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Publications

2013

Blomkvist, J. & Segelström, F (2013). External Representations in Service Design: a Distributed Cognition Perspective. European Academy of Design Conference. Göteborg, Sweden, April 17-19, 2013. [PDF]

2012

Segelström, F. (2012). Understanding Visualisation Practices: A distributed cognition perspective. In Miettinen, S. & Valtonen, A [eds] (2012). Service Design with Theory. Lapland University Press, Vantaa, Finland.

Segelström, F. & Holmlid, S. (2012). One Case, Three Ethnographic Styles: Exploring different ethnographic approaches to the same broad brief. EPIC 2012, Ethnographic Praxis in Industries Conference: p. 48–62. Savannah, GA, USA. [Paper | Presentation | Video]

In Stickdorn, M. & Frishhut, B. [eds] (2012). Case Studies of Applied Research Projects on Mobile Ethnography for Tourism Destinations [E-book]:
- Segelström, F. & Holmlid, S. (2012). What is Service Design?. pp. 16-21
- Segelström, F. & Holmlid, S. (2012). Gamla Linköping Christmas Market Sweden. pp. 72-77
- Segelström, F. (2012): Service Design Mini-Dictionary. pp. 132-133

Misic, V., Rössner, M., & Segelström, F. (2012). SDnext: Moving towards the creation of a PhD network in service design. Workshop at ServDes.2012: Service Design and Innovation Conference. Espoo, Finland, February 8-10, 2012. [Paper]

2011

Blomkvist, J., Segelström, F., & Holmlid, S. (2011). Investigating Prototyping Practices of Service Designers from a Service Logic Perspective. Nordic Academy of Management conference, NFF 2011. Stockholm, Sweden. [Paper]

Blomkvist, J., Holmlid, S., Segelström, F. (2011). Prototyping a Service Design Curriculum: Integrating Current Research in Teaching. Touchpoint "Learning, Changing, Growing", 3(1), p. 52-55. [Paper]

Segelström, F. & Holmlid, S. (2011). Service Design Visualisations meet Service Theory: Strengths, weaknesses and perspectives. Art & Science of Service, 2011. Almaden, CA, USA. [Paper | Presentation]

Segelström, F. (2011). New Grounds, New Challenges? Exploring Stakeholder Research in Service Design. Nordic Design Research Conference, NorDes 2011. Helsinki, Finland. [Paper | Presentation]

2010

Blomkvist, J., Holmlid, S. & Segelström, F. (2010). Service Design Research: Which direction do we want it to take? (workshop). Accepted to ServDes.2010 [Outline]

Blomkvist, J., Holmlid, S. & Segelström, F. (2010). This is Service Design Research. In Stickdorn & Schneider [eds] (2010). This is Service Design Thinking.

Segelström, F. (2010) Visualisations in Service Design. Licentiate thesis: Linköping Studies in Science and Technology, Thesis 1450. Linköping University Press: Linköping, Sweden. [Electronic version | Presentation]

Segelström, F., Howard, J. & Holmlid, S. (2010). Designing for Service Recovery (workshop). International Service Design Network Conference 2010. Berlin, Germany.

Segelström, F., Blomkvist, J. & Holmlid, S. (2010). Visualizations of Qualitative Research Material: Insights from the Service Design Community. In Proceedings of 19th Annual Frontiers in Service Conference. Karlstad, Sweden. [Extended abstract | Presentation]

2009

Segelström, F (2009). Communicating through Visualizations: Service Designers on Visualizing User Research First Nordic Conference on Service Design and Service Innovation. Oslo, Norway. [Paper | Presentation]

Wreiner, T., Mårtensson, I., Arnell, O., Gonzalez, N., Holmlid, S, & Segelström, F. (2009). Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services First Nordic Conference on Service Design and Service Innovation. Oslo, Norway.[Paper]

Segelström, F., Raijmakers, B. & Holmlid, S. (2009). Thinking and Doing Ethnography in Service Design. In Proceedings of IASDR 2009, Rigor and Relevance in Design, Special Session on Rigor in Service Design Research. Seoul, South Korea. [Paper | Presentation]

Segelström, F., Holmlid, S. & Alm, B. (2009). Back to the Roots: A Case for a New Ideal for Ethnographic Research for Design. In Proceedings of IASDR 2009, Rigor and Relevance in Design. Seoul, South Korea. [Paper | Presentation]

Segelström, F. & Holmlid, S. (2009). Visualization as tools for research: Service designers on visualizations. Nordic Design Research Conference, NorDes 2009. Oslo, Norway. [Paper]

Segelström, F. & Holmlid, S. (2009). Online services and cultural diversity: Applying Hofstede’s framework to predict potential issues. In Stauss, B., Brown, S. W., Edvardsson, B. & Johnston, R. (eds): Proceedings of the QUIS 11 - Services Conference, June 11-14, 2009, Wolfsburg, Germany, pp 604-612. [Paper]

2008

van Dijk, G., Segelström, F., Raijmakers, B., & Holmlid., S (2008). See the bigger/smaller picture - Ethnography in Service Design. Workshop at the International Service Design Network Conference 2008. Amsterdam, The Netherlands. [Photo documentation]

Segelström, F. (2008). Rethinking Field Studies For Design: An Argument for Using Longer Field Studies within Design. Master's Thesis. Linköping, Sweden: Department of Computer and Information Science, Linköpings universitet. ISRN: LIU-IDA/FFK-UP-A--08/017--SE.

Segelström, F. (2008). Service Design and Cultural Expectations on Services: Applying Hofstede's Cultural Dimensions to Services. Bachelor's Thesis. Linköping, Sweden: Department of Computer and Information Science, Linköpings universitet. ISRN: LIU-KOGVET-G--08/001--SE.

Arvola, M., Holmlid, S., Nygard, S., Segelström, F., & Wentzel, J. (2008). Greta & Torsten: Två personas för äldre användare av hälsans nya verktyg (Greta & Torsten: Two personas for elderly users of new tools for health). Project report. Linköping: Santa Anna IT Research Institute AB and Hälsans Nya Verktyg. In Swedish. [Paper]

Unpublished material

Service Management as Seen From a Service Design Perspective. Written 2010 as term paper in PhD course on “Theory and research in Service Management“. [Paper]

Page responsible: Fabian Segelström
Last updated: 2013-08-29