An Empirical Study of Human Web Assistants: Implications for User Support in Web Information Systems
Outline
Background
User Support System
Field Study [1/4]
Field Study [2/4]
PPT Slide
Field Study [3/4]
Field Study [4/4]
Findings [1/4]
Findings [2/4]
Findings [3/4]
Findings [4/4]
Limitations
Implications
Conclusion & Future Work
Contact
Email: johab@ida.liu.se
Home page: http://www.ida.liu.se/~johab