An Empirical Study of Human Web Assistants: Implications for User Support in Web Information Systems

2001-05-10


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Table of Contents

An Empirical Study of Human Web Assistants: Implications for User Support in Web Information Systems

Outline

Background

User Support System

Field Study [1/4]

Field Study [2/4]

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Field Study [3/4]

Field Study [4/4]

Findings [1/4]

Findings [2/4]

Findings [3/4]

Findings [4/4]

Limitations

Implications

Conclusion & Future Work

Contact

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Author: Johan Aberg

Email: johab@ida.liu.se

Home page: http://www.ida.liu.se/~johab