dat ze soms uw gegevens delen en samenwerken met bedrijven zoals de onze voor marktonderzoek. Als wij telefonisch contact met u opnemen, is het bovenstaande nog steeds van toepassing, maar wij hebben uw telefoonnummer misschien ook gevonden in openbare databases, omdat wij denken dat u voldoet aan de criteria van ons onderzoek. Dit proces wordt 'desk research' genoemd en helpt ons om geschikte onderzoekskandidaten telefonisch te bereiken op basis van het land waar u woont, uw functie of uw bedrijfstak. Wij werken soms ook met externe leveranciers die lijsten met openbaar beschikbare informatie samenstellen om ons te helpen de juiste personen te bereiken. Soms sturen wij documentatie over ons werk naar uw werkplek, zodat u zich bij interesse kunt registreren, bijvoorbeeld een 'registreer uw interesse'-poster. Misschien ziet u berichten van ons op sociale media. Of als u LinkedIn gebruikt, was u mogelijk de ontvanger van een van onze campagnes. Wanneer dit gebeurt, vragen wij u om enkele gegevens over u in te voeren en rechtstreeks contact met u op te nemen om te bevestigen dat u voldoet aan de criteria voor een specifieke enquête. De kosten hiervan zijn onevenredig en onredelijk; of Wij kunnen uw gegevens niet vrijgeven zonder gegevens van andere personen of vertrouwelijke commerciële informatie van RONIN of onze klanten vrij te geven Als u dit tijdens een enquête via de telefoon wilt doen, laat het dan weten aan onze telefonische interviewers en wij zullen hier onmiddellijk naar handelen. Wij beëindigen het interview en registreren uw intrekking van de toestemming voor die enquête. kunt u een e-mail sturen naar onder vermelding van uw volledige referentienummer voor e-mailuitnodiging en waarin u verklaart niet langer te willen deelnemen aan deze studie. U kunt uw deelname op elk gewenst moment beëindigen door de enquête te sluiten. Als u niet langer wilt dat wij uw gegevens voor welk doel dan ook verwerken, inclusief toekomstige uitnodigingen voor enquêtes, kunt u een e-mail sturen naar om ons dit te laten weten. U vraagt ​​of stemt ermee in uw identificerende informatie en individuele antwoorden met de derde partijen te delen voor een specifiek doel; Wij verzorgen uw antwoorden naar een derde partij die contractueel verplicht is om de verstrekte informatie vertrouwelijk te houden en gebruikt het alleen voor onderzoeksdoeleinden; dit kan worden gedaan om ervoor te zorgen dat ze niet opnieuw contact met u opnemen om deel te nemen aan een enquête die u al voltooid heeft, of voor de kwaliteitscontrole; In de zeldzame maar mogelijke omstandigheid dat de informatie openbaar wordt gemaakt op grond van juridische, wettelijke of reglementaire vereisten. De overdracht vindt plaats met een land dat door de Europese Commissie erkende wetgeving voor gegevensbescherming heeft om een ​​adequate bescherming te bieden die voldoet aan de normen van de EER; Wij zullen een contract opstellen tussen de ontvanger van de gegevens die vereist dat ze uw gegevens beschermen volgens dezelfde normen als die gelden in de EER. Het is mogelijk dat wij informatie over u langer dan normaal moeten bijhouden voor het geval u een incentive zou hebben verdiend door deel te nemen aan onderzoek, maar dat u het nog moet inwisselen op onze website. Als u een beroepsbeoefenaar in de gezondheidszorg bent, moeten wij mogelijk meldingen bijhouden van ongewenste voorvallen die u heeft genoemd over patiënten totdat wij tevreden zijn dat deze op de juiste wijze zijn opgevolgd. Bedrijfspartners van Bedrijfsleden van Geassocieerde leden van Leden van de Geregistreerd bij het ICO, Information Commissioner’s Office ( ) gecertificeerd (kwaliteitsmanagementsysteem voor operationele uitmuntendheid)
st|Laatst gewijzigd Ingangsdatum Wij voeren alleen marktonderzoeksprojecten uit. Per e-mail Telefonisch Andere methoden Op onze website Telefonisch toegang vragen recht op overdraagbaarheid rectificeren recht om te wissen recht van restrictie recht om bezwaar te maken Telefonisch Online E-mail
h1|PRIVACYVERKLARING
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin Nederlands Ons werk Wat is marktonderzoek? Onze klanten Voor wie werken wij? Waarom wij contact met u opnemen U heeft van ons gehoord. Hoe wij contact met u opnemen en waar onze contactgegevens vandaan komen U helpen begrijpen hoe wij u bereiken Het is ook mogelijk dat uw telefoonnummer tijdens een proces genaamd 'willekeurig kiezen' is bekomen - ga naar voor meer informatie! De gegevens die wij verzamelen Welke informatie hebben wij van u? Betalen van incentives Verdien geld door deel te nemen aan waardevol onderzoek Onze rol in de verwerking van uw gegevens Wie is verantwoordelijk voor uw gegevens? Gegevensbeheerder en gegevensverwerker Wie is verantwoordelijk voor uw gegevens? Uitoefening van uw rechten op grond van de AVG Gegevensrelaties op uw eigen voorwaarden Toegang Overdraagbaarheid Rectificatie Wissen Restrictie Bezwaar Tijdlijnen en identiteitsverificatie Intrekken van de toestemming en achterhouden van informatie Geen verplichtingen in onderzoek [email protected] [email protected] Vertrouwelijkheid van antwoorden op enquêtes en persoonlijke gegevens Uw identiteit beschermen Beveiliging van persoonlijke informatie Bescherming van uw gegevens Kwaliteitsnormen Topkwaliteit geleverd registratienummer Hoe u kunt afmelden voor verdere e-mails Te veel e-mails ontvangen? In contact komen Vragen of verzoeken? [email protected] . hier Wijzigingen in dit beleid [email protected] Linkedin
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pa|RONIN International have 16 years of medical research experience on a global scale. Our Healthcare Panel is vast – here are just a few insights into the contacts we have: Our Panel is continually cleansed and updated by our expert medical interviewers in order to guarantee both the quality and quantity of respondents. We have also built up the RONIN Strategic Partner Network, consisting of trusted, global partners to supplement the RONIN Panel. With this established network, clients benefit from negotiated prices, high quality and the simplicity of a one-stop-shop. Our project managers, programmers, translators and coders all have extensive experience in the healthcare sector, giving value-added services to every study. Our entire team are also certified by the BHBIA and EphMRA. today to learn more about how e can help with your next research project.
li|150,000 healthcare professionals in over 60 countries Senior contacts including GPs, Surgeons and Consultants Large representation of Nurses, Anaesthetists and Midwives Also includes Dentists, Physiotherapists and Optometrists
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pa|Welcome, You are invited to participate in our . Because you're a business decision maker working in marketing, at a company with revenues over £50million, we’d like to find out more about how you approach the selection of digital media platforms and service providers and how you see the use of digital media evolving. The study takes the form of a 45-minute telephone interview that can be scheduled at your convenience. . We value your time, so we offer a paid via PayPal or Amazon vouchers for your participation in our study. To take part, simply provide your contact details and our team will reach out to schedule the interview at a time of your choosing. Alternatively, if you have any questions you can contact one of our team for free on 0808 281 1138, or email us at Established for over 30 years, RONIN International Ltd is a global data collection specialist, with an industry recognised reputation for both quality and delivery of complex global market research programmes. Our RONIN Healthcare, Business and Customer Insight Divisions completed over 200,000 interviews in 2016. Our clients include Millwood Brown, Dell, GfK and Dun & Bradstreet. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA, and abide by the Data Protection Act 1998. Our commitment to data collection of the highest quality is at the core of the RONIN identity.
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st|international study in the marketing & digital marketing sector How it works All responses are treated with the strictest confidence £150 incentive About Us
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pa|RONIN International is a market research company that operates from its London office to interview research participants over the phone and online all over the world. Our website offers our clients some insight into our services, our work, and more. However, this section of the website is for . We are currently working on this, a section designed for you – our research participants –, to help you understand what we do, how we do it, and how you can make the most of our surveys. RONIN International maintains a panel of healthcare and business-to-business experts all over the world. It allows research agencies to run market research surveys with a representative group of professionals to achieve a range of business aims, develop products and servics, or gauge opinion across populations. A lot of our research is incentivised and our policy is to reward survey participation with an incentive attached within 48 hours of the research project closing, either as a PayPal payment or Amazon voucher. To find you more, please click about RONIN48, please click . If you have any questions about our work, please reach out to
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pa|Thank you for registering your interest in joining our research community. One of our team will be in touch shortly to complete your registration.
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pa|CATI, or Computer Assisted Telephone Interviewing, is one of the key services offered by RONIN International. Our CATI Centre is based at our London HQ and as a centralised hub offers unrivalled quality and consistency across your whole study. Operating 24 hours a day, and speaking over 30 languages, our CATI fieldwork team have a truly global reach. Every Interviewer is trained following IQCS (Interviewer Quality Control Scheme) best practice, while our experienced quality control team continually monitor performance to ensure every interview is conducted to the highest standard. If required, we can assist with designing your CATI survey, scripting questionnaires to ensure maximum response, as well as translation and sample list design. Everything from survey set up to final data or tables delivery. To give you complete visibility on the progress of your CATI project, we can provide live dashboards showing the number of survey completes achieved by country or quota and in real time. At RONIN we pride ourselves on securing traditionally hard-to-reach participants, whether business based or consumers and have a great track record in meeting and exceeding client quotas. We work with both consultancies and research agencies on a wide range of survey research projects, so if you need an outstanding interviewing team for your next survey, please do with one of our experienced team members using the form below.
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pa|We are currently recruiting for the following positions: RONIN International is a leading global data collection agency, and conducts online and telephone research in over 50 languages across the world from its 24/7 London research centre. As we continue to grow, we want to recruit individuals keen to meet our exacting standards. We are continually recruiting for good quality telephone interviewers of all languages to work on research projects throughout the year. There is no selling! We have full time and part time hours available and shift patterns to suit all. We inspire our interviewers to have a great work ethic and take pride in the quality of their work. To achieve the best standards, we will train you on all aspects of telephone research, including the MRS Code of Conduct, so you have the all tools and knowledge required before you start on your first project. All RONIN interviewers are continually coached and mentored to improve their quality and ability over the phone. Opportunities to progress arise quickly for those people with the right qualities and ambition. The RONIN interviewer team come from a wide variety of backgrounds, including many from the creative industries. Our CATI Centre is filled with actors, musicians, students, and people who are between jobs or saving to go travelling. International students find that working at RONIN gives them the ability to earn money while they complete their studies in London, before moving on to further their chosen career. Please fill in the form below to apply for a telephone interviewer position with us.
li|Above industry average rates of pay Opportunity to earn a bonus when targets are met Flexible working hours On-going coaching and mentoring Opportunity to grow and develop a career in market research Busy and vibrant office atmosphere Social events with the team An excellent telephone manner Confident interpersonal and communication skills A native language speaker, with a good understanding of spoken and written English Perseverance Good organisational and time management skills Good computer literacy and attention to detail Previous market research experience (this is not essential as full training will be provided) The successful candidate must have permission to work in the UK by the start of their employment
st|Telephone Interviewer at RONIN Central London Office Why work for RONIN? What makes a great RONIN interviewer? How to apply
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pa|A study around the evolution of the “Financial Role” commissioned by one of the “Big Four” corporate auditing firms. Results feeding into a series of industry reports. Target respondents were all C-suite level, including Regional, Divisional and Group CFOs and Finance Directors. Quotas were in place requiring minimum responses from various countries, sectors and company sizes. To explore the main challenges faced by financial leaders today. Looking to understand the major changes impacting CFOs on a global scale. The study focussed on understanding what it meant to be a CFO. What are the core changing responsibilities and expectations of Chief Financial Officers? The skills needed to deliver against future priorities Background research required to ensure we could target the most relevant financial directors and CFOs. This was also critical in reaching the named contacts. We used highly customised email invites to engage with prospective respondents. This was crucial especially considering how heavily appointment-lead this job became. interviews were conducted across 0 countries, all from our London CATI centre A total of 0 interviews were completed by native-speaking interviewers We offered the option of 0 different languages, with translation provided in-house.
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin DNA of the CFO Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|05 February 2020 Less than four months away from the two-year anniversary of its implementation, key areas of the GDPR continue to have an impact open to interpretation. A hotly-debated topic being whether a research sponsor must be revealed to participants as data controller at some stage of the research. We recognise the current consensus that, yes, sponsors need to be named – but also that this interpretation has a real impact on the industry and research objectives. We are working closely with the MRS and the BHBIA to see that this impact is fed back to the ICO so that a different interpretation can eventually prevail. We are hard at work updating our policies to ISO 27001 following from a productive Group-wide Analysis in late 2019 to consolidate our processes. We expect to have certified our end-to-end research services in early 2020 against the Standard – watch this space! We are also delighted with the announcement that Xavier Fonder, our Compliance Director, was joint winner of this year’s BHBIA Outstanding Contribution Award for his work as Fieldwork Forum Chair and with the Ethics & Compliance Committee – congratulations to him! As we rang in the New Year, the CCPA also came into effect with enforcement to follow from 1st July 2020. As we re-join the Insights Association this year, we look forward to hearing about the IA’s efforts to secure clarifications on the impact of the CCPA on marketing research, both online and via telephone, and will monitor these developments to make sure we maintain compliant operations and can advise our clients accordingly. Still in the USA, we are keeping a careful eye on the TCPA in relation to our US CATI work and remain confident in the suitability of our current solution, in combination with a robust scrubbing and review protocol and commercial subscription to wireless-ported numbers. RONIN’s philosophy is founded on the seamless delivery of international data collection from our site here in London. We pride ourselves in delivering high quality data to clients through our attention to detail and rigorous quality control procedures. It is at the heart of everything we do, and a key factor of our most successful and fruitful relationships. We welcome any questions you may have and look forward to supporting you on your next research journey!
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pa|27 September 2020 With the new normal slowly decanting in everyone’s minds, we have been monitoring response rates carefully over the past few weeks to keep ahead of the curve… We are pleased to report that, thanks to our multi-channel, tailored approach to data collection, we have continued to meet and exceed our expectations on project delivery, leveraging both (ad hoc phone recruitment and phone-recruited panel) and (targeted campaigns and cross-platform outreach). We are continuing to invest in our teams’ growth and toolkits to support our ability to find , via digital or phone recruitment to online self-completion, client-moderated or RONIN-moderated in-depth interviews, including virtual focus groups. From portfolio managers through to the most senior C-suite participants in $5+ billion companies, covering the full spectrum of market research projects, our custom approach to recruitment is time-tested and proven to find the participants you need. If you would like to find out how RONIN can help, please e-mail .
st|traditional recruitment methods innovative digital recruitment methods verified niche B2B participants quantitative or qualitative
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin Digital Recruitment Category: RONIN News [email protected] [email protected] Linkedin
pa|Wenn Sie auf dieser Seite sind, haben Sie wahrscheinlich einen Telefonanruf von uns erhalten. RONIN International ist ein unabhängiges Marktforschungsunternehmen. Dank der großzügigen Unterstützung jedes einzelnen Teilnehmers führen wir im Auftrag vieler verschiedener Kunden weltweit telefonische Marktforschungsprojekte durch. Wenn Sie nicht wollen, dass wir Sie weiterhin anrufen, lassen Sie uns dies bitte wissen. Senden Sie uns hierzu eine E-Mail an und teilen Sie uns die Telefonnummer mit, die wir nicht mehr anrufen sollen. Unsere Teams werden diese Telefonnummern auf unsere Liste mit Nummern, die wir nicht anrufen, setzen. Ihre Nummer wird für keine anderen Zwecke gespeichert sicherzugehen, dass wir Sie zukünftig nicht erneut anzurufen. Wir geben Ihre Nummer an keine Dritten weiter. Zur Wahrung Ihrer Privatsphäre, speichern wir nur Ihre Telefonnummer und keinerlei weitere Daten. Damit wir in der Lage sind, mit einem statistisch repräsentativen Bevölkerungsquerschnitt zu reden, verwenden wir eine Methode, die als „Zufallswahlanruf“ bezeichnet wird. Das bedeutet, dass die Telefonnummer per Zufallsgenerator erzeugt wird, indem eine Liste mit Vorwahlen mit Nummern kombiniert wird, bis wir Telefonnummern haben, die wir anrufen können. Wir haben keine Kontrolle über die Gerätetypen oder Personen, die wir auf diese Art und Weise erreichen. Wenn wir Ihre Telefonnummer speichern, bedeutet dies, dass wir wissen, dass wir Sie jedes Mal, wenn Ihre Nummer zufällig erzeugt wurde, ausnehmen müssen, um weitere zukünftige Anrufe zu verhindern. Nicht alle unsere Projekte werden mit der Funktion Zufallswahlanruf durchgeführt. Manchmal erhalten wir von unseren Kunden beispielsweise Listen mit Telefonnummern aus deren eigener Kundendatenbank. Sollte dies der Fall sein, würden wir den Träger der Studie am Telefon nennen. Über ein als „Schreibtischforschung“ bezeichnetes Verfahren Gelegentlichsuchen wir gelegentlich auch in öffentlich zugänglichen Datenbanken nach Telefonnummern, wenn wir glauben, dass Ihr Profil zu unserer Studie passt – denken Sie zum Beispiel an die Gelben Seiten. Wenn es noch irgendetwas gibt, was Sie gerne wissen möchten, oder wenn Sie mit dem Anruf unzufrieden waren (entweder mit dem Anruf selbst oder mit der Art und Weise, wie sich unser Mitarbeiter verhalten hat), freuen wir uns über Ihre Nachricht an . An diese Adresse können Sie auch schreiben, wenn Sie wollen, dass wir Ihre Telefonnummer von zukünftigen Anrufen ausnehmen sollen. Wenn Sie mit uns in Kontakt treten wollen, vergewissern Sie sich bitte, dass Sie Ihre E-Mail-Adresse und Ihre Telefonnummer angeben, damit wir Ihnen bestmöglich helfen können. Wir versuchen immer, innerhalb von 2-3 Arbeitstagen zu reagieren. Wenn Sie sich nicht sicher sind, ob der Anruf von uns war, überprüfen Sie bitte Ihre Anrufliste: bei unseren Anrufen wird die Nummer angezeigt. Unser Anspruch zur Gewährleistung der Sicherheit Ihrer Daten und sämtlicher Informationen, die Sie uns mitteilen, ist von äußerster Wichtigkeit. Unsere gesetzlichen, regulatorischen und ethischen Verpflichtungen gegenüber Ihnen als Datensubjekt und Ihre Bedenken bezüglich Ihrer Privatsphäre leiten unsere Prozesse und die Art und Weise, wie wir als Unternehmen arbeiten. Dies wird durch unsere Mitgliedschaft in der Marktforschungsgemeinschaft und die Einhaltung ihres Verhaltenskodex widergespiegelt. Darüber hinaus arbeiten wir im Einklang mit der allgemeinen Datenschutzverordnung (DSGVO). Unsere Interviewer werden sich immer vergewissern, dass Sie über alle Informationen verfügen, die Sie benötigen, um uns Ihre bewusste Zustimmung zur Teilnahme an unseren Marktforschungsumfragen zu geben. Dazu zählt auch das Recht, dass Sie Daten zurückhalten, die Sie uns lieber nicht möchtenmitteilen, sowie das Recht, das Interview jederzeit beenden zu können. Wenn Sie gerne mehr über unsere Arbeit und Ihre Rechte erfahren würden, lesen Sie bitte unseren . Aufgrund Ihrer Einwilligung zur Teilnahme an unseren Marktforschungsumfragen, werden Sie zu keinerm Zeitpunkt unerwünschte Verkaufsanrufe erhalten.
st|Warum müssen Sie meine Nummer speichern? Warum können Sie sie nicht einfach löschen? Haben Sie auf diese Art meine Nummer erhalten? Ich habe weitere Fragen oder möchte eine Beschwerde über diesen Anruf vorbringen. 0044 20 7091 1419 Ich habe Bedenken bezüglich der Sicherheit der Daten, die ich weitergegeben habe.
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin Deutsch [email protected] [email protected] [email protected] Linkedin
pa|Si está visitando esta página, es probable que le hayamos llamado por teléfono. RONIN International es una empresa independiente de estudios de mercado que lleva a cabo proyectos de investigación por teléfono en todo el mundo en nombre de un amplio abanico de clientes con la generosa ayuda de cada uno de los participantes. Si no desea recibir más llamadas nuestras, envíenos un mensaje a con el número de teléfono al que no quiere que volvamos a llamar. Nuestros equipos añadirán estos números de teléfono al listado «no llamar». Su número de teléfono no se almacenará con ningún otro fin que el de evitar que volvamos a llamarle en el futuro, y no lo compartiremos con terceros. Al objeto de proteger su privacidad, no guardaremos ningún otro dato suyo más que el número de teléfono. Para poder hablar con una muestra estadísticamente representativa de la población, utilizamos un método denominado «marcación aleatoria». Esto significa que el número de teléfono se genera al azar mediante la combinación de una lista de prefijos de zona y números de teléfono. Cuando utilizamos este método, no controlamos ni los tipos de dispositivos ni las personas con las que nos ponemos en contacto. Guardamos su número de teléfono para que, si por casualidad se genera su número de teléfono mediante la marcación aleatoria, sepamos que no tenemos que llamarle. No usamos la tecnología de marcación aleatoria en todos nuestros proyectos. En ocasiones, nuestros clientes nos proporcionan listas de números de teléfonos de sus bases de datos de clientes, por ejemplo. En este caso, al llamarle le informaríamos de quién es el promotor del estudio. También podemos buscar números de teléfono incluidos en bases de datos de acceso público a través de un proceso denominado «trabajo de documentación», si su perfil coincide con uno de los que creemos que es compatible con nuestro estudio; por ejemplo, las Páginas Amarillas. Si tiene alguna pregunta o le ha disgustado algo de la llamada (ya sea la propia llamada o el modo en que la ha gestionado el agente), le invitamos a ponerse en contacto con nosotros en , la misma dirección que puede usar para pedirnos que excluyamos su número de teléfono de futuros estudios. Si desea que nos pongamos en contacto con usted, incluya una dirección de correo electrónico y un número de teléfono. Trataremos de atender sus solicitudes en un plazo de 2 o 3 días hábiles. Si no está seguro de si la llamada era nuestra, consulte el historial de llamadas; nuestro número es el . Nuestro compromiso con la seguridad de sus datos y de la información que decida compartir reviste para nosotros una enorme importancia. Nuestras obligaciones legales, reglamentarias y éticas para con usted como interesado y su preocupación por la privacidad guían nuestros procesos y nuestra forma de trabajar. Esto se refleja en nuestra pertenencia a la Market Research Society y en el cumplimiento de su Código de conducta. También trabajamos de conformidad con el Reglamento general de protección de datos (RGPD). Nuestros entrevistadores se asegurarán de que disponga de toda la información que necesita para otorgar su consentimiento informado para participar en nuestros estudios, incluido el derecho a no compartir información que no desee y a interrumpir la encuesta en cualquier momento. Si desea obtener más información sobre nuestro trabajo y sus derechos, consulte nuestra . Nunca recibirá llamadas de ventas no solicitadas como resultado de haber aceptado participar en nuestros estudios.
st|¿Por qué tienen que conservar mi número? ¿Por qué no eliminarlo sin más? ¿Es así como obtuvieron mi número de teléfono? Tengo más preguntas o quiero presentar una reclamación en relación con esta llamada. 0044 20 7091 1419 Estoy preocupado por la seguridad de la información que he compartido.
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pa|Thanks to the integration of traditional and innovative approaches, now including hyper-targeting, RONIN successfully conducts study-specific recruitment and research across all main markets in Europe, North and South America, and APAC, with unprecedented results for ‘hard to reach’ and ‘niche’ participants. Adding digital audience mapping and social media monitoring, listening and networking to traditional desk research and sample lists, then integrating online and social media with panels, phone and mobile recruitment, potential participants are identified based on both socio-demographic criteria as well as their SM profile information on, and A.I. projections of, their attitudes and behaviours, and are eventually reached in their chosen environments, via their preferred channel of communications. This mixed-method approach allows for a more accurate segmentation as well as a much wider and deeper reach - mirroring the complexity of our reality and overcoming the challenges that the progressive fragmentation of audiences and customers poses to researchers, while also giving continuous access to fresh respondents. Whether looking for global Opinion Leaders, busy Business Executives, specialist Healthcare Professionals, Carers or Patients, edgy Tech Developers and Data Scientists, niche Consumer groups with specific products / services experience, or Hobbyists interested in specific topics, we support our clients’ research challenges identifying, selecting and inviting to surveys any type of respondents – in a Qual fashion but on a Quant scale. Then, when the project requires so, RONIN of course also support agencies and clients with both traditional Quant and Qual projects, including offline/online depth interviews or focus groups. Interviews can be conducted via CAWI (Computer Assisted Web Interview), CATI (Computer Assisted Phone Interview), CAVI (Computer Assisted Video Interview) or in a be-spoke MROC (Market Research Online Community). We tailor invitations to local market language using our in-house translation team and integrate survey questionnaires to allow responses across platforms and environments. Screening and qualification information can be validated via phone, email or mobile/sms. Data quality checking is conducted on all completed interviews. Example case studies where integrated / social media solutions have been used can be found . using the form below to discuss how we can support you with your market research survey goals.
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pa|Thank you for visiting this page. You may have landed here for a variety of reasons. Most likely, you were taking part in one of our online surveys and as you finished answering the preliminary questions, you were told you were screened out. We understand that this process can be frustrating. That is why we want to clarify a few things about th process , and why we do things the way we do. To make sure the people we survey are relevant to the outcomes of the research. For market research to carry out surveys that are pertinent and sound, we always need to find potential participants from a broad and representative pool of qualified respondents. To ensure the results of our surveys are relevant, we need to survey people that meet certain set criteria to ensure we can compare data in an environment where a lot of factors have been isolated. The preliminary questions we ask you serve two purposes: What this means is that you will not always meet the specific criteria (i.e. set of requirements or experience) we are looking for. Allowing you to proceed to the survey would be a poor and irrelevant experience for you. Alternatively, you may fall into a category (a quota) where we’ve spoken to all the people we are looking for. You still need to answer these questions because before you do so, there’s always a possibility that you meet all our criteria. We only find out once you’re done. We’ll always try to mitigate the risk of this happening! We only ask essential questions and stop the process as early as possible. We understand that the screening process can be frustrating, especially if you spend time answering questions that result in your exclusion from one of our surveys. Below, you will find a list of things we aim to do with every survey to minimise this frustration: We want to make sure the information we have is completely up-to-date, and we want to give you all the information you need to give your informed consent to the research. If you’ve taken part in a lot of research surveys, you may have noticed that a lot of the screening questions tend to be very similar and repetitive. We’ll often ask questions that you’ve answered many times before and you may find this frustrating; this is why we do it: This will change from project to project, but you can rest assured that we will never use the data you collect for any other purpose than market research. We conduct market research for a broad range of clients. These could be pharmaceutical companies, automotive manufacturers, government bodies and institutions (a selection of which you can find on our website, if you’d like to know more). We also work on behalf of research agencies that have been commissioned by larger end-clients. We help them reach you as a qualified respondent. Research companies and regulatory bodies standardise incentive values based on the length of the interview, average remuneration in your field, and how complex the study will be. If you are a healthcare professional, the keyword to solving the incentive value question is FMV, Fair Market Value. Every pharmaceutical company sets payment caps that can be deemed reasonable for the time and experience lent by healthcare professionals to research efforts. It cannot be excessive, because it could be perceived as bribery on behalf of pharmaceutical companies, but it needs to be fair remuneration for the time you spend. Every pharmaceutical company will draw their own line depending on a range of considerations, but we have to abide by the caps they set and fulfil our legal obligations, where relevant, to disclose these transfers of value. For example, French law dictates that incentive payments need to be disclosed to achieve two goals: 1. Allowing private citizens to objectively assess the relations maintained between healthcare professionals and pharmaceutical companies (Loi Bertrand) and 2. Ensuring that pharmaceutical companies cannot encourage healthcare professionals to prescribe specific drugs or use specific products by rewarding them under the guide of market research remuneration (Loi Anti-Cadeaux). We will always do our best to advertise the length of the survey as accurately as possible, but every respondent will affect the actual length depending on the answers they give. It can be difficult for us to accurately estimate the time it will take each participant to complete the survey. One reason for this is that everyone spends a different amount of time answering questions. Another reason is that, depending on your answers, you may get more (or less) questions than other participants (for example, if you are aware of a lot of brands or if the ratings you provide are very low on the scale, you may get more follow-up questions than someone with limited awareness or someone that is completely satisfied with the service they are getting). Our teams always time surveys to understand how long it will take to complete, on average, and as we speak to more and more people, we will compare actual completion time against expected completion time. If there is a significant difference from what we had expected, we will ensure that this information is updated for subsequent communication to avoid misleading you. Market research and data processing are heavily-regulated endeavours and we abide by a range of applicable codes of conduct, legal and regulatory obligations, and industry best practice. Our commitment to you and the quality of our work is enshrined in the following memberships of trades associations, certifications to ISO standards, and initiatives. You can always reach out to us through and we’d be happy to help.
li|Making sure the survey is relevant to you: a lot of surveys will look at the awareness of a brand on a specific market or ask you about specialised areas of professional life. Just because your job title, or primary speciality, or the revenue of your company suggest that you would have the type of experience we are looking for, making that assumption would subject you to a lot of research surveys that are not relevant to you at all. Making sure that the people we speak to fall into a variety of categories, called , so that we know our findings are representative of a broad range from a particular group of individuals. This could mean anything from the number of patients you see in a month to your preferences in terms of financial services provider, and more. We will always keep screeners . The list of questions we need to ask you to identify whether you are eligible should take as little of your time as possible. Every question is designed to . None of the questions we ask are used to collect data about you. Because all the questions we ask are designed to check on your eligibility, as soon as you give an answer that will prevent you from taking part, we stop the screening process to waste as little of your time as possible. We will always give you as much information as possible in the invitation e-mail you receive from us – how long it will take, the incentive you can receive for participating, topic of the survey… but there’s only so much we can reveal without introducing bias into the research, so we may sometimes conceal the name of our client until the end of the survey. . A lot of the information we ask you for is liable to change over time. From seniority levels, patient load, specific experience with drugs or contextual information specific to the survey. Asking you these questions helps us confirm you are eligible at the time of participation. Our clients need to know, from you directly, that you are eligible for the research. Market research is an industry driven by compliance and good practice; relying on information that we assume is accurate without getting you to provide it again simply would not be good enough! . When taking part in research, you will often see ‘consent statements’ where we explain what we will do with your data, how will be able to view it, and for what purposes. It is our duty of care to you, as participants to research, to provide you with this information every time that you take part in research. Although you may find this long and overbearing at times, these statements are designed to protect you and your data. Company Partners of Corporate Members of Associate Members of Members of the Registered with the Information Commissioner’s Office ( ) Operating in compliance with the Working towards full compliance with the incentive scheme (48-hour turnaround on incentive payments) -certified (quality management system for operational excellence) Compliance with local legislation
h1|FAQs
h2|Contact Us
h3|What is screening? Why is it done? more... What do you do to make the screening process less frustrating if you do it all the time? more... I do a lot of surveys, why do I always need to answer the same preliminary questions? more... What is my data being used for, and by whom? more... The value of incentives offered for participation changes all the time. How is it calculated? more... I spent more time on the survey than advertised. Why is that? more... How do I know you are a genuine research company? What are your quality assurances? more... I have more questions, who should I speak to? more... London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin FAQs e screening , market research and its definitions We hope this is helpful! [email protected] Linkedin
em|quotas as short as possible only check whether you are eligible Up-to-date information Legitimacy. Compliance
pa|04 June 2019 In 2019 RONIN is celebrating 21 years of operating in the UK. Take a look at some of these facts from over the years...
li|RONIN has conducted over . In 2019 roughly 60% of our interviews are conducted online and 40% by phone. In 1999 RONIN internal Healthcare and IT Decision Makers Panels were established. This was also the year of our , which was with IT Managers in the Unites States. Our first Healthcare Professional study was completed by postal questionnaire in 2000. Since 2000, a representative for RONIN has sat on the (Interviewer Quality Control Scheme) Council every year. RONIN was the first market research company to certify to in 2006. In the last 5 years RONIN has interviewed in and across more than . Since 2016 RONIN has been part of , a digital marketing agency. Our social media recruitment approach started in 2017. Our Internal translation team delivered of language translations in 2018. RONIN remains the only CATI centre in the UK.
st|1998 4 million interviews since 1998 1999 first online hosted survey 2000 IQCS 2006 ISO 20252 2014 43 different languages 80 countries 2016 The Fat Media Group 2018 1.6 million words 2019 Bain NPS accredited
h1|21 Years and Counting
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin 21 Years and Counting Category: RONIN News [email protected] Linkedin
pa|Welcome, You are invited to participate in our . Because you're a business decision maker working in marketing, at a company with revenues over £50million, we’d like to find out more about how you approach the selection of digital media platforms and service providers and how you see the use of digital media evolving. The study takes the form of a 45-minute telephone interview that can be scheduled at your convenience. . We value your time, so we offer a paid via PayPal or Amazon vouchers for your participation in our study. To take part, simply provide your contact details and our team will reach out to schedule the interview at a time of your choosing. Alternatively, if you have any questions you can contact one of our team for free on 0808 281 1138, or email us at Established for over 30 years, RONIN International Ltd is a global data collection specialist, with an industry recognised reputation for both quality and delivery of complex global market research programmes. Our RONIN Healthcare, Business and Customer Insight Divisions completed over 200,000 interviews in 2016. Our clients include Millwood Brown, Dell, GfK and Dun & Bradstreet. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA, and abide by the Data Protection Act 1998. Our commitment to data collection of the highest quality is at the core of the RONIN identity.
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st|international study in the marketing & digital marketing sector How it works All responses are treated with the strictest confidence £150 incentive About Us
h1|Digital Marketing Study UK
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Digital Marketing Study UK [email protected] Linkedin
pa|Welcome, You are invited to participate in our . Because you're a business decision maker working in marketing, at a company with revenues over $65million, we’d like to find out more about how you approach the selection of digital media platforms and service providers and how you see the use of digital media evolving. The study takes the form of a 45-minute telephone interview that can be scheduled at your convenience. . We value your time, so we offer a paid via PayPal or Amazon vouchers for your participation in our study. To take part, simply provide your contact details and our team will reach out to schedule the interview at a time of your choosing. Alternatively, if you have any questions you can contact one of our team toll free 1 888 683 9701, or email us at Established for over 30 years, RONIN International Ltd is a global data collection specialist, with an industry recognised reputation for both quality and delivery of complex global market research programmes. Our RONIN Healthcare, Business and Customer Insight Divisions completed over 200,000 interviews in 2016. Our clients include Millwood Brown, Dell, GfK and Dun & Bradstreet. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA, and abide by the Data Protection Act 1998. Our commitment to data collection of the highest quality is at the core of the RONIN identity.
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st|international study in the marketing & digital marketing sector How it works All responses are treated with the strictest confidence $200 incentive About Us
h1|Digital Marketing Study US
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Digital Marketing Study US [email protected] Linkedin
pa|Si vous êtes sur cette page, il est probable que vous ayez reçu un appel téléphonique de notre part. RONIN International est un cabinet d’études de marché indépendant qui réalise des enquêtes téléphoniques partout dans le monde pour le compte de divers clients, et ce grâce à l’aide précieuse que nous apportent les participants aux études. Si vous ne voulez plus recevoir d’appels de notre part à l’avenir, veuillez nous le faire savoir par e-mail à l’adresse en indiquant le numéro de téléphone que vous ne souhaitez plus que nous appelions. Nos équipes ajouteront le numéro en question à notre liste de numéros à ne pas appeler. Votre numéro ne sera pas conservé à d’autres fins que celle de nous empêcher de vous contacter à l’avenir et ne sera pas communiqué à des tiers. Nous conserverons uniquement votre numéro de téléphone et aucune autre information afin de protéger votre vie privée. Afin de pouvoir nous entretenir avec un échantillon représentatif de personnes, nous utilisons une méthode appelée « random-digit-dialling » ou composition aléatoire. Cela signifie que des numéros de téléphones sont générés de façon aléatoire en associant une liste de codes régionaux à des chiffres jusqu’à ce que l’on trouve un numéro à appeler. Nous n’avons aucun contrôle sur le type d’appareil ou les personnes que nous joignons de cette manière. En conservant votre numéro, si la composition aléatoire suggère votre numéro, nous saurons qu’il faut éviter de l’appeler car vous ne souhaitez pas être contacté. Nous n’utilisons pas la composition aléatoire pour tous nos projets. Nos clients nous fournissent parfois une liste de numéros provenant de leur propre base de données de clients, par exemple. Dans un tel cas, nous vous signalerons qui est le commanditaire du projet lors de notre appel téléphonique. Il est également possible que nous cherchions des numéros de téléphone dans des bases de données disponibles au public par l’intermédiaire d’une méthode appelée recherche documentaire (par exemple, les pages jaunes). Nous pouvons alors vous appeler si votre profil correspond à l’un de ceux que nous recherchons pour un projet d’étude. S’il y a quoi que ce soit que vous désirez savoir ou si vous n’êtes pas satisfait de l’appel (que ce soit de l’appel lui-même ou du comportement de l’enquêteur), n’hésitez pas à prendre contact avec nous à l’adresse , la même adresse que celle que vous pouvez utiliser pour nous demander d’exclure votre numéro des futures enquêtes. Si vous souhaitez une réponse de notre part, merci de vous assurer d’inclure une adresse e-mail et un numéro de téléphone dans votre message afin que nous puissions vous joindre. Nous nous efforçons toujours de répondre aux demandes sous 2 à 3 jours ouvrés. Si vous n’êtes pas certain que l’appel provenait de nous, nous vous encourageons à vérifier votre historique d’appel : notre numéro d’appel est le Notre engagement envers la protection de vos données et de toute information que vous choisissez de partager avec nous est une priorité absolue. Nos obligations légales, réglementaires et déontologiques envers vous en tant que personne concernée par les données et envers la protection de votre vie privée sont au cœur de nos procédés et de la façon dont nous opérons en tant qu’entreprise. Cela transparait dans le fait que nous sommes membres de la Market Research Society et que nous respectons son code de conduite. Nous agissons également conformément au Règlement général sur la protection des données (RGPD). Nos enquêteurs s’efforceront toujours de vous donner toutes les informations dont vous avez besoin pour donner votre consentement éclairé lorsque vous participez à nos études. Cela inclut vos droits de ne pas divulguer certaines informations si vous ne le souhaitez pas ou de mettre fin à l’entretien à tout moment. Pour en savoir plus sur notre métier et vos droits, veuillez consulter notre . Vous ne recevrez jamais d’appel de prospection commerciale non sollicité à la suite de votre participation à nos études de marché.
st|Pourquoi avez-vous besoin de conserver mon numéro ? Pourquoi ne pas l’effacer tout simplement ? Est-ce la façon dont vous avez obtenu mon numéro ? J’ai d’autres questions ou une réclamation concernant cet appel. 0044 20 7091 1419. J’ai des inquiétudes concernant la sécurité des informations que j’ai fournies.
h1|CONTACT TÉLÉPHONIQUE
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Français [email protected] [email protected] [email protected] Linkedin
pa|Se sta leggendo questa pagina è probabile che abbia ricevuto una nostra telefonata. RONIN International è una società di ricerche di mercato indipendente che si occupa di progetti di sondaggi telefonici in tutto il mondo per conto di un’ampia gamma di clienti, con la valida assistenza di ogni singolo partecipante. Se non intende più ricevere nostre telefonate, ce lo comunichi inviando un e-mail all’indirizzo insieme al numero di telefono che non desidera sia più chiamato.Il nostro personale inserirà questi numeri di telefono nel nostro elenco dei “numeri da non chiamare”. Il Suo numero sarà conservato unicamente per impedirci di utilizzarlo ancora in futuro e non sarà condiviso con terzi.Conserveremo unicamente il Suo numero di telefono e nessun’altra informazione che La riguarda per proteggere la Sua privacy. Per poter interloquire con un campione trasversale statisticamente rappresentativo di persone, impieghiamo una tecnica telefonica denominata “random-digit-dialling (RDD). In base a questa tecnica, il numero è creato a caso combinando una serie di prefissi con dei numeri fino a ottenere numeri di telefono che possiamo chiamare. Non abbiamo alcun controllo sui tipi di dispositivi o sulle persone che contattiamo in questo modo. La conservazione del Suo numero di telefono significa che, se, per caso, la creazione casuale propone nuovamente il Suo numero, noi sapremo come escluderlo ogni volta per evitare ulteriori telefonate. Non tutti i nostri progetti sono gestiti con tecnologia random-digit-dialling. I nostri clienti ci forniscono talvolta un elenco di numeri di telefono tratti da loro banche dati di clienti, per esempio. In tal caso, identificheremo lo sponsor della ricerca telefonica. Possiamo inoltre cercare numeri di telefono su banche dati di pubblico dominio con una procedura denominata “ricerca a tavolino” se il Suo profilo corrisponde a quello che riteniamo sia compatibile con la nostra ricerca – si pensi alle Pagine gialle, per esempio. In presenza di altri dubbi da chiarire, oppure se non è soddisfatto/a della telefonata (della telefonata in sé oppure delle relative modalità di gestione impiegate dal nostro agente), La preghiamo vivamente di contattarci al seguente indirizzo e-mail , ossia al medesimo recapito utilizzabile per chiederci di escludere il Suo numero di telefono da ogni futura ricerca. Se desidera una nostra risposta, includa cortesemente un indirizzo e-mail e un recapito telefonico, in maniera che possiamo fornire assistenza nel modo migliore. Cerchiamo sempre di rispondere entro 2-3 giorni lavorativi. Qualora abbia dubbi sulla provenienza della telefonata, verifichi il suo elenco chiamate: il nostro numero dev’essere . Riveste importanza fondamentale l’impegno che applichiamo alla sicurezza di dati e di informazioni che Lei decide di condividere con la nostra azienda. I nostri obblighi giuridici, etici e di vigilanza nei Suoi riguardi, in qualità di persona interessata, come pure i Suoi dubbi sulla privacy, guidano le nostre procedure e le modalità con cui svolgiamo la nostra attività d’impresa. Tale approccio si rispecchia nella nostra appartenenza alla Market Research Society [Società di ricerche di mercato del Regno Unito] e nella nostra adesione al relativo codice di condotta. Inoltre, operiamo nel rispetto del General Data Protection Regulation (GDPR, regolamento generale sulla protezione dei dati). I nostri intervistatori si accerteranno sempre che Lei possieda tutte le informazioni necessarie a fornire il Suo consenso informato alla partecipazione ai nostri sondaggi, compreso il Suo diritto a negare informazioni che non ritiene opportuno condividere oppure quello di interrompere l’intervista in qualunque momento. Se desidera ulteriori informazioni sulla nostra attività e sui Suoi diritti, La invitiamo a consultare la nostra . Non riceverà mai telefonate indesiderate per aver accettato di partecipare ai nostri sondaggi di mercato.
st|Perché dovete conservare il mio numero? Perché non lo eliminate semplicemente? Sono queste le modalità con cui avete ottenuto il mio numero? Ho alcuni dubbi o un reclamo da sporgere su questa telefonata. 0044 20 7091 1419 Nutro dubbi sulla sicurezza delle informazioni che ho condiviso.
h1|CONTATTO TELEFONICO
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Italiano [email protected] [email protected] [email protected] Linkedin
pa|The research was commissioned by a major Research Agency on behalf of a USA government department. The research is a requirement of the USA resettlement program for refugees entering the country. 1500 refugees from more the 20 countries and 17 languages take part in an annual 45 minutes interview. The aim of the research is to gain feedback on the lives of the refugees before they entered the USA, the initial experience of the resettlement program and their lives now, in the USA. The study looks to gather information on potential improvements to the program and to design aid specifically for the needs of the refugees. The study required male and female interviewers for each of the 17 languages. The languages covered included Sgaw Karen, Tedim, Lai, Kiswahili. Most of the languages covered are not commonly used for research projects. RONIN’s dedicated recruitment and training team advertised in targeted magazines, websites and university departments. They also reached out to communities across the UK to ensure full language and gender coverage was achieved. RONIN’s team ensured the newly recruited interviewers were trained to a standard over that required by the MRS, ISO and IQCS. Along with basic CATI and compliance training, they were also supported throughout to recruit respondents and capture accurate data, while discussing very sensitive and personal issues. Respondents originated from over 0 different countries Each interview lasted 0 minutes Native speakers were recruited for 0 languages
h1|Case Study
h2|USA Refugees Study The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin USA Refugees Study Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|This survey was run on behalf of the Stroke Association, the UK's largest charity supporting all those affected by this condition. The study needed to capture the responses of both stroke survivors and their carers, in the UK. The respondents were not panelised and therefore social media recruitment was used to fill the quota, with Facebook being the chosen channel. The adverts ran for 0 weeks They generated 0 leads Which lead to 0 completed interviews
h1|Case Study
h2|Stroke Association The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Stroke Association Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|Welcome, You are invited to participate in our . Because you're a business decision maker working in finance, at a company within the $5 to $500million revenue bracket, we’d like to find out more about how you approach the selection of financial services software and product features which are appealing to you. The study takes the form of a 20-minute telephone interview that can be scheduled at your convenience. . We value your time, so we offer a paid via PayPal or Amazon vouchers for your participation in our study. To take part, simply provide your contact details and our team will reach out to schedule the interview at a time of your choosing. Alternatively, if you have any questions you can contact one of our team for free on 0808 281 1138, or email us at Established for over 30 years, RONIN International Ltd is a global data collection specialist, with an industry recognised reputation for both quality and delivery of complex global market research programmes. Our RONIN Healthcare, Business and Customer Insight Divisions completed over 200,000 interviews in 2016. Our clients include Millward Brown, Dell, GfK and Dun & Bradstreet. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA, and abide by the Data Protection Act 1998. Our commitment to data collection of the highest quality is at the core of the RONIN identity.
st|international study on financial services software How it works All responses are treated with the strictest confidence £50 incentive About Us
h1|Financial Services Study UK
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Financial Services Study UK Must be $5 - $500 million to qualify [email protected] Linkedin
pa|RONIN conducts over 100,000 customer insight interviews annually for the world’s largest companies. We specialise in having the people, technologies and processes to do this work on a global basis, and routinely conduct interviews in over 50 countries. Key customer experience research capabilities include: now to learn how we can help with your next CX research project.
li|Design and modelling expertise to ensure the greatest return from customer experience programmes that go far beyond scorecards. Flexible methodologies tailored to the client’s needs. Some of our customer experience programmes are entirely qualitative, while others entail large, continuous phone and online interviewing. Centralised operations model with all interviewing and data collection handled from the London operations centre, guaranteeing consistent implementation regardless of country. Support for over 55 languages using native-speaking interviewers. In-house translation and coding departments. Systems and security for managing and returning confidential client data. Alert systems for immediate notification of customer issues. Digital recording of all interviews for client access through a project-specific portal. Seamless integration with client NPS systems. A full service client insight division to handle all aspects of a comprehensive programme including design, analytics, modelling and reporting of such programmes.
h1|Customer Experience
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Customer Experience [email protected] Linkedin
pa|This project was commissioned by a multinational technology company. The focus needed to change over the waves to explore different aspects including servers, databases and cloud computing. The aim was to understand respondents' awareness of emerging IT services and solutions. As a global programme, each interview was conducted in the local language, from RONIN's central multilingual CATI centre. Targeting highly specialised respondents within their sector. Managing sub-quotas of industry and company size. Conducting all fieldwork for each wave in a 1-2 week period. Research was conducted across 0 countries in 5 continents RONIN completed over 0 30-minute interviews per wave The programme has run for 0 years thanks to ongoing success
h1|Case Study
h2|Global ITDM Tracker The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Global ITDM Tracker Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|Welcome, You are invited to participate in our . Because you're a business decision maker working in finance, at a company within the $5 to $500million revenue bracket, we’d like to find out more about how you approach the selection of financial services software and product features which are appealing to you. The study takes the form of a 20-minute telephone interview that can be scheduled at your convenience. . We value your time, so we offer a paid via PayPal or Amazon vouchers for your participation in our study. To take part, simply provide your contact details and our team will reach out to schedule the interview at a time of your choosing. Alternatively, if you have any questions you can contact one of our team on +44 (0)207 091 1400, or email us at Established for over 30 years, RONIN International Ltd is a global data collection specialist, with an industry recognised reputation for both quality and delivery of complex global market research programmes. Our RONIN Healthcare, Business and Customer Insight Divisions completed over 200,000 interviews in 2016. Our clients include Millward Brown, Dell, GfK and Dun & Bradstreet. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA, and abide by the Data Protection Act 1998. Our commitment to data collection of the highest quality is at the core of the RONIN identity.
st|international study on financial services software How it works All responses are treated with the strictest confidence $65 incentive About Us
h1|Financial Services Study UAE
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Financial Services Study UAE * * * * * * Must be $5 - $500 million to qualify * * [email protected] Linkedin
pa|Alternatively, if you have any questions you can contact us toll free on 0808 281 1138 or email us at Your details will only be stored ‘in relation to this project’ and separated from your answers, which will be ‘truly anonymised’. Find our data policy Established for over 30 years, RONIN International Ltd is a global data collection specialist, with an industry recognised reputation for both quality and delivery of complex global market research programmes. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA, and abide by GDPR and the Data Protection Act 1998. Our commitment to data collection of the highest quality is at the core of the RONIN identity.
di|We are looking for CORPORATE SOCIAL RESPONSIBILITY (CSR) and SUSTAINABILITY professionals working in large companies to share their views in a 15 minutes telephone survey. On completion, you will receive $50 reward within 48 hours of submitting your claim. Please leave your contact details below and our team will be in touch soon to arrange your participation.
st|Paid Online Study on CORPORATE SOCIAL RESPONSIBILITY (CSR) AND SUSTAINABILITY Please note: About Us
h1|CSR and Sustainability Study
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin CSR and Sustainability Study * * [email protected] Linkedin
pa|This study took place over 7 European countries, conducted by native-speakers of each language. It was a qualitative CATI study, targeting Android app developers, device manufacturers and product managers. As an over-researched target group, Facebook advertising was used to recruit for a 30-minute CATI call, where there was a complex screening criteria to meet. The Facebook campaign lasted 0 weeks It generated 0 leads in that time Of those, 0 completed the interview
h1|Case Study
h2|Android App Research The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Android App Research Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|RONIN may contact you through telephone, email, or SMS. By clicking SUBMIT, you agree to send your info subject to . Our research team will contact you soon by email, SMS or phone from +44 20 7091 1419. Your reward can be paid via PayPal or Amazon gift card once you claim it on our Rewards website after successfully completing the survey. Payment will be issued once the study is closed. Your details will only be kept for the purpose of this study, unless you agree otherwise. If you have any questions, please feel free to contact us at Established over 30 years, RONIN International Ltd is a global market research specialist. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA. All our work is conducted in compliance with GDPR.
di|Also you will receive a copy of the research report from a leading global consultancy.
st|Marketing / Advertising Professionals in IT & Tech Companies $20 reward
h1|Marketing in Technology
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Marketing in Technology Research study with . Earn for sharing your opinions in a 15 min telephone/online survey! Please leave your contact details below. We will be in touch soon to arrange your participation. * [email protected] Linkedin
pa|欢迎 您被邀请参与我们的财务服务软件国际研究。 由于您是一位在收入5百万到5亿美元的公司里从事财务工作的企业决策者，我们想了解更多关于您如何选择吸引您的金融服务软件和产品功能。 这项研究采取 电话采访的形式，可以在您方便的时间安排。 。 只有汇总报告将被发表。 我们珍惜您的时间，所以我们提供通过PayPal或Amazon礼券支付440元奖励，以便您参与我们的研究。 您将在完成后的48小时内收到奖励。 要参与，只需提供您的联系方式，我们的团队将会联系您在您选择的时间安排面试。 另外，如果您有任何问题，可以拨打免费电话 864001206244 联系我们的团队或发送电子邮件至 罗宁国际有限公司成立30多年，是全球数据收集专家，在质量和交付复杂的全球市场研究计划方面享有业界公认的声誉。 我们的罗宁医疗，业务和客户洞察部门在2017年完成了超过20万次的采访。
st|如何运作 20分钟的 当然，您告诉我们的一切都将以最严格的保密方式来对待 关于我们
h1|金融研究
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Financial Services Study China * * * * * * $ 5百万到$ 5亿 * * [email protected] Linkedin
pa|RONIN’s heritage in technology research has resulted in a commanding resource, including a senior-level IT Decision Maker Panel constructed and maintained by our global CATI centre. Our team conduct interviews in 55 languages, and are conversant in all aspects of computer hardware, software, services as well as issues of the telecommunications industry. We provide a complete quantitative service, including questionnaire review, survey programming, hosting, and in-house translation and coding management for quick turnaround and consistent implementation. RONIN are also able to support qualitative IT research, including recruitment, or fully managed and conducted focus groups and depth interviews. Examples of some engagements we have undertaken include: with our expert consultants today to discuss your next technology research project.
li|Market assessment for security services Product / service bundle concept testing Marketplace requirements for records management Analysis of buyer requirements for appliances and SaaS products Trends in server usage Message testing for a range of software products Naming for a new computing concept Demand assessment and willingness-to-pay analysis for SIP applications Buyer behaviour analysis for hardware, software and services
h1|Information Technology
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Information Technology [email protected] Linkedin
pa|Online market research surveys are an excellent way to conduct both qualitative and quantitative studies. The design of your online survey is paramount to ensuring your respondents do not abandon it before completing. Our survey software allows for a huge range of features including varied question and answer types, multimedia elements and image use, to give your participants the best possible user experience. We also ensure that your survey performs well on all device types, so there are no barriers to participation on mobiles or tablets. Once live, our team will continually monitor the progress of respondents, to track progress towards your quota and identify any drop-off points early. For international research projects, we also offer unrivalled translation services to ensure consistency across every language. At RONIN we are proud of our track record in engaging traditionally hard-to-reach respondents to participate in online surveys, whether Healthcare Professionals or business-based experts. Where a difficult quota is in place, we take advantage of our in-house , who can recruit such participants over the phone, before directing them to your online survey. In order to maximise response from tough to reach audiences we can offer a phone or online option to participants using our multi mode Confirmit survey platform. We work with research agencies and Consultants across the world to gather vital feedback through online surveys and voice led phone interviews, so if you are looking for a fieldwork partner, please using the form below.
h1|Online Market Research
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Online Market Research [email protected] Linkedin
pa|‘Hard to Reach’ participants have always been a challenge when recruiting for survey research, either by phone or via standard online panels. Whether looking for specialist global opinion leaders, company Secretaries, niche consumer groups or hobbyists, RONIN have successfully supplemented traditional contact lists by conducting study specific recruitment through social networking platforms. Screening and qualification information can be validated via email, SMS or by phone to interested individuals and quality checking is conducted on all completed interviews. For maximum response, an innovative approach can be undertaken integrating phone, online panels and social media, providing recruitment for challenging groups and across all main markets in Europe and North America. As a supplement to traditional sample lists and desk research, potential participants can be identified and selected using a range of available search options on, for example, LinkedIn, Facebook, Instagram, Twitter and from a selection of other desk researched sources, such as forums and blogs. This means respondents are identified based on both socio-demographic criteria as well as attitudes and behaviours, and are reached in their preferred environments. Example case studies where social solutions have been used can be found . This mixed-method approach allows for a more accurate segmentation as well as a much wider and deeper reach - mirroring the complexity of our reality and overcoming the challenges that the progressive fragmentation of audiences and customers poses to researchers. RONIN can tailor invitations to local market language using our in house translation team and will integrate survey questionnaires to allow responses across phone, online and digital platforms. Social media recruitment can be used for quantitative projects or for qualitative recruitment to depth interviews or focus groups. using the form below to discuss how an integrated solution could achieve your market research survey goals.
h1|Social Media Solutions
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Social Media Solutions [email protected] Linkedin
pa|We work daily with global organisations looking for a full picture of their customer base. Over the years, we have built up Panels of senior professionals in the Healthcare and IT industries in North & South America, Europe, Africa and Asia, covering over 55 countries. Our CATI Centre staff are multilingual, and we always allocate native speakers to projects fielded outside of English-speaking countries to ensure the utmost accuracy in our research and translation. By keeping all our language and translation services, project management and quality control in-house at our London operations centre, we are able to guarantee consistency and quality across every country involved in your study. RONIN International operate 24/7, meaning that we can connect with hard-to-reach individuals regardless of their time zone or shift pattern.
h1|Global Data Collection
h2|Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Global Data Collection RONIN International HQ and our global operations centre are in Central London, UK. We are part of the Fat Media Group. [email protected] Linkedin
pa|05 October 2020 RONIN consolidates its global opinion former offering: a case study. In the previous 12 months, RONIN have delivered on an increasing number of projects with thought leaders, opinion formers and senior stakeholders across a range of key sectors, including the , , , and as well as in the finance, energy, investment, technology and sustainability sectors in over 20 markets. One such example is a project we finished in September 2020, a major piece of reputational research on behalf of a government in the Asia Pacific region to investigate international perceptions of the country and support marketing efforts of their nation brand. Conducting across , we delivered a whopping to our client, representing the views of investment professionals, university professors, journalists, commentators, elected officials, business leaders and risk rating agencies on this crucial topic. Here is what our client shared with us once the project had completed: “ ” If you are interested in conducting a similar type of project and need the support of a trusted partner who will deploy expert fieldwork practices to meet your objectives with this type of audience, then please contact us to let us know. We would be delighted to support your research needs and apply our learnings to your project to deliver genuine, quality data.
st|media academic research non-governmental organisations senior decision-makers in the public sector elected officials C-suite participants 220 in-depth telephone interviews 4 weeks of fieldwork in 15 countries 500,000 words of qualitative data
h1|Case study: Opinion Leaders
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Case study: Opinion Leaders Category: RONIN News [email protected] Linkedin
em|RONIN provides us with the following: attention to detail, constant communication, full commitment to immersing themselves in the subject at hand, the ability to meet often extremely onerous deadlines and, perhaps most importantly, uncompromising and excellent outcomes. They have been superb.
pa|12 April 2018 After a number of years in Vauxhall, we’re happy to announce that has relocated its Group headquarters to bigger offices situated 3 minutes away from Southwark Underground station. Located at the junction between Great Suffolk Street and Union Street, this new space will allow RONIN to maintain its international 70-seat CATI Centre in a prime location together with its entire operational teams. We look forward to exploring our new central and vibrant South Bank neighbourhood, and entertaining clients and colleagues in the myriad of venues available to us after a day’s hard work. You can find us by following this link: David Burdon, CATI Director: “Our key requirements when looking for a suitable new home was to find a space where all our staff and teams of interviewers would commute to easily, embedded in a pleasant neighbourhood and with sufficient room for RONIN to continue growing steadily as it did in 2017. I’m pleased to say we delivered on all of these requirements and couldn’t be happier with Harling House.” We look forward to welcoming you soon!
st|RONIN International
h1|Location, location, location
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Location, location, location Category: RONIN News [email protected] Linkedin
pa|06 October 2020 Good data needs to be focussed and part of a wider strategic approach. RONIN’s service, headed by our new Research Director Rob Plant, will provide a unique tailored approach to meet your needs, rather than an off-the-shelf price-tiered solution. Let us work with you to be sure that you are asking the right questions, of the right people, in the right way, providing you with simple yet actionable answers to your research. A complete end-to-end research solution, from exploring and understanding your research objectives, through the planning and delivery of the fieldwork to the final analysis of data. We look forward to discussing this offering with you and being able to help you solve challenging business issues with data driven decisions. In the interim, if we can provide assistance at any stage for feasibility, recommended approach or for pricing then please don’t hesitate to contact us at and .
h1|RONIN welcomes Robert Plant
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin RONIN welcomes Robert Plant Category: RONIN News [email protected] [email protected] [email protected] Linkedin
pa|Thank you for your application. We will be in touch soon.
h1|Thank you!
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Thank you! If you have any questions, please feel free to contact us at [email protected] Linkedin
pa|20 February 2017 RONIN International are proud to announce we have re-joined EphMRA for 2017. EphMRA is an organisation which brings together all members of the healthcare market research community; pharmaceutical companies, research agencies and data collection agencies committed to industry best practice and ethical research abide by its code of conduct. Here at RONIN, we constantly strive to achieve the highest standards of data collection and reporting for our clients. Membership of EphMRA means we can now benefit from their training courses, and they also hold regular events where research professionals can meet and share knowledge and best practice – look for our team at the joint on 21st February! EphMRA also release regular publications to their members, providing the RONIN team with yet more insight and expertise from industry experts, as well as a forum to share our own insight with our partners. A further benefit is EphMRA’s Adverse Event reporting certificate, which covers market research projects conducted throughout Europe. All members of staff working on medical projects, from sales to fieldwork, now meet full Adverse Event reporting competency requirements per EphMRA guidelines. EphMRA count many of Europe’s leading market research companies amongst their members, so we are thrilled to be joining such an esteemed group of MR professionals!
h1|RONIN Become EphMRA Members
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin RONIN Become EphMRA Members Category: RONIN News [email protected] Linkedin
pa|14 May 2018 We’re pleased to announce that Xavier Fonder, Quality Manager, will start in his new role as BHBIA Fieldwork Forum Chair from today. He has been a member of the Forum since late 2016 and Communications Officer since July 2017 and is a member of the BHBIA Ethics & Compliance Committee. Xavier says: “I’m delighted to have been given this opportunity to chair the Fieldwork Forum following from Nick Wain’s remarkable tenure, and with the support of Vince Wills, Research Now SSI, as Deputy Chair. Fieldwork is the beating heart of market research, so it’s essential for industry representatives to come together and take practical steps for improved research outcomes. This will very much be our focus in the coming months as we build on our achievements to date. I look forward to representing the Forum in my other BHBIA commitments and among the broader research community at every opportunity.” The BHBIA aims to promote the excellence with integrity of Business Intelligence within the Healthcare Industry. The Fieldwork Forum represents the community of agencies and market research professionals who have a particular specialism in fieldwork and data collection. It is not a fixed committee - all those with an interest in this area are welcome to join any of our activities. The next Fieldwork Forum event, chaired by Xavier, is on July 12 at the Research Now SSI offices, and you can now!
h1|BHBIA Fieldwork Forum Chair
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin BHBIA Fieldwork Forum Chair Category: RONIN News [email protected] Linkedin
pa|20 September 2019 We are pleased to be hosting the Business Intelligence Group Forum event on Tuesday the 1st of October. This Forum event presents Charlotte Klahn from Nuffield Health who will be providing a client's view on the research industry. Charlotte will be speaking about the types of research carried out including traditional approaches and new techniques. The extent to which client-side researchers can conduct their own research in the world of DIY online survey platforms, social media monitoring tools and access panels will also be discussed. Charlotte will also be speaking about the changing role performed by Nuffield's research suppliers, how it has changed and how it will change in the future. This event is a must for those looking to further understand the client's perspective and the continually changing relationship between client and supplier. The event is taking place at our office: RONIN International, Harling House, 47-51 Great Suffolk Street, London SE1 0BS Click !
h1|RONIN hosts BIG Forum event
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin RONIN hosts BIG Forum event Category: RONIN News [email protected] Linkedin
pa|Commissioned by a global pharmaceutical firm. Required complex routing to show the appropriate pipeline and inline drugs available in the different markets The project is programmed and hosted by RONIN. To understand Neurologists’ attitudes and usage of new drug therapies for the treatment of Multiple Sclerosis. Interviews to be conducted 3 times per year, with minimal overlap between waves. Managing sub-quotas (e.g. minimum proportion of KOL data in some markets, private vs public, practice type, prescription value) Developing customised functionalities in the survey to match client’s expectations on how to collect data Respondents sought in 0 countries, in Europe, America and Australia RONIN completed 0 interviews per wave, each in the respondent's local language Each interview lasted 0 minutes, and was translated by RONIN
h1|Case Study
h2|MS Specialists Programme The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin MS Specialists Programme Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|A multi-wave study, however no more than 30% of respondents who completed the previous wave are allowed to participate in the second one. Requirements were a minimum of 3 patient records per respondent, up to a maximum of 12 records in total. The incentive was increased proportionally. To explore management and therapy preferences for treatment of gastric cancer. Target respondents were Oncologists and Gastroenterologists. Additional quotas on patient records based on the line of therapy the patient is currently on. We conducted pre-tests ahead of the launch to collect respondents feedback on the survey and the user experience. Phone recruitment was utilised to maximise the response rate in the short fieldwork time allowed. RONIN's script automatically managed the incentive payments based on the number of patient charts submitted by each respondent. Research was fielded in 0 countries, across 3 continents A total of 0 responses were gathered Each survey lasted 0 minutes and was completed online
h1|Case Study
h2|Gastric Cancer Programme The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Gastric Cancer Programme Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|RONIN International is a market research company that addresses the needs of research agencies through a portfolio of services designed for Business-to-Business and Healthcare requirements. Our London based International Research Centre operates both CATI and Online interviewing. We work globally, employing a centralised operations model for consistent implementation and a one-stop-shop service. Typically undertaking the most challenging assignments from our clients, we deliver insightful, thorough and accurate results. Supervisors play an essential role in the productivity and quality of a project. The role entails a full understanding of the client requirements, ensuring there is sufficient supervision, interviewing quality control and interviewing teams to meet these requirements, along with client and supplier liaison and management. Through understanding and analysing each project, the interviewer and sample performance, and mentoring and monitoring your team you will maximise the productivity of each project while ensuring an RONIN’s bench mark quality standard is met. This is an excellent opportunity for the right candidate to own their projects, to see them through from start to finish across markets. To take pride in delivering quality data on time while maximising profit. Please send a copy of your CV and a covering letter to our Operations Director, Massimo Manzoli, by email to
li|Complete projects on time and within budget while maintaining excellent quality standards. Ensure interviewers are available and booked to complete projects on time. Gain a full understanding of the purpose of each project and deliver this understanding in briefings to your team of interviewers in a coherent manner. Recognise potential barriers before the start of, or early in a, project and offer solutions. Monitor interviewers’ performance and mentor interviewers to increase productivity. Analyse sample performance and availability. Investigate and resolve all client queries and complaints. Check quotas and review where necessary. Run daily reports to forecast the teams required with the sample available. Complete end of project reports. Ensuring all project stats are accurate and that projects are analysed fully to allow accurate costing on future projects and to increase productivity on following waves. Aid with recruitment and training of supervisors, interviewers and quality control staff as required. Liaise with internal and external stakeholders in a professional manner. Build up team morale, have your teams enthusiastic about achieving their goals. Encourage knowledge sharing among teams, ensure that all the knowledge gained is passed on. Think creatively to overcome obstacles, and encourage this in your teams. Carry out all project-related admin tasks. Carry out interviews and set appointments where required. Other ad hoc duties required to meet business needs. Work anti-social hours as required. Have at least 1 year experience in market research Have experience of market research interviewing Supervisory or quality control experience in a CATI Centre is advantageous. The potential to understand the principles and aims of market research data collection. Good working knowledge of Microsoft Word and Excel. Willingness to do what is necessary to deliver projects on time and within budget Natural problem solver Numeric and analytical Articulate and confident communicator A proactive attitude Good at working as part of a team Effective at passing on knowledge and skills to others. Take pride in the quality of your work Be approachable
st|Position Summary Core Duties Experience Personal Qualities How To Apply
h1|Supervisor
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Supervisor We are now looking for a Project Controller to join our CATI Centre team. [email protected] Linkedin
pa|Welcome, You are invited to participate in our . Because you're a business decision maker working in finance, at a company within the $5 to $500million revenue bracket, we’d like to find out more about how you approach the selection of financial services software and product features which are appealing to you. The study takes the form of a 20-minute telephone interview that can be scheduled at your convenience. . We value your time, so we offer a paid via PayPal or Amazon vouchers for your participation in our study. To take part, simply provide your contact details and our team will reach out to schedule the interview at a time of your choosing. Alternatively, if you have any questions you can contact one of our team on +44 (0)207 091 1400, or email us at Established for over 30 years, RONIN International Ltd is a global data collection specialist, with an industry recognised reputation for both quality and delivery of complex global market research programmes. Our RONIN Healthcare, Business and Customer Insight Divisions completed over 200,000 interviews in 2016. Our clients include Millward Brown, Dell, GfK and Dun & Bradstreet. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA, and abide by the Data Protection Act 1998. Our commitment to data collection of the highest quality is at the core of the RONIN identity.
st|international study on financial services software How it works All responses are treated with the strictest confidence SGD$90 incentive About Us
h1|Financial Services Study Singapore
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Financial Services Study Singapore * * * * * * Must be $5 - $500 million to qualify * * [email protected] Linkedin
pa|Welcome, You are invited to participate in our . Because you're a business decision maker working in finance, at a company within the $5 to $500million revenue bracket, we’d like to find out more about how you approach the selection of financial services software and product features which are appealing to you. The study takes the form of a 20-minute telephone interview that can be scheduled at your convenience. . We value your time, so we offer a paid via PayPal or Amazon vouchers for your participation in our study. To take part, simply provide your contact details and our team will reach out to schedule the interview at a time of your choosing. Alternatively, if you have any questions you can contact one of our team on +44 (0)207 091 1400, or email us at Established for over 30 years, RONIN International Ltd is a global data collection specialist, with an industry recognised reputation for both quality and delivery of complex global market research programmes. Our RONIN Healthcare, Business and Customer Insight Divisions completed over 200,000 interviews in 2016. Our clients include Millward Brown, Dell, GfK and Dun & Bradstreet. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA, and abide by the Data Protection Act 1998. Our commitment to data collection of the highest quality is at the core of the RONIN identity.
st|international study on financial services software How it works All responses are treated with the strictest confidence AU$ 85 incentive About Us
h1|Financial Services Study Australia
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Financial Services Study Australia * * * * * * Must be $5 - $500 million to qualify * * [email protected] Linkedin
pa|Alternatively, if you have any questions you can contact us toll free on 0808 281 1138 or email us at Your details will only be stored ‘in relation to this project’ and separated from your answers, which will be ‘truly anonymised’. Find our data policy Established for over 30 years, RONIN International Ltd is a global data collection specialist, with an industry recognised reputation for both quality and delivery of complex global market research programmes. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA, and abide by GDPR and the Data Protection Act 1998. Our commitment to data collection of the highest quality is at the core of the RONIN identity.
di|We are looking for professionals with experience in CORPORATE SOCIAL RESPONSIBILITY AND SUSTAINABILITY to share their views in a 15 minutes online study. On completion, you will receive a $50 incentive that will be paid to you within 48 hours of submitting your claim. Please leave your contact details below and our team will be in touch soon to arrange your participation.
st|Paid Online Study on CORPORATE SOCIAL RESPONSIBILITY AND SUSTAINABILITY Please note: About Us
h1|USA Corporate Responsibility Study
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin USA Corporate Responsibility Study * * * * [email protected] Linkedin
pa|This study was commissioned by a global pharmaceutical firm, in order to understand Neurologists' attitudes towards and usage of drug therapies for the treatment of Multiple Sclerosis. Recruitment for participation was done purely from the client's own target list. To target a highly researched type of specialist within the restricted universe of the target list. The respondents needed to be from a range of countries and in a variety of practice types. Respondents were sourced from 0 countries across 5 continents Total interviews conducted was 0 over one year The number of completed interviews was 0 over the client's target
h1|Case Study
h2|Global Neurology Programme The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Global Neurology Programme Custom telephone support was given, with each interview conducted in the respondents' local language. Our specialist healthcare team identified the right methodology for each market and managed these sub-quotas to ensure a full data set was captured. Telephone recruitment was supplemented by in-house desk research. Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|This project was commissioned by a global pharmaceutical firm, and was programmed and hosted by RONIN International. With responses gathered in several languages, RONIN also provided all translation services. Fieldwork was spread across 0 countries in South America, APAC, Europe and the Middle East In total, the RONIN team completed 0 20-minute interviews with the target audience The next year, we had a 0 increase to our target, thanks to our great results
h1|Case Study
h2|Global Aesthetics Programme The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Global Aesthetics Programme The aim of the research was to explore the usage and awareness of Botilinum toxins and dermal filler brands. Additional single-market stand-alone projects were also fielded throughout the year. Identifying the correct methodologies and respondent types for each country and market. Creating an interactive element of the survey for maximum response completion. Recommending the correct level on monetary incentives for respondents. Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|19 March 2020 Dear Colleagues, Like all of you, RONIN international has been monitoring the evolution of the COVID-19 pandemic and we wanted to update you on the steps we have taken to ensure we continue to deliver on your research objectives and insight needs during these challenging times. From the early days of the outbreak, our first priority has been to ensure the safety and continued good health – both mental and physical – of our staff and their families across our Group of companies. In addition to practical mitigating measures that were rolled out across all sites, all staff who can work from home have been given the option to do so and have largely transitioned to a home environment as we do our bit to prevent the spread of the virus thanks to our stress-tested systems for business continuity planning. We must also recognise that, although it is business as usual for us, the same cannot be said for the healthcare professionals currently under exceptional strain. We have suspended all telephone work to hospital-based physicians, infectious disease specialists, pulmonologists and GPs and we will continue to monitor the situation in the 40+ countries in which we are currently conducting studies to ensure we can resume our work as and when appropriate. However, we are pleased to report that there has been no other noticeable impact to our domestic and international performance as we see expected productivity levels across our CATI, digital recruitment and social targeting work – China, where we had suspended all B2B work three weeks ago, is seeing a gradual return to normality as businesses are beginning to reopen. We are currently running test shifts to assess this rapidly-changing situation. In addition to a majority of our staff that are already working from home, including our desk research and digital recruitment specialists, we have capacity to deploy our CATI teams from any of our three UK offices (London, Lancaster and Bristol) with capacity for 60 interviewers working from home without having to compromise our resilient security policies or best-in-class quality control across all methodologies and project types, from one centralized calling platform and our usual integrated, monitored telephony services. We have full confidence in our continued ability to meet our usual exacting standards across our service offering in the coming weeks. This crisis raises fundamental questions about our society, and we will look to the insights community to provide some of the answers, so we can all learn from these difficult times. We’re here to support you through this challenge and help you find answers to these questions as and when they emerge with the same commitment to delivery as ever. In the meantime, be safe! With kind regards, Simon Glanville Managing Director : +44 (0)20 7091 1468 :
st|Health & welfare Impact on research Continuous service delivery What next? T E
h1|COVID-19 (coronavirus) memorandum
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin COVID-19 (coronavirus) memorandum Category: RONIN News [email protected] [email protected] Linkedin
pa|Commissioned by a leading IT hardware manufacturer. The topic was to gauge the competitive marketplace of IT providers to allow VOC benchmarks to be measured and tracked. To achieve monthly set targets by country. To maintain a comparative balance with the sister VOC study at 66% Customer and 33% Competitor. Constant phone-to-web top up to boost available cases and convert non responders. Sample was drawn from set SICs and industry verticals, so tight universes were involved. Research was fielded within 0 markets via online surveys and CATI methods Single respondents allowed 0 complete over one year to ensure diversity An ongoing study over 0 months to track marketplace evolution
h1|Case Study
h2|IT Image & Awareness Programme The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin IT Image & Awareness Programme Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|This study was commissioned by a global consultancy firm on behalf of one of the world’s biggest FMCG companies. The aim was to understand overall reputation of CSR (Corporate Social Responsibility) initiatives among senior managers in specific organisations, spread across 14 countries in 4 continents. The research was designed to investigate the FMCG giants’ reputation in relation to CSR among senior decision-makers in 3 key sectors: major media publications, specialist NGOs and senior officials from a mix of governmental and intergovernmental organisations. Designed with qualitative outcomes in mind, the interview guide evolved into a mixed quant/qual piece of research with fixed trust indicators as well as more open segments meant to glean depth perceptions around specialist CSR issues. Our recruitment efforts had to be staggered based on which markets would close for the festive period and which would not. Despite the challenge, in a few weeks in field we managed to recruit 142 senior-level participants, all individually reviewed and approved by our client. We deployed a combination of targeted desk research, social platform campaigns and telephone recruitment to identify and contact relevant stakeholders in record time. Each interview was 0 minutes long We recruited 0 senior-level participants Respondents were sourced in 0 countries
h1|Case Study
h2|Corporate Reputation Tracker The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Corporate Reputation Tracker Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|20 December 2016 RONIN are pleased to announce that we are now a part of the Fat Media Group, a national digital marketing, website design and branding agency with offices in Lancaster, London and Bristol. On selling the business out of administration as a going concern, Ian Robert, Joint Administrator and Head of Business Recovery and Insolvency at Kingston Smith & Partners LLP said; "We are delighted to complete a transaction that preserves virtually all the 200 or so experienced jobs involved in this business, which has over 30 years’ heritage in the field." “The move will see a seamless transition to the Fat Media Group, protecting long-established supplier and key customer relationships, and should enable a return to creditors as part of this process." The acquisition marks an exciting time for the Fat Media Group which further consolidates its full service brand positioning. With Ronin Development’s expertise in market research and data collection, the group can now further enhance each customer experience currently offered as part of their digital marketing journey, including more in-depth customer mapping for clients which is integral to the process. David Durnford, pictured, Chief Executive Officer at Fat Media said; "We are delighted that Fat Media could take on this leading data collection and market research business and the work starts now with its highly skilled workforce to take it to a new level, building on the reputation and unique attributes which already give Fat Media its position in the market place. “We had been looking for some time to expand our data analysis and insight offering, and we jumped at the opportunity to acquire such a well-respected global research and data collection business. Ronin has an enviable client roster, undertaking work internationally on behalf of eight of the ten largest market research companies globally, and brands such as HSBC, Dun & Bradstreet, Cummins and Microsoft amongst others. Ronin have a highly experienced team of experts whom we are delighted to welcome into the Fat Media family of over 400 ‘Fatties’, and we believe this addition will help us deliver even better solutions for our clients both in the UK and internationally.”
h1|RONIN Acquired By Fat Media Group
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin RONIN Acquired By Fat Media Group Category: RONIN News [email protected] Linkedin
pa|This study has been commissioned to RONIN by a global research firm, on behalf of a major Pharma company, as a 4 waves tracker. The client developed a new product for NSCLC (Non-small-cell lung carcinoma patients, who accounts for about 85% of all lung cancers and are relatively insensitive to chemotherapy) and was looking into understanding this context in more details in preparation to the product distribution. The research objective was to Understand current treatment patterns and attitudes about treatment, track diagnostic efforts, including frequency and means of mutation testing, Monitor drivers of treatment decisions and prescribing patterns by line of therapy, Understand awareness and perceptions of currently available therapies as well as therapies in development. The study has been planned as a 4 waves tracker, with six months interval between waves. In each wave, new markets have been added to the core ones - USA, CAN and EU5 – for a total of 27 markets globally. RONIN conducted a consistent survey across markets every six months, with adaptation based on launch timelines where relevant and limited overlaps between waves, while keeping track of the specific quotas set-up between Oncologists and Pulmonologists in each market and recruiting the specific Practitioners in the lists provided by the client and topping up with free found Participants. Each interview is 0 minutes long We have conducted over 0 interviews The study covers 0 markets globally
h1|Case Study
h2|Oncologists and Pulmonologists The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Oncologists and Pulmonologists Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|This study was commissioned to RONIN by a global research firm, on behalf of one of the USA tech giants. The survey was a tracker aimed at expert Professional Developers and Data Scientists based in the USA. Initially, it had been fielded via panels. Yet, due to a very low Incidence Rate among traditional IT panellists, this approach was giving limited results, and RONIN has been contacted to top-up via an alternative solution. The research objective was to understand the knowledge, and monitor the usage, of the 3 major cloud platforms, i.e. Amazon Web Services, Google Cloud Platform and Microsoft Azure, among expert Professional Developers and Data Scientists in USA. Our Integrated Research and Social Media teams have implemented a Social Media recruitment and interviewing programme which included both Social Media advertisement and networking. First, we identified the relevant social media environments / channels / groups for this level of IT PROs, then implemented hypertargeting (based on data provided by SM users via Registration, Profile and Behaviour) and provided consultancy on advertisement design and survey intro wording. The team has then worked on continuous campaign testing, refining and optimisation, while also managing the 1-2-1 networking. We delivered over 0 completes We raised the IR from 10% to 0 in the main study These resultls were achieved in just 0 weeks
h1|Case Study
h2|Cloud Platforms Awareness & Usage The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Cloud Platforms Awareness & Usage Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|A global study of Decision Makers in Financial businesses, including quantitative and qualitative phases. Respondents were screened to ensure they had decision-making responsibility within their business. All interviews were conducted from target lists supplied by the client. For Japanese respondents, we recruited via phone for a face-to-face interview conducted with a local partner. All other interviews were conducted via telephone from our London CATI Centre. Participants were asked to complete a follow-up study six months after their initial interview. Respondents were sourced from 0 countries: UK, US, Japan, France & Germany In total, RONIN conducted 0 interviews per market, plus 15 further depth interviews Depth interviews lasted 0 minutes to give extensive qualitative data
h1|Case Study
h2|Financial Decision Makers Study The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Financial Decision Makers Study Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|If you have any questions, please feel free to contact us at Established over 30 years, RONIN International Ltd is a global market research specialist. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA. All our work is conducted in compliance with GDPR.
di|Market research telephone interviewer - Research related, non sales No previous experience required - Full training given Flexible Hours: / ; Students are welcomed Pay Rate: Start from per hour This position is project based. Working hours will be A minimum of 3 shifts are required per week. Start Date: Immediate
st|Full-time Part-time Immediate start; £10.64 Monday to Friday 8am – 4pm WHAT WE OFFER: WHAT WE EXPECT FROM YOU:
h1|German Interviewer
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin German Interviewer German speaking positions in central London - An excellent working environment, great pay rates, full training, flexible hours, holiday pay and an immediate start • German language skills - Native or bilingual or fluent • A Good level of English language • An excellent telephone manner • The ability to communicate with confidence at all levels • Good organizational skills • Eligible to work in the UK [email protected] Linkedin
pa|Commissioned by a global blue-chip Motor Graders manufacturer. Hard quotas of number of completes per brand/model combinations needed to supply a full picture. Target respondents are Motor Grader purchasing decision-makers. The aim was to determine the Motor Graders manufacturers' competitor landscape. The client provided a target sample list, which was supplemented by extensive desk research by RONIN to achieve target quotas. Open End responses fully QC (quality control) checked and translated into client’s platform by our internal Survey Compliance team, using a new dynamic entry system developed and tested by our in-house teams. Detailed internal reviews ensuring all aspects of questionnaire design matched the research objectives and identified key issues. Respondents were recruited in 0 countries, in North America & Europe In total, RONIN completed 0 15-minute CATI interviews All fieldwork was completed in 0 weeks of data collection
h1|Case Study
h2|Manufacturing Competitor Analysis The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Manufacturing Competitor Analysis Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|An ongoing project commissioned by a global power leader, a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies. Raw sample data from branches across the world is provided directly by the client and processed by RONIN according to client specifications, before being made available to interviewers on a daily basis. To collect customer satisfaction on recent services / purchases. More than 350 branch level quotas are set up in our system, each with their own individual targets. Our call centre has real time access to quotas to monitor progress. Daily automated deliverables include a results file with the completed interviews, a disposition file with outcomes for each record provided, and recordings of all interviews conducted. Quotas that achieve target are automatically closed and sample prevented from being distributed to interviewers. All completed interviews are recorded and loaded on a dedicated client portal. Recordings can be retrieved using different filters, including the unique survey reference number. The portal has been designed according to our client specific requirements. Recordings can be downloaded directly from the portal with a click. The study encompasses 0 countries A huge 0 interviews are conducted each year Interviews are conducted in 0 languages and translated in-house
h1|Case Study
h2|Global Power Leader NPS Programme The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Global Power Leader NPS Programme Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|06 November 2018 Fat Media Group Acquires Reading Room RONIN International are delighted to announce the Fat Media Group acquisition of Reading Room as of 02.11.18. Founded in 1996, with offices in London and Liverpool, Reading Room is a full-service digital agency which delivers creative digital solutions for a wide range and scale of clients across the UK & Europe. Ranked as one of the UK’s top 25 digital agencies by Econsultancy, the agency works with some of the most ambitious brands and influential organisations from industries and sectors such as; Public Sector, Built Environment, Sport, Retail, Tourism, Leisure, Food and Drink and Arts & Culture. Reading Room’s services cover the full range of digital solutions, including strategy and planning, user experience, web design and development, ecommerce, Search Engine Optimisation (SEO) and multi-channel digital advertising. Their clients include; Kingspan, Middlesbrough Football Club, Taylor Wimpey, Countryside Properties, UK Coaching and The Royal Household. David Durnford - CEO of Fat Media Group, commented: "We are delighted to have the opportunity to bring Reading Room into the Fat Media Group family, it’s a valuable addition and development to our existing digital services and business, and it extends our strategy of building a sophisticated full-service offering for customers, delivering digital services across the UK and Europe. Reading Room will retain its identity and will be a distinct business unit within the Fat Media Group, collaborating with teams on clients and projects across the Group.” Jamie Griffiths - Managing Director of Reading Room commented: "We have been focused on finding a new home for Reading Room, where we can collaborate with like-minded talented individuals. Joining the well-established, well respected Fat Media Group will energise our team, and continue to build on Reading Room’s current high-profile positioning within the digital agency sector. It’s a very exciting time, and the agency is looking forward to working with the Fat Media Group team and blowing our collective clients away with what we can do together!” David Durnford, added: “Fat Media Group have an established digital services offering, although as a focus of our ongoing growth and development we jumped at the opportunity to acquire such a well-respected business and brand as Reading Room, with a talented team and an enviable client roster. The agency has a highly experienced team of experts whom we are delighted to welcome into the Fat Media family, and we believe this addition will help us deliver enhanced services and solutions for our clients, both in the UK and internationally.”
h1|Fat Media Group Acquires Reading Room
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Fat Media Group Acquires Reading Room Category: RONIN News [email protected] Linkedin
pa|To join our IT community, please fill in your contact details below – we will then be in touch with you to complete your registration.
li|Your knowledge, experience and opinions will directly contribute to leading research in your field. We will only invite you to take part in studies that are relevant to your speciality, career, and interests. To thank you for your time, every study has a monetary incentive attached, which can be redeemed immediately upon completion of the study or whenever you like. Incentives are paid 2 business days after the survey closes. There are a range of payment options to choose from on our dedicated website.
st|Why join us?
h1|Join Our IT Community
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Join Our IT Community We are always looking for IT professionals, of all specialities and nationalities, to take part in our online and telephone surveys. * * * * * * [email protected] Linkedin
pa|12 October 2017 The RONIN International team are hitting the road (and the skies!) again this month, to exhibit at Research & Results 2017 in Munich, on 25th and 26th October. We’re joining 178 other exhibiting companies, including market research agencies, fieldwork organisations and software providers to name a few. The show is expected to welcome over 3,000 visitors from all areas of the market research industry, from all over the world. The two days include a huge 104 workshops, where delegates and exhibitors will hear the latest insights in areas such as big data, brand management and digital data collection techniques. We’ll be sure not to miss the Research Club gettogether on the first evening of the conference, held at The Kongress Bar. This 1950’s-inspired venue will be serving up cocktails as well as traditional Bavarian food & drink, and with a DJ playing until the early hours, it’s sure to be a fantastic night. The RONIN team are looking forward to seeing new and familiar faces at the conference later this month – do let us know if you are attending too, to be sure we don’t miss you!
h1|Meet The Team At Research & Results 2017
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Meet The Team At Research & Results 2017 Category: RONIN News [email protected] Linkedin
pa|03 February 2017 Having joined the Fat Media Group in November 2016, the decision was made to mark the change by refreshing the RONIN branding and website. The project was completed by the Fat Media team - what better way to get to know their new sister company than by creating their brand! While it was important to maintain RONIN's own name and identity, the team at Fat Media incorporated the same branding device as featured on their own logo, a three-quarter circle, to show the unity of the two companies. Meanwhile, the website design and development project serves to more accurately explain RONIN International's service offering, as well as having been updated to be fully responsive - so it now performs well on any device. RONIN's original brand colour of blue has been continued into the new design, with a secondary orange highlight to offer something new and fresh, while still complimenting the existing colour palette. Staff photography has also been included, as we felt it was important to give an insight into the people behind our research projects. Further projects are already underway, including a new RONIN Rewards portal where Panellists can claim any incentives more easily.
h1|RONIN International Unveil New Branding
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin RONIN International Unveil New Branding Category: RONIN News [email protected] Linkedin
pa|This study aimed to connect with Human Resource Managers working with recruitment agencies as part of their recruitment strategy. Respondents were sought from a range of company sizes, and with a variety of recruitment thresholds, in order to give a comprehensive data set. RONIN employed a mixed methodology of online and CATI surveys to reach the maximum amount of HR Managers. A range of European targets meant RONIN conducted CATI interviews in local languages and provided full translations. Respondents were recruited in 0 European countries For maximum efficiency 0 of surveys were conducted online We completed 0 interviews per market
h1|Case Study
h2|Human Resources Customer Satisfaction The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Human Resources Customer Satisfaction Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|Bienvenue, Nous vous invitons à participer à notre . Du fait de votre rôle de décideur travaillant dans la finance au sein d’une entreprise ayant un revenu compris entre 5 et 500 millions de dollars, nous aimerions en savoir plus sur votre approche en termes de choix de logiciels pour les services financiers, et quelles sont les caractéristiques produit qui vous importent. L’étude se déroule sous la forme d’un entretien téléphonique de 20 minutes qui peut être programmé à une date et heure qui vont conviennent. Bien entendu, tout ce que vous nous confierez sera . Les rapports communiqués incluront les données uniquement sous forme collective. En remerciement du temps que vous nous accorderez lors de la participation à l’étude, nous vous offrirons que vous recevrez soit via PayPal soit sous forme de bons d’achat Amazon. Vous les recevrez sous 48 heures après la fin de l’étude. Pour participer, il vous suffit de nous indiquer vos coordonnées et notre équipe vous contactera pour programmer un entretien à une date et heure de votre choix. Pour toute question, vous pouvez contacter un membre de notre équipe au numéro vert 33805080057, ou envoyer un email à Depuis 30 ans, RONIN International Ltd est spécialisé dans la collecte de données internationales. Nous sommes reconnus dans notre domaine pour la qualité de notre travail et notre excellence dans la livraison de programmes complexes d’études de marché. Nos services RONIN Healthcare, Business et Customer Insight ont réalisé plus de 200 000 entretiens en 2017.
st|étude internationale sur les logiciels de services financiers Notre démarche entièrement confidentiel 55 € À propos de nous
h1|Étude sur les logiciels de services financiers
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Etude sur les logiciels de services financiers * * * * * * 5 à 500 million de dollars * * [email protected] Linkedin
pa|RONIN International operates a user-friendly and in-house incentive solution that promotes ongoing engagement with and participation in market research surveys. It guarantees that those who participate in a research project will receive their incentive within 48 hours of the survey closing, once it has been claimed from our payment platform. Participants are promptly rewarded for their time, meaning they are more likely to participate in your research, both now and in the future. RONIN International is committed to providing great customer service, tothose who commission research with us, and those who take part in it.
h1|RONIN Incentive Programme
h2|Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin RONIN Incentive RONIN International HQ and our global operations centre are in Central London, UK. We are part of the Fat Media Group. [email protected] Linkedin
pa|If you have any questions, please feel free to contact us at Established over 30 years, RONIN International Ltd is a global market research specialist. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA. All our work is conducted in compliance with GDPR.
di|Market research telephone interviewer - Research related, non sales No previous experience required - Full training given Flexible Hours: / ; Pay Rate: Start from per hour (holiday pay included) This position is project based. Working hours will be A minimum of 3 shifts are required per week Start Date: The current project will last around 4 weeks.
st|Full-time Part-time Immediate start; Students are welcomed £11.20 Danish: Monday to Friday (8am-4pm) Immediate WHAT WE OFFER: WHAT WE EXPECT FROM YOU: Native or bilingual or fluent Swedish or Icelandic
h1|Scandinavian Interviewer
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Scandinavian Interviewer Danish speaking positions in central London - More projects to be confirmed. An excellent working environment, great pay rates, full training, flexible hours, holiday pay and an immediate start • Language skills - - • A Good level of English language • An excellent telephone manner • The ability to communicate with confidence at all levels • Good organizational skills • Eligible to work in the UK [email protected] Linkedin
pa|A study commissioned by one of the world's largest banks. This is an annual programme to give continuous feedback and track changes in customer opinion. The target audience was the most senior relationship managers, plus two further grades of client, to give a comprehensive overview of satisfaction levels. A red flag procedure highlights potential issues to the client immediately. RONIN International provided executive level interviewing, plus semi-structured interviewing techniques for the larger organisations. Online calendar appointment confirmations were used to increase response levels. The research was conducted over 0 markets across 3 continents In total, RONIN completed 0 interviews every year Each interview lasted 0 minutes and was digitally recorded
h1|Case Study
h2|Corporate Banking Customer Satisfaction The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Corporate Banking Customer Satisfaction Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|RONIN conducts International market research projects. A new department, Digital Research, has been created in 2019 to provide support on survey research by using social and online recruitment. There are 7 researchers working in the department at the moment, and we are looking to further expand the department. is a full time position. A successful candidate will be responsible for sourcing and connecting the right respondents for research studies via cutting-edge digital approaches, where the main targets are high calibre Professionals, senior management in businesses, KOLs, and top-tier opinion leaders. Although the role is based in London UK, the Digital Fieldwork department cover global projects and the Research Associate will communicate with respondents in both local and overseas markets, email, phone and via social networks. Entry level The standard place of work is RONIN London office (Harling House, 47-51 Great Suffolk Street, London SE1 0BS). Currently during the coronavirus pandemic, there are options of either working remotely or from the office. Remote work may continue to be an option after the pandemic. Please send a copy of your CV and a covering letter to Digital Research Director, Zifei Li, by email to . We are looking for two researchers to start immediately and two to start in May-June 2021. Applications are assessed on a rolling basis.
li|Gain a full understanding of the needs and respondent profile of each research project; Use digital search, social media search, and desk research to identify the potential respondents for each project; Approach / Invite the potential respondents via cutting-edge digital approaches and social media approaches; Conduct introductory calls and/or screening calls where necessary; Connect the right respondents to external and/or internal moderators and schedule appointments where necessary; Ensure the scheduled appointments are conducted as planned by liaising with Call Centre staff; For online studies, ensure links are sent to suitable respondents who show interest, and manage reminders to ensure the surveys are completed. Maintain full records of each project and all completed and in progress work; Report the progress on assigned projects on the regular basis; Carry out project related admin tasks where necessary; Recognize potential barriers at early stage of projects and suggest methodologies & changes to make the projects feasible; Maintain the relationship with respondents who have completed the studies, obtain re-contact consent for future projects; High level of accuracy and strong attention to detail; Excellent written and oral communication skills; Confidence in communicating with senior respondents including C-level, Directors, KOLs, etc; Ability to keep work organised; Ability to produce quality work independently, under pressure and to tight deadlines; Ability to work on multiple projects simultaneously; Effective prioritisation of tasks and personal time management; Willingness to reply to emails / social media messages outside standard working hours, if necessary, to cope with international respondents’ time zones; Good understanding of major social media platforms; Good telephone manners; Degree level qualification;
st|Digital Research Associate Core duties: Qualifications: Essential skills needed for the role: Seniority: How To Apply:
h1|Digital Research Associate
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Digital Research Associate The successful candidate must have permission to work in the UK by the start of their employment; [email protected] [email protected] Linkedin
pa|A study commissioned by a global pharmaceutical firm. RONIN International scripted and hosted the project. Interviews were conducted in 0 countries within North America, South America and Asia In total 0 interviews were completed, each around 45 minutes long RONIN engaged with over 0 physicians to achieve the target response number
h1|Case Study
h2|Gaucher Disease Patient Management Study The Results Could this work for you? Contact Us
h3|Project Background Research Objectives Challenges faced & Actions taken We Can Help! See our other clients who have benefitted from our expertise London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Gaucher Disease Patient Management Study The topic was to review the awareness and usage of all current therapy types and introduce theoretical new product profiles. This required the participation of Geneticists, Metabolic Disease Specialists, Haematologists and Haematology Oncologists. Identifying and finding contact details for 100% of the intended list. Secondary research was conducted to validate contacts and desk research maximised coverage in each target country Fill out the contact form & we’ll contact you shortly. Alternatively give us a call at either of our offices & our client services team will help with your enquiry. 02070911400 [email protected] Linkedin
pa|If you have any questions, please feel free to contact us at Established over 30 years, RONIN International Ltd is a global market research specialist. We are ISO 20252-certified; members of IQCS, EphMRA, ESOMAR, MRS and the BHBIA. All our work is conducted in compliance with GDPR.
di|Central London - Market research telephone interviewer - Research related, non sales No previous experience required - Full training given Flexible Hours: / ; Students are welcomed Pay Rate: This position is project based. You will be required to work during night shift - the job responsibility involves making market research calls to respondents in Japan. Working hours will be , with a minimum of 3 shifts required per week. The current project will last 4 weeks. More projects to be confirmed.
st|Japanese. Full-time Part-time Immediate start; £13.44 per hour 00:00AM-08:00AM Monday to Friday Start Date: Immediate WHAT WE OFFER: WHAT WE EXPECT FROM YOU: Language skills - Native or bilingual or fluent: Japanese
h1|Asian Language Interviewer
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Asian Language Interviewer Come to work with us if you speak An excellent working environment, great pay rates, full training, flexible hours, holiday pay and an immediate start • • A Good level of English language • An excellent telephone manner • The ability to communicate with confidence at all levels • Good organizational skills • Eligible to work in the UK * [email protected] Linkedin
pa|26 January 2018 We’re delighted to announce the return of as Managing Director on 8 January 2018, having previously served in this role from 1999 until 2005 and then again from 2014 until 2016. Simon made the following statement upon his return to the role: “It’s great to be back at RONIN and to have rejoined at such an exciting time for the business. With the very experienced and talented team that we have in place, along with our twenty plus years’ experience of healthcare data collection, there are now considerable opportunities to develop our services through the stability and expertise provided by the wider Fat Media group. A great deal of work had already been undertaken to grow and consolidate our existing panels of healthcare professionals and we have ambitious plans for 2018 to build further in terms of capabilities, resources and client roster.” Please look out for him at future events and reach out to him direct at . Are you planning to be in Brooklyn for the Quirks Event between 27 and 28 February? David and Simon will be attending again the year and happy to pre-arrange a meet up or contactable during the event via or the event app. Hope to see you all there. Register here: http://www.thequirksevent.com/brooklyn/
st|Simon Glanville
h1|Simon Glanville Returns to RONIN & Quirks Event
h2|Recent Articles Filter News Accreditations & Memberships Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Simon Glanville Returns to RONIN & Quirks Event Category: RONIN News [email protected] [email protected] [email protected] Linkedin
pa|We are always looking for healthcare professionals, of all specialities and nationalities, to take part in our online and telephone surveys. To join our community, please fill in the contact details below – we will then be in touch with you to complete your registration.
li|Your insights, experience and opinions will directly contribute to pioneering research in your field. We will only invite you to take part in studies that are relevant to your speciality, career, and interests. We will reward your participation to each of our studies with monetary incentives that can be redeemed immediately upon completion of the study or whenever you like. Incentives will be paid 2 business days after the study closes. You can choose from a range of payment options on our dedicated website.
st|Why join us?
h1|Join Our Healthcare Community
h2|Contact Us
h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin Join Our Healthcare Community * * * * * * [email protected] Linkedin
pa|Willkommen, Wir möchten Sie herzlich zur Teilnahme an unserer einladen. Sie sind ein Business-Entscheidungsträger und arbeiten in der Finanzabteilung eines Unternehmens mit einem Umsatz zwischen 5 Millionen und 500 Millionen US-Dollar. Wir möchten daher gerne mit Ihnen sprechen und mehr darüber erfahren, welche Dinge Ihnen bei einem Kauf von Software für Finanzdienstleistungen wichtig sind und welche Features für Sie von besonderem Wert sind. Die Studie wird im Rahmen eines 20-minütigen Telefoninterviews durchgeführt, das zu einem Zeitpunkt Ihrer Wahl stattfinden wird. und alle Ergebnisse werden lediglich in aggregierter Form weitergegeben. Wir schätzen Ihre Zeit sehr, daher bieten wir Ihnen für Ihre Teilnahme ein Honorar über an, das wir Ihnen je nach Wunsch via PayPal oder als Amazon-Gutschein auszahlen können. Das Honorar wird Ihnen 48 Stunden nach Beendigung des Interviews zur Verfügung stehen. Wenn Sie an einer Teilnahme an dieser Studie interessiert sind, senden Sie uns bitte einfach Ihre Kontaktdaten und unser Team wird sich mit Ihnen in Verbindung setzen, um mit Ihnen ein Interview zu einem Zeitpunkt Ihrer Wahl zu vereinbaren. Sollten Sie weitere Fragen haben, können Sie unser Team telefonisch kostenfrei unter der Nummer 08007241751 erreichen oder uns eine E-Mail an schicken. RONIN International Ltd wurde vor mehr als 30 Jahren gegründet und ist ein global tätiges Unternehmen im Bereich Datenerhebung. Es ist in der Branche sowohl für seinen Qualitätsanspruch als auch für das Management komplexer, internationaler Marktforschungsstudien bekannt. RONINs Medizin-, Business- und Customer Insight-Sparten haben im Jahr 2017 insgesamt mehr als 200.000 Interviews geführt.
st|internationalen Studie zum Thema Software für Finanzdienstleistungen Ablauf Alle Informationen, die Sie uns im Rahmen dieser Studie geben, werden selbstverständlich strikt vertraulich behandelt 55 Euro Über uns
h1|Studie zum Thema Software für Finanzdienstleistungen
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin Studie zum Thema Software für Finanzdienstleistungen * * * * * * zwischen 5 und 500 Millionen US-Dollar * * [email protected] Linkedin
pa|01 September 2017 Three senior members of the RONIN team are excited to attend the ESOMAR Congress on 10-13th September. This year, it is taking place in the heart of Amsterdam, at the Beurs van Berlage, pictured. Now in its 70 year, the event is the biggest in the market research calendar and boasts a packed programme of seminars, discussions from more than 80 speakers. We’ll hear from top brands such as Diageo, Coca-Cola and Microsoft, as well as leading research organisations including TNS and Lightspeed. Topics to be discussed include virtual reality, understanding the needs of marketers and advanced analytics, to name just a few. With three streams of content to go at we’re spoiled for choice – though handily there are three of our team attending! The Congress is far from all work and no play, with a social event on each night. These include ESOMAR’s 70 birthday party and Awards, as well as a rooftop drinks reception at the iconic Heineken Experience. We can’t wait! Over 1,200 market research professionals are expected to attend this year, from over 70 countries. We’re excited to see some familiar faces, as well as make new contacts, so if you are attending too then please do let us know.
h1|RONIN Team To Attend ESOMAR Congress in Amsterdam
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin RONIN Team To Attend ESOMAR Congress in Amsterdam Category: RONIN News [email protected] Linkedin
pa|14 June 2017 RONIN International’s account director Aaron Rattue will be hosting a session at this year’s EphMRA Conference, in Amsterdam. Titled ‘Making Research Easier for Everyone’, the session will offer advice on how to avoid the stress and pitfalls of healthcare research, with lessons learned from a range of real-life scenarios. Aaron said “the session will draw on the years of experience I and my colleagues have of working in this challenging research sector. We’ll discuss how to deal with common mistakes, and more importantly how to avoid them altogether, to help delegates get the most from every research study they commission.” The session is part of a packed programme of workshops, seminars and discussions, where a diverse range of topics will be covered, including maximising response rates, the use of video technology in research and future trends. RONIN team members will also be exhibiting in the Agency Fair at the conference, and are looking forward to making new connections in the industry, as well as catching up with current clients and associates. The is a highlight of the medical research industry calendar, with over 300 delegate expected to attend, along with leading suppliers and agencies. It takes place from 20th to 22nd June, at the Beurs Van Berlage in the heart of Amsterdam.
h1|RONIN To Host A Seminar at the EphMRA Annual Conference
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h3|London
sp|Home Services About Us Research Participants Our Work News Contact Linkedin RONIN To Host A Seminar at the EphMRA Annual Conference Category: RONIN News [email protected] Linkedin
pa|04 August 2017 We’re extremely proud to announce that we have been recognised as a Major Donor to the British Red Cross. This comes thanks to our unique survey participant payment scheme, . Not only does the system promise to reward survey respondents within 48 hours of their participation, but it also offers a number of payment options. These include Paypal transfers, Amazon vouchers, and charitable donations. The generosity of RONIN International research contributors has meant that we have now donated over £5,000 to the British Red Cross, on their behalf. The British Red Cross are a humanitarian organisation, who campaign for and provide direct support to people in crisis. Their work includes emergency appeals following natural disasters, refugee support and first aid training. RONIN International’s Panel Director, Walter D’Antino, said “we are thrilled to have donated such a large sum of money to this worthy cause, after just a few months of offering this option to our survey respondents. Of course, the thanks really should go to them, for choosing to selflessly donate their reward.” “We will continue to support the British Red Cross in this way, and also hope to add to the list of causes we donate to in the future.”
h1|RONIN International become a Major Donor to the British Red Cross
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sp|Home Services About Us Research Participants Our Work News Contact Linkedin RONIN International become a Major Donor to the British Red Cross Category: RONIN News [email protected] Linkedin