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IxS Publications


Blomkvist, J., Segelström. F., Holmlid, S. (2011). Investigating Prototyping Practices of Service Designers from a Service Logic Perspective. NFF 2011, Stockholm.

Blomkvist, J., Holmlid, S., Segelström, F. (2011). Prototyping a Service Design Curriculum: Integrating Current Research in Teaching. Touchpoint, 3(1),:52-55.

Blomkvist, J., Holmlid, S. (2011). Existing Prototyping Perspectives: Considerations for Service Design. Nordic Design Research Conference, NorDes 2011. Helsinki, Finland.

Blomkvist, J. (2011). Conceptualising Prototypes in Service Design. Licentiate Thesis: Faculty of Arts and Sciences Thesis No. 101. LiU-Tryck: Linköping, Sweden.

Blomkvist, J., Holmlid, S. (2010). Service Designers on Including Stakeholders in Service Prototyping. Include 2011. London, UK.

Holmlid, S. (2011). There’s more to services than interaction. Chapter in Meroni, A., Sangiorgi, D. (eds) Design for Services, Gower Publishing.


Artman, H., Dovhammar, U., Holmlid, S., Lantz, A., Lindquist, S., Markensten E., Swartling A. (2010). Att beställa något användbart är inte uppenbart.

Arvola, M. (2010). Interaction designers' conceptions of design quality for interactive artifacts. In Proceedings of Design Research Society (DRS) 2010, Montreal, July 7-9 2010.

Arvola, M. (2010). Assessment criteria for interaction design projects: Fostering professional perspectives on the design process. In Proceedings of the 12th International Conference on Engineering and Product Design Education (EPDE10), Trondheim, 2-3 September 2010.

Arvola, M. (2010). Interaction Design Qualities: Theory and Practice. In Proceedings of the 6th Nordic Conference on Human-Computer Interaction (NordiCHI 2010), pp. 595-598. Reykjavik, Iceland, October 16 - 20, 2010. New York, NY: ACM Press.

Arvola, M., Lundberg, J., & Holmlid, S. (2010). Analysis of Precedent Designs: Competitive Analysis Meets Genre Analysis. In Proceedings of the 6th Nordic Conference on Human-Computer Interaction (NordiCHI 2010), pp. 23-31. Reykjavik, Iceland, October 16 - 20, 2010. New York, NY: ACM Press.

Blomkvist, J. (2010). Service prototyping according to practitioners. ServDes.2010, Linköping 1-3 December 2010.

Blomkvist, J., Anundi, D., Rankin, A., Holmlid, S. (2010). Barrier analysis as a design tool in complex safety critical. Accepted for publication in the conference proceedings of Design Research Society (DRS) 2010. Montreal, July 7-9.

Blomkvist, J., Holmlid, S., Segelström, F. (2010). This is Service Design research. In Strickdorn, M., Schneider, J. (eds), This is Service Design Thinking. Austria.

Blomkvist, J., Holmlid, S. & Segelström, F. (2010). Service Design Research: Which direction do we want it to take? Workshop at ServDes.2010, Linköping 1-3 december.

Holmlid, S. (2010). The design value of business. ServDes.2010, Linköping 1-3 December 2010.

Holmlid, S. (2010). Design och designledning på vägen mot väl designade e-myndigheter. Chapter in Lindblad-Gidlund, K., Ekelin, A., Eriksén, S., Ranerup, A. (eds) Förvaltning och medborgarskap i förändring: Etablerad praxis och kritiska perspektiv. Lund: Studentlitteratur.

Holmlid, S. (2010). Service design and product-service systems. In proceedings of the 2nd CIPR IPS2 conference, pp 195-202. Linköping, 14-15 april 2010.

Holmlid, S., Hegeman, J. (2010). Workshop: Learning from failure. Touchpoint, 1(3):38-39.

Holmlid, S. (2010). Editorial. Special issue on Service Design. Design Research Journal, 2010(1):24-25.

Lantz, A., Holmlid, S. (2010). Interaction design in procurement: The view of procurers and interaction designers. In CoDesign International Journal of CoCreation in Design and the Arts, 6(1):43-57.

Maijala, M., Nygard, S., & Arvola, M. (2010). The stone age trail: A mobile outdoors computer game for nature experience. In Hernwall, P. (Ed.), The virtual: interaction : a conference 2007, pp. 30-43. Huddinge, Sweden: School of Communication, Media and IT, Södertörn University.

Segelström, F. (2010) Visualisations in Service Design. Licentiate thesis: Linköping Studies in Science and Technology, Thesis 1450. Linköping University Press: Linköping, Sweden.

Segelström, F., Howard, J. & Holmlid, S. (2010). Designing for Service Recovery (workshop). International Service Design Network Conference 2010. Berlin, Germany.

Segelström, F., Blomkvist, J. & Holmlid, S. (2010). Visualizations of Qualitative Research Material: Insights from the Service Design Community. In Proceedings of 19th Annual Frontiers in Service Conference. Karlstad, Sweden.

Åberg, J. (2010). Challenges with Teaching HCI early to Computer Students, in Proceedings of the 15th Annual Conference on Innovation and Technology in Computer Science Education, Bilkent, Ankara, Turkey, ACM Press.


PDF versions of papers.

Arnell, O., Gonzàlez. N., Mårtensson, I., Wreiner. T., Holmlid. S., Segelström, F. (2009). Designing for a car park operator. Nordic Conference on Service Design, Oslo 2009.

Artman, H., Holmlid, S., Lantz, A., Lindquist, S., Swartling, A., Dovhammar, U. (2009). Acquisition of usable IT: Acquisition projects to reflect on. Technical Report, HCI-66, Royal Institute of Technology.

Blomkvist, J., Holmlid, S. (2009). Examples in Service Design: Tools for Communication and Setting for Stories. Nordic Conference on Service Design, Oslo 2009.

Holmlid, S. (2009). Participative, co-operative, emancipatory: From participatory design to service design. Nordic Conference on Service Design, Oslo 2009.

Holmlid, S. (2009). Managing interaction design and business innovation: Understanding interaction design as a key activity of the operating core. Aesthesis, International journal of art and aesthetic in management and organizational life.

Holmlid, S. (2009). From interaction to service. Chapter in Miettinen, S., Koivisto, M. (eds) Designign services with innovative methods, pp 78-97. TAIK, Helsinki, Finland.

Holmlid, S. (2009). An active procurer: Advancing cooperative design. In Artman, H., Holmlid, S., Lantz, A., Lindquist, S., Swartling A., Dovhammar, U. (eds). Acquisition of usable IT: Acquisition projects to reflect on. Technical Report, HCI-66, Royal Institute of Technology. [pdf]

Kolterjahn, E., Adolfsson, Å., Holmlid, S. (2009). The dilemma of the care recipient. Touchpoint, 1(2):90-93.

Kolterjahn, E., Adolfsson, Å., Holmlid, S. (2009). The journey through the care system as mentally disabled. Touchpoint, 1(2):94-97.

Sangiorgi, D., Holmlid, S. (2009). Rigor in Service Design Research. Special Session at IASDR, Rigor and Relevance in Design, 2009, Seoul.

Segelström, F (2009) Communicating through Visualizations: Service Designers on Visualizing User Research Accepted to DeThinking Design, ReThinking Services – First Nordic Conference on Service Design and Service Innovation, 2009, Oslo..

Segelström, F., Holmlid, S. (2009). Online services and cultural diversity: Applying Hofstede’s framework to predict potential issues. Accepted to QUIS 11.

Segelström, F., Holmlid, S. (2009). Visualization as tools for research: Service designers on visualizations. Accepted to Nordes, Nordic Design Research Conference, 2009, Oslo.

Segelström, F., Holmlid, S., Alm, B. (2009). Back to the Roots: A Case for a New Ideal for Ethnographic Research for Design. Accepted to IASDR 2009, Rigor and Relevance in Design, Seoul.

Segelström, F., Raijmakers, B., Holmlid, S. (2009). Thinking and Doing Ethnography in Service Design. Accepted to Special Session on Rigor in Service Design Research at IASDR 2009, Rigor and Relevance in Design, Seoul.

Wentzel, J., Holmlid, S. (2009). Speed sketching with designers: User inspired brainstorming. In Proceedings from Designing Pleasurable Products and Interfaces 2009, DPPI 09, Compiegne, France.

Åberg, J. (2009). An Evaluation of a Meal Planning System: Ease of Use and Perceived Usefulness. In Proceedings of The 23rd BCS Conference on Human Computer Interaction, Cambridge, UK, September 1-5.


PDF versions of papers.

Arvola, M. & Artman, H. (2008). Studio life: The construction of digital design competence. Digital kompetanse, 3 (2), 78-96.

Arvola, M., Holmlid, S., Nygard, S., Segelström, F., & Wentzel, J. (2008). Greta & Torsten: Två personas för äldre användare av hälsans nya verktyg (Greta & Torsten: Two personas for elderly users of new tools for health). Project report. Linköping: Santa Anna IT Research Institute AB and Hälsans Nya Verktyg. In Swedish. [ PDF ]

Bergqvist, P., Gustafsson, F., Mårtensson, I. (2008). Confidence Camp. CHI student design competition. CHI 2008, Florence.

Hernwall, P., & Arvola, M. (2008). Editorial: Interaction design, pedagogical practice, and emancipation. Digital kompetanse, 3 (2), 63-77.

Holmlid, S. (2008). Towards an understanding of the challenges for design management and service design. Design Management Conference, Paris.

Holmlid, S., Evenson, S. (2008). Bringing Service Design to Service Sciences, Management and Engineering. In Hefley, B., Murphy, W. (eds) Service Science, Management and Engineering: Education for the 21st Century, Springer Verlag, pp 341-345.

Holmlid, S., Lantz, A., Artman, H. (2008). Design management of interaction design. Conference on Art of Management, Banff.

Ragnemalm, E. L., Sjögren, E., Uhlin, L. (2008). Elektronisk portfolio, ett verktyg för lärares meritering? Presenterad som Rundabordssamtal vid NU2008, Kalmar.

Segelström, F., Raijmakers, B., vanDijk, G., Holmlid, S. (2008). See the bigger/smaller picture - Ethnography in Service Design. Workshop at the International Service Design Conference 2008, Amsterdam.

Tholander, J., Karlgren, K., Ramberg, R., and Sökjer, P. (2008). Where all the interaction is: sketching in interaction design as an embodied practice. In Proceedings of the 7th ACM Conference on Designing interactive Systems (Cape Town, South Africa, February 25 - 27, 2008). DIS '08. ACM, New York, NY, 445-454.


PDF versions of papers.

Arvola, M., Bornebusch, J., Tholander, J., Hagen, U., Dahlström, K., & Johansson, B. (2007). Early Explorations of Interaction Design for Nature Experience. In CMID ´07, The 1st international conference on Cross-Media Interaction Design, Hemavan, March 22-25, 2007.

Holmlid, (2007). Interaction design and service design: Expanding a comparison of design disciplines. Nordes 2007.

Holmlid, S. (2007). Stefan Holmlid. In nextD journal, Special Issue Beautiful Diversion, p33. available at http://nextd.org/pdf_download/NextD_SPECIALISSUE.pdf

Holmlid, S., & Arvola, M. (2007). Developing a thematic design curricula as a Bologna master. In International Conference on Engineering and Product Design Education, 13-14 September 2007, Northumbria University, Newcastle upon Tyne, UK.

Holmlid, S., & Evenson, S. (2007). Prototyping and enacting services: Lessons learned from human-centered methods. QUIS 10. Orlando, Florida.

Holmlid, S., & Hertz, A. (2007). Service-scape and white space: White space as structuring principle in service design. European Academy of Design conference, Dancing with disorder: Design, discourse & disaster, Turkey.

Kindborg, M., & McGee, K. (forthcoming). Visual Programming with Analogical Representations: Inspirations from a Semiotic Analysis of Comics, Journal of Visual Languages and Computing (JVLC).

Kindborg, M., & Sökjer, P. (2007). How Preschool Children Used a Behaviour-Based Programming Tool. Interaction design with Children 2007.

Lundberg, J., & Arvola, M. (2007). Lessons Learned from Facilitation in Collaborative Design. In W. Piekarski and B. Plimmer (Eds.), Conferences in Research and Practice in Information Technology (CRPIT), Vol. 64. Proceedings of the Eighth Australasian User Interface Conference (AUIC2007). January 30 - February 02, 2007. Ballarat, Australia. The Austrailian Computer Society Inc.

Olovsson, P., & Arvola, M. (2007). Design Against Fragmentation: Case Study of ICT in Healthcare. In Work with Computer Systems, WWCS 2007, Stockholm, May 21-24, 2007.

Sökjer, P. (2007). Interaction Designers’ Use of Their Repertoire in Meetings with Clients. In proceedings from HCI2007, Swindon, UK.

Sökjer, P., Holmlid, S., Tholander, J., Lantz, A. (2007). The dynamics of objects in client-designer communication. The Virtual 2007.


PDF versions of papers.

Arvola, M., & Artman, H. (forthcoming). Enactments in Interaction Design: How Designers Make Sketches Behave. Accepted for publication in Artifact - Journal of virtual design.

Arvola, M. (2006). Interaction Design Patterns for Computers in Sociable Use. International Journal of Computer Applications in Technology, 25 (2/3), 128-139.

Arvola, M., & Artman, H. (2006). Interaction Walkthroughs and Improvised Role Play. In Proceedings of DeSForM 2006, Design & Semantics of Form and Movement. Eindhoven, The Netherlands, October 26-27, 2006.

Arvola, M. (2006). A Use-Qualities Approach to Judgements in Interactive Media Design. In The Virtual 2006: Designing Digital Experience. September 14-16, 2006, Rosenön, Dalarö.

Arvola, M. (2006). When Personas were Not Fully Effective: The Mastery, Appropiation, and Authority of a Design Tool. In J. Pruitt & T. Adlin, The Persona Lifecycle: Keeping People in Mind Throughout Product Design, pp. 300-301. Morgan Kaufmann.

Fernaueus, Y., Kindborg, M., & Scholz, R. (2006). Rethinking Children's Programming with Contextual Signs. Proceedings from Interaction Design and Children (IDC 06), Tampere, Finland.

Holmlid, S. (2006). Introducing white space in service design: This space intentionally left blank. Emergence conference. Emergence 06 - Service design, Carnegie Mellon.

Holmlid, S. (2006). Interaction design and design management: Challenges for industrial interaction design in software and system development. Wonderground, Design Research Society International Conference, november 2006, Lisbon.

Holmlid, S., & Evenson, S. (2006). Bringing design to services. Invited to IBM Service Sciences, Management and Engineering Summit: Education for the 21st century. New York, October.

Holmlid, S., Montaño, F. C., & Johansson, K. (2006). Gender and design: Issues in design processes. In Proceedings from Women in information technology, University of Salford.

Holmlid, S., Lantz, A. (2006). Developing e-services in a government authority: Different views on design in procurement and system development. NordiCHI workshop on User involvement and representation in e-Government projects. Oslo, October.

Kindborg, M., & Scholz, R. (2006). MagicWords - A Programmable Learning Toy. Proceedings from Interaction Design and Children (IDC 06), Tampere, Finland.

Rutgersson, S., & Arvola, M. (2006). User interfaces for persons with deafblindness. In Proceedings of the 9th ERCIM Workshop "User Interfaces For All", Lecture Notes in Computer Science. September 27-28, 2006, Königswinter (Bonn), Germany. Berlin Heidelberg, New York: Springer.


PDF versions of papers.

Arvola, M. (2005, printed version 2004). Shades of Use: The Dynamics of Interaction Design for Sociable Use. Linköping Studies in Science and Technology Dissertation No. 900. Linköping, Sweden: Linköpings universitet.

Holmlid, S. (2005). A design program for a new world of design. Presented at CUL-dagen 2005.

Holmlid, S. (2005). Service Design methods and UCD practice. In Proceedings from User Involvement in e-Government development projects, workshop at IFIP conference Interact, Rome.

Kindborg, M., & McGee, K. (2005). Comic Strip Programs: Beyond Graphical Rewrite Rules, Proceedings from International Workshop on Visual Languages and Computing (VLC2005), Canada, September 5-7, 2005.

Montaño, F., C., Johansson, K., & Holmlid, S (2005). Genusaspekter på designprocesser. In Proceedings from Teori möter verklighet: Genusvetenskaplig konferens, Malmö.

Swartling, A., Dovhammar, U., Arvola, M., & Artman, H. (2005). Förstudie om FMV:s roll i försvarets beställningsprocess. Technical report TRITA-NA-P0505, NADA, February 2005. In Swedish. Pre-study of The Swedish Defence Material Administration's role in The Swedish Armed Forces' acquirement process.


Arvola, M., & Larsson, A. (2004). Regulating Prominence: A Design Pattern for Co-located Collaboration. In F. Darses, R. Dieng, C. Simone & M. Zacland (eds.), Cooperative Systems Design: Scenario-Based Design of Collaborative Systems, Proceedings of COOP 04, 6th International Conference on the Design of Cooperative Systems. May 11-14, French Riviera, France. Amsterdam, The Netherlands: IOS Press.

Holmlid, S. (2004). Issues for cooperative design: A procurement perspective. In Proceedings from pdc 2004.

Holmlid, S., & Artman H. (2004). Shared Object - Asymmetrical and Conflicting Objectives. Contribution to First International Workshop on Activity Theory Based Practical Methods for IT Design, atit 2004.


Arvola, M. (2003). The Interaction Character of Computers in Co-located Collaboration. In People and Computers XVII - Proceedings of HCI 2003: Designing for Society. September 8-12, 2003, Bath, UK. London, UK: Springer.

Arvola, M. (2003). Good to Use!: Use Quality of Multi-User Applications in the Home. Licentiate's Thesis. Linköping Studies in Science and Technology, Thesis No. 988. Linköping, Sweden: Linköpings universitet.

Holmlid, S., & Artman H. (2003). A tentative model for procuring usable systems. In Proceedings of HCI International 2003.

Holmlid, S., & Björklind, A. eds (2003). Ambient intelligence to go: AmIGo White Paper on mobile intelligent ambience. sar-03-03, Santa Anna IT Research Institute, Linköping.

Kindborg, M. (2003). Concurrent Comics - Programming of social agents by children, Ph.D. Dissertation No.821, Linköping Studies in Science and Technologi, Linköping University.

Lundberg, J., Arvola, M., & Holmlid, S. (2003). Genres, Use Qualities and Interactive Artifacts. In Proceedings HCI 2003: Designing for Society, Volume 2. September 8-12, 2003, Bath, UK. Bristol, UK: Research Press International on behalf of British HCI Group. Workshop organizer.


Blomquist, Å., & Arvola, M. (2002). Personas in Action: Ethnography in an Interaction Design Team. In Proceedings of NordiCHI 2002: Tradition and trancendence. October 19-23, 2002, Aarhus, Denmark. New York, NY: ACM Press.

Holmlid, S. (2002). Adapting users: Towards a theory of use quality. Linköpings Studies in Science and Technology, Dissertation No. 765.

Holmlid, S. (2002). Selecting the abstract: When you get what you want. Presented at ecue «02.

Kindborg, M. (2002). Comics, Programming, Children, and Narratives, Proceedings from Interaction Design and Children, Eindhoven, Holland, August 28-29, 2002.

Lidman, L., Babic, A., Arvola, M., Lönn, U., & Casimir-Ahn, H. (2002). Defending Clinician Values: Quality-in-Use of Decision Support Systems for Thoracic Surgery. In Proceedings of the 2002 AMIA Annual Symposium: Bio*medical Informatics: One Discipline. November 9-13, 2002, San Antonio, TX. Bethesta, MD: Americal Medical Informatics Association.


Arvola, M. (2001). Design for Use Quality in Home Informatics: A Multiple Perspectives View. In Proceedings of Oikos2001 Workshop: Methodological Issues in the Design of Household Technologies. March 12-13, 2001, Molslaboratoriet, Denmark. Aarhus, Denmark: University of Aarhus

Borgström,E., Artman,H., & Holmlid, S. (2001). Beställar- och leverantörsinteraktion i systemutveckling. Presented at stimdi '01

Holmlid, S. (2001). Usability as a tool for competence development. In Usability throughout the software development lifecycle - A summary of the interact 2001 workshop. Technical report 2001-026, pp 56-57, Uppsala Universitet, Dept. Information Technology.

Kindborg, M. (2001). How Children Understand Concurrent Comics: Experiences from LOFI and HIFI Prototypes, Proceedings from HCC'01 - 2001 IEEE Symposia on Human-Centric Computing Languages and Environments, Stresa Italy September 5-7, 2001.

2000 and older

Arvola, M. (2000). Cognitive Anthropology as a Basis for Studying Use Quality of IT in the Home. In Proceedings of the 7th Annual IDA Conference on Computer and Information Science. October 19-20, 2000, Linköping, Sweden. Linköping, Sweden: Department of Computer and Information Science, Linköpings universitet.

Arvola, M., & Holmlid, S. (2000). IT-artefacts for Socializing: Qualities-in-use and Research Framework. In Proceedings of the 23rd Information Systems Research Seminar in Scandinavia, IRIS 23: Doing IT together. August 12-15, 2000 at Lingatan, Sweden. Trollhättan, Sweden: Laboratorium for Interaction Technology, University of Trollhättan Uddevalla.

Holmlid, S. (2000). The interactive in art: Conversation with a material. Electrohype 2000, 25-27 October 2000, Malmö.

Holmlid, S., Arvola, M., & Ampler, F. (2000). Genres and Design Considerations of iTV Cases. In Proceedings of NordiCHI 2000: Design vs. Design. October 23-25, 2000 at Royal Institute of Technology, Stockholm, Sweden. Stockholm, Sweden: STIMDI.

Holmlid, S. (1998). Futurism and retrospect: User strategies to learning opportunities in cases of surprise or confusion. In Human IT, 2(3):115-130.

Holmlid, S., Ericsson, M. (1998). Designstudion som läromiljö - erfarenheter från interaktionsdesign. In proceedings from Högskoleverkets conference on Quality in higher education, Luleå, 10-11 juni. [The studio as a learning environment - experiences from interaction design, In Swedish].

Holmlid, S., & Ericsson, M. (1998). Studion som arbetsform - en läromiljö för design av användbara IT-system. Submitted to the cancelled national conference Studerandeaktiva arbetsformer, 16-17 November 1998, Linköpings universitet.

Ericsson, M., & Holmlid, S. (1997). Interaktionsdesign - Att lära i studioform [Interaction design - Learning in a studio]. In proceedings from Verklighet och vision, First conference on universitet pedagogy, Linköpings universitet, November 1997. ISBN 91-7219-104-X. In Swedish.

Holmlid, S. (1997). User perceptions of effects of training: In search for qualities in use. Linköping electronic articles in computer and information science, Vol 2(1997): nr 8. http://www.ep.liu.se/ea/cis/1997/008/. August 29, 1997.

Holmlid, S. (1997). Transfer of training: An attempt to interpret subjectively perceived usability. In proceedings from Användbarhet imorgon: Funktion eller passion, the STIMDI '97 conference, Linköping, Sweden.

Holmlid, S. (1997). Learning for usability: An explorative study of qualities in use. In Extended Abstracts Human Factors in Computing Systems (CHI '97), pp 59-60. New York, ACM.

Kindborg, M. (2000). Dimensions of children's social agents, Proceedings from i3, Jönköping, Sweden, September, 2000.

Kindborg, M., Åberg, J., & Shahmehri, N. (1999). A lightweight agent framework for multi-agent applications", Proceedings from PAAM99, London, April 20-21, 1999.

Page responsible: Stefan Holmlid
Last updated: 2011-08-11